Used theTopLineMD PortalCompleted anoperationaltraining moduleon the LearningPortalCompleteda taskbefore itsdeadlineHelped ateammateanswer acustomer'squestionAddresseda concernwith aclientRepeatedbackinformationto confirmaccuracyResponded toacknowledgerequest beforeresearchinganswerAsked "Isthereanythingelse I canhelp with?"Resolveda clientissuesame dayClosed aSalesforceticket within24 hoursCollaboratedwith amember of adifferentdepartmentComplimenteda teammateUsed thecustomer'sname/titleShowedempathyto a clientTook mylunchbreakaway frommy deskShared abest practiceduring ameetingStayedcalmunderpressureFollowedthroughon arequestThankedsomeonefor theirpatienceParticipatedin a teambuildingactivityActivelylistenedwithoutinterruptingClearedmyvoicemailSetup apersonalvoicemailgreetingA clientgave mepositivefeedbackUsed theTopLineMD PortalCompleted anoperationaltraining moduleon the LearningPortalCompleteda taskbefore itsdeadlineHelped ateammateanswer acustomer'squestionAddresseda concernwith aclientRepeatedbackinformationto confirmaccuracyResponded toacknowledgerequest beforeresearchinganswerAsked "Isthereanythingelse I canhelp with?"Resolveda clientissuesame dayClosed aSalesforceticket within24 hoursCollaboratedwith amember of adifferentdepartmentComplimenteda teammateUsed thecustomer'sname/titleShowedempathyto a clientTook mylunchbreakaway frommy deskShared abest practiceduring ameetingStayedcalmunderpressureFollowedthroughon arequestThankedsomeonefor theirpatienceParticipatedin a teambuildingactivityActivelylistenedwithoutinterruptingClearedmyvoicemailSetup apersonalvoicemailgreetingA clientgave mepositivefeedback

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the TopLine MD Portal
  2. Completed an operational training module on the Learning Portal
  3. Completed a task before its deadline
  4. Helped a teammate answer a customer's question
  5. Addressed a concern with a client
  6. Repeated back information to confirm accuracy
  7. Responded to acknowledge request before researching answer
  8. Asked "Is there anything else I can help with?"
  9. Resolved a client issue same day
  10. Closed a Salesforce ticket within 24 hours
  11. Collaborated with a member of a different department
  12. Complimented a teammate
  13. Used the customer's name/title
  14. Showed empathy to a client
  15. Took my lunchbreak away from my desk
  16. Shared a best practice during a meeting
  17. Stayed calm under pressure
  18. Followed through on a request
  19. Thanked someone for their patience
  20. Participated in a team building activity
  21. Actively listened without interrupting
  22. Cleared my voicemail
  23. Setup a personal voicemail greeting
  24. A client gave me positive feedback