Setup apersonalvoicemailgreetingHelped ateammateanswer acustomer'squestionUsed theTopLineMD PortalTook mylunchbreakaway frommy deskResolveda clientissuesame dayA clientgave mepositivefeedbackClosed aSalesforceticket within24 hoursStayedcalmunderpressureShared abest practiceduring ameetingResponded toacknowledgerequest beforeresearchinganswerRepeatedbackinformationto confirmaccuracyShowedempathyto a clientUsed thecustomer'sname/titleActivelylistenedwithoutinterruptingAsked "Isthereanythingelse I canhelp with?"Followedthroughon arequestParticipatedin a teambuildingactivityCollaboratedwith amember of adifferentdepartmentClearedmyvoicemailComplimenteda teammateCompleteda taskbefore itsdeadlineThankedsomeonefor theirpatienceCompleted anoperationaltraining moduleon the LearningPortalAddresseda concernwith aclientSetup apersonalvoicemailgreetingHelped ateammateanswer acustomer'squestionUsed theTopLineMD PortalTook mylunchbreakaway frommy deskResolveda clientissuesame dayA clientgave mepositivefeedbackClosed aSalesforceticket within24 hoursStayedcalmunderpressureShared abest practiceduring ameetingResponded toacknowledgerequest beforeresearchinganswerRepeatedbackinformationto confirmaccuracyShowedempathyto a clientUsed thecustomer'sname/titleActivelylistenedwithoutinterruptingAsked "Isthereanythingelse I canhelp with?"Followedthroughon arequestParticipatedin a teambuildingactivityCollaboratedwith amember of adifferentdepartmentClearedmyvoicemailComplimenteda teammateCompleteda taskbefore itsdeadlineThankedsomeonefor theirpatienceCompleted anoperationaltraining moduleon the LearningPortalAddresseda concernwith aclient

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Setup a personal voicemail greeting
  2. Helped a teammate answer a customer's question
  3. Used the TopLine MD Portal
  4. Took my lunchbreak away from my desk
  5. Resolved a client issue same day
  6. A client gave me positive feedback
  7. Closed a Salesforce ticket within 24 hours
  8. Stayed calm under pressure
  9. Shared a best practice during a meeting
  10. Responded to acknowledge request before researching answer
  11. Repeated back information to confirm accuracy
  12. Showed empathy to a client
  13. Used the customer's name/title
  14. Actively listened without interrupting
  15. Asked "Is there anything else I can help with?"
  16. Followed through on a request
  17. Participated in a team building activity
  18. Collaborated with a member of a different department
  19. Cleared my voicemail
  20. Complimented a teammate
  21. Completed a task before its deadline
  22. Thanked someone for their patience
  23. Completed an operational training module on the Learning Portal
  24. Addressed a concern with a client