" I needanupcharge"“I can'tfix this”"I need totethr/VRA"Trying to getwarrantycoverage whenthey aren't thefirst ownerThe customersays theyhave an ABGunit but it'snot.Unit isinstalledincorrectly"I'd behappy tohelp you"Customertells theirlife story“Can’tyou justreplace it"A bath tubthat lookslike it hasnever beencleanedWarrantyclaim formdoes not haveall of theinformation"I'mcontactingmylawyer""Can Italk toAshley"Sales Repapproves anon-warrantyrepair afteryou've denied"Theinstallationguide doesn'tsay that" Butit does.Shippingdamagessubmitted 1 dayout of 120-daygrace period"Can youmake anexceptionjust thisonce?"“Has myinvoicebeenprocessed”Customer yellsat you becausethey aren'thappy with youranswer"May Iplace youon a briefhold"“That’s notcoveredunderwarranty”Explainsthe samepolicy 3+timesCustomerthinksdamagesshould becoveredAsking forthe serialnumber & itwasremoved" I needanupcharge"“I can'tfix this”"I need totethr/VRA"Trying to getwarrantycoverage whenthey aren't thefirst ownerThe customersays theyhave an ABGunit but it'snot.Unit isinstalledincorrectly"I'd behappy tohelp you"Customertells theirlife story“Can’tyou justreplace it"A bath tubthat lookslike it hasnever beencleanedWarrantyclaim formdoes not haveall of theinformation"I'mcontactingmylawyer""Can Italk toAshley"Sales Repapproves anon-warrantyrepair afteryou've denied"Theinstallationguide doesn'tsay that" Butit does.Shippingdamagessubmitted 1 dayout of 120-daygrace period"Can youmake anexceptionjust thisonce?"“Has myinvoicebeenprocessed”Customer yellsat you becausethey aren'thappy with youranswer"May Iplace youon a briefhold"“That’s notcoveredunderwarranty”Explainsthe samepolicy 3+timesCustomerthinksdamagesshould becoveredAsking forthe serialnumber & itwasremoved

Warranty Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. " I need an upcharge"
  2. “I can't fix this”
  3. "I need to tethr/VRA"
  4. Trying to get warranty coverage when they aren't the first owner
  5. The customer says they have an ABG unit but it's not.
  6. Unit is installed incorrectly
  7. "I'd be happy to help you"
  8. Customer tells their life story
  9. “Can’t you just replace it"
  10. A bath tub that looks like it has never been cleaned
  11. Warranty claim form does not have all of the information
  12. "I'm contacting my lawyer"
  13. "Can I talk to Ashley"
  14. Sales Rep approves a non-warranty repair after you've denied
  15. "The installation guide doesn't say that" But it does.
  16. Shipping damages submitted 1 day out of 120-day grace period
  17. "Can you make an exception just this once?"
  18. “Has my invoice been processed”
  19. Customer yells at you because they aren't happy with your answer
  20. "May I place you on a brief hold"
  21. “That’s not covered under warranty”
  22. Explains the same policy 3+ times
  23. Customer thinks damages should be covered
  24. Asking for the serial number & it was removed