Merchantemphasizedgreatappreciationat end of callCompletedcompliancewith a merchantMSP BoardDate 5+ YearsagoTook a callwithmerchantlocation inArizonaScheduleda callbackReceived acall withinthe first 1minute ofyour shift Revalidatedan accountexpiring in1monthexactScheduleda ASVscan on adomainReceived5 calls inone hourAssisted inscheduling aASV Scanon an IPAddressValidated anaccount thatexpiredexactly 2weeks agoValidatedan SAQCV-T Received acall withinthe last 1min of yourshiftTransfer amerchant toCustomerCareValidatedan SAQCMerchantstated thatthey do nothave alaptopCompletedcompliancewith amerchantlocated in UtahValidatedonly SAQB-IP forone full dayAssisted in acall using thetranslatorserviceValidatedan SAQ Ausing Payby Link Validateda BofAterminaluserScored a100% on 2 aQualityScoresconsecutivelyValidateda SAQD-HybridReceived aperfect CSATscore of 5 for2 weeksstraightReprofiledanaccountMerchantemphasizedgreatappreciationat end of callCompletedcompliancewith a merchantMSP BoardDate 5+ YearsagoTook a callwithmerchantlocation inArizonaScheduleda callbackReceived acall withinthe first 1minute ofyour shift Revalidatedan accountexpiring in1monthexactScheduleda ASVscan on adomainReceived5 calls inone hourAssisted inscheduling aASV Scanon an IPAddressValidated anaccount thatexpiredexactly 2weeks agoValidatedan SAQCV-T Received acall withinthe last 1min of yourshiftTransfer amerchant toCustomerCareValidatedan SAQCMerchantstated thatthey do nothave alaptopCompletedcompliancewith amerchantlocated in UtahValidatedonly SAQB-IP forone full dayAssisted in acall using thetranslatorserviceValidatedan SAQ Ausing Payby Link Validateda BofAterminaluserScored a100% on 2 aQualityScoresconsecutivelyValidateda SAQD-HybridReceived aperfect CSATscore of 5 for2 weeksstraightReprofiledanaccount

ZeroRisk PCI - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Merchant emphasized great appreciation at end of call
  2. Completed compliance with a merchant MSP Board Date 5+ Years ago
  3. Took a call with merchant location in Arizona
  4. Scheduled a callback
  5. Received a call within the first 1 minute of your shift
  6. Revalidated an account expiring in 1month exact
  7. Scheduled a ASV scan on a domain
  8. Received 5 calls in one hour
  9. Assisted in scheduling a ASV Scan on an IP Address
  10. Validated an account that expired exactly 2 weeks ago
  11. Validated an SAQ CV-T
  12. Received a call within the last 1 min of your shift
  13. Transfer a merchant to Customer Care
  14. Validated an SAQ C
  15. Merchant stated that they do not have a laptop
  16. Completed compliance with a merchant located in Utah
  17. Validated only SAQ B-IP for one full day
  18. Assisted in a call using the translator service
  19. Validated an SAQ A using Pay by Link
  20. Validated a BofA terminal user
  21. Scored a 100% on 2 a Quality Scores consecutively
  22. Validated a SAQ D-Hybrid
  23. Received a perfect CSAT score of 5 for 2 weeks straight
  24. Reprofiled an account