(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Trying to get warranty coverage when they aren't the first owner
Customer tells their life story
A bath tub that looks like it has never been cleaned
Explains the same policy 3+ times
"I need to tethr/VRA"
“Has my invoice been processed”
Shipping damages submitted 1 day out of 120-day grace period
The customer says they have an ABG unit but it's not.
"The installation guide doesn't say that" But it does.
“That’s not covered under warranty”
"May I place you on a brief hold"
Unit is installed incorrectly
Customer yells at you because they aren't happy with your answer
"Can you make an exception just this once?"
Customer thinks damages should be covered
"I'd be happy to help you"
Sales Rep approves a non-warranty repair after you've denied
“I can't fix this”
“Can’t you just replace it"
"I need an upcharge"
Warranty claim form does not have all of the information
