CredentialnotreceivedUsedbranchmapsUsedInciteAsked teammember/tier 2 aquestionReset amybmvaccountExplainedhow toupdateaddress onDLNCheckedstatus ofregistrationin mailCustomeraskedbranchhoursSentanECBCheckeda CDLmedicalUsedPropioCheckedpoints onlicense forcustomerDid areg/titlequote forcustomerSent infotocustomervia emailAnsweredquestionsaboutSR22Checkedtitle statusforlienholderExplainedwhatdocumentsare neededfor real IDCustomeraskedquestionsabout driversafety programScheduleda driveexamExplainedcourtorderprocessReceiveda callaboutcollectionsCheckedlicensestatusLeftcomment incustomer'sprofileUsedDocuWareCredentialnotreceivedUsedbranchmapsUsedInciteAsked teammember/tier 2 aquestionReset amybmvaccountExplainedhow toupdateaddress onDLNCheckedstatus ofregistrationin mailCustomeraskedbranchhoursSentanECBCheckeda CDLmedicalUsedPropioCheckedpoints onlicense forcustomerDid areg/titlequote forcustomerSent infotocustomervia emailAnsweredquestionsaboutSR22Checkedtitle statusforlienholderExplainedwhatdocumentsare neededfor real IDCustomeraskedquestionsabout driversafety programScheduleda driveexamExplainedcourtorderprocessReceiveda callaboutcollectionsCheckedlicensestatusLeftcomment incustomer'sprofileUsedDocuWare

Customer Service Week 2025 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Credential not received
  2. Used branch maps
  3. Used Incite
  4. Asked team member/ tier 2 a question
  5. Reset a mybmv account
  6. Explained how to update address on DLN
  7. Checked status of registration in mail
  8. Customer asked branch hours
  9. Sent an ECB
  10. Checked a CDL medical
  11. Used Propio
  12. Checked points on license for customer
  13. Did a reg/title quote for customer
  14. Sent info to customer via email
  15. Answered questions about SR22
  16. Checked title status for lienholder
  17. Explained what documents are needed for real ID
  18. Customer asked questions about driver safety program
  19. Scheduled a drive exam
  20. Explained court order process
  21. Received a call about collections
  22. Checked license status
  23. Left comment in customer's profile
  24. Used DocuWare