Service minded Confidence Belonging Employee Smile Patience Happy Customer Service Week Customer Care Answers Passion LSH Rapport Customer Satisfaction Headsets Purpose Listen Diversity Difficult Conversations Growth Friendly Happy to help! Needs Happy Customer Service Week “Thanks for bringing this to our attention!” Excellence Professional One Team Feedback Positive Empathy Teamwork Active Listening Customer Engagement Communication Dedicated Call Center Inclusion Helpful Courage Quality Assurance “Happy to help!” Educate Customer Experience Accountability Willingness Customer Needs Collaboration Customer Service Solutions “Great question! I’ll find that out for you!” Caring Service minded Confidence Belonging Employee Smile Patience Happy Customer Service Week Customer Care Answers Passion LSH Rapport Customer Satisfaction Headsets Purpose Listen Diversity Difficult Conversations Growth Friendly Happy to help! Needs Happy Customer Service Week “Thanks for bringing this to our attention!” Excellence Professional One Team Feedback Positive Empathy Teamwork Active Listening Customer Engagement Communication Dedicated Call Center Inclusion Helpful Courage Quality Assurance “Happy to help!” Educate Customer Experience Accountability Willingness Customer Needs Collaboration Customer Service Solutions “Great question! I’ll find that out for you!” Caring
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Service minded
N-Confidence
O-Belonging
I-Employee
G-Smile
N-Patience
B-Happy Customer Service Week
I-Customer Care
O-Answers
B-Passion
B-LSH
N-Rapport
G-Customer Satisfaction
I-Headsets
B-Purpose
I-Listen
G-Diversity
N-Difficult Conversations
B-Growth
I-Friendly
I-Happy to help!
G-Needs
O-Happy Customer Service Week
O-“Thanks for bringing this to our attention!”
N-Excellence
O-Professional
N-One Team
B-Feedback
G-Positive
N-Empathy
G-Teamwork
B-Active Listening
O-Customer Engagement
I-Communication
I-Dedicated Call Center
B-Inclusion
B-Helpful
O-Courage
O-Quality Assurance
N-“Happy to help!”
O-Educate
N-Customer Experience
I-Accountability
N-Willingness
G-Customer Needs
I-Collaboration
G-Customer Service
B-Solutions
G-“Great question! I’ll find that out for you!”
G-Caring