SHARED AMOTIVATIONALQUOTEUsedempathy toturn a toughclaim call intoa survey winPARTICIPATEDIN A TEAMCHALLENGEReached outto HH forclaimreprocessing Shareda tip withthe team IDENTIFIED ANAREA OFIMPROVEMENTFree!Helped aproviderunderstand theappealprocess clearly Helped aproviderunderstandcoveragedetails clearly Took ashort walkduringbreak Tookownership ofa providerconcern  Listenedactivelyon everycall Helped aprovideraccess theUHC portalOBTAINED3 SURVEYSIN ONEDAY Gave ashout-outto ateammateAsked aprovider tocomplete asurvey afterresolving theirissueSHARED AMOTIVATIONALQUOTEUsedempathy toturn a toughclaim call intoa survey winPARTICIPATEDIN A TEAMCHALLENGEReached outto HH forclaimreprocessing Shareda tip withthe team IDENTIFIED ANAREA OFIMPROVEMENTFree!Helped aproviderunderstand theappealprocess clearly Helped aproviderunderstandcoveragedetails clearly Took ashort walkduringbreak Tookownership ofa providerconcern  Listenedactivelyon everycall Helped aprovideraccess theUHC portalOBTAINED3 SURVEYSIN ONEDAY Gave ashout-outto ateammateAsked aprovider tocomplete asurvey afterresolving theirissue

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SHARED A MOTIVATIONAL QUOTE
  2. Used empathy to turn a tough claim call into a survey win
  3. PARTICIPATED IN A TEAM CHALLENGE
  4. Reached out to HH for claim reprocessing
  5. Shared a tip with the team
  6. IDENTIFIED AN AREA OF IMPROVEMENT
  7. Free!
  8. Helped a provider understand the appeal process clearly
  9. Helped a provider understand coverage details clearly
  10. Took a short walk during break
  11. Took ownership of a provider concern
  12. Listened actively on every call
  13. Helped a provider access the UHC portal
  14. OBTAINED 3 SURVEYS IN ONE DAY
  15. Gave a shout-out to a teammate
  16. Asked a provider to complete a survey after resolving their issue