Received aperfect CSATscore of 5 for2 weeksstraightAssisted in acall using thetranslatorserviceValidateda SAQD-HybridValidateda BofAterminaluserReceived acall withinthe first 1minute ofyour shift Validatedonly SAQB-IP forone full dayAssisted inscheduling aASV Scanon an IPAddressRevalidatedan accountexpiring in1monthexactReceived acall withinthe last 1min of yourshiftValidated anaccount thatexpiredexactly 2weeks agoTook a callwithmerchantlocation inArizonaValidatedan SAQCV-T Validatedan SAQCMerchantstated thatthey do nothave alaptopCompletedcompliancewith a merchantMSP BoardDate 5+ YearsagoMerchantemphasizedgreatappreciationat end of callReceived5 calls inone hourScheduleda callbackValidatedan SAQ Ausing Payby Link Scheduleda ASVscan on adomainTransfer amerchant toCustomerCareScored a100% on 2QualityScoresconsecutivelyCompletedcompliancewith amerchantlocated in UtahReprofiledanaccountReceived aperfect CSATscore of 5 for2 weeksstraightAssisted in acall using thetranslatorserviceValidateda SAQD-HybridValidateda BofAterminaluserReceived acall withinthe first 1minute ofyour shift Validatedonly SAQB-IP forone full dayAssisted inscheduling aASV Scanon an IPAddressRevalidatedan accountexpiring in1monthexactReceived acall withinthe last 1min of yourshiftValidated anaccount thatexpiredexactly 2weeks agoTook a callwithmerchantlocation inArizonaValidatedan SAQCV-T Validatedan SAQCMerchantstated thatthey do nothave alaptopCompletedcompliancewith a merchantMSP BoardDate 5+ YearsagoMerchantemphasizedgreatappreciationat end of callReceived5 calls inone hourScheduleda callbackValidatedan SAQ Ausing Payby Link Scheduleda ASVscan on adomainTransfer amerchant toCustomerCareScored a100% on 2QualityScoresconsecutivelyCompletedcompliancewith amerchantlocated in UtahReprofiledanaccount

ZeroRisk PCI - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a perfect CSAT score of 5 for 2 weeks straight
  2. Assisted in a call using the translator service
  3. Validated a SAQ D-Hybrid
  4. Validated a BofA terminal user
  5. Received a call within the first 1 minute of your shift
  6. Validated only SAQ B-IP for one full day
  7. Assisted in scheduling a ASV Scan on an IP Address
  8. Revalidated an account expiring in 1month exact
  9. Received a call within the last 1 min of your shift
  10. Validated an account that expired exactly 2 weeks ago
  11. Took a call with merchant location in Arizona
  12. Validated an SAQ CV-T
  13. Validated an SAQ C
  14. Merchant stated that they do not have a laptop
  15. Completed compliance with a merchant MSP Board Date 5+ Years ago
  16. Merchant emphasized great appreciation at end of call
  17. Received 5 calls in one hour
  18. Scheduled a callback
  19. Validated an SAQ A using Pay by Link
  20. Scheduled a ASV scan on a domain
  21. Transfer a merchant to Customer Care
  22. Scored a 100% on 2 Quality Scores consecutively
  23. Completed compliance with a merchant located in Utah
  24. Reprofiled an account