TransferfromSafelitecaller putsfnol repon holdUnknownFOL/COLnocasenumber“The otherperson is atfault”/“I don’tthink I’m atfault”caller asks forFNOL rep’sphonenumber/“Canyou call meback?”Misdirected- Can’treachadjusterneeds rentalwhile vehicleis stilldriveableFailed DTDpitch/“I haveto ask my[familymember]CallerunredirectableInterpreterCall“it’s onthe policereport”Reporting aclaim whileactivelydrivingClaimalreadyfiledmore than2 carsinvolvedcall goespastclockouttimedashcamfootageexists“I don’t wantto file a claimI just wantedto make youaware”ImmediateFOL info-dumpPilgrimrearendinterpreterargueswith callerOVC askingif they canfile over thephonestrucka deerAudible laughor disdain atthe ride sharequestionETPdeclinedConfusionabouttextingdisruptionbypet/childAny variationof “why do Ihave to paymydeductible?”Profanity“I don’tdotexting”confusionaboutinvestigationlinkhit andrunCall fromAlacritySolutionsCaller requestscounselingabout whetherthey should filethe claimTransferfromSafelitecaller putsfnol repon holdUnknownFOL/COLnocasenumber“The otherperson is atfault”/“I don’tthink I’m atfault”caller asks forFNOL rep’sphonenumber/“Canyou call meback?”Misdirected- Can’treachadjusterneeds rentalwhile vehicleis stilldriveableFailed DTDpitch/“I haveto ask my[familymember]CallerunredirectableInterpreterCall“it’s onthe policereport”Reporting aclaim whileactivelydrivingClaimalreadyfiledmore than2 carsinvolvedcall goespastclockouttimedashcamfootageexists“I don’t wantto file a claimI just wantedto make youaware”ImmediateFOL info-dumpPilgrimrearendinterpreterargueswith callerOVC askingif they canfile over thephonestrucka deerAudible laughor disdain atthe ride sharequestionETPdeclinedConfusionabouttextingdisruptionbypet/childAny variationof “why do Ihave to paymydeductible?”Profanity“I don’tdotexting”confusionaboutinvestigationlinkhit andrunCall fromAlacritySolutionsCaller requestscounselingabout whetherthey should filethe claim

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer from Safelite
  2. caller puts fnol rep on hold
  3. Unknown FOL/COL
  4. no case number
  5. “The other person is at fault”/“I don’t think I’m at fault”
  6. caller asks for FNOL rep’s phone number/“Can you call me back?”
  7. Misdirected - Can’t reach adjuster
  8. needs rental while vehicle is still driveable
  9. Failed DTD pitch/“I have to ask my [family member]
  10. Caller unredirectable
  11. Interpreter Call
  12. “it’s on the police report”
  13. Reporting a claim while actively driving
  14. Claim already filed
  15. more than 2 cars involved
  16. call goes past clockout time
  17. dashcam footage exists
  18. “I don’t want to file a claim I just wanted to make you aware”
  19. Immediate FOL info-dump
  20. Pilgrim rear end
  21. interpreter argues with caller
  22. OVC asking if they can file over the phone
  23. struck a deer
  24. Audible laugh or disdain at the ride share question
  25. ETP declined
  26. Confusion about texting
  27. disruption by pet/child
  28. Any variation of “why do I have to pay my deductible?”
  29. Profanity
  30. “I don’t do texting”
  31. confusion about investigation link
  32. hit and run
  33. Call from Alacrity Solutions
  34. Caller requests counseling about whether they should file the claim