Setup apersonalvoicemailgreetingThankedsomeonefor theirpatienceA clientgave mepositivefeedbackStayedcalmunderpressureShowedempathyto a clientResponded toacknowledgerequest beforeresearchinganswerCompleteda taskbefore itsdeadlineShared abest practiceduring ameetingCollaboratedwith amember of adifferentdepartmentRepeatedbackinformationto confirmaccuracyFollowedthroughon arequestComplimenteda teammateResolveda clientissuesame dayClosed aSalesforceticket within24 hoursClearedmyvoicemailAddresseda concernwith aclientUsed thecustomer'sname/titleAsked "Isthereanythingelse I canhelp with?"Helped ateammateanswer acustomer'squestionParticipatedin a teambuildingactivityTook mylunchbreakaway frommy deskCompleted anoperationaltraining moduleon the LearningPortalUsed theTopLineMD PortalActivelylistenedwithoutinterruptingSetup apersonalvoicemailgreetingThankedsomeonefor theirpatienceA clientgave mepositivefeedbackStayedcalmunderpressureShowedempathyto a clientResponded toacknowledgerequest beforeresearchinganswerCompleteda taskbefore itsdeadlineShared abest practiceduring ameetingCollaboratedwith amember of adifferentdepartmentRepeatedbackinformationto confirmaccuracyFollowedthroughon arequestComplimenteda teammateResolveda clientissuesame dayClosed aSalesforceticket within24 hoursClearedmyvoicemailAddresseda concernwith aclientUsed thecustomer'sname/titleAsked "Isthereanythingelse I canhelp with?"Helped ateammateanswer acustomer'squestionParticipatedin a teambuildingactivityTook mylunchbreakaway frommy deskCompleted anoperationaltraining moduleon the LearningPortalUsed theTopLineMD PortalActivelylistenedwithoutinterrupting

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Setup a personal voicemail greeting
  2. Thanked someone for their patience
  3. A client gave me positive feedback
  4. Stayed calm under pressure
  5. Showed empathy to a client
  6. Responded to acknowledge request before researching answer
  7. Completed a task before its deadline
  8. Shared a best practice during a meeting
  9. Collaborated with a member of a different department
  10. Repeated back information to confirm accuracy
  11. Followed through on a request
  12. Complimented a teammate
  13. Resolved a client issue same day
  14. Closed a Salesforce ticket within 24 hours
  15. Cleared my voicemail
  16. Addressed a concern with a client
  17. Used the customer's name/title
  18. Asked "Is there anything else I can help with?"
  19. Helped a teammate answer a customer's question
  20. Participated in a team building activity
  21. Took my lunchbreak away from my desk
  22. Completed an operational training module on the Learning Portal
  23. Used the TopLine MD Portal
  24. Actively listened without interrupting