needs rentalwhile vehicleis stilldriveableProfanity“I don’tdotexting”nocasenumber“The otherperson is atfault”/“I don’tthink I’m atfault”ImmediateFOL info-dumpTransferfromSafeliteinterpreterargueswith callerConfusionabouttexting“it’s onthe policereport”Audible laughor disdain atthe ride sharequestionETPdeclinedCall fromAlacritySolutionsdisruptionbypet/childInterpreterCallReporting aclaim whileactivelydrivingPilgrimrearendstrucka deercaller asks forFNOL rep’sphonenumber/“Canyou call meback?”confusionaboutinvestigationlinkhit andrunUnknownFOL/COLmore than2 carsinvolvedcall goespastclockouttimedashcamfootageexistsMisdirected- Can’treachadjuster“I don’t wantto file a claimI just wantedto make youaware”CallerunredirectableAny variationof “why do Ihave to paymydeductible?”Failed DTDpitch/“I haveto ask my[familymember]OVC askingif they canfile over thephonecaller putsfnol repon holdCaller requestscounselingabout whetherthey should filethe claimClaimalreadyfiledneeds rentalwhile vehicleis stilldriveableProfanity“I don’tdotexting”nocasenumber“The otherperson is atfault”/“I don’tthink I’m atfault”ImmediateFOL info-dumpTransferfromSafeliteinterpreterargueswith callerConfusionabouttexting“it’s onthe policereport”Audible laughor disdain atthe ride sharequestionETPdeclinedCall fromAlacritySolutionsdisruptionbypet/childInterpreterCallReporting aclaim whileactivelydrivingPilgrimrearendstrucka deercaller asks forFNOL rep’sphonenumber/“Canyou call meback?”confusionaboutinvestigationlinkhit andrunUnknownFOL/COLmore than2 carsinvolvedcall goespastclockouttimedashcamfootageexistsMisdirected- Can’treachadjuster“I don’t wantto file a claimI just wantedto make youaware”CallerunredirectableAny variationof “why do Ihave to paymydeductible?”Failed DTDpitch/“I haveto ask my[familymember]OVC askingif they canfile over thephonecaller putsfnol repon holdCaller requestscounselingabout whetherthey should filethe claimClaimalreadyfiled

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. needs rental while vehicle is still driveable
  2. Profanity
  3. “I don’t do texting”
  4. no case number
  5. “The other person is at fault”/“I don’t think I’m at fault”
  6. Immediate FOL info-dump
  7. Transfer from Safelite
  8. interpreter argues with caller
  9. Confusion about texting
  10. “it’s on the police report”
  11. Audible laugh or disdain at the ride share question
  12. ETP declined
  13. Call from Alacrity Solutions
  14. disruption by pet/child
  15. Interpreter Call
  16. Reporting a claim while actively driving
  17. Pilgrim rear end
  18. struck a deer
  19. caller asks for FNOL rep’s phone number/“Can you call me back?”
  20. confusion about investigation link
  21. hit and run
  22. Unknown FOL/COL
  23. more than 2 cars involved
  24. call goes past clockout time
  25. dashcam footage exists
  26. Misdirected - Can’t reach adjuster
  27. “I don’t want to file a claim I just wanted to make you aware”
  28. Caller unredirectable
  29. Any variation of “why do I have to pay my deductible?”
  30. Failed DTD pitch/“I have to ask my [family member]
  31. OVC asking if they can file over the phone
  32. caller puts fnol rep on hold
  33. Caller requests counseling about whether they should file the claim
  34. Claim already filed