Helped ateammateanswer acustomer'squestionShowedempathyto a clientParticipatedin a teambuildingactivityStayedcalmunderpressureCompleteda taskbefore itsdeadlineUsed theTopLineMD PortalUsed thecustomer'sname/titleClearedmyvoicemailResolveda clientissuesame dayFollowedthroughon arequestAddresseda concernwith aclientClosed aSalesforceticket within24 hoursRepeatedbackinformationto confirmaccuracyComplimenteda teammateThankedsomeonefor theirpatienceTook mylunchbreakaway frommy deskShared abest practiceduring ameetingCollaboratedwith amember of adifferentdepartmentActivelylistenedwithoutinterruptingAsked "Isthereanythingelse I canhelp with?"Completed anoperationaltraining moduleon the LearningPortalSetup apersonalvoicemailgreetingA clientgave mepositivefeedbackResponded toacknowledgerequest beforeresearchinganswerHelped ateammateanswer acustomer'squestionShowedempathyto a clientParticipatedin a teambuildingactivityStayedcalmunderpressureCompleteda taskbefore itsdeadlineUsed theTopLineMD PortalUsed thecustomer'sname/titleClearedmyvoicemailResolveda clientissuesame dayFollowedthroughon arequestAddresseda concernwith aclientClosed aSalesforceticket within24 hoursRepeatedbackinformationto confirmaccuracyComplimenteda teammateThankedsomeonefor theirpatienceTook mylunchbreakaway frommy deskShared abest practiceduring ameetingCollaboratedwith amember of adifferentdepartmentActivelylistenedwithoutinterruptingAsked "Isthereanythingelse I canhelp with?"Completed anoperationaltraining moduleon the LearningPortalSetup apersonalvoicemailgreetingA clientgave mepositivefeedbackResponded toacknowledgerequest beforeresearchinganswer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a teammate answer a customer's question
  2. Showed empathy to a client
  3. Participated in a team building activity
  4. Stayed calm under pressure
  5. Completed a task before its deadline
  6. Used the TopLine MD Portal
  7. Used the customer's name/title
  8. Cleared my voicemail
  9. Resolved a client issue same day
  10. Followed through on a request
  11. Addressed a concern with a client
  12. Closed a Salesforce ticket within 24 hours
  13. Repeated back information to confirm accuracy
  14. Complimented a teammate
  15. Thanked someone for their patience
  16. Took my lunchbreak away from my desk
  17. Shared a best practice during a meeting
  18. Collaborated with a member of a different department
  19. Actively listened without interrupting
  20. Asked "Is there anything else I can help with?"
  21. Completed an operational training module on the Learning Portal
  22. Setup a personal voicemail greeting
  23. A client gave me positive feedback
  24. Responded to acknowledge request before researching answer