Name Starts with “M” Received a Claims Call/Chat Call/Chat on Payments Call/Chat is from a Provider Received a Referral Call/Chat Call/Chat is from a Member Free! Received a Cold Transfer Call/Chat about Prescriptions Received a Claims Call/Chat Call/Chat about Primary Care Provider Call/Chat about OTC Card Transferred to a Vendor Call/Chat about Medicaid Call/Chat is from a Healthfirst Employee Call/Chat about Medicare Received a Warm Transfer Name Starts with "R" Name Starts with “M” Received a Claims Call/Chat Call/Chat on Payments Call/Chat is from a Provider Received a Referral Call/Chat Call/Chat is from a Member Free! Received a Cold Transfer Call/Chat about Prescriptions Received a Claims Call/Chat Call/Chat about Primary Care Provider Call/Chat about OTC Card Transferred to a Vendor Call/Chat about Medicaid Call/Chat is from a Healthfirst Employee Call/Chat about Medicare Received a Warm Transfer Name Starts with "R"
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Name Starts with “M”
B-Received a Claims Call/Chat
B-Call/Chat on Payments
B-Call/Chat is from a Provider
N-Received a Referral Call/Chat
I-Call/Chat is from a Member
B-Free!
B-Received a Cold Transfer
N-Call/Chat about Prescriptions
G-Received a Claims Call/Chat
G-Call/Chat about Primary Care Provider
G-Call/Chat about OTC Card
I-Transferred to a Vendor
N-Call/Chat about Medicaid
N-Call/Chat is from a Healthfirst Employee
I-Call/Chat about Medicare
I-Received a Warm Transfer
B-Name Starts with "R"