Teammember withabove 80%satisfactionratingReceivespositiverecognitionfrom acoworkerTeammember haslive answerrate above85%TeamMember haslive answerrate above90%Teammemberwith above90% TATTeammember withthe top 5outboundcalls YTDTeam memberwith above80% serviceobservationratingWon aCSE $25RR forsatisfactionTeammemberwith above80% TATTeamaveragesabove 85%satisfactionTeammemberwithTeammember with2 or moresatisfiedsurvey'sTotalinventoryless than20 YTDCustomeremail/voicemailnoting greatcustomerserviceTeam memberwho receivedpositivefeedback fromTLTeam memberwho provideshighquality/workdesk coverageTeammember thathelped on aclaim in thelast monthTeammember withthe mostPAL callsthis weekTeammember withcustomerfocus DNAbadgeTeammember withthe moststaffed phonetime YTDTeammember withthe mostPAL callsthis monthTeam memberwith the most SIUreferrals/acceptedTeammember withmost PALcalls YTDProvidespositiverecognitionto acoworkerTeammember withabove 80%satisfactionratingReceivespositiverecognitionfrom acoworkerTeammember haslive answerrate above85%TeamMember haslive answerrate above90%Teammemberwith above90% TATTeammember withthe top 5outboundcalls YTDTeam memberwith above80% serviceobservationratingWon aCSE $25RR forsatisfactionTeammemberwith above80% TATTeamaveragesabove 85%satisfactionTeammemberwithTeammember with2 or moresatisfiedsurvey'sTotalinventoryless than20 YTDCustomeremail/voicemailnoting greatcustomerserviceTeam memberwho receivedpositivefeedback fromTLTeam memberwho provideshighquality/workdesk coverageTeammember thathelped on aclaim in thelast monthTeammember withthe mostPAL callsthis weekTeammember withcustomerfocus DNAbadgeTeammember withthe moststaffed phonetime YTDTeammember withthe mostPAL callsthis monthTeam memberwith the most SIUreferrals/acceptedTeammember withmost PALcalls YTDProvidespositiverecognitionto acoworker

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
G
4
B
5
N
6
I
7
B
8
G
9
B
10
I
11
O
12
I
13
O
14
N
15
G
16
I
17
G
18
B
19
O
20
O
21
N
22
I
23
G
24
B
  1. O-Team member with above 80% satisfaction rating
  2. N-Receives positive recognition from a coworker
  3. G-Team member has live answer rate above 85%
  4. B-Team Member has live answer rate above 90%
  5. N-Team member with above 90% TAT
  6. I-Team member with the top 5 outbound calls YTD
  7. B-Team member with above 80% service observation rating
  8. G-Won a CSE $25 RR for satisfaction
  9. B-Team member with above 80% TAT
  10. I-Team averages above 85% satisfaction
  11. O-Team member with
  12. I-Team member with 2 or more satisfied survey's
  13. O-Total inventory less than 20 YTD
  14. N-Customer email/voicemail noting great customer service
  15. G-Team member who received positive feedback from TL
  16. I-Team member who provides high quality/work desk coverage
  17. G-Team member that helped on a claim in the last month
  18. B-Team member with the most PAL calls this week
  19. O-Team member with customer focus DNA badge
  20. O-Team member with the most staffed phone time YTD
  21. N-Team member with the most PAL calls this month
  22. I-Team member with the most SIU referrals/accepted
  23. G-Team member with most PAL calls YTD
  24. B-Provides positive recognition to a coworker