Customer Experience Teamwork Employee Caring Positive Confidence Active Listening “Thanks for bringing this to our attention!” Happy to help! Willingness Collaboration Friendly Service minded Happy Customer Service Week Purpose Belonging Headsets Customer Care Accountability Courage Solutions Listen Communication Diversity Quality Assurance Difficult Conversations LSH Dedicated Call Center “Great question! I’ll find that out for you!” “Happy to help!” Rapport Growth Feedback Excellence Passion Happy Customer Service Week One Team Professional Smile Empathy Customer Service Inclusion Needs Customer Engagement Patience Customer Satisfaction Educate Helpful Customer Needs Answers Customer Experience Teamwork Employee Caring Positive Confidence Active Listening “Thanks for bringing this to our attention!” Happy to help! Willingness Collaboration Friendly Service minded Happy Customer Service Week Purpose Belonging Headsets Customer Care Accountability Courage Solutions Listen Communication Diversity Quality Assurance Difficult Conversations LSH Dedicated Call Center “Great question! I’ll find that out for you!” “Happy to help!” Rapport Growth Feedback Excellence Passion Happy Customer Service Week One Team Professional Smile Empathy Customer Service Inclusion Needs Customer Engagement Patience Customer Satisfaction Educate Helpful Customer Needs Answers
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Customer Experience
G-Teamwork
I-Employee
G-Caring
G-Positive
N-Confidence
B-Active Listening
O-“Thanks for bringing this to our attention!”
I-Happy to help!
N-Willingness
I-Collaboration
I-Friendly
O-Service minded
B-Happy Customer Service Week
B-Purpose
O-Belonging
I-Headsets
I-Customer Care
I-Accountability
O-Courage
B-Solutions
I-Listen
I-Communication
G-Diversity
O-Quality Assurance
N-Difficult Conversations
B-LSH
I-Dedicated Call Center
G-“Great question! I’ll find that out for you!”
N-“Happy to help!”
N-Rapport
B-Growth
B-Feedback
N-Excellence
B-Passion
O-Happy Customer Service Week
N-One Team
O-Professional
G-Smile
N-Empathy
G-Customer Service
B-Inclusion
G-Needs
O-Customer Engagement
N-Patience
G-Customer Satisfaction
O-Educate
B-Helpful
G-Customer Needs
O-Answers