(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I'm contacting my lawyer"
"May I place you on a brief hold"
“Can’t you just replace it"
A bath tub that looks like it has never been cleaned
Asking for the serial number & it was removed
"Can I talk to Ashley"
The customer says they have an ABG unit but it's not.
Customer tells their life story
"I need to tethr/VRA"
Customer yells at you because they aren't happy with your answer
"Can you make an exception just this once?"
"The installation guide doesn't say that" But it does.
“Has my invoice been processed”
"I'd be happy to help you"
“I can't fix this”
Customer thinks damages should be covered
" I need an upcharge"
Shipping damages submitted 1 day out of 120-day grace period
Warranty claim form does not have all of the information
“That’s not covered under warranty”
Sales Rep approves a non-warranty repair after you've denied
Unit is installed incorrectly
Explains the same policy 3+ times
Trying to get warranty coverage when they aren't the first owner
