Free!PARTICIPATEDIN A TEAMCHALLENGESHARED AMOTIVATIONALQUOTEUsedempathy toturn a toughclaim call intoa survey winAsked aprovider tocomplete asurvey afterresolving theirissueTookownership ofa providerconcern  OBTAINED3 SURVEYSIN ONEDAY Helped aproviderunderstand theappealprocess clearly Took ashort walkduringbreak Listenedactivelyon everycall Shareda tip withthe team Helped aproviderunderstandcoveragedetails clearly IDENTIFIED ANAREA OFIMPROVEMENTGave ashout-outto ateammateHelped aprovideraccess theUHC portalReached outto HH forclaimreprocessing Free!PARTICIPATEDIN A TEAMCHALLENGESHARED AMOTIVATIONALQUOTEUsedempathy toturn a toughclaim call intoa survey winAsked aprovider tocomplete asurvey afterresolving theirissueTookownership ofa providerconcern  OBTAINED3 SURVEYSIN ONEDAY Helped aproviderunderstand theappealprocess clearly Took ashort walkduringbreak Listenedactivelyon everycall Shareda tip withthe team Helped aproviderunderstandcoveragedetails clearly IDENTIFIED ANAREA OFIMPROVEMENTGave ashout-outto ateammateHelped aprovideraccess theUHC portalReached outto HH forclaimreprocessing 

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. PARTICIPATED IN A TEAM CHALLENGE
  3. SHARED A MOTIVATIONAL QUOTE
  4. Used empathy to turn a tough claim call into a survey win
  5. Asked a provider to complete a survey after resolving their issue
  6. Took ownership of a provider concern
  7. OBTAINED 3 SURVEYS IN ONE DAY
  8. Helped a provider understand the appeal process clearly
  9. Took a short walk during break
  10. Listened actively on every call
  11. Shared a tip with the team
  12. Helped a provider understand coverage details clearly
  13. IDENTIFIED AN AREA OF IMPROVEMENT
  14. Gave a shout-out to a teammate
  15. Helped a provider access the UHC portal
  16. Reached out to HH for claim reprocessing