(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
"I'd be happy to help you"
Explains the same policy 3+ times
"I need to tethr/VRA"
The customer says they have an ABG unit but it's not.
"Can I talk to Ashley"
Asking for the serial number & it was removed
Unit is installed incorrectly
Shipping damages submitted 1 day out of 120-day grace period
"I'm contacting my lawyer"
Customer tells their life story
Customer thinks damages should be covered
" I need an upcharge"
“Can’t you just replace it"
“I can't fix this”
A bath tub that looks like it has never been cleaned
"Can you make an exception just this once?"
Sales Rep approves a non-warranty repair after you've denied
"The installation guide doesn't say that" But it does.
Customer yells at you because they aren't happy with your answer
“Has my invoice been processed”
Trying to get warranty coverage when they aren't the first owner
Warranty claim form does not have all of the information
