ImmediateFOL info-dumpconfusionaboutinvestigationlinkcall goespastclockouttimeCallerunredirectabledashcamfootageexistscaller putsfnol repon holdReporting aclaim whileactivelydrivingFailed DTDpitch/“I haveto ask my[familymember]interpreterargueswith callerOVC askingif they canfile over thephoneTransferfromSafelitenocasenumber“I don’t wantto file a claimI just wantedto make youaware”Claimalreadyfiledneeds rentalwhile vehicleis stilldriveableCall fromAlacritySolutionscaller asks forFNOL rep’sphonenumber/“Canyou call meback?”strucka deer“it’s onthe policereport”InterpreterCallUnknownFOL/COLMisdirected- Can’treachadjusterAny variationof “why do Ihave to paymydeductible?”ProfanityPilgrimrearendhit andrunAudible laughor disdain atthe ride sharequestion“The otherperson is atfault”/“I don’tthink I’m atfault”ETPdeclinedCaller requestscounselingabout whetherthey should filethe claimdisruptionbypet/childmore than2 carsinvolvedConfusionabouttexting“I don’tdotexting”ImmediateFOL info-dumpconfusionaboutinvestigationlinkcall goespastclockouttimeCallerunredirectabledashcamfootageexistscaller putsfnol repon holdReporting aclaim whileactivelydrivingFailed DTDpitch/“I haveto ask my[familymember]interpreterargueswith callerOVC askingif they canfile over thephoneTransferfromSafelitenocasenumber“I don’t wantto file a claimI just wantedto make youaware”Claimalreadyfiledneeds rentalwhile vehicleis stilldriveableCall fromAlacritySolutionscaller asks forFNOL rep’sphonenumber/“Canyou call meback?”strucka deer“it’s onthe policereport”InterpreterCallUnknownFOL/COLMisdirected- Can’treachadjusterAny variationof “why do Ihave to paymydeductible?”ProfanityPilgrimrearendhit andrunAudible laughor disdain atthe ride sharequestion“The otherperson is atfault”/“I don’tthink I’m atfault”ETPdeclinedCaller requestscounselingabout whetherthey should filethe claimdisruptionbypet/childmore than2 carsinvolvedConfusionabouttexting“I don’tdotexting”

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Immediate FOL info-dump
  2. confusion about investigation link
  3. call goes past clockout time
  4. Caller unredirectable
  5. dashcam footage exists
  6. caller puts fnol rep on hold
  7. Reporting a claim while actively driving
  8. Failed DTD pitch/“I have to ask my [family member]
  9. interpreter argues with caller
  10. OVC asking if they can file over the phone
  11. Transfer from Safelite
  12. no case number
  13. “I don’t want to file a claim I just wanted to make you aware”
  14. Claim already filed
  15. needs rental while vehicle is still driveable
  16. Call from Alacrity Solutions
  17. caller asks for FNOL rep’s phone number/“Can you call me back?”
  18. struck a deer
  19. “it’s on the police report”
  20. Interpreter Call
  21. Unknown FOL/COL
  22. Misdirected - Can’t reach adjuster
  23. Any variation of “why do I have to pay my deductible?”
  24. Profanity
  25. Pilgrim rear end
  26. hit and run
  27. Audible laugh or disdain at the ride share question
  28. “The other person is at fault”/“I don’t think I’m at fault”
  29. ETP declined
  30. Caller requests counseling about whether they should file the claim
  31. disruption by pet/child
  32. more than 2 cars involved
  33. Confusion about texting
  34. “I don’t do texting”