Usedempathy toturn a toughclaim call intoa survey winFree!OBTAINED3 SURVEYSIN ONEDAY Asked aprovider tocomplete asurvey afterresolving theirissuePARTICIPATEDIN A TEAMCHALLENGEHelped aproviderunderstand theappealprocess clearly Helped aprovideraccess theUHC portalHelped aproviderunderstandcoveragedetails clearly Took ashort walkduringbreak Reached outto HH forclaimreprocessing Listenedactivelyon everycall Tookownership ofa providerconcern  Shareda tip withthe team Gave ashout-outto ateammateSHARED AMOTIVATIONALQUOTEIDENTIFIED ANAREA OFIMPROVEMENTUsedempathy toturn a toughclaim call intoa survey winFree!OBTAINED3 SURVEYSIN ONEDAY Asked aprovider tocomplete asurvey afterresolving theirissuePARTICIPATEDIN A TEAMCHALLENGEHelped aproviderunderstand theappealprocess clearly Helped aprovideraccess theUHC portalHelped aproviderunderstandcoveragedetails clearly Took ashort walkduringbreak Reached outto HH forclaimreprocessing Listenedactivelyon everycall Tookownership ofa providerconcern  Shareda tip withthe team Gave ashout-outto ateammateSHARED AMOTIVATIONALQUOTEIDENTIFIED ANAREA OFIMPROVEMENT

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used empathy to turn a tough claim call into a survey win
  2. Free!
  3. OBTAINED 3 SURVEYS IN ONE DAY
  4. Asked a provider to complete a survey after resolving their issue
  5. PARTICIPATED IN A TEAM CHALLENGE
  6. Helped a provider understand the appeal process clearly
  7. Helped a provider access the UHC portal
  8. Helped a provider understand coverage details clearly
  9. Took a short walk during break
  10. Reached out to HH for claim reprocessing
  11. Listened actively on every call
  12. Took ownership of a provider concern
  13. Shared a tip with the team
  14. Gave a shout-out to a teammate
  15. SHARED A MOTIVATIONAL QUOTE
  16. IDENTIFIED AN AREA OF IMPROVEMENT