Explainedhow toupdateaddress onDLNCheckeda CDLmedicalUsedInciteExplainedwhatdocumentsare neededfor real IDAsked teammember/tier 2 aquestionLeftcomment incustomer'sprofileCheckedtitle statusforlienholderCheckedlicensestatusReceiveda callaboutcollectionsUsedDocuWareCheckedstatus ofregistrationin mailCustomeraskedbranchhoursDid areg/titlequote forcustomerExplainedcourtorderprocessReset amybmvaccountCheckedpoints onlicense forcustomerCredentialnotreceivedSent infotocustomervia emailUsedPropioSentanECBScheduleda driveexamCustomeraskedquestionsabout driversafety programAnsweredquestionsaboutSR22UsedbranchmapsExplainedhow toupdateaddress onDLNCheckeda CDLmedicalUsedInciteExplainedwhatdocumentsare neededfor real IDAsked teammember/tier 2 aquestionLeftcomment incustomer'sprofileCheckedtitle statusforlienholderCheckedlicensestatusReceiveda callaboutcollectionsUsedDocuWareCheckedstatus ofregistrationin mailCustomeraskedbranchhoursDid areg/titlequote forcustomerExplainedcourtorderprocessReset amybmvaccountCheckedpoints onlicense forcustomerCredentialnotreceivedSent infotocustomervia emailUsedPropioSentanECBScheduleda driveexamCustomeraskedquestionsabout driversafety programAnsweredquestionsaboutSR22Usedbranchmaps

Customer Service Week 2025 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained how to update address on DLN
  2. Checked a CDL medical
  3. Used Incite
  4. Explained what documents are needed for real ID
  5. Asked team member/ tier 2 a question
  6. Left comment in customer's profile
  7. Checked title status for lienholder
  8. Checked license status
  9. Received a call about collections
  10. Used DocuWare
  11. Checked status of registration in mail
  12. Customer asked branch hours
  13. Did a reg/title quote for customer
  14. Explained court order process
  15. Reset a mybmv account
  16. Checked points on license for customer
  17. Credential not received
  18. Sent info to customer via email
  19. Used Propio
  20. Sent an ECB
  21. Scheduled a drive exam
  22. Customer asked questions about driver safety program
  23. Answered questions about SR22
  24. Used branch maps