Feedback Willingness Patience Educate Happy to help! Helpful Diversity Needs Service minded Employee Difficult Conversations Accountability Collaboration Happy Customer Service Week Listen Active Listening Customer Satisfaction Solutions Customer Experience Positive Passion Dedicated Call Center Inclusion Communication Customer Care One Team “Happy to help!” Excellence LSH Confidence Smile Happy Customer Service Week Headsets Purpose Friendly Customer Needs Growth Empathy Answers Quality Assurance Courage Customer Engagement Professional Belonging Caring Customer Service “Thanks for bringing this to our attention!” Teamwork Rapport “Great question! I’ll find that out for you!” Feedback Willingness Patience Educate Happy to help! Helpful Diversity Needs Service minded Employee Difficult Conversations Accountability Collaboration Happy Customer Service Week Listen Active Listening Customer Satisfaction Solutions Customer Experience Positive Passion Dedicated Call Center Inclusion Communication Customer Care One Team “Happy to help!” Excellence LSH Confidence Smile Happy Customer Service Week Headsets Purpose Friendly Customer Needs Growth Empathy Answers Quality Assurance Courage Customer Engagement Professional Belonging Caring Customer Service “Thanks for bringing this to our attention!” Teamwork Rapport “Great question! I’ll find that out for you!”
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Feedback
N-Willingness
N-Patience
O-Educate
I-Happy to help!
B-Helpful
G-Diversity
G-Needs
O-Service minded
I-Employee
N-Difficult Conversations
I-Accountability
I-Collaboration
B-Happy Customer Service Week
I-Listen
B-Active Listening
G-Customer Satisfaction
B-Solutions
N-Customer Experience
G-Positive
B-Passion
I-Dedicated Call Center
B-Inclusion
I-Communication
I-Customer Care
N-One Team
N-“Happy to help!”
N-Excellence
B-LSH
N-Confidence
G-Smile
O-Happy Customer Service Week
I-Headsets
B-Purpose
I-Friendly
G-Customer Needs
B-Growth
N-Empathy
O-Answers
O-Quality Assurance
O-Courage
O-Customer Engagement
O-Professional
O-Belonging
G-Caring
G-Customer Service
O-“Thanks for bringing this to our attention!”
G-Teamwork
N-Rapport
G-“Great question! I’ll find that out for you!”