Reached outto HH forclaimreprocessing Helped aproviderunderstandcoveragedetails clearly Free!Asked aprovider tocomplete asurvey afterresolving theirissueHelped aprovideraccess theUHC portalOBTAINED3 SURVEYSIN ONEDAY Gave ashout-outto ateammateTookownership ofa providerconcern  Listenedactivelyon everycall PARTICIPATEDIN A TEAMCHALLENGETook ashort walkduringbreak Usedempathy toturn a toughclaim call intoa survey winSHARED AMOTIVATIONALQUOTEHelped aproviderunderstand theappealprocess clearly IDENTIFIED ANAREA OFIMPROVEMENTShareda tip withthe team Reached outto HH forclaimreprocessing Helped aproviderunderstandcoveragedetails clearly Free!Asked aprovider tocomplete asurvey afterresolving theirissueHelped aprovideraccess theUHC portalOBTAINED3 SURVEYSIN ONEDAY Gave ashout-outto ateammateTookownership ofa providerconcern  Listenedactivelyon everycall PARTICIPATEDIN A TEAMCHALLENGETook ashort walkduringbreak Usedempathy toturn a toughclaim call intoa survey winSHARED AMOTIVATIONALQUOTEHelped aproviderunderstand theappealprocess clearly IDENTIFIED ANAREA OFIMPROVEMENTShareda tip withthe team 

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reached out to HH for claim reprocessing
  2. Helped a provider understand coverage details clearly
  3. Free!
  4. Asked a provider to complete a survey after resolving their issue
  5. Helped a provider access the UHC portal
  6. OBTAINED 3 SURVEYS IN ONE DAY
  7. Gave a shout-out to a teammate
  8. Took ownership of a provider concern
  9. Listened actively on every call
  10. PARTICIPATED IN A TEAM CHALLENGE
  11. Took a short walk during break
  12. Used empathy to turn a tough claim call into a survey win
  13. SHARED A MOTIVATIONAL QUOTE
  14. Helped a provider understand the appeal process clearly
  15. IDENTIFIED AN AREA OF IMPROVEMENT
  16. Shared a tip with the team