Assessment Clarity Delight the customer Follow- up Rapport Teamwork Product knowledge Active Listening Go the extra mile Problem- solving Positive language Customer- centric Anticipate needs Consistency Customer- first mindset Service recovery Thank you Note Apology Resolution Professional tone Customer loyalty Clear communication Efficiency Empathetic response De- escalation First impression Helpfulness Courtesy Personalization Responsiveness Customer satisfaction Time management Service excellence Feedback loop Solution- focused Conflict resolution Active engagement Trust- building Listening ear Learning journey Supportive Professionalism Friendly greeting Tone of voice Service standards Patience Empathy Positive attitude Clear expectations Ownership Assessment Clarity Delight the customer Follow- up Rapport Teamwork Product knowledge Active Listening Go the extra mile Problem- solving Positive language Customer- centric Anticipate needs Consistency Customer- first mindset Service recovery Thank you Note Apology Resolution Professional tone Customer loyalty Clear communication Efficiency Empathetic response De- escalation First impression Helpfulness Courtesy Personalization Responsiveness Customer satisfaction Time management Service excellence Feedback loop Solution- focused Conflict resolution Active engagement Trust- building Listening ear Learning journey Supportive Professionalism Friendly greeting Tone of voice Service standards Patience Empathy Positive attitude Clear expectations Ownership
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Assessment
Clarity
Delight the customer
Follow-up
Rapport
Teamwork
Product knowledge
Active Listening
Go the extra mile
Problem-solving
Positive language
Customer-centric
Anticipate needs
Consistency
Customer-first mindset
Service recovery
Thank you Note
Apology
Resolution
Professional tone
Customer loyalty
Clear communication
Efficiency
Empathetic response
De-escalation
First impression
Helpfulness
Courtesy
Personalization
Responsiveness
Customer satisfaction
Time management
Service excellence
Feedback loop
Solution-focused
Conflict resolution
Active engagement
Trust-building
Listening ear
Learning journey
Supportive
Professionalism
Friendly greeting
Tone of voice
Service standards
Patience
Empathy
Positive attitude
Clear expectations
Ownership