UnknownFOL/COLnocasenumbercaller putsfnol repon holdAudible laughor disdain atthe ride sharequestionProfanitycaller asks forFNOL rep’sphonenumber/“Canyou call meback?”Reporting aclaim whileactivelydriving“it’s onthe policereport”CallerunredirectableConfusionabouttextingconfusionaboutinvestigationlinkMisdirected- Can’treachadjustermore than2 carsinvolvedCall fromAlacritySolutionsInterpreterCallOVC askingif they canfile over thephonePilgrimrearendAny variationof “why do Ihave to paymydeductible?”Claimalreadyfileddisruptionbypet/childstrucka deerImmediateFOL info-dumpneeds rentalwhile vehicleis stilldriveableFailed DTDpitch/“I haveto ask my[familymember]hit andrun“I don’tdotexting”ETPdeclined“I don’t wantto file a claimI just wantedto make youaware”“The otherperson is atfault”/“I don’tthink I’m atfault”call goespastclockouttimeCaller requestscounselingabout whetherthey should filethe claiminterpreterargueswith callerTransferfromSafelitedashcamfootageexistsUnknownFOL/COLnocasenumbercaller putsfnol repon holdAudible laughor disdain atthe ride sharequestionProfanitycaller asks forFNOL rep’sphonenumber/“Canyou call meback?”Reporting aclaim whileactivelydriving“it’s onthe policereport”CallerunredirectableConfusionabouttextingconfusionaboutinvestigationlinkMisdirected- Can’treachadjustermore than2 carsinvolvedCall fromAlacritySolutionsInterpreterCallOVC askingif they canfile over thephonePilgrimrearendAny variationof “why do Ihave to paymydeductible?”Claimalreadyfileddisruptionbypet/childstrucka deerImmediateFOL info-dumpneeds rentalwhile vehicleis stilldriveableFailed DTDpitch/“I haveto ask my[familymember]hit andrun“I don’tdotexting”ETPdeclined“I don’t wantto file a claimI just wantedto make youaware”“The otherperson is atfault”/“I don’tthink I’m atfault”call goespastclockouttimeCaller requestscounselingabout whetherthey should filethe claiminterpreterargueswith callerTransferfromSafelitedashcamfootageexists

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Unknown FOL/COL
  2. no case number
  3. caller puts fnol rep on hold
  4. Audible laugh or disdain at the ride share question
  5. Profanity
  6. caller asks for FNOL rep’s phone number/“Can you call me back?”
  7. Reporting a claim while actively driving
  8. “it’s on the police report”
  9. Caller unredirectable
  10. Confusion about texting
  11. confusion about investigation link
  12. Misdirected - Can’t reach adjuster
  13. more than 2 cars involved
  14. Call from Alacrity Solutions
  15. Interpreter Call
  16. OVC asking if they can file over the phone
  17. Pilgrim rear end
  18. Any variation of “why do I have to pay my deductible?”
  19. Claim already filed
  20. disruption by pet/child
  21. struck a deer
  22. Immediate FOL info-dump
  23. needs rental while vehicle is still driveable
  24. Failed DTD pitch/“I have to ask my [family member]
  25. hit and run
  26. “I don’t do texting”
  27. ETP declined
  28. “I don’t want to file a claim I just wanted to make you aware”
  29. “The other person is at fault”/“I don’t think I’m at fault”
  30. call goes past clockout time
  31. Caller requests counseling about whether they should file the claim
  32. interpreter argues with caller
  33. Transfer from Safelite
  34. dashcam footage exists