"I'd behappy tohelp you""Theinstallationguide doesn'tsay that" Butit does.Customer yellsat you becausethey aren'thappy with youranswerThe customersays theyhave an ABGunit but it'snot.A bath tubthat lookslike it hasnever beencleaned"Can youmake anexceptionjust thisonce?""I need totethr/VRA"Customertells theirlife storyTrying to getwarrantycoverage whenthey aren't thefirst owner“Has myinvoicebeenprocessed”" I needanupcharge"Explainsthe samepolicy 3+times“I can'tfix this”"I'mcontactingmylawyer"“Can’tyou justreplace it""Can Italk toAshley"Shippingdamagessubmitted 1 dayout of 120-daygrace periodCustomerthinksdamagesshould becoveredWarrantyclaim formdoes not haveall of theinformationSales Repapproves anon-warrantyrepair afteryou've deniedUnit isinstalledincorrectlyAsking forthe serialnumber & itwasremoved“That’s notcoveredunderwarranty”"May Iplace youon a briefhold""I'd behappy tohelp you""Theinstallationguide doesn'tsay that" Butit does.Customer yellsat you becausethey aren'thappy with youranswerThe customersays theyhave an ABGunit but it'snot.A bath tubthat lookslike it hasnever beencleaned"Can youmake anexceptionjust thisonce?""I need totethr/VRA"Customertells theirlife storyTrying to getwarrantycoverage whenthey aren't thefirst owner“Has myinvoicebeenprocessed”" I needanupcharge"Explainsthe samepolicy 3+times“I can'tfix this”"I'mcontactingmylawyer"“Can’tyou justreplace it""Can Italk toAshley"Shippingdamagessubmitted 1 dayout of 120-daygrace periodCustomerthinksdamagesshould becoveredWarrantyclaim formdoes not haveall of theinformationSales Repapproves anon-warrantyrepair afteryou've deniedUnit isinstalledincorrectlyAsking forthe serialnumber & itwasremoved“That’s notcoveredunderwarranty”"May Iplace youon a briefhold"

Warranty Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I'd be happy to help you"
  2. "The installation guide doesn't say that" But it does.
  3. Customer yells at you because they aren't happy with your answer
  4. The customer says they have an ABG unit but it's not.
  5. A bath tub that looks like it has never been cleaned
  6. "Can you make an exception just this once?"
  7. "I need to tethr/VRA"
  8. Customer tells their life story
  9. Trying to get warranty coverage when they aren't the first owner
  10. “Has my invoice been processed”
  11. " I need an upcharge"
  12. Explains the same policy 3+ times
  13. “I can't fix this”
  14. "I'm contacting my lawyer"
  15. “Can’t you just replace it"
  16. "Can I talk to Ashley"
  17. Shipping damages submitted 1 day out of 120-day grace period
  18. Customer thinks damages should be covered
  19. Warranty claim form does not have all of the information
  20. Sales Rep approves a non-warranty repair after you've denied
  21. Unit is installed incorrectly
  22. Asking for the serial number & it was removed
  23. “That’s not covered under warranty”
  24. "May I place you on a brief hold"