(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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The customer says they have an ABG unit but it's not.
"I need an upcharge"
"I'm contacting my lawyer"
Trying to get warranty coverage when they aren't the first owner
"Can I talk to Ashley"
"May I place you on a brief hold"
"The installation guide doesn't say that" But it does.
"I need to tethr/VRA"
Customer tells their life story
“Can’t you just replace it"
Unit is installed incorrectly
Shipping damages submitted 1 day out of 120-day grace period
Customer thinks damages should be covered
A bath tub that looks like it has never been cleaned
“I can't fix this”
“That’s not covered under warranty”
"I'd be happy to help you"
Sales Rep approves a non-warranty repair after you've denied
Asking for the serial number & it was removed
Explains the same policy 3+ times
“Has my invoice been processed”
"Can you make an exception just this once?"
Customer yells at you because they aren't happy with your answer
Warranty claim form does not have all of the information
