completea callbackrequestset upDTP ineligibilityscreenreplied to anemailwithin10minutes ofreceiptreach out toprovider forproper bill onbehalf ofcustomeropted 2peopleinto smsreceivedemail/textkudos fromcustomerspoke withan attorneyon thephoneall 5MedicareelementscompletedShowedcustomergratitudevia textpositiveCLFreceivedthis weeksentexposureto subrospoke witha provideron thephonereceivedemailkudos fromattorneyorderedpolicereportissuedpay yourwaypaymentpaid 10bills ontimeshare acustomerservice "bestpractice"with teamanswer anincomingcallShowedcustomergratitudevia phoneShowedcustomergratitudevia emailSIUreferralemailed apipapplicationsent aclaimfollow upvia smssame daycompletionof ICPFree!completea callbackrequestset upDTP ineligibilityscreenreplied to anemailwithin10minutes ofreceiptreach out toprovider forproper bill onbehalf ofcustomeropted 2peopleinto smsreceivedemail/textkudos fromcustomerspoke withan attorneyon thephoneall 5MedicareelementscompletedShowedcustomergratitudevia textpositiveCLFreceivedthis weeksentexposureto subrospoke witha provideron thephonereceivedemailkudos fromattorneyorderedpolicereportissuedpay yourwaypaymentpaid 10bills ontimeshare acustomerservice "bestpractice"with teamanswer anincomingcallShowedcustomergratitudevia phoneShowedcustomergratitudevia emailSIUreferralemailed apipapplicationsent aclaimfollow upvia smssame daycompletionof ICPFree!

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. complete a call back request
  2. set up DTP in eligibility screen
  3. replied to an email within10 minutes of receipt
  4. reach out to provider for proper bill on behalf of customer
  5. opted 2 people into sms
  6. received email/text kudos from customer
  7. spoke with an attorney on the phone
  8. all 5 Medicare elements completed
  9. Showed customer gratitude via text
  10. positive CLF received this week
  11. sent exposure to subro
  12. spoke with a provider on the phone
  13. received email kudos from attorney
  14. ordered police report
  15. issued pay your way payment
  16. paid 10 bills on time
  17. share a customer service "best practice" with team
  18. answer an incoming call
  19. Showed customer gratitude via phone
  20. Showed customer gratitude via email
  21. SIU referral
  22. emailed a pip application
  23. sent a claim follow up via sms
  24. same day completion of ICP
  25. Free!