emailed apipapplicationSIUreferralopted 2peopleinto smsset upDTP ineligibilityscreenspoke withan attorneyon thephonepaid 10bills ontimecompletea callbackrequestreplied to anemailwithin10minutes ofreceiptall 5Medicareelementscompletedreceivedemailkudos fromattorneyspoke witha provideron thephonereceivedemail/textkudos fromcustomerShowedcustomergratitudevia phoneanswer anincomingcallShowedcustomergratitudevia textorderedpolicereportsent aclaimfollow upvia smsissuedpay yourwaypaymentshare acustomerservice "bestpractice"with teamFree!sentexposureto subropositiveCLFreceivedthis weekreach out toprovider forproper bill onbehalf ofcustomersame daycompletionof ICPShowedcustomergratitudevia emailemailed apipapplicationSIUreferralopted 2peopleinto smsset upDTP ineligibilityscreenspoke withan attorneyon thephonepaid 10bills ontimecompletea callbackrequestreplied to anemailwithin10minutes ofreceiptall 5Medicareelementscompletedreceivedemailkudos fromattorneyspoke witha provideron thephonereceivedemail/textkudos fromcustomerShowedcustomergratitudevia phoneanswer anincomingcallShowedcustomergratitudevia textorderedpolicereportsent aclaimfollow upvia smsissuedpay yourwaypaymentshare acustomerservice "bestpractice"with teamFree!sentexposureto subropositiveCLFreceivedthis weekreach out toprovider forproper bill onbehalf ofcustomersame daycompletionof ICPShowedcustomergratitudevia email

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. emailed a pip application
  2. SIU referral
  3. opted 2 people into sms
  4. set up DTP in eligibility screen
  5. spoke with an attorney on the phone
  6. paid 10 bills on time
  7. complete a call back request
  8. replied to an email within10 minutes of receipt
  9. all 5 Medicare elements completed
  10. received email kudos from attorney
  11. spoke with a provider on the phone
  12. received email/text kudos from customer
  13. Showed customer gratitude via phone
  14. answer an incoming call
  15. Showed customer gratitude via text
  16. ordered police report
  17. sent a claim follow up via sms
  18. issued pay your way payment
  19. share a customer service "best practice" with team
  20. Free!
  21. sent exposure to subro
  22. positive CLF received this week
  23. reach out to provider for proper bill on behalf of customer
  24. same day completion of ICP
  25. Showed customer gratitude via email