Repeatedbackinformationto confirmaccuracyCompleted anoperationaltraining moduleon the LearningPortalThankedsomeonefor theirpatienceHelped ateammateanswer acustomer'squestionFollowedthroughon arequestShared abest practiceduring ameetingTook mylunchbreakaway frommy deskActivelylistenedwithoutinterruptingShowedempathyto a clientComplimenteda teammateResponded toacknowledgerequest beforeresearchinganswerStayedcalmunderpressureCompleteda taskbefore itsdeadlineA clientgave mepositivefeedbackAddresseda concernwith aclientAsked "Isthereanythingelse I canhelp with?"Used thecustomer'sname/titleClearedmyvoicemailResolveda clientissuesame dayCollaboratedwith amember of adifferentdepartmentParticipatedin a teambuildingactivityUsed theTopLineMD PortalSetup apersonalvoicemailgreetingClosed aSalesforceticket within24 hoursRepeatedbackinformationto confirmaccuracyCompleted anoperationaltraining moduleon the LearningPortalThankedsomeonefor theirpatienceHelped ateammateanswer acustomer'squestionFollowedthroughon arequestShared abest practiceduring ameetingTook mylunchbreakaway frommy deskActivelylistenedwithoutinterruptingShowedempathyto a clientComplimenteda teammateResponded toacknowledgerequest beforeresearchinganswerStayedcalmunderpressureCompleteda taskbefore itsdeadlineA clientgave mepositivefeedbackAddresseda concernwith aclientAsked "Isthereanythingelse I canhelp with?"Used thecustomer'sname/titleClearedmyvoicemailResolveda clientissuesame dayCollaboratedwith amember of adifferentdepartmentParticipatedin a teambuildingactivityUsed theTopLineMD PortalSetup apersonalvoicemailgreetingClosed aSalesforceticket within24 hours

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Repeated back information to confirm accuracy
  2. Completed an operational training module on the Learning Portal
  3. Thanked someone for their patience
  4. Helped a teammate answer a customer's question
  5. Followed through on a request
  6. Shared a best practice during a meeting
  7. Took my lunchbreak away from my desk
  8. Actively listened without interrupting
  9. Showed empathy to a client
  10. Complimented a teammate
  11. Responded to acknowledge request before researching answer
  12. Stayed calm under pressure
  13. Completed a task before its deadline
  14. A client gave me positive feedback
  15. Addressed a concern with a client
  16. Asked "Is there anything else I can help with?"
  17. Used the customer's name/title
  18. Cleared my voicemail
  19. Resolved a client issue same day
  20. Collaborated with a member of a different department
  21. Participated in a team building activity
  22. Used the TopLine MD Portal
  23. Setup a personal voicemail greeting
  24. Closed a Salesforce ticket within 24 hours