Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Asked "Is there anything else I can help with?"
2. Followed through on a request
3. Completed an operational training module on the Learning Portal
4. Used the customer's name/title
5. Cleared my voicemail
6. Used the TopLine MD Portal
7. Repeated back information to confirm accuracy
8. Closed a Salesforce ticket within 24 hours
9. Addressed a concern with a client
10. Resolved a client issue same day
11. Actively listened without interrupting
12. Responded to acknowledge request before researching answer
13. Took my lunchbreak away from my desk
14. Participated in a team building activity
15. Collaborated with a member of a different department
16. Stayed calm under pressure
17. Complimented a teammate
18. Shared a best practice during a meeting
19. Completed a task before its deadline
20. Setup a personal voicemail greeting
21. Helped a teammate answer a customer's question
22. A client gave me positive feedback
23. Thanked someone for their patience
24. Showed empathy to a client