Completeda taskbefore itsdeadlineStayedcalmunderpressureFollowedthroughon arequestUsed theTopLineMD PortalAsked "Isthereanythingelse I canhelp with?"Used thecustomer'sname/titleClearedmyvoicemailClosed aSalesforceticket within24 hoursCompleted anoperationaltraining moduleon the LearningPortalCollaboratedwith amember of adifferentdepartmentHelped ateammateanswer acustomer'squestionAddresseda concernwith aclientShowedempathyto a clientParticipatedin a teambuildingactivityThankedsomeonefor theirpatienceResponded toacknowledgerequest beforeresearchinganswerComplimenteda teammateSetup apersonalvoicemailgreetingActivelylistenedwithoutinterruptingRepeatedbackinformationto confirmaccuracyShared abest practiceduring ameetingA clientgave mepositivefeedbackResolveda clientissuesame dayTook mylunchbreakaway frommy deskCompleteda taskbefore itsdeadlineStayedcalmunderpressureFollowedthroughon arequestUsed theTopLineMD PortalAsked "Isthereanythingelse I canhelp with?"Used thecustomer'sname/titleClearedmyvoicemailClosed aSalesforceticket within24 hoursCompleted anoperationaltraining moduleon the LearningPortalCollaboratedwith amember of adifferentdepartmentHelped ateammateanswer acustomer'squestionAddresseda concernwith aclientShowedempathyto a clientParticipatedin a teambuildingactivityThankedsomeonefor theirpatienceResponded toacknowledgerequest beforeresearchinganswerComplimenteda teammateSetup apersonalvoicemailgreetingActivelylistenedwithoutinterruptingRepeatedbackinformationto confirmaccuracyShared abest practiceduring ameetingA clientgave mepositivefeedbackResolveda clientissuesame dayTook mylunchbreakaway frommy desk

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a task before its deadline
  2. Stayed calm under pressure
  3. Followed through on a request
  4. Used the TopLine MD Portal
  5. Asked "Is there anything else I can help with?"
  6. Used the customer's name/title
  7. Cleared my voicemail
  8. Closed a Salesforce ticket within 24 hours
  9. Completed an operational training module on the Learning Portal
  10. Collaborated with a member of a different department
  11. Helped a teammate answer a customer's question
  12. Addressed a concern with a client
  13. Showed empathy to a client
  14. Participated in a team building activity
  15. Thanked someone for their patience
  16. Responded to acknowledge request before researching answer
  17. Complimented a teammate
  18. Setup a personal voicemail greeting
  19. Actively listened without interrupting
  20. Repeated back information to confirm accuracy
  21. Shared a best practice during a meeting
  22. A client gave me positive feedback
  23. Resolved a client issue same day
  24. Took my lunchbreak away from my desk