hit andrunClaimalreadyfiledUnknownFOL/COLstrucka deerOVC askingif they canfile over thephoneInterpreterCall“The otherperson is atfault”/“I don’tthink I’m atfault”CallerunredirectablenocasenumberPilgrimrearendcaller asks forFNOL rep’sphonenumber/“Canyou call meback?”Caller requestscounselingabout whetherthey should filethe claimFailed DTDpitch/“I haveto ask my[familymember]ProfanityAudible laughor disdain atthe ride sharequestioncaller putsfnol repon holdAny variationof “why do Ihave to paymydeductible?”ConfusionabouttextingETPdeclinedinterpreterargueswith caller“I don’tdotexting”“I don’t wantto file a claimI just wantedto make youaware”disruptionbypet/childCall fromAlacritySolutionsmore than2 carsinvolvedneeds rentalwhile vehicleis stilldriveable“it’s onthe policereport”ImmediateFOL info-dumpcall goespastclockouttimedashcamfootageexistsMisdirected- Can’treachadjusterReporting aclaim whileactivelydrivingconfusionaboutinvestigationlinkTransferfromSafelitehit andrunClaimalreadyfiledUnknownFOL/COLstrucka deerOVC askingif they canfile over thephoneInterpreterCall“The otherperson is atfault”/“I don’tthink I’m atfault”CallerunredirectablenocasenumberPilgrimrearendcaller asks forFNOL rep’sphonenumber/“Canyou call meback?”Caller requestscounselingabout whetherthey should filethe claimFailed DTDpitch/“I haveto ask my[familymember]ProfanityAudible laughor disdain atthe ride sharequestioncaller putsfnol repon holdAny variationof “why do Ihave to paymydeductible?”ConfusionabouttextingETPdeclinedinterpreterargueswith caller“I don’tdotexting”“I don’t wantto file a claimI just wantedto make youaware”disruptionbypet/childCall fromAlacritySolutionsmore than2 carsinvolvedneeds rentalwhile vehicleis stilldriveable“it’s onthe policereport”ImmediateFOL info-dumpcall goespastclockouttimedashcamfootageexistsMisdirected- Can’treachadjusterReporting aclaim whileactivelydrivingconfusionaboutinvestigationlinkTransferfromSafelite

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. hit and run
  2. Claim already filed
  3. Unknown FOL/COL
  4. struck a deer
  5. OVC asking if they can file over the phone
  6. Interpreter Call
  7. “The other person is at fault”/“I don’t think I’m at fault”
  8. Caller unredirectable
  9. no case number
  10. Pilgrim rear end
  11. caller asks for FNOL rep’s phone number/“Can you call me back?”
  12. Caller requests counseling about whether they should file the claim
  13. Failed DTD pitch/“I have to ask my [family member]
  14. Profanity
  15. Audible laugh or disdain at the ride share question
  16. caller puts fnol rep on hold
  17. Any variation of “why do I have to pay my deductible?”
  18. Confusion about texting
  19. ETP declined
  20. interpreter argues with caller
  21. “I don’t do texting”
  22. “I don’t want to file a claim I just wanted to make you aware”
  23. disruption by pet/child
  24. Call from Alacrity Solutions
  25. more than 2 cars involved
  26. needs rental while vehicle is still driveable
  27. “it’s on the police report”
  28. Immediate FOL info-dump
  29. call goes past clockout time
  30. dashcam footage exists
  31. Misdirected - Can’t reach adjuster
  32. Reporting a claim while actively driving
  33. confusion about investigation link
  34. Transfer from Safelite