A clientgave mepositivefeedbackShared abest practiceduring ameetingCollaboratedwith amember of adifferentdepartmentCompleted anoperationaltraining moduleon the LearningPortalClearedmyvoicemailUsed thecustomer'sname/titleTook mylunchbreakaway frommy deskResolveda clientissuesame dayResponded toacknowledgerequest beforeresearchinganswerUsed theTopLineMD PortalFollowedthroughon arequestShowedempathyto a clientParticipatedin a teambuildingactivityRepeatedbackinformationto confirmaccuracySetup apersonalvoicemailgreetingAddresseda concernwith aclientThankedsomeonefor theirpatienceActivelylistenedwithoutinterruptingCompleteda taskbefore itsdeadlineStayedcalmunderpressureAsked "Isthereanythingelse I canhelp with?"Helped ateammateanswer acustomer'squestionComplimenteda teammateClosed aSalesforceticket within24 hoursA clientgave mepositivefeedbackShared abest practiceduring ameetingCollaboratedwith amember of adifferentdepartmentCompleted anoperationaltraining moduleon the LearningPortalClearedmyvoicemailUsed thecustomer'sname/titleTook mylunchbreakaway frommy deskResolveda clientissuesame dayResponded toacknowledgerequest beforeresearchinganswerUsed theTopLineMD PortalFollowedthroughon arequestShowedempathyto a clientParticipatedin a teambuildingactivityRepeatedbackinformationto confirmaccuracySetup apersonalvoicemailgreetingAddresseda concernwith aclientThankedsomeonefor theirpatienceActivelylistenedwithoutinterruptingCompleteda taskbefore itsdeadlineStayedcalmunderpressureAsked "Isthereanythingelse I canhelp with?"Helped ateammateanswer acustomer'squestionComplimenteda teammateClosed aSalesforceticket within24 hours

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A client gave me positive feedback
  2. Shared a best practice during a meeting
  3. Collaborated with a member of a different department
  4. Completed an operational training module on the Learning Portal
  5. Cleared my voicemail
  6. Used the customer's name/title
  7. Took my lunchbreak away from my desk
  8. Resolved a client issue same day
  9. Responded to acknowledge request before researching answer
  10. Used the TopLine MD Portal
  11. Followed through on a request
  12. Showed empathy to a client
  13. Participated in a team building activity
  14. Repeated back information to confirm accuracy
  15. Setup a personal voicemail greeting
  16. Addressed a concern with a client
  17. Thanked someone for their patience
  18. Actively listened without interrupting
  19. Completed a task before its deadline
  20. Stayed calm under pressure
  21. Asked "Is there anything else I can help with?"
  22. Helped a teammate answer a customer's question
  23. Complimented a teammate
  24. Closed a Salesforce ticket within 24 hours