Thankedsomeonefor theirpatienceCompleted anoperationaltraining moduleon the LearningPortalAsked "Isthereanythingelse I canhelp with?"Shared abest practiceduring ameetingShowedempathyto a clientParticipatedin a teambuildingactivityAddresseda concernwith aclientA clientgave mepositivefeedbackCompleteda taskbefore itsdeadlineUsed theTopLineMD PortalResponded toacknowledgerequest beforeresearchinganswerFollowedthroughon arequestActivelylistenedwithoutinterruptingUsed thecustomer'sname/titleSetup apersonalvoicemailgreetingTook mylunchbreakaway frommy deskRepeatedbackinformationto confirmaccuracyClosed aSalesforceticket within24 hoursCollaboratedwith amember of adifferentdepartmentHelped ateammateanswer acustomer'squestionClearedmyvoicemailResolveda clientissuesame dayComplimenteda teammateStayedcalmunderpressureThankedsomeonefor theirpatienceCompleted anoperationaltraining moduleon the LearningPortalAsked "Isthereanythingelse I canhelp with?"Shared abest practiceduring ameetingShowedempathyto a clientParticipatedin a teambuildingactivityAddresseda concernwith aclientA clientgave mepositivefeedbackCompleteda taskbefore itsdeadlineUsed theTopLineMD PortalResponded toacknowledgerequest beforeresearchinganswerFollowedthroughon arequestActivelylistenedwithoutinterruptingUsed thecustomer'sname/titleSetup apersonalvoicemailgreetingTook mylunchbreakaway frommy deskRepeatedbackinformationto confirmaccuracyClosed aSalesforceticket within24 hoursCollaboratedwith amember of adifferentdepartmentHelped ateammateanswer acustomer'squestionClearedmyvoicemailResolveda clientissuesame dayComplimenteda teammateStayedcalmunderpressure

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked someone for their patience
  2. Completed an operational training module on the Learning Portal
  3. Asked "Is there anything else I can help with?"
  4. Shared a best practice during a meeting
  5. Showed empathy to a client
  6. Participated in a team building activity
  7. Addressed a concern with a client
  8. A client gave me positive feedback
  9. Completed a task before its deadline
  10. Used the TopLine MD Portal
  11. Responded to acknowledge request before researching answer
  12. Followed through on a request
  13. Actively listened without interrupting
  14. Used the customer's name/title
  15. Setup a personal voicemail greeting
  16. Took my lunchbreak away from my desk
  17. Repeated back information to confirm accuracy
  18. Closed a Salesforce ticket within 24 hours
  19. Collaborated with a member of a different department
  20. Helped a teammate answer a customer's question
  21. Cleared my voicemail
  22. Resolved a client issue same day
  23. Complimented a teammate
  24. Stayed calm under pressure