Used theTopLineMD PortalResolveda clientissuesame dayResponded toacknowledgerequest beforeresearchinganswerThankedsomeonefor theirpatienceActivelylistenedwithoutinterruptingA clientgave mepositivefeedbackAddresseda concernwith aclientCompleted anoperationaltraining moduleon the LearningPortalShared abest practiceduring ameetingFollowedthroughon arequestUsed thecustomer'sname/titleAsked "Isthereanythingelse I canhelp with?"Helped ateammateanswer acustomer'squestionParticipatedin a teambuildingactivityCollaboratedwith amember of adifferentdepartmentClosed aSalesforceticket within24 hoursTook mylunchbreakaway frommy deskShowedempathyto a clientSetup apersonalvoicemailgreetingClearedmyvoicemailCompleteda taskbefore itsdeadlineRepeatedbackinformationto confirmaccuracyComplimenteda teammateStayedcalmunderpressureUsed theTopLineMD PortalResolveda clientissuesame dayResponded toacknowledgerequest beforeresearchinganswerThankedsomeonefor theirpatienceActivelylistenedwithoutinterruptingA clientgave mepositivefeedbackAddresseda concernwith aclientCompleted anoperationaltraining moduleon the LearningPortalShared abest practiceduring ameetingFollowedthroughon arequestUsed thecustomer'sname/titleAsked "Isthereanythingelse I canhelp with?"Helped ateammateanswer acustomer'squestionParticipatedin a teambuildingactivityCollaboratedwith amember of adifferentdepartmentClosed aSalesforceticket within24 hoursTook mylunchbreakaway frommy deskShowedempathyto a clientSetup apersonalvoicemailgreetingClearedmyvoicemailCompleteda taskbefore itsdeadlineRepeatedbackinformationto confirmaccuracyComplimenteda teammateStayedcalmunderpressure

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the TopLine MD Portal
  2. Resolved a client issue same day
  3. Responded to acknowledge request before researching answer
  4. Thanked someone for their patience
  5. Actively listened without interrupting
  6. A client gave me positive feedback
  7. Addressed a concern with a client
  8. Completed an operational training module on the Learning Portal
  9. Shared a best practice during a meeting
  10. Followed through on a request
  11. Used the customer's name/title
  12. Asked "Is there anything else I can help with?"
  13. Helped a teammate answer a customer's question
  14. Participated in a team building activity
  15. Collaborated with a member of a different department
  16. Closed a Salesforce ticket within 24 hours
  17. Took my lunchbreak away from my desk
  18. Showed empathy to a client
  19. Setup a personal voicemail greeting
  20. Cleared my voicemail
  21. Completed a task before its deadline
  22. Repeated back information to confirm accuracy
  23. Complimented a teammate
  24. Stayed calm under pressure