Helped ateammateanswer acustomer'squestionCompleted anoperationaltraining moduleon the LearningPortalResolveda clientissuesame dayCollaboratedwith amember of adifferentdepartmentRepeatedbackinformationto confirmaccuracyFollowedthroughon arequestA clientgave mepositivefeedbackShared abest practiceduring ameetingClosed aSalesforceticket within24 hoursCompleteda taskbefore itsdeadlineSetup apersonalvoicemailgreetingParticipatedin a teambuildingactivityShowedempathyto a clientThankedsomeonefor theirpatienceComplimenteda teammateAddresseda concernwith aclientUsed theTopLineMD PortalActivelylistenedwithoutinterruptingUsed thecustomer'sname/titleClearedmyvoicemailStayedcalmunderpressureTook mylunchbreakaway frommy deskResponded toacknowledgerequest beforeresearchinganswerAsked "Isthereanythingelse I canhelp with?"Helped ateammateanswer acustomer'squestionCompleted anoperationaltraining moduleon the LearningPortalResolveda clientissuesame dayCollaboratedwith amember of adifferentdepartmentRepeatedbackinformationto confirmaccuracyFollowedthroughon arequestA clientgave mepositivefeedbackShared abest practiceduring ameetingClosed aSalesforceticket within24 hoursCompleteda taskbefore itsdeadlineSetup apersonalvoicemailgreetingParticipatedin a teambuildingactivityShowedempathyto a clientThankedsomeonefor theirpatienceComplimenteda teammateAddresseda concernwith aclientUsed theTopLineMD PortalActivelylistenedwithoutinterruptingUsed thecustomer'sname/titleClearedmyvoicemailStayedcalmunderpressureTook mylunchbreakaway frommy deskResponded toacknowledgerequest beforeresearchinganswerAsked "Isthereanythingelse I canhelp with?"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a teammate answer a customer's question
  2. Completed an operational training module on the Learning Portal
  3. Resolved a client issue same day
  4. Collaborated with a member of a different department
  5. Repeated back information to confirm accuracy
  6. Followed through on a request
  7. A client gave me positive feedback
  8. Shared a best practice during a meeting
  9. Closed a Salesforce ticket within 24 hours
  10. Completed a task before its deadline
  11. Setup a personal voicemail greeting
  12. Participated in a team building activity
  13. Showed empathy to a client
  14. Thanked someone for their patience
  15. Complimented a teammate
  16. Addressed a concern with a client
  17. Used the TopLine MD Portal
  18. Actively listened without interrupting
  19. Used the customer's name/title
  20. Cleared my voicemail
  21. Stayed calm under pressure
  22. Took my lunchbreak away from my desk
  23. Responded to acknowledge request before researching answer
  24. Asked "Is there anything else I can help with?"