receivedemail/textkudos fromcustomerset upDTP ineligibilityscreenFree!all 5MedicareelementscompletedShowedcustomergratitudevia emailemailed apipapplicationshare acustomerservice "bestpractice"with teamShowedcustomergratitudevia textpaid 10bills ontimeissuedpay yourwaypaymentanswer anincomingcallsent aclaimfollow upvia smssentexposureto subroreplied to anemailwithin10minutes ofreceiptopted 2peopleinto smsspoke withan attorneyon thephonereceivedemailkudos fromattorneyShowedcustomergratitudevia phoneorderedpolicereportpositiveCLFreceivedthis weeksame daycompletionof ICPspoke witha provideron thephoneSIUreferralcompletea callbackrequestreach out toprovider forproper bill onbehalf ofcustomerreceivedemail/textkudos fromcustomerset upDTP ineligibilityscreenFree!all 5MedicareelementscompletedShowedcustomergratitudevia emailemailed apipapplicationshare acustomerservice "bestpractice"with teamShowedcustomergratitudevia textpaid 10bills ontimeissuedpay yourwaypaymentanswer anincomingcallsent aclaimfollow upvia smssentexposureto subroreplied to anemailwithin10minutes ofreceiptopted 2peopleinto smsspoke withan attorneyon thephonereceivedemailkudos fromattorneyShowedcustomergratitudevia phoneorderedpolicereportpositiveCLFreceivedthis weeksame daycompletionof ICPspoke witha provideron thephoneSIUreferralcompletea callbackrequestreach out toprovider forproper bill onbehalf ofcustomer

Customer service week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. received email/text kudos from customer
  2. set up DTP in eligibility screen
  3. Free!
  4. all 5 Medicare elements completed
  5. Showed customer gratitude via email
  6. emailed a pip application
  7. share a customer service "best practice" with team
  8. Showed customer gratitude via text
  9. paid 10 bills on time
  10. issued pay your way payment
  11. answer an incoming call
  12. sent a claim follow up via sms
  13. sent exposure to subro
  14. replied to an email within10 minutes of receipt
  15. opted 2 people into sms
  16. spoke with an attorney on the phone
  17. received email kudos from attorney
  18. Showed customer gratitude via phone
  19. ordered police report
  20. positive CLF received this week
  21. same day completion of ICP
  22. spoke with a provider on the phone
  23. SIU referral
  24. complete a call back request
  25. reach out to provider for proper bill on behalf of customer