Merchantstated thatthey do nothave alaptopMerchantemphasizedgreatappreciationat end of callAssisted in acall using thetranslatorserviceScheduleda callbackScored a100% on 2 aQualityScoresconsecutivelyRevalidatedan accountexpiring in1monthexactScheduleda ASVscan on adomainValidatedan SAQCReprofiledanaccountReceived acall withinthe first 1minute ofyour shift Completedcompliancewith amerchantlocated in UtahValidateda BofAterminaluserReceived acall withinthe last 1min of yourshiftReceived5 calls inone hourValidatedan SAQCV-T Completedcompliancewith a merchantMSP BoardDate 5+ YearsagoAssisted inscheduling aASV Scanon an IPAddressReceived aperfect CSATscore of 5 for2 weeksstraightTook a callwithmerchantlocation inArizonaValidatedonly SAQB-IP forone full dayValidateda SAQD-HybridValidatedan SAQ Ausing Payby Link Validated anaccount thatexpiredexactly 2weeks agoTransfer amerchant toCustomerCareMerchantstated thatthey do nothave alaptopMerchantemphasizedgreatappreciationat end of callAssisted in acall using thetranslatorserviceScheduleda callbackScored a100% on 2 aQualityScoresconsecutivelyRevalidatedan accountexpiring in1monthexactScheduleda ASVscan on adomainValidatedan SAQCReprofiledanaccountReceived acall withinthe first 1minute ofyour shift Completedcompliancewith amerchantlocated in UtahValidateda BofAterminaluserReceived acall withinthe last 1min of yourshiftReceived5 calls inone hourValidatedan SAQCV-T Completedcompliancewith a merchantMSP BoardDate 5+ YearsagoAssisted inscheduling aASV Scanon an IPAddressReceived aperfect CSATscore of 5 for2 weeksstraightTook a callwithmerchantlocation inArizonaValidatedonly SAQB-IP forone full dayValidateda SAQD-HybridValidatedan SAQ Ausing Payby Link Validated anaccount thatexpiredexactly 2weeks agoTransfer amerchant toCustomerCare

ZeroRisk PCI - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Merchant stated that they do not have a laptop
  2. Merchant emphasized great appreciation at end of call
  3. Assisted in a call using the translator service
  4. Scheduled a callback
  5. Scored a 100% on 2 a Quality Scores consecutively
  6. Revalidated an account expiring in 1month exact
  7. Scheduled a ASV scan on a domain
  8. Validated an SAQ C
  9. Reprofiled an account
  10. Received a call within the first 1 minute of your shift
  11. Completed compliance with a merchant located in Utah
  12. Validated a BofA terminal user
  13. Received a call within the last 1 min of your shift
  14. Received 5 calls in one hour
  15. Validated an SAQ CV-T
  16. Completed compliance with a merchant MSP Board Date 5+ Years ago
  17. Assisted in scheduling a ASV Scan on an IP Address
  18. Received a perfect CSAT score of 5 for 2 weeks straight
  19. Took a call with merchant location in Arizona
  20. Validated only SAQ B-IP for one full day
  21. Validated a SAQ D-Hybrid
  22. Validated an SAQ A using Pay by Link
  23. Validated an account that expired exactly 2 weeks ago
  24. Transfer a merchant to Customer Care