(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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OBTAINED 3 SURVEYS IN ONE DAY
PARTICIPATED IN A TEAM CHALLENGE
Listened actively on every call
Used empathy to turn a tough claim call into a survey win
Reached out to HH for claim reprocessing
Took a short walk during break
Gave a shout-out to a teammate
Shared a tip with the team
Free!
Asked a provider to complete a survey after resolving their issue
Helped a provider access the UHC portal
IDENTIFIED AN AREA OF IMPROVEMENT
Took ownership of a provider concern
Helped a provider understand the appeal process clearly
Helped a provider understand coverage details clearly
