Received acall withinthe first 1minute ofyour shift Assisted in acall using thetranslatorserviceScored a100% on 2 aQualityScoresconsecutivelyValidatedonly SAQB-IP forone full dayScheduleda callbackReceived5 calls inone hourMerchantstated thatthey do nothave alaptopTook a callwithmerchantlocation inArizonaValidated anaccount thatexpiredexactly 2weeks agoReceived acall withinthe last 1min of yourshiftValidateda BofAterminaluserReprofiledanaccountCompletedcompliancewith amerchantlocated in UtahCompletedcompliancewith a merchantMSP BoardDate 5+ YearsagoScheduleda ASVscan on adomainTransfer amerchant toCustomerCareMerchantemphasizedgreatappreciationat end of callValidatedan SAQ Ausing Payby Link Received aperfect CSATscore of 5 for2 weeksstraightRevalidatedan accountexpiring in1monthexactValidateda SAQD-HybridValidatedan SAQCV-T Validatedan SAQCAssisted inscheduling aASV Scanon an IPAddressReceived acall withinthe first 1minute ofyour shift Assisted in acall using thetranslatorserviceScored a100% on 2 aQualityScoresconsecutivelyValidatedonly SAQB-IP forone full dayScheduleda callbackReceived5 calls inone hourMerchantstated thatthey do nothave alaptopTook a callwithmerchantlocation inArizonaValidated anaccount thatexpiredexactly 2weeks agoReceived acall withinthe last 1min of yourshiftValidateda BofAterminaluserReprofiledanaccountCompletedcompliancewith amerchantlocated in UtahCompletedcompliancewith a merchantMSP BoardDate 5+ YearsagoScheduleda ASVscan on adomainTransfer amerchant toCustomerCareMerchantemphasizedgreatappreciationat end of callValidatedan SAQ Ausing Payby Link Received aperfect CSATscore of 5 for2 weeksstraightRevalidatedan accountexpiring in1monthexactValidateda SAQD-HybridValidatedan SAQCV-T Validatedan SAQCAssisted inscheduling aASV Scanon an IPAddress

ZeroRisk PCI - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a call within the first 1 minute of your shift
  2. Assisted in a call using the translator service
  3. Scored a 100% on 2 a Quality Scores consecutively
  4. Validated only SAQ B-IP for one full day
  5. Scheduled a callback
  6. Received 5 calls in one hour
  7. Merchant stated that they do not have a laptop
  8. Took a call with merchant location in Arizona
  9. Validated an account that expired exactly 2 weeks ago
  10. Received a call within the last 1 min of your shift
  11. Validated a BofA terminal user
  12. Reprofiled an account
  13. Completed compliance with a merchant located in Utah
  14. Completed compliance with a merchant MSP Board Date 5+ Years ago
  15. Scheduled a ASV scan on a domain
  16. Transfer a merchant to Customer Care
  17. Merchant emphasized great appreciation at end of call
  18. Validated an SAQ A using Pay by Link
  19. Received a perfect CSAT score of 5 for 2 weeks straight
  20. Revalidated an account expiring in 1month exact
  21. Validated a SAQ D-Hybrid
  22. Validated an SAQ CV-T
  23. Validated an SAQ C
  24. Assisted in scheduling a ASV Scan on an IP Address