Teammember withthe mostPAL callsthis weekTeamaveragesabove 85%satisfactionReceivespositiverecognitionfrom acoworkerProvidespositiverecognitionto acoworkerTeammember withthe moststaffed phonetime YTDTeammember withthe top 5outboundcalls YTDWon aCSE $25RR forsatisfactionTeammember haslive answerrate above85%Teammember withthe mostPAL callsthis monthTeammemberwith above80% TATTotalinventoryless than20 YTDTeam memberwith the most SIUreferrals/acceptedTeammemberwithTeamMember haslive answerrate above90%Teammember thathelped on aclaim in thelast monthTeam memberwho receivedpositivefeedback fromTLTeam memberwho provideshighquality/workdesk coverageCustomeremail/voicemailnoting greatcustomerserviceTeammember withabove 80%satisfactionratingTeammember withmost PALcalls YTDTeammemberwith above90% TATTeammember with2 or moresatisfiedsurvey'sTeam memberwith above80% serviceobservationratingTeammember withcustomerfocus DNAbadgeTeammember withthe mostPAL callsthis weekTeamaveragesabove 85%satisfactionReceivespositiverecognitionfrom acoworkerProvidespositiverecognitionto acoworkerTeammember withthe moststaffed phonetime YTDTeammember withthe top 5outboundcalls YTDWon aCSE $25RR forsatisfactionTeammember haslive answerrate above85%Teammember withthe mostPAL callsthis monthTeammemberwith above80% TATTotalinventoryless than20 YTDTeam memberwith the most SIUreferrals/acceptedTeammemberwithTeamMember haslive answerrate above90%Teammember thathelped on aclaim in thelast monthTeam memberwho receivedpositivefeedback fromTLTeam memberwho provideshighquality/workdesk coverageCustomeremail/voicemailnoting greatcustomerserviceTeammember withabove 80%satisfactionratingTeammember withmost PALcalls YTDTeammemberwith above90% TATTeammember with2 or moresatisfiedsurvey'sTeam memberwith above80% serviceobservationratingTeammember withcustomerfocus DNAbadge

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
N
4
B
5
O
6
I
7
G
8
G
9
N
10
B
11
O
12
I
13
O
14
B
15
G
16
G
17
I
18
N
19
O
20
G
21
N
22
I
23
B
24
O
  1. B-Team member with the most PAL calls this week
  2. I-Team averages above 85% satisfaction
  3. N-Receives positive recognition from a coworker
  4. B-Provides positive recognition to a coworker
  5. O-Team member with the most staffed phone time YTD
  6. I-Team member with the top 5 outbound calls YTD
  7. G-Won a CSE $25 RR for satisfaction
  8. G-Team member has live answer rate above 85%
  9. N-Team member with the most PAL calls this month
  10. B-Team member with above 80% TAT
  11. O-Total inventory less than 20 YTD
  12. I-Team member with the most SIU referrals/accepted
  13. O-Team member with
  14. B-Team Member has live answer rate above 90%
  15. G-Team member that helped on a claim in the last month
  16. G-Team member who received positive feedback from TL
  17. I-Team member who provides high quality/work desk coverage
  18. N-Customer email/voicemail noting great customer service
  19. O-Team member with above 80% satisfaction rating
  20. G-Team member with most PAL calls YTD
  21. N-Team member with above 90% TAT
  22. I-Team member with 2 or more satisfied survey's
  23. B-Team member with above 80% service observation rating
  24. O-Team member with customer focus DNA badge