Repeatedbackinformationto confirmaccuracyAddresseda concernwith aclientAsked "Isthereanythingelse I canhelp with?"Responded toacknowledgerequest beforeresearchinganswerCollaboratedwith amember of adifferentdepartmentShowedempathyto a clientComplimenteda teammateSetup apersonalvoicemailgreetingClosed aSalesforceticket within24 hoursThankedsomeonefor theirpatienceTook mylunchbreakaway frommy deskCompleted anoperationaltraining moduleon the LearningPortalA clientgave mepositivefeedbackParticipatedin a teambuildingactivityUsed thecustomer'sname/titleShared abest practiceduring ameetingCompleteda taskbefore itsdeadlineStayedcalmunderpressureHelped ateammateanswer acustomer'squestionActivelylistenedwithoutinterruptingResolveda clientissuesame dayUsed theTopLineMD PortalClearedmyvoicemailFollowedthroughon arequestRepeatedbackinformationto confirmaccuracyAddresseda concernwith aclientAsked "Isthereanythingelse I canhelp with?"Responded toacknowledgerequest beforeresearchinganswerCollaboratedwith amember of adifferentdepartmentShowedempathyto a clientComplimenteda teammateSetup apersonalvoicemailgreetingClosed aSalesforceticket within24 hoursThankedsomeonefor theirpatienceTook mylunchbreakaway frommy deskCompleted anoperationaltraining moduleon the LearningPortalA clientgave mepositivefeedbackParticipatedin a teambuildingactivityUsed thecustomer'sname/titleShared abest practiceduring ameetingCompleteda taskbefore itsdeadlineStayedcalmunderpressureHelped ateammateanswer acustomer'squestionActivelylistenedwithoutinterruptingResolveda clientissuesame dayUsed theTopLineMD PortalClearedmyvoicemailFollowedthroughon arequest

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Repeated back information to confirm accuracy
  2. Addressed a concern with a client
  3. Asked "Is there anything else I can help with?"
  4. Responded to acknowledge request before researching answer
  5. Collaborated with a member of a different department
  6. Showed empathy to a client
  7. Complimented a teammate
  8. Setup a personal voicemail greeting
  9. Closed a Salesforce ticket within 24 hours
  10. Thanked someone for their patience
  11. Took my lunchbreak away from my desk
  12. Completed an operational training module on the Learning Portal
  13. A client gave me positive feedback
  14. Participated in a team building activity
  15. Used the customer's name/title
  16. Shared a best practice during a meeting
  17. Completed a task before its deadline
  18. Stayed calm under pressure
  19. Helped a teammate answer a customer's question
  20. Actively listened without interrupting
  21. Resolved a client issue same day
  22. Used the TopLine MD Portal
  23. Cleared my voicemail
  24. Followed through on a request