Diversity “Happy to help!” Employee Customer Needs Happy Customer Service Week Happy to help! Solutions Dedicated Call Center Headsets Growth Willingness Customer Care Accountability Friendly Empathy Professional Teamwork One Team Courage Feedback Helpful Communication Belonging LSH Passion Answers Customer Satisfaction Quality Assurance Caring Customer Service Happy Customer Service Week Collaboration Customer Experience Positive “Thanks for bringing this to our attention!” Smile Patience Active Listening Purpose Excellence Difficult Conversations Needs Rapport Inclusion Educate “Great question! I’ll find that out for you!” Customer Engagement Listen Confidence Service minded Diversity “Happy to help!” Employee Customer Needs Happy Customer Service Week Happy to help! Solutions Dedicated Call Center Headsets Growth Willingness Customer Care Accountability Friendly Empathy Professional Teamwork One Team Courage Feedback Helpful Communication Belonging LSH Passion Answers Customer Satisfaction Quality Assurance Caring Customer Service Happy Customer Service Week Collaboration Customer Experience Positive “Thanks for bringing this to our attention!” Smile Patience Active Listening Purpose Excellence Difficult Conversations Needs Rapport Inclusion Educate “Great question! I’ll find that out for you!” Customer Engagement Listen Confidence Service minded
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Diversity
N-“Happy to help!”
I-Employee
G-Customer Needs
B-Happy Customer Service Week
I-Happy to help!
B-Solutions
I-Dedicated Call Center
I-Headsets
B-Growth
N-Willingness
I-Customer Care
I-Accountability
I-Friendly
N-Empathy
O-Professional
G-Teamwork
N-One Team
O-Courage
B-Feedback
B-Helpful
I-Communication
O-Belonging
B-LSH
B-Passion
O-Answers
G-Customer Satisfaction
O-Quality Assurance
G-Caring
G-Customer Service
O-Happy Customer Service Week
I-Collaboration
N-Customer Experience
G-Positive
O-“Thanks for bringing this to our attention!”
G-Smile
N-Patience
B-Active Listening
B-Purpose
N-Excellence
N-Difficult Conversations
G-Needs
N-Rapport
B-Inclusion
O-Educate
G-“Great question! I’ll find that out for you!”
O-Customer Engagement
I-Listen
N-Confidence
O-Service minded