Transfer amerchant toCustomerCareTook a callwithmerchantlocation inArizonaReceived aperfect CSATscore of 5 for2 weeksstraightReceived5 calls inone hourValidated anaccount thatexpiredexactly 2weeks agoValidatedan SAQCValidateda BofAterminaluserMerchantstated thatthey do nothave alaptopValidateda SAQD-HybridValidatedan SAQCV-T Completedcompliancewith amerchantlocated in UtahReceived acall withinthe last 1min of yourshiftValidatedan SAQ Ausing Payby Link Scheduleda ASVscan on adomainCompletedcompliancewith a merchantMSP BoardDate 5+ YearsagoReceived acall withinthe first 1minute ofyour shift Merchantemphasizedgreatappreciationat end of callAssisted inscheduling aASV Scanon an IPAddressReprofiledanaccountValidatedonly SAQB-IP forone full dayRevalidatedan accountexpiring in1monthexactScored a100% on 2 aQualityScoresconsecutivelyScheduleda callbackAssisted in acall using thetranslatorserviceTransfer amerchant toCustomerCareTook a callwithmerchantlocation inArizonaReceived aperfect CSATscore of 5 for2 weeksstraightReceived5 calls inone hourValidated anaccount thatexpiredexactly 2weeks agoValidatedan SAQCValidateda BofAterminaluserMerchantstated thatthey do nothave alaptopValidateda SAQD-HybridValidatedan SAQCV-T Completedcompliancewith amerchantlocated in UtahReceived acall withinthe last 1min of yourshiftValidatedan SAQ Ausing Payby Link Scheduleda ASVscan on adomainCompletedcompliancewith a merchantMSP BoardDate 5+ YearsagoReceived acall withinthe first 1minute ofyour shift Merchantemphasizedgreatappreciationat end of callAssisted inscheduling aASV Scanon an IPAddressReprofiledanaccountValidatedonly SAQB-IP forone full dayRevalidatedan accountexpiring in1monthexactScored a100% on 2 aQualityScoresconsecutivelyScheduleda callbackAssisted in acall using thetranslatorservice

ZeroRisk PCI - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer a merchant to Customer Care
  2. Took a call with merchant location in Arizona
  3. Received a perfect CSAT score of 5 for 2 weeks straight
  4. Received 5 calls in one hour
  5. Validated an account that expired exactly 2 weeks ago
  6. Validated an SAQ C
  7. Validated a BofA terminal user
  8. Merchant stated that they do not have a laptop
  9. Validated a SAQ D-Hybrid
  10. Validated an SAQ CV-T
  11. Completed compliance with a merchant located in Utah
  12. Received a call within the last 1 min of your shift
  13. Validated an SAQ A using Pay by Link
  14. Scheduled a ASV scan on a domain
  15. Completed compliance with a merchant MSP Board Date 5+ Years ago
  16. Received a call within the first 1 minute of your shift
  17. Merchant emphasized great appreciation at end of call
  18. Assisted in scheduling a ASV Scan on an IP Address
  19. Reprofiled an account
  20. Validated only SAQ B-IP for one full day
  21. Revalidated an account expiring in 1month exact
  22. Scored a 100% on 2 a Quality Scores consecutively
  23. Scheduled a callback
  24. Assisted in a call using the translator service