Pilgrimrearendmore than2 carsinvolvedImmediateFOL info-dumpstrucka deerClaimalreadyfiledAny variationof “why do Ihave to paymydeductible?”“The otherperson is atfault”/“I don’tthink I’m atfault”hit andrun“I don’tdotexting”Audible laughor disdain atthe ride sharequestionFailed DTDpitch/“I haveto ask my[familymember]Caller requestscounselingabout whetherthey should filethe claimETPdeclinedProfanitycaller asks forFNOL rep’sphonenumber/“Canyou call meback?”TransferfromSafeliteReporting aclaim whileactivelydrivingdisruptionbypet/childnocasenumberOVC askingif they canfile over thephoneCallerunredirectableUnknownFOL/COLInterpreterCallcall goespastclockouttimeMisdirected- Can’treachadjusterconfusionaboutinvestigationlink“it’s onthe policereport”needs rentalwhile vehicleis stilldriveabledashcamfootageexistsinterpreterargueswith callerCall fromAlacritySolutionscaller putsfnol repon holdConfusionabouttexting“I don’t wantto file a claimI just wantedto make youaware”Pilgrimrearendmore than2 carsinvolvedImmediateFOL info-dumpstrucka deerClaimalreadyfiledAny variationof “why do Ihave to paymydeductible?”“The otherperson is atfault”/“I don’tthink I’m atfault”hit andrun“I don’tdotexting”Audible laughor disdain atthe ride sharequestionFailed DTDpitch/“I haveto ask my[familymember]Caller requestscounselingabout whetherthey should filethe claimETPdeclinedProfanitycaller asks forFNOL rep’sphonenumber/“Canyou call meback?”TransferfromSafeliteReporting aclaim whileactivelydrivingdisruptionbypet/childnocasenumberOVC askingif they canfile over thephoneCallerunredirectableUnknownFOL/COLInterpreterCallcall goespastclockouttimeMisdirected- Can’treachadjusterconfusionaboutinvestigationlink“it’s onthe policereport”needs rentalwhile vehicleis stilldriveabledashcamfootageexistsinterpreterargueswith callerCall fromAlacritySolutionscaller putsfnol repon holdConfusionabouttexting“I don’t wantto file a claimI just wantedto make youaware”

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pilgrim rear end
  2. more than 2 cars involved
  3. Immediate FOL info-dump
  4. struck a deer
  5. Claim already filed
  6. Any variation of “why do I have to pay my deductible?”
  7. “The other person is at fault”/“I don’t think I’m at fault”
  8. hit and run
  9. “I don’t do texting”
  10. Audible laugh or disdain at the ride share question
  11. Failed DTD pitch/“I have to ask my [family member]
  12. Caller requests counseling about whether they should file the claim
  13. ETP declined
  14. Profanity
  15. caller asks for FNOL rep’s phone number/“Can you call me back?”
  16. Transfer from Safelite
  17. Reporting a claim while actively driving
  18. disruption by pet/child
  19. no case number
  20. OVC asking if they can file over the phone
  21. Caller unredirectable
  22. Unknown FOL/COL
  23. Interpreter Call
  24. call goes past clockout time
  25. Misdirected - Can’t reach adjuster
  26. confusion about investigation link
  27. “it’s on the police report”
  28. needs rental while vehicle is still driveable
  29. dashcam footage exists
  30. interpreter argues with caller
  31. Call from Alacrity Solutions
  32. caller puts fnol rep on hold
  33. Confusion about texting
  34. “I don’t want to file a claim I just wanted to make you aware”