(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer thinks damages should be covered
Warranty claim form does not have all of the information
"Can you make an exception just this once?"
“That’s not covered under warranty”
“I can't fix this”
"Can I talk to Ashley"
" I need an upcharge"
Asking for the serial number & it was removed
Unit is installed incorrectly
"I'm contacting my lawyer"
Trying to get warranty coverage when they aren't the first owner
Shipping damages submitted 1 day out of 120-day grace period
Explains the same policy 3+ times
“Has my invoice been processed”
The customer says they have an ABG unit but it's not.
Customer tells their life story
"May I place you on a brief hold"
A bath tub that looks like it has never been cleaned
“Can’t you just replace it"
"The installation guide doesn't say that" But it does.
Customer yells at you because they aren't happy with your answer
"I'd be happy to help you"
"I need to tethr/VRA"
Sales Rep approves a non-warranty repair after you've denied
