Rapport Happy Customer Service Week “Thanks for bringing this to our attention!” Growth Happy to help! Smile Educate Willingness LSH Listen Headsets Friendly Customer Service Professional Passion Customer Engagement Happy Customer Service Week Patience Quality Assurance Courage Teamwork Customer Experience One Team Positive Customer Satisfaction Needs “Happy to help!” Collaboration Communication Feedback Dedicated Call Center Answers Empathy Solutions Customer Needs Inclusion Customer Care Accountability Belonging Caring Diversity Service minded Purpose Helpful Excellence Active Listening Confidence “Great question! I’ll find that out for you!” Employee Difficult Conversations Rapport Happy Customer Service Week “Thanks for bringing this to our attention!” Growth Happy to help! Smile Educate Willingness LSH Listen Headsets Friendly Customer Service Professional Passion Customer Engagement Happy Customer Service Week Patience Quality Assurance Courage Teamwork Customer Experience One Team Positive Customer Satisfaction Needs “Happy to help!” Collaboration Communication Feedback Dedicated Call Center Answers Empathy Solutions Customer Needs Inclusion Customer Care Accountability Belonging Caring Diversity Service minded Purpose Helpful Excellence Active Listening Confidence “Great question! I’ll find that out for you!” Employee Difficult Conversations
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Rapport
B-Happy Customer Service Week
O-“Thanks for bringing this to our attention!”
B-Growth
I-Happy to help!
G-Smile
O-Educate
N-Willingness
B-LSH
I-Listen
I-Headsets
I-Friendly
G-Customer Service
O-Professional
B-Passion
O-Customer Engagement
O-Happy Customer Service Week
N-Patience
O-Quality Assurance
O-Courage
G-Teamwork
N-Customer Experience
N-One Team
G-Positive
G-Customer Satisfaction
G-Needs
N-“Happy to help!”
I-Collaboration
I-Communication
B-Feedback
I-Dedicated Call Center
O-Answers
N-Empathy
B-Solutions
G-Customer Needs
B-Inclusion
I-Customer Care
I-Accountability
O-Belonging
G-Caring
G-Diversity
O-Service minded
B-Purpose
B-Helpful
N-Excellence
B-Active Listening
N-Confidence
G-“Great question! I’ll find that out for you!”
I-Employee
N-Difficult Conversations