(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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The customer says they have an ABG unit but it's not.
"I'm contacting my lawyer"
Shipping damages submitted 1 day out of 120-day grace period
"I'd be happy to help you"
"May I place you on a brief hold"
Unit is installed incorrectly
Customer tells their life story
Customer thinks damages should be covered
"The installation guide doesn't say that" But it does.
“Can’t you just replace it"
Asking for the serial number & it was removed
" I need an upcharge"
Customer yells at you because they aren't happy with your answer
“I can't fix this”
“That’s not covered under warranty”
Sales Rep approves a non-warranty repair after you've denied
“Has my invoice been processed”
Explains the same policy 3+ times
Warranty claim form does not have all of the information
"Can I talk to Ashley"
"I need to tethr/VRA"
Trying to get warranty coverage when they aren't the first owner
"Can you make an exception just this once?"
A bath tub that looks like it has never been cleaned
