Positive Belonging Rapport Customer Engagement Friendly Confidence Accountability Professional “Great question! I’ll find that out for you!” Dedicated Call Center Customer Service Educate Excellence Helpful Quality Assurance Customer Satisfaction LSH Inclusion IVR Listen Diversity Empathy Caring Communication Active Listening Employee Customer Needs Courage Difficult Conversations Happy Customer Service Week Service minded Customer Experience Growth Empathy Needs Purpose “Thanks for bringing this to our attention!” Answers Teamwork One Team “Happy to help!” Feedback Collaboration Solutions Headsets Customer Care Willingness Smile Passion Positive Belonging Rapport Customer Engagement Friendly Confidence Accountability Professional “Great question! I’ll find that out for you!” Dedicated Call Center Customer Service Educate Excellence Helpful Quality Assurance Customer Satisfaction LSH Inclusion IVR Listen Diversity Empathy Caring Communication Active Listening Employee Customer Needs Courage Difficult Conversations Happy Customer Service Week Service minded Customer Experience Growth Empathy Needs Purpose “Thanks for bringing this to our attention!” Answers Teamwork One Team “Happy to help!” Feedback Collaboration Solutions Headsets Customer Care Willingness Smile Passion
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Positive
Belonging
Rapport
Customer Engagement
Friendly
Confidence
Accountability
Professional
“Great question! I’ll find that out for you!”
Dedicated Call Center
Customer Service
Educate
Excellence
Helpful
Quality Assurance
Customer Satisfaction
LSH
Inclusion
IVR
Listen
Diversity
Empathy
Caring
Communication
Active Listening
Employee
Customer Needs
Courage
Difficult Conversations
Happy Customer Service Week
Service minded
Customer Experience
Growth
Empathy
Needs
Purpose
“Thanks for bringing this to our attention!”
Answers
Teamwork
One Team
“Happy to help!”
Feedback
Collaboration
Solutions
Headsets
Customer Care
Willingness
Smile
Passion