opted 2peopleinto smsset upDTP ineligibilityscreenreceivedemail/textkudos fromcustomeremailed apipapplicationSIUreferralshare acustomerservice "bestpractice"with teamsent aclaimfollow upvia smsspoke witha provideron thephoneShowedcustomergratitudevia phoneissuedpay yourwaypaymentspoke withan attorneyon thephonesentexposureto subrocompletea callbackrequestpaid 10bills ontimeShowedcustomergratitudevia emailanswer anincomingcallsame daycompletionof ICPFree!replied to anemailwithin10minutes ofreceiptall 5MedicareelementscompletedShowedcustomergratitudevia textpositiveCLFreceivedthis weekorderedpolicereportreceivedemailkudos fromattorneyreach out toprovider forproper bill onbehalf ofcustomeropted 2peopleinto smsset upDTP ineligibilityscreenreceivedemail/textkudos fromcustomeremailed apipapplicationSIUreferralshare acustomerservice "bestpractice"with teamsent aclaimfollow upvia smsspoke witha provideron thephoneShowedcustomergratitudevia phoneissuedpay yourwaypaymentspoke withan attorneyon thephonesentexposureto subrocompletea callbackrequestpaid 10bills ontimeShowedcustomergratitudevia emailanswer anincomingcallsame daycompletionof ICPFree!replied to anemailwithin10minutes ofreceiptall 5MedicareelementscompletedShowedcustomergratitudevia textpositiveCLFreceivedthis weekorderedpolicereportreceivedemailkudos fromattorneyreach out toprovider forproper bill onbehalf ofcustomer

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. opted 2 people into sms
  2. set up DTP in eligibility screen
  3. received email/text kudos from customer
  4. emailed a pip application
  5. SIU referral
  6. share a customer service "best practice" with team
  7. sent a claim follow up via sms
  8. spoke with a provider on the phone
  9. Showed customer gratitude via phone
  10. issued pay your way payment
  11. spoke with an attorney on the phone
  12. sent exposure to subro
  13. complete a call back request
  14. paid 10 bills on time
  15. Showed customer gratitude via email
  16. answer an incoming call
  17. same day completion of ICP
  18. Free!
  19. replied to an email within10 minutes of receipt
  20. all 5 Medicare elements completed
  21. Showed customer gratitude via text
  22. positive CLF received this week
  23. ordered police report
  24. received email kudos from attorney
  25. reach out to provider for proper bill on behalf of customer