(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can I talk to Ashley"
"Can you make an exception just this once?"
"I need an upcharge"
“I can't fix this”
“Has my invoice been processed”
Customer yells at you because they aren't happy with your answer
"May I place you on a brief hold"
Customer thinks damages should be covered
Warranty claim form does not have all of the information
Asking for the serial number & it was removed
A bath tub that looks like it has never been cleaned
"I'm contacting my lawyer"
Customer tells their life story
Trying to get warranty coverage when they aren't the first owner
“Can’t you just replace it"
Unit is installed incorrectly
Sales Rep approves a non-warranty repair after you've denied
"I need to tethr/VRA"
The customer says they have an ABG unit but it's not.
“That’s not covered under warranty”
"I'd be happy to help you"
Shipping damages submitted 1 day out of 120-day grace period
Explains the same policy 3+ times
"The installation guide doesn't say that" But it does.
