strucka deerMisdirected- Can’treachadjusterCall fromAlacritySolutionsmore than2 carsinvolved“it’s onthe policereport”Reporting aclaim whileactivelydrivinginterpreterargueswith callerdisruptionbypet/childConfusionabouttextingETPdeclined“I don’t wantto file a claimI just wantedto make youaware”Profanityhit andrunFailed DTDpitch/“I haveto ask my[familymember]“The otherperson is atfault”/“I don’tthink I’m atfault”Claimalreadyfiledcall goespastclockouttimeOVC askingif they canfile over thephonedashcamfootageexistsCallerunredirectableAny variationof “why do Ihave to paymydeductible?”caller asks forFNOL rep’sphonenumber/“Canyou call meback?”needs rentalwhile vehicleis stilldriveableInterpreterCallnocasenumbercaller putsfnol repon hold“I don’tdotexting”ImmediateFOL info-dumpPilgrimrearendconfusionaboutinvestigationlinkTransferfromSafeliteCaller requestscounselingabout whetherthey should filethe claimUnknownFOL/COLAudible laughor disdain atthe ride sharequestionstrucka deerMisdirected- Can’treachadjusterCall fromAlacritySolutionsmore than2 carsinvolved“it’s onthe policereport”Reporting aclaim whileactivelydrivinginterpreterargueswith callerdisruptionbypet/childConfusionabouttextingETPdeclined“I don’t wantto file a claimI just wantedto make youaware”Profanityhit andrunFailed DTDpitch/“I haveto ask my[familymember]“The otherperson is atfault”/“I don’tthink I’m atfault”Claimalreadyfiledcall goespastclockouttimeOVC askingif they canfile over thephonedashcamfootageexistsCallerunredirectableAny variationof “why do Ihave to paymydeductible?”caller asks forFNOL rep’sphonenumber/“Canyou call meback?”needs rentalwhile vehicleis stilldriveableInterpreterCallnocasenumbercaller putsfnol repon hold“I don’tdotexting”ImmediateFOL info-dumpPilgrimrearendconfusionaboutinvestigationlinkTransferfromSafeliteCaller requestscounselingabout whetherthey should filethe claimUnknownFOL/COLAudible laughor disdain atthe ride sharequestion

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. struck a deer
  2. Misdirected - Can’t reach adjuster
  3. Call from Alacrity Solutions
  4. more than 2 cars involved
  5. “it’s on the police report”
  6. Reporting a claim while actively driving
  7. interpreter argues with caller
  8. disruption by pet/child
  9. Confusion about texting
  10. ETP declined
  11. “I don’t want to file a claim I just wanted to make you aware”
  12. Profanity
  13. hit and run
  14. Failed DTD pitch/“I have to ask my [family member]
  15. “The other person is at fault”/“I don’t think I’m at fault”
  16. Claim already filed
  17. call goes past clockout time
  18. OVC asking if they can file over the phone
  19. dashcam footage exists
  20. Caller unredirectable
  21. Any variation of “why do I have to pay my deductible?”
  22. caller asks for FNOL rep’s phone number/“Can you call me back?”
  23. needs rental while vehicle is still driveable
  24. Interpreter Call
  25. no case number
  26. caller puts fnol rep on hold
  27. “I don’t do texting”
  28. Immediate FOL info-dump
  29. Pilgrim rear end
  30. confusion about investigation link
  31. Transfer from Safelite
  32. Caller requests counseling about whether they should file the claim
  33. Unknown FOL/COL
  34. Audible laugh or disdain at the ride share question