issuedpay yourwaypaymentopted 2peopleinto smsreplied to anemailwithin10minutes ofreceiptsame daycompletionof ICPset upDTP ineligibilityscreenanswer anincomingcallShowedcustomergratitudevia phonespoke withan attorneyon thephonereceivedemail/textkudos fromcustomerpaid 10bills ontimeorderedpolicereportreceivedemailkudos fromattorneyspoke witha provideron thephonereach out toprovider forproper bill onbehalf ofcustomercompletea callbackrequestShowedcustomergratitudevia emailshare acustomerservice "bestpractice"with teamsent aclaimfollow upvia smsemailed apipapplicationpositiveCLFreceivedthis weeksentexposureto subroFree!SIUreferralShowedcustomergratitudevia textall 5Medicareelementscompletedissuedpay yourwaypaymentopted 2peopleinto smsreplied to anemailwithin10minutes ofreceiptsame daycompletionof ICPset upDTP ineligibilityscreenanswer anincomingcallShowedcustomergratitudevia phonespoke withan attorneyon thephonereceivedemail/textkudos fromcustomerpaid 10bills ontimeorderedpolicereportreceivedemailkudos fromattorneyspoke witha provideron thephonereach out toprovider forproper bill onbehalf ofcustomercompletea callbackrequestShowedcustomergratitudevia emailshare acustomerservice "bestpractice"with teamsent aclaimfollow upvia smsemailed apipapplicationpositiveCLFreceivedthis weeksentexposureto subroFree!SIUreferralShowedcustomergratitudevia textall 5Medicareelementscompleted

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. issued pay your way payment
  2. opted 2 people into sms
  3. replied to an email within10 minutes of receipt
  4. same day completion of ICP
  5. set up DTP in eligibility screen
  6. answer an incoming call
  7. Showed customer gratitude via phone
  8. spoke with an attorney on the phone
  9. received email/text kudos from customer
  10. paid 10 bills on time
  11. ordered police report
  12. received email kudos from attorney
  13. spoke with a provider on the phone
  14. reach out to provider for proper bill on behalf of customer
  15. complete a call back request
  16. Showed customer gratitude via email
  17. share a customer service "best practice" with team
  18. sent a claim follow up via sms
  19. emailed a pip application
  20. positive CLF received this week
  21. sent exposure to subro
  22. Free!
  23. SIU referral
  24. Showed customer gratitude via text
  25. all 5 Medicare elements completed