Helped aprovideraccess theUHC portalTook ashort walkduringbreak Gave ashout-outto ateammateSHARED AMOTIVATIONALQUOTEHelped aproviderunderstand theappealprocess clearly Tookownership ofa providerconcern  Asked aprovider tocomplete asurvey afterresolving theirissueListenedactivelyon everycall Usedempathy toturn a toughclaim call intoa survey winOBTAINED3 SURVEYSIN ONEDAY Free!PARTICIPATEDIN A TEAMCHALLENGEHelped aproviderunderstandcoveragedetails clearly Reached outto HH forclaimreprocessing IDENTIFIED ANAREA OFIMPROVEMENTShareda tip withthe team Helped aprovideraccess theUHC portalTook ashort walkduringbreak Gave ashout-outto ateammateSHARED AMOTIVATIONALQUOTEHelped aproviderunderstand theappealprocess clearly Tookownership ofa providerconcern  Asked aprovider tocomplete asurvey afterresolving theirissueListenedactivelyon everycall Usedempathy toturn a toughclaim call intoa survey winOBTAINED3 SURVEYSIN ONEDAY Free!PARTICIPATEDIN A TEAMCHALLENGEHelped aproviderunderstandcoveragedetails clearly Reached outto HH forclaimreprocessing IDENTIFIED ANAREA OFIMPROVEMENTShareda tip withthe team 

Operation Excellence - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a provider access the UHC portal
  2. Took a short walk during break
  3. Gave a shout-out to a teammate
  4. SHARED A MOTIVATIONAL QUOTE
  5. Helped a provider understand the appeal process clearly
  6. Took ownership of a provider concern
  7. Asked a provider to complete a survey after resolving their issue
  8. Listened actively on every call
  9. Used empathy to turn a tough claim call into a survey win
  10. OBTAINED 3 SURVEYS IN ONE DAY
  11. Free!
  12. PARTICIPATED IN A TEAM CHALLENGE
  13. Helped a provider understand coverage details clearly
  14. Reached out to HH for claim reprocessing
  15. IDENTIFIED AN AREA OF IMPROVEMENT
  16. Shared a tip with the team