RequestedLetter/EORreprint.Systemdowntimeless than15 mins.Did acallback.Onqueueon time!CheckedCode EditIssue LogSP for IPAR.Routed acase toCodeEdit.Noopencases.RestartedPC.ConsultTransferProvidedempathystatement.On timeBreak andLunch.UsedlegacytoolsCAS/MTVUsed GenesysPhonebook forBlind/ConsultTransfer.CheckedMentorAlertsRouteda caseto CRU.Calledanotheradvocate inMS Teams.Nowellnessbreak.MultipleMemberscall.AvoidedACWProvidedTurnaroundTime100% QAforSeptemberSmiled to anotherperson/teammate.TransferredtoEscalationUnit.Transferreda call toPPI.RequestedLetter/EORreprint.Systemdowntimeless than15 mins.Did acallback.Onqueueon time!CheckedCode EditIssue LogSP for IPAR.Routed acase toCodeEdit.Noopencases.RestartedPC.ConsultTransferProvidedempathystatement.On timeBreak andLunch.UsedlegacytoolsCAS/MTVUsed GenesysPhonebook forBlind/ConsultTransfer.CheckedMentorAlertsRouteda caseto CRU.Calledanotheradvocate inMS Teams.Nowellnessbreak.MultipleMemberscall.AvoidedACWProvidedTurnaroundTime100% QAforSeptemberSmiled to anotherperson/teammate.TransferredtoEscalationUnit.Transferreda call toPPI.

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Requested Letter/EOR reprint.
  2. System downtime less than 15 mins.
  3. Did a callback.
  4. On queue on time!
  5. Checked Code Edit Issue Log SP for IPAR.
  6. Routed a case to Code Edit.
  7. No open cases.
  8. Restarted PC.
  9. Consult Transfer
  10. Provided empathy statement.
  11. On time Break and Lunch.
  12. Used legacy tools CAS/MTV
  13. Used Genesys Phonebook for Blind/Consult Transfer.
  14. Checked Mentor Alerts
  15. Routed a case to CRU.
  16. Called another advocate in MS Teams.
  17. No wellness break.
  18. Multiple Members call.
  19. Avoided ACW
  20. Provided Turnaround Time
  21. 100% QA for September
  22. Smiled to another person/teammate.
  23. Transferred to Escalation Unit.
  24. Transferred a call to PPI.