needs rentalwhile vehicleis stilldriveablePilgrimrearendClaimalreadyfiledinterpreterargueswith caller“The otherperson is atfault”/“I don’tthink I’m atfault”“I don’t wantto file a claimI just wantedto make youaware”Audible laughor disdain atthe ride sharequestionFailed DTDpitch/“I haveto ask my[familymember]ConfusionabouttextingUnknownFOL/COLInterpreterCallcall goespastclockouttimeAny variationof “why do Ihave to paymydeductible?”more than2 carsinvolvedCaller requestscounselingabout whetherthey should filethe claim“I don’tdotexting”nocasenumberdisruptionbypet/childstrucka deercaller putsfnol repon holddashcamfootageexistsMisdirected- Can’treachadjusterCall fromAlacritySolutionsOVC askingif they canfile over thephoneTransferfromSafelitehit andrunImmediateFOL info-dumpReporting aclaim whileactivelydrivingProfanitycaller asks forFNOL rep’sphonenumber/“Canyou call meback?”ETPdeclinedCallerunredirectable“it’s onthe policereport”confusionaboutinvestigationlinkneeds rentalwhile vehicleis stilldriveablePilgrimrearendClaimalreadyfiledinterpreterargueswith caller“The otherperson is atfault”/“I don’tthink I’m atfault”“I don’t wantto file a claimI just wantedto make youaware”Audible laughor disdain atthe ride sharequestionFailed DTDpitch/“I haveto ask my[familymember]ConfusionabouttextingUnknownFOL/COLInterpreterCallcall goespastclockouttimeAny variationof “why do Ihave to paymydeductible?”more than2 carsinvolvedCaller requestscounselingabout whetherthey should filethe claim“I don’tdotexting”nocasenumberdisruptionbypet/childstrucka deercaller putsfnol repon holddashcamfootageexistsMisdirected- Can’treachadjusterCall fromAlacritySolutionsOVC askingif they canfile over thephoneTransferfromSafelitehit andrunImmediateFOL info-dumpReporting aclaim whileactivelydrivingProfanitycaller asks forFNOL rep’sphonenumber/“Canyou call meback?”ETPdeclinedCallerunredirectable“it’s onthe policereport”confusionaboutinvestigationlink

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. needs rental while vehicle is still driveable
  2. Pilgrim rear end
  3. Claim already filed
  4. interpreter argues with caller
  5. “The other person is at fault”/“I don’t think I’m at fault”
  6. “I don’t want to file a claim I just wanted to make you aware”
  7. Audible laugh or disdain at the ride share question
  8. Failed DTD pitch/“I have to ask my [family member]
  9. Confusion about texting
  10. Unknown FOL/COL
  11. Interpreter Call
  12. call goes past clockout time
  13. Any variation of “why do I have to pay my deductible?”
  14. more than 2 cars involved
  15. Caller requests counseling about whether they should file the claim
  16. “I don’t do texting”
  17. no case number
  18. disruption by pet/child
  19. struck a deer
  20. caller puts fnol rep on hold
  21. dashcam footage exists
  22. Misdirected - Can’t reach adjuster
  23. Call from Alacrity Solutions
  24. OVC asking if they can file over the phone
  25. Transfer from Safelite
  26. hit and run
  27. Immediate FOL info-dump
  28. Reporting a claim while actively driving
  29. Profanity
  30. caller asks for FNOL rep’s phone number/“Can you call me back?”
  31. ETP declined
  32. Caller unredirectable
  33. “it’s on the police report”
  34. confusion about investigation link