Gave ashout-outto ateammateUsedempathy toturn a toughclaim call intoa survey winTook ashort walkduringbreak Listenedactivelyon everycall OBTAINED3 SURVEYSIN ONEDAY Helped aproviderunderstand theappealprocess clearly Shareda tip withthe team Helped aproviderunderstandcoveragedetails clearly Asked aprovider tocomplete asurvey afterresolving theirissueHelped aprovideraccess theUHC portalFree!IDENTIFIED ANAREA OFIMPROVEMENTReached outto HH forclaimreprocessing PARTICIPATEDIN A TEAMCHALLENGESHARED AMOTIVATIONALQUOTETookownership ofa providerconcern  Gave ashout-outto ateammateUsedempathy toturn a toughclaim call intoa survey winTook ashort walkduringbreak Listenedactivelyon everycall OBTAINED3 SURVEYSIN ONEDAY Helped aproviderunderstand theappealprocess clearly Shareda tip withthe team Helped aproviderunderstandcoveragedetails clearly Asked aprovider tocomplete asurvey afterresolving theirissueHelped aprovideraccess theUHC portalFree!IDENTIFIED ANAREA OFIMPROVEMENTReached outto HH forclaimreprocessing PARTICIPATEDIN A TEAMCHALLENGESHARED AMOTIVATIONALQUOTETookownership ofa providerconcern  

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave a shout-out to a teammate
  2. Used empathy to turn a tough claim call into a survey win
  3. Took a short walk during break
  4. Listened actively on every call
  5. OBTAINED 3 SURVEYS IN ONE DAY
  6. Helped a provider understand the appeal process clearly
  7. Shared a tip with the team
  8. Helped a provider understand coverage details clearly
  9. Asked a provider to complete a survey after resolving their issue
  10. Helped a provider access the UHC portal
  11. Free!
  12. IDENTIFIED AN AREA OF IMPROVEMENT
  13. Reached out to HH for claim reprocessing
  14. PARTICIPATED IN A TEAM CHALLENGE
  15. SHARED A MOTIVATIONAL QUOTE
  16. Took ownership of a provider concern