Shareda tip withthe team OBTAINED3 SURVEYSIN ONEDAY Gave ashout-outto ateammateAsked aprovider tocomplete asurvey afterresolving theirissuePARTICIPATEDIN A TEAMCHALLENGEListenedactivelyon everycall Tookownership ofa providerconcern  SHARED AMOTIVATIONALQUOTEIDENTIFIED ANAREA OFIMPROVEMENTHelped aprovideraccess theUHC portalUsedempathy toturn a toughclaim call intoa survey winFree!Helped aproviderunderstand theappealprocess clearly Reached outto HH forclaimreprocessing Helped aproviderunderstandcoveragedetails clearly Took ashort walkduringbreak Shareda tip withthe team OBTAINED3 SURVEYSIN ONEDAY Gave ashout-outto ateammateAsked aprovider tocomplete asurvey afterresolving theirissuePARTICIPATEDIN A TEAMCHALLENGEListenedactivelyon everycall Tookownership ofa providerconcern  SHARED AMOTIVATIONALQUOTEIDENTIFIED ANAREA OFIMPROVEMENTHelped aprovideraccess theUHC portalUsedempathy toturn a toughclaim call intoa survey winFree!Helped aproviderunderstand theappealprocess clearly Reached outto HH forclaimreprocessing Helped aproviderunderstandcoveragedetails clearly Took ashort walkduringbreak 

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared a tip with the team
  2. OBTAINED 3 SURVEYS IN ONE DAY
  3. Gave a shout-out to a teammate
  4. Asked a provider to complete a survey after resolving their issue
  5. PARTICIPATED IN A TEAM CHALLENGE
  6. Listened actively on every call
  7. Took ownership of a provider concern
  8. SHARED A MOTIVATIONAL QUOTE
  9. IDENTIFIED AN AREA OF IMPROVEMENT
  10. Helped a provider access the UHC portal
  11. Used empathy to turn a tough claim call into a survey win
  12. Free!
  13. Helped a provider understand the appeal process clearly
  14. Reached out to HH for claim reprocessing
  15. Helped a provider understand coverage details clearly
  16. Took a short walk during break