(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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" I need an upcharge"
"I'm contacting my lawyer"
"I need to tethr/VRA"
Customer yells at you because they aren't happy with your answer
"Can I talk to Ashley"
Unit is installed incorrectly
Customer thinks damages should be covered
Customer tells their life story
Warranty claim form does not have all of the information
“That’s not covered under warranty”
“I can't fix this”
"The installation guide doesn't say that" But it does.
Asking for the serial number & it was removed
"I'd be happy to help you"
Explains the same policy 3+ times
Trying to get warranty coverage when they aren't the first owner
The customer says they have an ABG unit but it's not.
"Can you make an exception just this once?"
“Can’t you just replace it"
"May I place you on a brief hold"
Sales Rep approves a non-warranty repair after you've denied
Shipping damages submitted 1 day out of 120-day grace period
“Has my invoice been processed”
A bath tub that looks like it has never been cleaned
