Failed DTDpitch/“I haveto ask my[familymember]TransferfromSafelite“I don’t wantto file a claimI just wantedto make youaware”dashcamfootageexistsmore than2 carsinvolvedCall fromAlacritySolutionsCallerunredirectablecall goespastclockouttimeProfanityClaimalreadyfiledUnknownFOL/COLConfusionabouttexting“The otherperson is atfault”/“I don’tthink I’m atfault”Pilgrimrearendcaller asks forFNOL rep’sphonenumber/“Canyou call meback?”caller putsfnol repon holdnocasenumberImmediateFOL info-dumpAny variationof “why do Ihave to paymydeductible?”ETPdeclinedneeds rentalwhile vehicleis stilldriveabledisruptionbypet/childInterpreterCallCaller requestscounselingabout whetherthey should filethe claimhit andrun“I don’tdotexting”Reporting aclaim whileactivelydriving“it’s onthe policereport”Misdirected- Can’treachadjusterconfusionaboutinvestigationlinkAudible laughor disdain atthe ride sharequestionstrucka deerOVC askingif they canfile over thephoneinterpreterargueswith callerFailed DTDpitch/“I haveto ask my[familymember]TransferfromSafelite“I don’t wantto file a claimI just wantedto make youaware”dashcamfootageexistsmore than2 carsinvolvedCall fromAlacritySolutionsCallerunredirectablecall goespastclockouttimeProfanityClaimalreadyfiledUnknownFOL/COLConfusionabouttexting“The otherperson is atfault”/“I don’tthink I’m atfault”Pilgrimrearendcaller asks forFNOL rep’sphonenumber/“Canyou call meback?”caller putsfnol repon holdnocasenumberImmediateFOL info-dumpAny variationof “why do Ihave to paymydeductible?”ETPdeclinedneeds rentalwhile vehicleis stilldriveabledisruptionbypet/childInterpreterCallCaller requestscounselingabout whetherthey should filethe claimhit andrun“I don’tdotexting”Reporting aclaim whileactivelydriving“it’s onthe policereport”Misdirected- Can’treachadjusterconfusionaboutinvestigationlinkAudible laughor disdain atthe ride sharequestionstrucka deerOVC askingif they canfile over thephoneinterpreterargueswith caller

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Failed DTD pitch/“I have to ask my [family member]
  2. Transfer from Safelite
  3. “I don’t want to file a claim I just wanted to make you aware”
  4. dashcam footage exists
  5. more than 2 cars involved
  6. Call from Alacrity Solutions
  7. Caller unredirectable
  8. call goes past clockout time
  9. Profanity
  10. Claim already filed
  11. Unknown FOL/COL
  12. Confusion about texting
  13. “The other person is at fault”/“I don’t think I’m at fault”
  14. Pilgrim rear end
  15. caller asks for FNOL rep’s phone number/“Can you call me back?”
  16. caller puts fnol rep on hold
  17. no case number
  18. Immediate FOL info-dump
  19. Any variation of “why do I have to pay my deductible?”
  20. ETP declined
  21. needs rental while vehicle is still driveable
  22. disruption by pet/child
  23. Interpreter Call
  24. Caller requests counseling about whether they should file the claim
  25. hit and run
  26. “I don’t do texting”
  27. Reporting a claim while actively driving
  28. “it’s on the police report”
  29. Misdirected - Can’t reach adjuster
  30. confusion about investigation link
  31. Audible laugh or disdain at the ride share question
  32. struck a deer
  33. OVC asking if they can file over the phone
  34. interpreter argues with caller