caller asks forFNOL rep’sphonenumber/“Canyou call meback?”Reporting aclaim whileactivelydrivingstrucka deerUnknownFOL/COLhit andrun“The otherperson is atfault”/“I don’tthink I’m atfault”Failed DTDpitch/“I haveto ask my[familymember]ETPdeclinedAny variationof “why do Ihave to paymydeductible?”call goespastclockouttimeClaimalreadyfilednocasenumbermore than2 carsinvolvedcaller putsfnol repon hold“it’s onthe policereport”“I don’tdotexting”needs rentalwhile vehicleis stilldriveableinterpreterargueswith callerdashcamfootageexistsCallerunredirectableCaller requestscounselingabout whetherthey should filethe claimAudible laughor disdain atthe ride sharequestion“I don’t wantto file a claimI just wantedto make youaware”TransferfromSafeliteMisdirected- Can’treachadjusterdisruptionbypet/childCall fromAlacritySolutionsProfanityInterpreterCallPilgrimrearendconfusionaboutinvestigationlinkConfusionabouttextingImmediateFOL info-dumpOVC askingif they canfile over thephonecaller asks forFNOL rep’sphonenumber/“Canyou call meback?”Reporting aclaim whileactivelydrivingstrucka deerUnknownFOL/COLhit andrun“The otherperson is atfault”/“I don’tthink I’m atfault”Failed DTDpitch/“I haveto ask my[familymember]ETPdeclinedAny variationof “why do Ihave to paymydeductible?”call goespastclockouttimeClaimalreadyfilednocasenumbermore than2 carsinvolvedcaller putsfnol repon hold“it’s onthe policereport”“I don’tdotexting”needs rentalwhile vehicleis stilldriveableinterpreterargueswith callerdashcamfootageexistsCallerunredirectableCaller requestscounselingabout whetherthey should filethe claimAudible laughor disdain atthe ride sharequestion“I don’t wantto file a claimI just wantedto make youaware”TransferfromSafeliteMisdirected- Can’treachadjusterdisruptionbypet/childCall fromAlacritySolutionsProfanityInterpreterCallPilgrimrearendconfusionaboutinvestigationlinkConfusionabouttextingImmediateFOL info-dumpOVC askingif they canfile over thephone

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. caller asks for FNOL rep’s phone number/“Can you call me back?”
  2. Reporting a claim while actively driving
  3. struck a deer
  4. Unknown FOL/COL
  5. hit and run
  6. “The other person is at fault”/“I don’t think I’m at fault”
  7. Failed DTD pitch/“I have to ask my [family member]
  8. ETP declined
  9. Any variation of “why do I have to pay my deductible?”
  10. call goes past clockout time
  11. Claim already filed
  12. no case number
  13. more than 2 cars involved
  14. caller puts fnol rep on hold
  15. “it’s on the police report”
  16. “I don’t do texting”
  17. needs rental while vehicle is still driveable
  18. interpreter argues with caller
  19. dashcam footage exists
  20. Caller unredirectable
  21. Caller requests counseling about whether they should file the claim
  22. Audible laugh or disdain at the ride share question
  23. “I don’t want to file a claim I just wanted to make you aware”
  24. Transfer from Safelite
  25. Misdirected - Can’t reach adjuster
  26. disruption by pet/child
  27. Call from Alacrity Solutions
  28. Profanity
  29. Interpreter Call
  30. Pilgrim rear end
  31. confusion about investigation link
  32. Confusion about texting
  33. Immediate FOL info-dump
  34. OVC asking if they can file over the phone