Resolvea caseCallDroppedUse Old-man-shakes-fist emojiFlor forgotwhat day itwas in hermorning postChildcase wasclosedTag ateam forchild caseupdateSMSReceivedOutreach_1Mariamakes aguestappearanceA petpicture issharedUnabletoContactTagSusan forMARXupdateBUCKETSEMPTYTalkDeskissuesDMEdelivered!Referralis onfileRequestto callSSATeamTagged inHelplineSomeonementionstheir lackof caffieneOutreach_2PAApprovedA newflavor ofOreos isdebatedSMSSentReceiveda DM re:c/bResolvea caseCallDroppedUse Old-man-shakes-fist emojiFlor forgotwhat day itwas in hermorning postChildcase wasclosedTag ateam forchild caseupdateSMSReceivedOutreach_1Mariamakes aguestappearanceA petpicture issharedUnabletoContactTagSusan forMARXupdateBUCKETSEMPTYTalkDeskissuesDMEdelivered!Referralis onfileRequestto callSSATeamTagged inHelplineSomeonementionstheir lackof caffieneOutreach_2PAApprovedA newflavor ofOreos isdebatedSMSSentReceiveda DM re:c/b

Complex Case Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a case
  2. Call Dropped
  3. Use Old-man-shakes-fist emoji
  4. Flor forgot what day it was in her morning post
  5. Child case was closed
  6. Tag a team for child case update
  7. SMS Received
  8. Outreach_1
  9. Maria makes a guest appearance
  10. A pet picture is shared
  11. Unable to Contact
  12. Tag Susan for MARX update
  13. BUCKETS EMPTY
  14. TalkDesk issues
  15. DME delivered!
  16. Referral is on file
  17. Request to call SSA
  18. Team Tagged in Helpline
  19. Someone mentions their lack of caffiene
  20. Outreach_2
  21. PA Approved
  22. A new flavor of Oreos is debated
  23. SMS Sent
  24. Received a DM re: c/b