UsedDocuWareUsedbranchmapsReceiveda callaboutcollectionsCredentialnotreceivedLeftcomment incustomer'sprofileSent infotocustomervia emailAsked teammember/tier 2 aquestionCheckeda CDLmedicalCheckedtitle statusforlienholderCustomeraskedbranchhoursUsedPropioCheckedlicensestatusCheckedstatus ofregistrationin mailExplainedhow toupdateaddress onDLNCustomeraskedquestionsabout driversafety programReset amybmvaccountExplainedcourtorderprocessAnsweredquestionsaboutSR22Explainedwhatdocumentsare neededfor real IDCheckedpoints onlicense forcustomerDid areg/titlequote forcustomerUsedInciteSentanECBScheduleda driveexamUsedDocuWareUsedbranchmapsReceiveda callaboutcollectionsCredentialnotreceivedLeftcomment incustomer'sprofileSent infotocustomervia emailAsked teammember/tier 2 aquestionCheckeda CDLmedicalCheckedtitle statusforlienholderCustomeraskedbranchhoursUsedPropioCheckedlicensestatusCheckedstatus ofregistrationin mailExplainedhow toupdateaddress onDLNCustomeraskedquestionsabout driversafety programReset amybmvaccountExplainedcourtorderprocessAnsweredquestionsaboutSR22Explainedwhatdocumentsare neededfor real IDCheckedpoints onlicense forcustomerDid areg/titlequote forcustomerUsedInciteSentanECBScheduleda driveexam

Customer Service Week 2025 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used DocuWare
  2. Used branch maps
  3. Received a call about collections
  4. Credential not received
  5. Left comment in customer's profile
  6. Sent info to customer via email
  7. Asked team member/ tier 2 a question
  8. Checked a CDL medical
  9. Checked title status for lienholder
  10. Customer asked branch hours
  11. Used Propio
  12. Checked license status
  13. Checked status of registration in mail
  14. Explained how to update address on DLN
  15. Customer asked questions about driver safety program
  16. Reset a mybmv account
  17. Explained court order process
  18. Answered questions about SR22
  19. Explained what documents are needed for real ID
  20. Checked points on license for customer
  21. Did a reg/title quote for customer
  22. Used Incite
  23. Sent an ECB
  24. Scheduled a drive exam