Customer Care Listen Happy to help! Rapport Confidence Accountability Friendly Service minded Teamwork Helpful Happy Customer Service Week Happy Customer Service Week “Happy to help!” Growth “Thanks for bringing this to our attention!” Quality Assurance Positive Customer Satisfaction Customer Service Headsets LSH “Great question! I’ll find that out for you!” Answers Dedicated Call Center Customer Engagement Customer Experience Purpose Customer Needs Solutions Educate Passion Excellence Diversity Empathy Communication Professional Patience Employee Courage Inclusion Caring Smile Collaboration Belonging One Team Active Listening Feedback Needs Willingness Difficult Conversations Customer Care Listen Happy to help! Rapport Confidence Accountability Friendly Service minded Teamwork Helpful Happy Customer Service Week Happy Customer Service Week “Happy to help!” Growth “Thanks for bringing this to our attention!” Quality Assurance Positive Customer Satisfaction Customer Service Headsets LSH “Great question! I’ll find that out for you!” Answers Dedicated Call Center Customer Engagement Customer Experience Purpose Customer Needs Solutions Educate Passion Excellence Diversity Empathy Communication Professional Patience Employee Courage Inclusion Caring Smile Collaboration Belonging One Team Active Listening Feedback Needs Willingness Difficult Conversations
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Customer Care
I-Listen
I-Happy to help!
N-Rapport
N-Confidence
I-Accountability
I-Friendly
O-Service minded
G-Teamwork
B-Helpful
O-Happy Customer Service Week
B-Happy Customer Service Week
N-“Happy to help!”
B-Growth
O-“Thanks for bringing this to our attention!”
O-Quality Assurance
G-Positive
G-Customer Satisfaction
G-Customer Service
I-Headsets
B-LSH
G-“Great question! I’ll find that out for you!”
O-Answers
I-Dedicated Call Center
O-Customer Engagement
N-Customer Experience
B-Purpose
G-Customer Needs
B-Solutions
O-Educate
B-Passion
N-Excellence
G-Diversity
N-Empathy
I-Communication
O-Professional
N-Patience
I-Employee
O-Courage
B-Inclusion
G-Caring
G-Smile
I-Collaboration
O-Belonging
N-One Team
B-Active Listening
B-Feedback
G-Needs
N-Willingness
N-Difficult Conversations