sentexposureto subroreceivedemail/textkudos fromcustomerpositiveCLFreceivedthis weekShowedcustomergratitudevia textFree!spoke witha provideron thephoneShowedcustomergratitudevia phoneissuedpay yourwaypaymentall 5Medicareelementscompletedspoke withan attorneyon thephonereach out toprovider forproper bill onbehalf ofcustomersame daycompletionof ICPcompletea callbackrequestreceivedemailkudos fromattorneyemailed apipapplicationshare acustomerservice "bestpractice"with teampaid 10bills ontimereplied to anemailwithin10minutes ofreceiptSIUreferralorderedpolicereportset upDTP ineligibilityscreenanswer anincomingcallopted 2peopleinto smssent aclaimfollow upvia smsShowedcustomergratitudevia emailsentexposureto subroreceivedemail/textkudos fromcustomerpositiveCLFreceivedthis weekShowedcustomergratitudevia textFree!spoke witha provideron thephoneShowedcustomergratitudevia phoneissuedpay yourwaypaymentall 5Medicareelementscompletedspoke withan attorneyon thephonereach out toprovider forproper bill onbehalf ofcustomersame daycompletionof ICPcompletea callbackrequestreceivedemailkudos fromattorneyemailed apipapplicationshare acustomerservice "bestpractice"with teampaid 10bills ontimereplied to anemailwithin10minutes ofreceiptSIUreferralorderedpolicereportset upDTP ineligibilityscreenanswer anincomingcallopted 2peopleinto smssent aclaimfollow upvia smsShowedcustomergratitudevia email

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. sent exposure to subro
  2. received email/text kudos from customer
  3. positive CLF received this week
  4. Showed customer gratitude via text
  5. Free!
  6. spoke with a provider on the phone
  7. Showed customer gratitude via phone
  8. issued pay your way payment
  9. all 5 Medicare elements completed
  10. spoke with an attorney on the phone
  11. reach out to provider for proper bill on behalf of customer
  12. same day completion of ICP
  13. complete a call back request
  14. received email kudos from attorney
  15. emailed a pip application
  16. share a customer service "best practice" with team
  17. paid 10 bills on time
  18. replied to an email within10 minutes of receipt
  19. SIU referral
  20. ordered police report
  21. set up DTP in eligibility screen
  22. answer an incoming call
  23. opted 2 people into sms
  24. sent a claim follow up via sms
  25. Showed customer gratitude via email