(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I'm contacting my lawyer"
"May I place you on a brief hold"
Sales Rep approves a non-warranty repair after you've denied
" I need an upcharge"
Unit is installed incorrectly
Warranty claim form does not have all of the information
The customer says they have an ABG unit but it's not.
Customer thinks damages should be covered
“Can’t you just replace it"
Trying to get warranty coverage when they aren't the first owner
Explains the same policy 3+ times
"The installation guide doesn't say that" But it does.
"I need to tethr/VRA"
Asking for the serial number & it was removed
Customer yells at you because they aren't happy with your answer
"Can you make an exception just this once?"
“That’s not covered under warranty”
A bath tub that looks like it has never been cleaned
Customer tells their life story
"I'd be happy to help you"
“I can't fix this”
Shipping damages submitted 1 day out of 120-day grace period
