Followedthroughon arequestUsed thecustomer'sname/titleClearedmyvoicemailClosed aSalesforceticket within24 hoursShowedempathyto a clientCompleted anoperationaltraining moduleon the LearningPortalCollaboratedwith amember of adifferentdepartmentThankedsomeonefor theirpatienceShared abest practiceduring ameetingSetup apersonalvoicemailgreetingResolveda clientissuesame dayStayedcalmunderpressureUsed theTopLineMD PortalActivelylistenedwithoutinterruptingHelped ateammateanswer acustomer'squestionAddresseda concernwith aclientComplimenteda teammateResponded toacknowledgerequest beforeresearchinganswerCompleteda taskbefore itsdeadlineRepeatedbackinformationto confirmaccuracyTook mylunchbreakaway frommy deskParticipatedin a teambuildingactivityA clientgave mepositivefeedbackAsked "Isthereanythingelse I canhelp with?"Followedthroughon arequestUsed thecustomer'sname/titleClearedmyvoicemailClosed aSalesforceticket within24 hoursShowedempathyto a clientCompleted anoperationaltraining moduleon the LearningPortalCollaboratedwith amember of adifferentdepartmentThankedsomeonefor theirpatienceShared abest practiceduring ameetingSetup apersonalvoicemailgreetingResolveda clientissuesame dayStayedcalmunderpressureUsed theTopLineMD PortalActivelylistenedwithoutinterruptingHelped ateammateanswer acustomer'squestionAddresseda concernwith aclientComplimenteda teammateResponded toacknowledgerequest beforeresearchinganswerCompleteda taskbefore itsdeadlineRepeatedbackinformationto confirmaccuracyTook mylunchbreakaway frommy deskParticipatedin a teambuildingactivityA clientgave mepositivefeedbackAsked "Isthereanythingelse I canhelp with?"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed through on a request
  2. Used the customer's name/title
  3. Cleared my voicemail
  4. Closed a Salesforce ticket within 24 hours
  5. Showed empathy to a client
  6. Completed an operational training module on the Learning Portal
  7. Collaborated with a member of a different department
  8. Thanked someone for their patience
  9. Shared a best practice during a meeting
  10. Setup a personal voicemail greeting
  11. Resolved a client issue same day
  12. Stayed calm under pressure
  13. Used the TopLine MD Portal
  14. Actively listened without interrupting
  15. Helped a teammate answer a customer's question
  16. Addressed a concern with a client
  17. Complimented a teammate
  18. Responded to acknowledge request before researching answer
  19. Completed a task before its deadline
  20. Repeated back information to confirm accuracy
  21. Took my lunchbreak away from my desk
  22. Participated in a team building activity
  23. A client gave me positive feedback
  24. Asked "Is there anything else I can help with?"