“I don’t wantto file a claimI just wantedto make youaware”more than2 carsinvolvedConfusionabouttextingMisdirected- Can’treachadjuster“I don’tdotexting”interpreterargueswith callerconfusionaboutinvestigationlinkhit andrunETPdeclinedFailed DTDpitch/“I haveto ask my[familymember]OVC askingif they canfile over thephoneAudible laughor disdain atthe ride sharequestioncall goespastclockouttimedisruptionbypet/childCall fromAlacritySolutionsdashcamfootageexistsneeds rentalwhile vehicleis stilldriveableProfanityCallerunredirectableUnknownFOL/COLClaimalreadyfilednocasenumber“The otherperson is atfault”/“I don’tthink I’m atfault”Any variationof “why do Ihave to paymydeductible?”caller asks forFNOL rep’sphonenumber/“Canyou call meback?”ImmediateFOL info-dumpTransferfromSafelite“it’s onthe policereport”Reporting aclaim whileactivelydrivingPilgrimrearendstrucka deerCaller requestscounselingabout whetherthey should filethe claimInterpreterCallcaller putsfnol repon hold“I don’t wantto file a claimI just wantedto make youaware”more than2 carsinvolvedConfusionabouttextingMisdirected- Can’treachadjuster“I don’tdotexting”interpreterargueswith callerconfusionaboutinvestigationlinkhit andrunETPdeclinedFailed DTDpitch/“I haveto ask my[familymember]OVC askingif they canfile over thephoneAudible laughor disdain atthe ride sharequestioncall goespastclockouttimedisruptionbypet/childCall fromAlacritySolutionsdashcamfootageexistsneeds rentalwhile vehicleis stilldriveableProfanityCallerunredirectableUnknownFOL/COLClaimalreadyfilednocasenumber“The otherperson is atfault”/“I don’tthink I’m atfault”Any variationof “why do Ihave to paymydeductible?”caller asks forFNOL rep’sphonenumber/“Canyou call meback?”ImmediateFOL info-dumpTransferfromSafelite“it’s onthe policereport”Reporting aclaim whileactivelydrivingPilgrimrearendstrucka deerCaller requestscounselingabout whetherthey should filethe claimInterpreterCallcaller putsfnol repon hold

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I don’t want to file a claim I just wanted to make you aware”
  2. more than 2 cars involved
  3. Confusion about texting
  4. Misdirected - Can’t reach adjuster
  5. “I don’t do texting”
  6. interpreter argues with caller
  7. confusion about investigation link
  8. hit and run
  9. ETP declined
  10. Failed DTD pitch/“I have to ask my [family member]
  11. OVC asking if they can file over the phone
  12. Audible laugh or disdain at the ride share question
  13. call goes past clockout time
  14. disruption by pet/child
  15. Call from Alacrity Solutions
  16. dashcam footage exists
  17. needs rental while vehicle is still driveable
  18. Profanity
  19. Caller unredirectable
  20. Unknown FOL/COL
  21. Claim already filed
  22. no case number
  23. “The other person is at fault”/“I don’t think I’m at fault”
  24. Any variation of “why do I have to pay my deductible?”
  25. caller asks for FNOL rep’s phone number/“Can you call me back?”
  26. Immediate FOL info-dump
  27. Transfer from Safelite
  28. “it’s on the police report”
  29. Reporting a claim while actively driving
  30. Pilgrim rear end
  31. struck a deer
  32. Caller requests counseling about whether they should file the claim
  33. Interpreter Call
  34. caller puts fnol rep on hold