(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I can't fix this”
“That’s not covered under warranty”
"Can I talk to Ashley"
Customer thinks damages should be covered
"I'd be happy to help you"
Sales Rep approves a non-warranty repair after you've denied
Customer tells their life story
Explains the same policy 3+ times
The customer says they have an ABG unit but it's not.
Customer yells at you because they aren't happy with your answer
"I need an upcharge"
“Has my invoice been processed”
"May I place you on a brief hold"
Asking for the serial number & it was removed
“Can’t you just replace it"
Unit is installed incorrectly
A bath tub that looks like it has never been cleaned
Warranty claim form does not have all of the information
Shipping damages submitted 1 day out of 120-day grace period
"I'm contacting my lawyer"
Trying to get warranty coverage when they aren't the first owner
"Can you make an exception just this once?"
"The installation guide doesn't say that" But it does.
