(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A bath tub that looks like it has never been cleaned
" I need an upcharge"
“That’s not covered under warranty”
Explains the same policy 3+ times
"I need to tethr/VRA"
“Can’t you just replace it"
Asking for the serial number & it was removed
"The installation guide doesn't say that" But it does.
Customer thinks damages should be covered
"May I place you on a brief hold"
“I can't fix this”
"I'd be happy to help you"
Warranty claim form does not have all of the information
Sales Rep approves a non-warranty repair after you've denied
Customer tells their life story
Customer yells at you because they aren't happy with your answer
"Can you make an exception just this once?"
“Has my invoice been processed”
"Can I talk to Ashley"
Trying to get warranty coverage when they aren't the first owner
The customer says they have an ABG unit but it's not.
Unit is installed incorrectly
Shipping damages submitted 1 day out of 120-day grace period
