(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer thinks damages should be covered
"I need to tethr/VRA"
Unit is installed incorrectly
"Can I talk to Ashley"
Customer yells at you because they aren't happy with your answer
Sales Rep approves a non-warranty repair after you've denied
Asking for the serial number & it was removed
Trying to get warranty coverage when they aren't the first owner
"Can you make an exception just this once?"
A bath tub that looks like it has never been cleaned
Warranty claim form does not have all of the information
Shipping damages submitted 1 day out of 120-day grace period
"I'd be happy to help you"
Explains the same policy 3+ times
Customer tells their life story
"The installation guide doesn't say that" But it does.
"I'm contacting my lawyer"
“Has my invoice been processed”
“Can’t you just replace it"
"May I place you on a brief hold"
“I can't fix this”
The customer says they have an ABG unit but it's not.
