OVC askingif they canfile over thephonedashcamfootageexistsFailed DTDpitch/“I haveto ask my[familymember]TransferfromSafelitemore than2 carsinvolved“The otherperson is atfault”/“I don’tthink I’m atfault”hit andrunUnknownFOL/COLcaller putsfnol repon holdCall fromAlacritySolutionsInterpreterCallPilgrimrearendConfusionabouttextinginterpreterargueswith callercaller asks forFNOL rep’sphonenumber/“Canyou call meback?”disruptionbypet/child“I don’tdotexting”Callerunredirectablecall goespastclockouttimestrucka deerReporting aclaim whileactivelydrivingImmediateFOL info-dump“I don’t wantto file a claimI just wantedto make youaware”confusionaboutinvestigationlinkETPdeclinedProfanitynocasenumberAudible laughor disdain atthe ride sharequestionClaimalreadyfiledMisdirected- Can’treachadjusterAny variationof “why do Ihave to paymydeductible?”“it’s onthe policereport”needs rentalwhile vehicleis stilldriveableCaller requestscounselingabout whetherthey should filethe claimOVC askingif they canfile over thephonedashcamfootageexistsFailed DTDpitch/“I haveto ask my[familymember]TransferfromSafelitemore than2 carsinvolved“The otherperson is atfault”/“I don’tthink I’m atfault”hit andrunUnknownFOL/COLcaller putsfnol repon holdCall fromAlacritySolutionsInterpreterCallPilgrimrearendConfusionabouttextinginterpreterargueswith callercaller asks forFNOL rep’sphonenumber/“Canyou call meback?”disruptionbypet/child“I don’tdotexting”Callerunredirectablecall goespastclockouttimestrucka deerReporting aclaim whileactivelydrivingImmediateFOL info-dump“I don’t wantto file a claimI just wantedto make youaware”confusionaboutinvestigationlinkETPdeclinedProfanitynocasenumberAudible laughor disdain atthe ride sharequestionClaimalreadyfiledMisdirected- Can’treachadjusterAny variationof “why do Ihave to paymydeductible?”“it’s onthe policereport”needs rentalwhile vehicleis stilldriveableCaller requestscounselingabout whetherthey should filethe claim

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. OVC asking if they can file over the phone
  2. dashcam footage exists
  3. Failed DTD pitch/“I have to ask my [family member]
  4. Transfer from Safelite
  5. more than 2 cars involved
  6. “The other person is at fault”/“I don’t think I’m at fault”
  7. hit and run
  8. Unknown FOL/COL
  9. caller puts fnol rep on hold
  10. Call from Alacrity Solutions
  11. Interpreter Call
  12. Pilgrim rear end
  13. Confusion about texting
  14. interpreter argues with caller
  15. caller asks for FNOL rep’s phone number/“Can you call me back?”
  16. disruption by pet/child
  17. “I don’t do texting”
  18. Caller unredirectable
  19. call goes past clockout time
  20. struck a deer
  21. Reporting a claim while actively driving
  22. Immediate FOL info-dump
  23. “I don’t want to file a claim I just wanted to make you aware”
  24. confusion about investigation link
  25. ETP declined
  26. Profanity
  27. no case number
  28. Audible laugh or disdain at the ride share question
  29. Claim already filed
  30. Misdirected - Can’t reach adjuster
  31. Any variation of “why do I have to pay my deductible?”
  32. “it’s on the police report”
  33. needs rental while vehicle is still driveable
  34. Caller requests counseling about whether they should file the claim