Setup apersonalvoicemailgreetingAddresseda concernwith aclientTook mylunchbreakaway frommy deskResponded toacknowledgerequest beforeresearchinganswerClearedmyvoicemailUsed thecustomer'sname/titleCompleted anoperationaltraining moduleon the LearningPortalA clientgave mepositivefeedbackFollowedthroughon arequestComplimenteda teammateAsked "Isthereanythingelse I canhelp with?"Shared abest practiceduring ameetingHelped ateammateanswer acustomer'squestionThankedsomeonefor theirpatienceClosed aSalesforceticket within24 hoursParticipatedin a teambuildingactivityStayedcalmunderpressureResolveda clientissuesame dayUsed theTopLineMD PortalRepeatedbackinformationto confirmaccuracyShowedempathyto a clientCollaboratedwith amember of adifferentdepartmentCompleteda taskbefore itsdeadlineActivelylistenedwithoutinterruptingSetup apersonalvoicemailgreetingAddresseda concernwith aclientTook mylunchbreakaway frommy deskResponded toacknowledgerequest beforeresearchinganswerClearedmyvoicemailUsed thecustomer'sname/titleCompleted anoperationaltraining moduleon the LearningPortalA clientgave mepositivefeedbackFollowedthroughon arequestComplimenteda teammateAsked "Isthereanythingelse I canhelp with?"Shared abest practiceduring ameetingHelped ateammateanswer acustomer'squestionThankedsomeonefor theirpatienceClosed aSalesforceticket within24 hoursParticipatedin a teambuildingactivityStayedcalmunderpressureResolveda clientissuesame dayUsed theTopLineMD PortalRepeatedbackinformationto confirmaccuracyShowedempathyto a clientCollaboratedwith amember of adifferentdepartmentCompleteda taskbefore itsdeadlineActivelylistenedwithoutinterrupting

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Setup a personal voicemail greeting
  2. Addressed a concern with a client
  3. Took my lunchbreak away from my desk
  4. Responded to acknowledge request before researching answer
  5. Cleared my voicemail
  6. Used the customer's name/title
  7. Completed an operational training module on the Learning Portal
  8. A client gave me positive feedback
  9. Followed through on a request
  10. Complimented a teammate
  11. Asked "Is there anything else I can help with?"
  12. Shared a best practice during a meeting
  13. Helped a teammate answer a customer's question
  14. Thanked someone for their patience
  15. Closed a Salesforce ticket within 24 hours
  16. Participated in a team building activity
  17. Stayed calm under pressure
  18. Resolved a client issue same day
  19. Used the TopLine MD Portal
  20. Repeated back information to confirm accuracy
  21. Showed empathy to a client
  22. Collaborated with a member of a different department
  23. Completed a task before its deadline
  24. Actively listened without interrupting