Anticipate needs Empathetic response Active Listening Trust- building Empathy Customer- centric Teamwork Personalization Solution- focused Thank you Note Efficiency Professional tone Time management Assessment Positive language Delight the customer Conflict resolution Supportive Positive Attitude First Impression Learning journey Service recovery Customer- first mindset Clear expectations Consistency Product knowledge De- escalation Active engagement Customer loyalty Problem- solving Clarity Apology Listening ear Responsiveness Service excellence Tone of voice Follow- up Professionalism Resolution Helpfulness Courtesy Feedback loop Customer satisfaction Clear communication Service standards Going the extra mile Rapport Friendly greeting Patience Ownership Anticipate needs Empathetic response Active Listening Trust- building Empathy Customer- centric Teamwork Personalization Solution- focused Thank you Note Efficiency Professional tone Time management Assessment Positive language Delight the customer Conflict resolution Supportive Positive Attitude First Impression Learning journey Service recovery Customer- first mindset Clear expectations Consistency Product knowledge De- escalation Active engagement Customer loyalty Problem- solving Clarity Apology Listening ear Responsiveness Service excellence Tone of voice Follow- up Professionalism Resolution Helpfulness Courtesy Feedback loop Customer satisfaction Clear communication Service standards Going the extra mile Rapport Friendly greeting Patience Ownership
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Anticipate needs
Empathetic response
Active Listening
Trust-building
Empathy
Customer-centric
Teamwork
Personalization
Solution-focused
Thank you Note
Efficiency
Professional tone
Time management
Assessment
Positive language
Delight the customer
Conflict resolution
Supportive
Positive Attitude
First Impression
Learning journey
Service recovery
Customer-first mindset
Clear expectations
Consistency
Product knowledge
De-escalation
Active engagement
Customer loyalty
Problem-solving
Clarity
Apology
Listening ear
Responsiveness
Service excellence
Tone of voice
Follow-up
Professionalism
Resolution
Helpfulness
Courtesy
Feedback loop
Customer satisfaction
Clear communication
Service standards
Going the extra mile
Rapport
Friendly greeting
Patience
Ownership