PARTICIPATEDIN A TEAMCHALLENGEUsedempathy toturn a toughclaim call intoa survey winTook ashort walkduringbreak Helped aproviderunderstand theappealprocess clearly SHARED AMOTIVATIONALQUOTEHelped aproviderunderstandcoveragedetails clearly Asked aprovider tocomplete asurvey afterresolving theirissueFree!IDENTIFIED ANAREA OFIMPROVEMENTOBTAINED3 SURVEYSIN ONEDAY Gave ashout-outto ateammateReached outto HH forclaimreprocessing Listenedactivelyon everycall Helped aprovideraccess theUHC portalShareda tip withthe team Tookownership ofa providerconcern  PARTICIPATEDIN A TEAMCHALLENGEUsedempathy toturn a toughclaim call intoa survey winTook ashort walkduringbreak Helped aproviderunderstand theappealprocess clearly SHARED AMOTIVATIONALQUOTEHelped aproviderunderstandcoveragedetails clearly Asked aprovider tocomplete asurvey afterresolving theirissueFree!IDENTIFIED ANAREA OFIMPROVEMENTOBTAINED3 SURVEYSIN ONEDAY Gave ashout-outto ateammateReached outto HH forclaimreprocessing Listenedactivelyon everycall Helped aprovideraccess theUHC portalShareda tip withthe team Tookownership ofa providerconcern  

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PARTICIPATED IN A TEAM CHALLENGE
  2. Used empathy to turn a tough claim call into a survey win
  3. Took a short walk during break
  4. Helped a provider understand the appeal process clearly
  5. SHARED A MOTIVATIONAL QUOTE
  6. Helped a provider understand coverage details clearly
  7. Asked a provider to complete a survey after resolving their issue
  8. Free!
  9. IDENTIFIED AN AREA OF IMPROVEMENT
  10. OBTAINED 3 SURVEYS IN ONE DAY
  11. Gave a shout-out to a teammate
  12. Reached out to HH for claim reprocessing
  13. Listened actively on every call
  14. Helped a provider access the UHC portal
  15. Shared a tip with the team
  16. Took ownership of a provider concern