Addresseda concernwith aclientUsed theTopLineMD PortalComplimenteda teammateParticipatedin a teambuildingactivityFollowedthroughon arequestClosed aSalesforceticket within24 hoursResolveda clientissuesame dayUsed thecustomer'sname/titleRepeatedbackinformationto confirmaccuracyTook mylunchbreakaway frommy deskShared abest practiceduring ameetingCompleted anoperationaltraining moduleon the LearningPortalActivelylistenedwithoutinterruptingSetup apersonalvoicemailgreetingThankedsomeonefor theirpatienceClearedmyvoicemailCompleteda taskbefore itsdeadlineShowedempathyto a clientResponded toacknowledgerequest beforeresearchinganswerAsked "Isthereanythingelse I canhelp with?"Helped ateammateanswer acustomer'squestionA clientgave mepositivefeedbackCollaboratedwith amember of adifferentdepartmentStayedcalmunderpressureAddresseda concernwith aclientUsed theTopLineMD PortalComplimenteda teammateParticipatedin a teambuildingactivityFollowedthroughon arequestClosed aSalesforceticket within24 hoursResolveda clientissuesame dayUsed thecustomer'sname/titleRepeatedbackinformationto confirmaccuracyTook mylunchbreakaway frommy deskShared abest practiceduring ameetingCompleted anoperationaltraining moduleon the LearningPortalActivelylistenedwithoutinterruptingSetup apersonalvoicemailgreetingThankedsomeonefor theirpatienceClearedmyvoicemailCompleteda taskbefore itsdeadlineShowedempathyto a clientResponded toacknowledgerequest beforeresearchinganswerAsked "Isthereanythingelse I canhelp with?"Helped ateammateanswer acustomer'squestionA clientgave mepositivefeedbackCollaboratedwith amember of adifferentdepartmentStayedcalmunderpressure

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Addressed a concern with a client
  2. Used the TopLine MD Portal
  3. Complimented a teammate
  4. Participated in a team building activity
  5. Followed through on a request
  6. Closed a Salesforce ticket within 24 hours
  7. Resolved a client issue same day
  8. Used the customer's name/title
  9. Repeated back information to confirm accuracy
  10. Took my lunchbreak away from my desk
  11. Shared a best practice during a meeting
  12. Completed an operational training module on the Learning Portal
  13. Actively listened without interrupting
  14. Setup a personal voicemail greeting
  15. Thanked someone for their patience
  16. Cleared my voicemail
  17. Completed a task before its deadline
  18. Showed empathy to a client
  19. Responded to acknowledge request before researching answer
  20. Asked "Is there anything else I can help with?"
  21. Helped a teammate answer a customer's question
  22. A client gave me positive feedback
  23. Collaborated with a member of a different department
  24. Stayed calm under pressure