ConfusionabouttextingCaller requestscounselingabout whetherthey should filethe claimhit andrundashcamfootageexistscaller putsfnol repon holdstrucka deerdisruptionbypet/child“I don’tdotexting”Claimalreadyfilednocasenumbercall goespastclockouttime“I don’t wantto file a claimI just wantedto make youaware”interpreterargueswith callerETPdeclinedReporting aclaim whileactivelydrivingInterpreterCallAudible laughor disdain atthe ride sharequestionneeds rentalwhile vehicleis stilldriveablePilgrimrearendconfusionaboutinvestigationlinkProfanityTransferfromSafeliteCallerunredirectable“it’s onthe policereport”caller asks forFNOL rep’sphonenumber/“Canyou call meback?”ImmediateFOL info-dumpFailed DTDpitch/“I haveto ask my[familymember]Any variationof “why do Ihave to paymydeductible?”OVC askingif they canfile over thephoneMisdirected- Can’treachadjusterCall fromAlacritySolutionsUnknownFOL/COLmore than2 carsinvolved“The otherperson is atfault”/“I don’tthink I’m atfault”ConfusionabouttextingCaller requestscounselingabout whetherthey should filethe claimhit andrundashcamfootageexistscaller putsfnol repon holdstrucka deerdisruptionbypet/child“I don’tdotexting”Claimalreadyfilednocasenumbercall goespastclockouttime“I don’t wantto file a claimI just wantedto make youaware”interpreterargueswith callerETPdeclinedReporting aclaim whileactivelydrivingInterpreterCallAudible laughor disdain atthe ride sharequestionneeds rentalwhile vehicleis stilldriveablePilgrimrearendconfusionaboutinvestigationlinkProfanityTransferfromSafeliteCallerunredirectable“it’s onthe policereport”caller asks forFNOL rep’sphonenumber/“Canyou call meback?”ImmediateFOL info-dumpFailed DTDpitch/“I haveto ask my[familymember]Any variationof “why do Ihave to paymydeductible?”OVC askingif they canfile over thephoneMisdirected- Can’treachadjusterCall fromAlacritySolutionsUnknownFOL/COLmore than2 carsinvolved“The otherperson is atfault”/“I don’tthink I’m atfault”

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confusion about texting
  2. Caller requests counseling about whether they should file the claim
  3. hit and run
  4. dashcam footage exists
  5. caller puts fnol rep on hold
  6. struck a deer
  7. disruption by pet/child
  8. “I don’t do texting”
  9. Claim already filed
  10. no case number
  11. call goes past clockout time
  12. “I don’t want to file a claim I just wanted to make you aware”
  13. interpreter argues with caller
  14. ETP declined
  15. Reporting a claim while actively driving
  16. Interpreter Call
  17. Audible laugh or disdain at the ride share question
  18. needs rental while vehicle is still driveable
  19. Pilgrim rear end
  20. confusion about investigation link
  21. Profanity
  22. Transfer from Safelite
  23. Caller unredirectable
  24. “it’s on the police report”
  25. caller asks for FNOL rep’s phone number/“Can you call me back?”
  26. Immediate FOL info-dump
  27. Failed DTD pitch/“I have to ask my [family member]
  28. Any variation of “why do I have to pay my deductible?”
  29. OVC asking if they can file over the phone
  30. Misdirected - Can’t reach adjuster
  31. Call from Alacrity Solutions
  32. Unknown FOL/COL
  33. more than 2 cars involved
  34. “The other person is at fault”/“I don’t think I’m at fault”