Dedicated Call Center Courage Confidence Excellence Answers Customer Needs Willingness Customer Care Listen Headsets Teamwork Customer Satisfaction One Team Passion Solutions Customer Engagement Employee Happy to help! Belonging Quality Assurance Friendly Diversity “Great question! I’ll find that out for you!” Feedback LSH Happy Customer Service Week Communication Professional Inclusion Growth Caring Smile Service minded Accountability Helpful Rapport Customer Service Purpose Empathy Collaboration Patience “Thanks for bringing this to our attention!” Happy Customer Service Week Active Listening Educate Needs Positive Customer Experience “Happy to help!” Difficult Conversations Dedicated Call Center Courage Confidence Excellence Answers Customer Needs Willingness Customer Care Listen Headsets Teamwork Customer Satisfaction One Team Passion Solutions Customer Engagement Employee Happy to help! Belonging Quality Assurance Friendly Diversity “Great question! I’ll find that out for you!” Feedback LSH Happy Customer Service Week Communication Professional Inclusion Growth Caring Smile Service minded Accountability Helpful Rapport Customer Service Purpose Empathy Collaboration Patience “Thanks for bringing this to our attention!” Happy Customer Service Week Active Listening Educate Needs Positive Customer Experience “Happy to help!” Difficult Conversations
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Dedicated Call Center
O-Courage
N-Confidence
N-Excellence
O-Answers
G-Customer Needs
N-Willingness
I-Customer Care
I-Listen
I-Headsets
G-Teamwork
G-Customer Satisfaction
N-One Team
B-Passion
B-Solutions
O-Customer Engagement
I-Employee
I-Happy to help!
O-Belonging
O-Quality Assurance
I-Friendly
G-Diversity
G-“Great question! I’ll find that out for you!”
B-Feedback
B-LSH
O-Happy Customer Service Week
I-Communication
O-Professional
B-Inclusion
B-Growth
G-Caring
G-Smile
O-Service minded
I-Accountability
B-Helpful
N-Rapport
G-Customer Service
B-Purpose
N-Empathy
I-Collaboration
N-Patience
O-“Thanks for bringing this to our attention!”
B-Happy Customer Service Week
B-Active Listening
O-Educate
G-Needs
G-Positive
N-Customer Experience
N-“Happy to help!”
N-Difficult Conversations