Usedempathy toturn a toughclaim call intoa survey winReached outto HH forclaimreprocessing Listenedactivelyon everycall Tookownership ofa providerconcern  IDENTIFIED ANAREA OFIMPROVEMENTGave ashout-outto ateammatePARTICIPATEDIN A TEAMCHALLENGEOBTAINED3 SURVEYSIN ONEDAY Shareda tip withthe team Free!Helped aprovideraccess theUHC portalTook ashort walkduringbreak Helped aproviderunderstandcoveragedetails clearly Asked aprovider tocomplete asurvey afterresolving theirissueHelped aproviderunderstand theappealprocess clearly SHARED AMOTIVATIONALQUOTEUsedempathy toturn a toughclaim call intoa survey winReached outto HH forclaimreprocessing Listenedactivelyon everycall Tookownership ofa providerconcern  IDENTIFIED ANAREA OFIMPROVEMENTGave ashout-outto ateammatePARTICIPATEDIN A TEAMCHALLENGEOBTAINED3 SURVEYSIN ONEDAY Shareda tip withthe team Free!Helped aprovideraccess theUHC portalTook ashort walkduringbreak Helped aproviderunderstandcoveragedetails clearly Asked aprovider tocomplete asurvey afterresolving theirissueHelped aproviderunderstand theappealprocess clearly SHARED AMOTIVATIONALQUOTE

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used empathy to turn a tough claim call into a survey win
  2. Reached out to HH for claim reprocessing
  3. Listened actively on every call
  4. Took ownership of a provider concern
  5. IDENTIFIED AN AREA OF IMPROVEMENT
  6. Gave a shout-out to a teammate
  7. PARTICIPATED IN A TEAM CHALLENGE
  8. OBTAINED 3 SURVEYS IN ONE DAY
  9. Shared a tip with the team
  10. Free!
  11. Helped a provider access the UHC portal
  12. Took a short walk during break
  13. Helped a provider understand coverage details clearly
  14. Asked a provider to complete a survey after resolving their issue
  15. Helped a provider understand the appeal process clearly
  16. SHARED A MOTIVATIONAL QUOTE