Warrantyclaim formdoes not haveall of theinformationShippingdamagessubmitted 1 dayout of 120-daygrace periodUnit isinstalledincorrectly"I'd behappy tohelp you"The customersays theyhave an ABGunit but it'snot."Can Italk toAshley"Customer yellsat you becausethey aren'thappy with youranswer“That’s notcoveredunderwarranty”"I'mcontactingmylawyer""Theinstallationguide doesn'tsay that" Butit does.Asking forthe serialnumber & itwasremoved"Can youmake anexceptionjust thisonce?""I need totethr/VRA"“Can’tyou justreplace it" "I need anupcharge"“I can'tfix this”“Has myinvoicebeenprocessed”Customerthinksdamagesshould becoveredSales Repapproves anon-warrantyrepair afteryou've deniedA bath tubthat lookslike it hasnever beencleanedTrying to getwarrantycoverage whenthey aren't thefirst ownerExplainsthe samepolicy 3+times"May Iplace youon a briefhold"Customertells theirlife storyWarrantyclaim formdoes not haveall of theinformationShippingdamagessubmitted 1 dayout of 120-daygrace periodUnit isinstalledincorrectly"I'd behappy tohelp you"The customersays theyhave an ABGunit but it'snot."Can Italk toAshley"Customer yellsat you becausethey aren'thappy with youranswer“That’s notcoveredunderwarranty”"I'mcontactingmylawyer""Theinstallationguide doesn'tsay that" Butit does.Asking forthe serialnumber & itwasremoved"Can youmake anexceptionjust thisonce?""I need totethr/VRA"“Can’tyou justreplace it" "I need anupcharge"“I can'tfix this”“Has myinvoicebeenprocessed”Customerthinksdamagesshould becoveredSales Repapproves anon-warrantyrepair afteryou've deniedA bath tubthat lookslike it hasnever beencleanedTrying to getwarrantycoverage whenthey aren't thefirst ownerExplainsthe samepolicy 3+times"May Iplace youon a briefhold"Customertells theirlife story

Warranty Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warranty claim form does not have all of the information
  2. Shipping damages submitted 1 day out of 120-day grace period
  3. Unit is installed incorrectly
  4. "I'd be happy to help you"
  5. The customer says they have an ABG unit but it's not.
  6. "Can I talk to Ashley"
  7. Customer yells at you because they aren't happy with your answer
  8. “That’s not covered under warranty”
  9. "I'm contacting my lawyer"
  10. "The installation guide doesn't say that" But it does.
  11. Asking for the serial number & it was removed
  12. "Can you make an exception just this once?"
  13. "I need to tethr/VRA"
  14. “Can’t you just replace it"
  15. "I need an upcharge"
  16. “I can't fix this”
  17. “Has my invoice been processed”
  18. Customer thinks damages should be covered
  19. Sales Rep approves a non-warranty repair after you've denied
  20. A bath tub that looks like it has never been cleaned
  21. Trying to get warranty coverage when they aren't the first owner
  22. Explains the same policy 3+ times
  23. "May I place you on a brief hold"
  24. Customer tells their life story