Confidence Dedicated Call Center Helpful Belonging One Team Feedback Difficult Conversations Customer Experience Excellence Educate Rapport Smile Customer Needs Empathy Positive “Great question! I’ll find that out for you!” Accountability LSH Customer Service Customer Engagement Caring Diversity Purpose Willingness Friendly Passion IVR Customer Care Needs “Thanks for bringing this to our attention!” Teamwork Service minded Customer Satisfaction Headsets Courage Communication Empathy Active Listening Answers Professional Listen Quality Assurance Growth Employee Solutions Happy Customer Service Week “Happy to help!” Inclusion Collaboration Confidence Dedicated Call Center Helpful Belonging One Team Feedback Difficult Conversations Customer Experience Excellence Educate Rapport Smile Customer Needs Empathy Positive “Great question! I’ll find that out for you!” Accountability LSH Customer Service Customer Engagement Caring Diversity Purpose Willingness Friendly Passion IVR Customer Care Needs “Thanks for bringing this to our attention!” Teamwork Service minded Customer Satisfaction Headsets Courage Communication Empathy Active Listening Answers Professional Listen Quality Assurance Growth Employee Solutions Happy Customer Service Week “Happy to help!” Inclusion Collaboration
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Confidence
Dedicated Call Center
Helpful
Belonging
One Team
Feedback
Difficult Conversations
Customer Experience
Excellence
Educate
Rapport
Smile
Customer Needs
Empathy
Positive
“Great question! I’ll find that out for you!”
Accountability
LSH
Customer Service
Customer Engagement
Caring
Diversity
Purpose
Willingness
Friendly
Passion
IVR
Customer Care
Needs
“Thanks for bringing this to our attention!”
Teamwork
Service minded
Customer Satisfaction
Headsets
Courage
Communication
Empathy
Active Listening
Answers
Professional
Listen
Quality Assurance
Growth
Employee
Solutions
Happy Customer Service Week
“Happy to help!”
Inclusion
Collaboration