ClearedmyvoicemailResponded toacknowledgerequest beforeresearchinganswerTook mylunchbreakaway frommy deskHelped ateammateanswer acustomer'squestionCompleteda taskbefore itsdeadlineFollowedthroughon arequestShared abest practiceduring ameetingThankedsomeonefor theirpatienceUsed theTopLineMD PortalCompleted anoperationaltraining moduleon the LearningPortalAddresseda concernwith aclientParticipatedin a teambuildingactivityClosed aSalesforceticket within24 hoursComplimenteda teammateCollaboratedwith amember of adifferentdepartmentUsed thecustomer'sname/titleShowedempathyto a clientA clientgave mepositivefeedbackResolveda clientissuesame daySetup apersonalvoicemailgreetingActivelylistenedwithoutinterruptingStayedcalmunderpressureRepeatedbackinformationto confirmaccuracyAsked "Isthereanythingelse I canhelp with?"ClearedmyvoicemailResponded toacknowledgerequest beforeresearchinganswerTook mylunchbreakaway frommy deskHelped ateammateanswer acustomer'squestionCompleteda taskbefore itsdeadlineFollowedthroughon arequestShared abest practiceduring ameetingThankedsomeonefor theirpatienceUsed theTopLineMD PortalCompleted anoperationaltraining moduleon the LearningPortalAddresseda concernwith aclientParticipatedin a teambuildingactivityClosed aSalesforceticket within24 hoursComplimenteda teammateCollaboratedwith amember of adifferentdepartmentUsed thecustomer'sname/titleShowedempathyto a clientA clientgave mepositivefeedbackResolveda clientissuesame daySetup apersonalvoicemailgreetingActivelylistenedwithoutinterruptingStayedcalmunderpressureRepeatedbackinformationto confirmaccuracyAsked "Isthereanythingelse I canhelp with?"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cleared my voicemail
  2. Responded to acknowledge request before researching answer
  3. Took my lunchbreak away from my desk
  4. Helped a teammate answer a customer's question
  5. Completed a task before its deadline
  6. Followed through on a request
  7. Shared a best practice during a meeting
  8. Thanked someone for their patience
  9. Used the TopLine MD Portal
  10. Completed an operational training module on the Learning Portal
  11. Addressed a concern with a client
  12. Participated in a team building activity
  13. Closed a Salesforce ticket within 24 hours
  14. Complimented a teammate
  15. Collaborated with a member of a different department
  16. Used the customer's name/title
  17. Showed empathy to a client
  18. A client gave me positive feedback
  19. Resolved a client issue same day
  20. Setup a personal voicemail greeting
  21. Actively listened without interrupting
  22. Stayed calm under pressure
  23. Repeated back information to confirm accuracy
  24. Asked "Is there anything else I can help with?"