Listenedactivelyon everycall Helped aproviderunderstandcoveragedetails clearly Free!Helped aproviderunderstand theappealprocess clearly IDENTIFIED ANAREA OFIMPROVEMENTSHARED AMOTIVATIONALQUOTEUsedempathy toturn a toughclaim call intoa survey winShareda tip withthe team Reached outto HH forclaimreprocessing Asked aprovider tocomplete asurvey afterresolving theirissueOBTAINED3 SURVEYSIN ONEDAY PARTICIPATEDIN A TEAMCHALLENGEHelped aprovideraccess theUHC portalTookownership ofa providerconcern  Gave ashout-outto ateammateTook ashort walkduringbreak Listenedactivelyon everycall Helped aproviderunderstandcoveragedetails clearly Free!Helped aproviderunderstand theappealprocess clearly IDENTIFIED ANAREA OFIMPROVEMENTSHARED AMOTIVATIONALQUOTEUsedempathy toturn a toughclaim call intoa survey winShareda tip withthe team Reached outto HH forclaimreprocessing Asked aprovider tocomplete asurvey afterresolving theirissueOBTAINED3 SURVEYSIN ONEDAY PARTICIPATEDIN A TEAMCHALLENGEHelped aprovideraccess theUHC portalTookownership ofa providerconcern  Gave ashout-outto ateammateTook ashort walkduringbreak 

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listened actively on every call
  2. Helped a provider understand coverage details clearly
  3. Free!
  4. Helped a provider understand the appeal process clearly
  5. IDENTIFIED AN AREA OF IMPROVEMENT
  6. SHARED A MOTIVATIONAL QUOTE
  7. Used empathy to turn a tough claim call into a survey win
  8. Shared a tip with the team
  9. Reached out to HH for claim reprocessing
  10. Asked a provider to complete a survey after resolving their issue
  11. OBTAINED 3 SURVEYS IN ONE DAY
  12. PARTICIPATED IN A TEAM CHALLENGE
  13. Helped a provider access the UHC portal
  14. Took ownership of a provider concern
  15. Gave a shout-out to a teammate
  16. Took a short walk during break