Free!IDENTIFIED ANAREA OFIMPROVEMENTReached outto HH forclaimreprocessing Helped aproviderunderstand theappealprocess clearly Gave ashout-outto ateammatePARTICIPATEDIN A TEAMCHALLENGEHelped aproviderunderstandcoveragedetails clearly Tookownership ofa providerconcern  Helped aprovideraccess theUHC portalTook ashort walkduringbreak SHARED AMOTIVATIONALQUOTEListenedactivelyon everycall OBTAINED3 SURVEYSIN ONEDAY Usedempathy toturn a toughclaim call intoa survey winAsked aprovider tocomplete asurvey afterresolving theirissueShareda tip withthe team Free!IDENTIFIED ANAREA OFIMPROVEMENTReached outto HH forclaimreprocessing Helped aproviderunderstand theappealprocess clearly Gave ashout-outto ateammatePARTICIPATEDIN A TEAMCHALLENGEHelped aproviderunderstandcoveragedetails clearly Tookownership ofa providerconcern  Helped aprovideraccess theUHC portalTook ashort walkduringbreak SHARED AMOTIVATIONALQUOTEListenedactivelyon everycall OBTAINED3 SURVEYSIN ONEDAY Usedempathy toturn a toughclaim call intoa survey winAsked aprovider tocomplete asurvey afterresolving theirissueShareda tip withthe team 

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Free!
  2. IDENTIFIED AN AREA OF IMPROVEMENT
  3. Reached out to HH for claim reprocessing
  4. Helped a provider understand the appeal process clearly
  5. Gave a shout-out to a teammate
  6. PARTICIPATED IN A TEAM CHALLENGE
  7. Helped a provider understand coverage details clearly
  8. Took ownership of a provider concern
  9. Helped a provider access the UHC portal
  10. Took a short walk during break
  11. SHARED A MOTIVATIONAL QUOTE
  12. Listened actively on every call
  13. OBTAINED 3 SURVEYS IN ONE DAY
  14. Used empathy to turn a tough claim call into a survey win
  15. Asked a provider to complete a survey after resolving their issue
  16. Shared a tip with the team