IDENTIFIED ANAREA OFIMPROVEMENTOBTAINED3 SURVEYSIN ONEDAY Helped aproviderunderstand theappealprocess clearly Helped aprovideraccess theUHC portalShareda tip withthe team Took ashort walkduringbreak Helped aproviderunderstandcoveragedetails clearly Tookownership ofa providerconcern  Listenedactivelyon everycall SHARED AMOTIVATIONALQUOTEFree!PARTICIPATEDIN A TEAMCHALLENGEAsked aprovider tocomplete asurvey afterresolving theirissueReached outto HH forclaimreprocessing Gave ashout-outto ateammateUsedempathy toturn a toughclaim call intoa survey winIDENTIFIED ANAREA OFIMPROVEMENTOBTAINED3 SURVEYSIN ONEDAY Helped aproviderunderstand theappealprocess clearly Helped aprovideraccess theUHC portalShareda tip withthe team Took ashort walkduringbreak Helped aproviderunderstandcoveragedetails clearly Tookownership ofa providerconcern  Listenedactivelyon everycall SHARED AMOTIVATIONALQUOTEFree!PARTICIPATEDIN A TEAMCHALLENGEAsked aprovider tocomplete asurvey afterresolving theirissueReached outto HH forclaimreprocessing Gave ashout-outto ateammateUsedempathy toturn a toughclaim call intoa survey win

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. IDENTIFIED AN AREA OF IMPROVEMENT
  2. OBTAINED 3 SURVEYS IN ONE DAY
  3. Helped a provider understand the appeal process clearly
  4. Helped a provider access the UHC portal
  5. Shared a tip with the team
  6. Took a short walk during break
  7. Helped a provider understand coverage details clearly
  8. Took ownership of a provider concern
  9. Listened actively on every call
  10. SHARED A MOTIVATIONAL QUOTE
  11. Free!
  12. PARTICIPATED IN A TEAM CHALLENGE
  13. Asked a provider to complete a survey after resolving their issue
  14. Reached out to HH for claim reprocessing
  15. Gave a shout-out to a teammate
  16. Used empathy to turn a tough claim call into a survey win