(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Unit is installed incorrectly
Asking for the serial number & it was removed
Customer thinks damages should be covered
"I need an upcharge"
“I can't fix this”
Customer tells their life story
Trying to get warranty coverage when they aren't the first owner
Shipping damages submitted 1 day out of 120-day grace period
Explains the same policy 3+ times
Sales Rep approves a non-warranty repair after you've denied
Customer yells at you because they aren't happy with your answer
Warranty claim form does not have all of the information
"May I place you on a brief hold"
“Can’t you just replace it"
"Can you make an exception just this once?"
"I need to tethr/VRA"
"I'm contacting my lawyer"
“Has my invoice been processed”
"I'd be happy to help you"
"Can I talk to Ashley"
A bath tub that looks like it has never been cleaned
“That’s not covered under warranty”
The customer says they have an ABG unit but it's not.
"The installation guide doesn't say that" But it does.
