Shared abest practiceduring ameetingResponded toacknowledgerequest beforeresearchinganswerComplimenteda teammateUsed theTopLineMD PortalActivelylistenedwithoutinterruptingUsed thecustomer'sname/titleA clientgave mepositivefeedbackFollowedthroughon arequestParticipatedin a teambuildingactivityTook mylunchbreakaway frommy deskHelped ateammateanswer acustomer'squestionCompleted anoperationaltraining moduleon the LearningPortalCollaboratedwith amember of adifferentdepartmentCompleteda taskbefore itsdeadlineClearedmyvoicemailStayedcalmunderpressureResolveda clientissuesame dayRepeatedbackinformationto confirmaccuracyAsked "Isthereanythingelse I canhelp with?"Closed aSalesforceticket within24 hoursThankedsomeonefor theirpatienceAddresseda concernwith aclientShowedempathyto a clientSetup apersonalvoicemailgreetingShared abest practiceduring ameetingResponded toacknowledgerequest beforeresearchinganswerComplimenteda teammateUsed theTopLineMD PortalActivelylistenedwithoutinterruptingUsed thecustomer'sname/titleA clientgave mepositivefeedbackFollowedthroughon arequestParticipatedin a teambuildingactivityTook mylunchbreakaway frommy deskHelped ateammateanswer acustomer'squestionCompleted anoperationaltraining moduleon the LearningPortalCollaboratedwith amember of adifferentdepartmentCompleteda taskbefore itsdeadlineClearedmyvoicemailStayedcalmunderpressureResolveda clientissuesame dayRepeatedbackinformationto confirmaccuracyAsked "Isthereanythingelse I canhelp with?"Closed aSalesforceticket within24 hoursThankedsomeonefor theirpatienceAddresseda concernwith aclientShowedempathyto a clientSetup apersonalvoicemailgreeting

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared a best practice during a meeting
  2. Responded to acknowledge request before researching answer
  3. Complimented a teammate
  4. Used the TopLine MD Portal
  5. Actively listened without interrupting
  6. Used the customer's name/title
  7. A client gave me positive feedback
  8. Followed through on a request
  9. Participated in a team building activity
  10. Took my lunchbreak away from my desk
  11. Helped a teammate answer a customer's question
  12. Completed an operational training module on the Learning Portal
  13. Collaborated with a member of a different department
  14. Completed a task before its deadline
  15. Cleared my voicemail
  16. Stayed calm under pressure
  17. Resolved a client issue same day
  18. Repeated back information to confirm accuracy
  19. Asked "Is there anything else I can help with?"
  20. Closed a Salesforce ticket within 24 hours
  21. Thanked someone for their patience
  22. Addressed a concern with a client
  23. Showed empathy to a client
  24. Setup a personal voicemail greeting