confusionaboutinvestigationlinknocasenumberAudible laughor disdain atthe ride sharequestioninterpreterargueswith callerPilgrimrearendReporting aclaim whileactivelydrivingAny variationof “why do Ihave to paymydeductible?”OVC askingif they canfile over thephonestrucka deerImmediateFOL info-dumphit andrunClaimalreadyfiledFailed DTDpitch/“I haveto ask my[familymember]needs rentalwhile vehicleis stilldriveableCaller requestscounselingabout whetherthey should filethe claimProfanity“it’s onthe policereport”ETPdeclinedcaller putsfnol repon holdInterpreterCallcall goespastclockouttimeUnknownFOL/COL“The otherperson is atfault”/“I don’tthink I’m atfault”caller asks forFNOL rep’sphonenumber/“Canyou call meback?”more than2 carsinvolveddashcamfootageexistsCallerunredirectableConfusionabouttexting“I don’tdotexting”Misdirected- Can’treachadjusterCall fromAlacritySolutionsdisruptionbypet/child“I don’t wantto file a claimI just wantedto make youaware”TransferfromSafeliteconfusionaboutinvestigationlinknocasenumberAudible laughor disdain atthe ride sharequestioninterpreterargueswith callerPilgrimrearendReporting aclaim whileactivelydrivingAny variationof “why do Ihave to paymydeductible?”OVC askingif they canfile over thephonestrucka deerImmediateFOL info-dumphit andrunClaimalreadyfiledFailed DTDpitch/“I haveto ask my[familymember]needs rentalwhile vehicleis stilldriveableCaller requestscounselingabout whetherthey should filethe claimProfanity“it’s onthe policereport”ETPdeclinedcaller putsfnol repon holdInterpreterCallcall goespastclockouttimeUnknownFOL/COL“The otherperson is atfault”/“I don’tthink I’m atfault”caller asks forFNOL rep’sphonenumber/“Canyou call meback?”more than2 carsinvolveddashcamfootageexistsCallerunredirectableConfusionabouttexting“I don’tdotexting”Misdirected- Can’treachadjusterCall fromAlacritySolutionsdisruptionbypet/child“I don’t wantto file a claimI just wantedto make youaware”TransferfromSafelite

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. confusion about investigation link
  2. no case number
  3. Audible laugh or disdain at the ride share question
  4. interpreter argues with caller
  5. Pilgrim rear end
  6. Reporting a claim while actively driving
  7. Any variation of “why do I have to pay my deductible?”
  8. OVC asking if they can file over the phone
  9. struck a deer
  10. Immediate FOL info-dump
  11. hit and run
  12. Claim already filed
  13. Failed DTD pitch/“I have to ask my [family member]
  14. needs rental while vehicle is still driveable
  15. Caller requests counseling about whether they should file the claim
  16. Profanity
  17. “it’s on the police report”
  18. ETP declined
  19. caller puts fnol rep on hold
  20. Interpreter Call
  21. call goes past clockout time
  22. Unknown FOL/COL
  23. “The other person is at fault”/“I don’t think I’m at fault”
  24. caller asks for FNOL rep’s phone number/“Can you call me back?”
  25. more than 2 cars involved
  26. dashcam footage exists
  27. Caller unredirectable
  28. Confusion about texting
  29. “I don’t do texting”
  30. Misdirected - Can’t reach adjuster
  31. Call from Alacrity Solutions
  32. disruption by pet/child
  33. “I don’t want to file a claim I just wanted to make you aware”
  34. Transfer from Safelite