Showedcustomergratitudevia emailreach out toprovider forproper bill onbehalf ofcustomerspoke withan attorneyon thephoneopted 2peopleinto smsreceivedemailkudos fromattorneysame daycompletionof ICPSIUreferralreplied to anemailwithin10minutes ofreceiptset upDTP ineligibilityscreenshare acustomerservice "bestpractice"with teamreceivedemail/textkudos fromcustomerall 5Medicareelementscompletedorderedpolicereportspoke witha provideron thephoneemailed apipapplicationFree!Showedcustomergratitudevia textsentexposureto subrosent aclaimfollow upvia smsShowedcustomergratitudevia phoneanswer anincomingcallcompletea callbackrequestissuedpay yourwaypaymentpaid 10bills ontimepositiveCLFreceivedthis weekShowedcustomergratitudevia emailreach out toprovider forproper bill onbehalf ofcustomerspoke withan attorneyon thephoneopted 2peopleinto smsreceivedemailkudos fromattorneysame daycompletionof ICPSIUreferralreplied to anemailwithin10minutes ofreceiptset upDTP ineligibilityscreenshare acustomerservice "bestpractice"with teamreceivedemail/textkudos fromcustomerall 5Medicareelementscompletedorderedpolicereportspoke witha provideron thephoneemailed apipapplicationFree!Showedcustomergratitudevia textsentexposureto subrosent aclaimfollow upvia smsShowedcustomergratitudevia phoneanswer anincomingcallcompletea callbackrequestissuedpay yourwaypaymentpaid 10bills ontimepositiveCLFreceivedthis week

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Showed customer gratitude via email
  2. reach out to provider for proper bill on behalf of customer
  3. spoke with an attorney on the phone
  4. opted 2 people into sms
  5. received email kudos from attorney
  6. same day completion of ICP
  7. SIU referral
  8. replied to an email within10 minutes of receipt
  9. set up DTP in eligibility screen
  10. share a customer service "best practice" with team
  11. received email/text kudos from customer
  12. all 5 Medicare elements completed
  13. ordered police report
  14. spoke with a provider on the phone
  15. emailed a pip application
  16. Free!
  17. Showed customer gratitude via text
  18. sent exposure to subro
  19. sent a claim follow up via sms
  20. Showed customer gratitude via phone
  21. answer an incoming call
  22. complete a call back request
  23. issued pay your way payment
  24. paid 10 bills on time
  25. positive CLF received this week