Used theTopLineMD PortalComplimenteda teammateRepeatedbackinformationto confirmaccuracyThankedsomeonefor theirpatienceClosed aSalesforceticket within24 hoursTook mylunchbreakaway frommy deskFollowedthroughon arequestHelped ateammateanswer acustomer'squestionCompleted anoperationaltraining moduleon the LearningPortalClearedmyvoicemailUsed thecustomer'sname/titleCompleteda taskbefore itsdeadlineResolveda clientissuesame dayResponded toacknowledgerequest beforeresearchinganswerStayedcalmunderpressureShared abest practiceduring ameetingParticipatedin a teambuildingactivitySetup apersonalvoicemailgreetingA clientgave mepositivefeedbackAddresseda concernwith aclientAsked "Isthereanythingelse I canhelp with?"Showedempathyto a clientActivelylistenedwithoutinterruptingCollaboratedwith amember of adifferentdepartmentUsed theTopLineMD PortalComplimenteda teammateRepeatedbackinformationto confirmaccuracyThankedsomeonefor theirpatienceClosed aSalesforceticket within24 hoursTook mylunchbreakaway frommy deskFollowedthroughon arequestHelped ateammateanswer acustomer'squestionCompleted anoperationaltraining moduleon the LearningPortalClearedmyvoicemailUsed thecustomer'sname/titleCompleteda taskbefore itsdeadlineResolveda clientissuesame dayResponded toacknowledgerequest beforeresearchinganswerStayedcalmunderpressureShared abest practiceduring ameetingParticipatedin a teambuildingactivitySetup apersonalvoicemailgreetingA clientgave mepositivefeedbackAddresseda concernwith aclientAsked "Isthereanythingelse I canhelp with?"Showedempathyto a clientActivelylistenedwithoutinterruptingCollaboratedwith amember of adifferentdepartment

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the TopLine MD Portal
  2. Complimented a teammate
  3. Repeated back information to confirm accuracy
  4. Thanked someone for their patience
  5. Closed a Salesforce ticket within 24 hours
  6. Took my lunchbreak away from my desk
  7. Followed through on a request
  8. Helped a teammate answer a customer's question
  9. Completed an operational training module on the Learning Portal
  10. Cleared my voicemail
  11. Used the customer's name/title
  12. Completed a task before its deadline
  13. Resolved a client issue same day
  14. Responded to acknowledge request before researching answer
  15. Stayed calm under pressure
  16. Shared a best practice during a meeting
  17. Participated in a team building activity
  18. Setup a personal voicemail greeting
  19. A client gave me positive feedback
  20. Addressed a concern with a client
  21. Asked "Is there anything else I can help with?"
  22. Showed empathy to a client
  23. Actively listened without interrupting
  24. Collaborated with a member of a different department