TeammemberwithTeammemberwith above90% TATTeammember withthe moststaffed phonetime YTDTeammember haslive answerrate above85%Teammember withthe top 5outboundcalls YTDTeamMember haslive answerrate above90%Teammember with2 or moresatisfiedsurvey'sTeamaveragesabove 85%satisfactionTeam memberwho provideshighquality/workdesk coverageCustomeremail/voicemailnoting greatcustomerserviceTeammember withthe mostPAL callsthis weekTotalinventoryless than20 YTDTeam memberwith the most SIUreferrals/acceptedTeam memberwith above80% serviceobservationratingTeam memberwho receivedpositivefeedback fromTLWon aCSE $25RR forsatisfactionProvidespositiverecognitionto acoworkerTeammember thathelped on aclaim in thelast monthTeammember withthe mostPAL callsthis monthTeammember withmost PALcalls YTDTeammember withcustomerfocus DNAbadgeReceivespositiverecognitionfrom acoworkerTeammember withabove 80%satisfactionratingTeammemberwith above80% TATTeammemberwithTeammemberwith above90% TATTeammember withthe moststaffed phonetime YTDTeammember haslive answerrate above85%Teammember withthe top 5outboundcalls YTDTeamMember haslive answerrate above90%Teammember with2 or moresatisfiedsurvey'sTeamaveragesabove 85%satisfactionTeam memberwho provideshighquality/workdesk coverageCustomeremail/voicemailnoting greatcustomerserviceTeammember withthe mostPAL callsthis weekTotalinventoryless than20 YTDTeam memberwith the most SIUreferrals/acceptedTeam memberwith above80% serviceobservationratingTeam memberwho receivedpositivefeedback fromTLWon aCSE $25RR forsatisfactionProvidespositiverecognitionto acoworkerTeammember thathelped on aclaim in thelast monthTeammember withthe mostPAL callsthis monthTeammember withmost PALcalls YTDTeammember withcustomerfocus DNAbadgeReceivespositiverecognitionfrom acoworkerTeammember withabove 80%satisfactionratingTeammemberwith above80% TAT

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
O
4
G
5
I
6
B
7
I
8
I
9
I
10
N
11
B
12
O
13
I
14
B
15
G
16
G
17
B
18
G
19
N
20
G
21
O
22
N
23
O
24
B
  1. O-Team member with
  2. N-Team member with above 90% TAT
  3. O-Team member with the most staffed phone time YTD
  4. G-Team member has live answer rate above 85%
  5. I-Team member with the top 5 outbound calls YTD
  6. B-Team Member has live answer rate above 90%
  7. I-Team member with 2 or more satisfied survey's
  8. I-Team averages above 85% satisfaction
  9. I-Team member who provides high quality/work desk coverage
  10. N-Customer email/voicemail noting great customer service
  11. B-Team member with the most PAL calls this week
  12. O-Total inventory less than 20 YTD
  13. I-Team member with the most SIU referrals/accepted
  14. B-Team member with above 80% service observation rating
  15. G-Team member who received positive feedback from TL
  16. G-Won a CSE $25 RR for satisfaction
  17. B-Provides positive recognition to a coworker
  18. G-Team member that helped on a claim in the last month
  19. N-Team member with the most PAL calls this month
  20. G-Team member with most PAL calls YTD
  21. O-Team member with customer focus DNA badge
  22. N-Receives positive recognition from a coworker
  23. O-Team member with above 80% satisfaction rating
  24. B-Team member with above 80% TAT