Assessment First Impression Positive Attitude Customer satisfaction Feedback loop Solution- focused Service recovery Empathy Listening ear Customer- centric Trust- building Tone of voice Rapport Helpfulness Follow- up Learning journey Service standards Resolution Clear communication Service excellence Professional tone Personalization Apology Clear expectations Customer loyalty Consistency Going the extra mile Friendly greeting Courtesy Responsiveness Delight the customer Supportive Conflict resolution Active engagement Ownership Patience Problem- solving Product knowledge De- escalation Active Listening Empathetic response Thank you Note Anticipate needs Positive language Efficiency Teamwork Time management Customer- first mindset Professionalism Clarity Assessment First Impression Positive Attitude Customer satisfaction Feedback loop Solution- focused Service recovery Empathy Listening ear Customer- centric Trust- building Tone of voice Rapport Helpfulness Follow- up Learning journey Service standards Resolution Clear communication Service excellence Professional tone Personalization Apology Clear expectations Customer loyalty Consistency Going the extra mile Friendly greeting Courtesy Responsiveness Delight the customer Supportive Conflict resolution Active engagement Ownership Patience Problem- solving Product knowledge De- escalation Active Listening Empathetic response Thank you Note Anticipate needs Positive language Efficiency Teamwork Time management Customer- first mindset Professionalism Clarity
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Assessment
First Impression
Positive Attitude
Customer satisfaction
Feedback loop
Solution-focused
Service recovery
Empathy
Listening ear
Customer-centric
Trust-building
Tone of voice
Rapport
Helpfulness
Follow-up
Learning journey
Service standards
Resolution
Clear communication
Service excellence
Professional tone
Personalization
Apology
Clear expectations
Customer loyalty
Consistency
Going the extra mile
Friendly greeting
Courtesy
Responsiveness
Delight the customer
Supportive
Conflict resolution
Active engagement
Ownership
Patience
Problem-solving
Product knowledge
De-escalation
Active Listening
Empathetic response
Thank you Note
Anticipate needs
Positive language
Efficiency
Teamwork
Time management
Customer-first mindset
Professionalism
Clarity