Receivespositiverecognitionfrom acoworkerProvidespositiverecognitionto acoworkerTeammember thathelped on aclaim in thelast monthTeam memberwho receivedpositivefeedback fromTLTeammember withabove 80%satisfactionratingTeamMember haslive answerrate above90%Teammember with2 or moresatisfiedsurvey'sTeam memberwith above80% serviceobservationratingTeammember withmost PALcalls YTDTeam memberwith the most SIUreferrals/acceptedTeam memberwho provideshighquality/workdesk coverageWon aCSE $25RR forsatisfactionTeammemberwithTeammember withthe mostPAL callsthis monthTeamaveragesabove 85%satisfactionTeammemberwith above90% TATTeammember haslive answerrate above85%Teammember withthe moststaffed phonetime YTDTotalinventoryless than20 YTDCustomeremail/voicemailnoting greatcustomerserviceTeammember withthe mostPAL callsthis weekTeammemberwith above80% TATTeammember withcustomerfocus DNAbadgeTeammember withthe top 5outboundcalls YTDReceivespositiverecognitionfrom acoworkerProvidespositiverecognitionto acoworkerTeammember thathelped on aclaim in thelast monthTeam memberwho receivedpositivefeedback fromTLTeammember withabove 80%satisfactionratingTeamMember haslive answerrate above90%Teammember with2 or moresatisfiedsurvey'sTeam memberwith above80% serviceobservationratingTeammember withmost PALcalls YTDTeam memberwith the most SIUreferrals/acceptedTeam memberwho provideshighquality/workdesk coverageWon aCSE $25RR forsatisfactionTeammemberwithTeammember withthe mostPAL callsthis monthTeamaveragesabove 85%satisfactionTeammemberwith above90% TATTeammember haslive answerrate above85%Teammember withthe moststaffed phonetime YTDTotalinventoryless than20 YTDCustomeremail/voicemailnoting greatcustomerserviceTeammember withthe mostPAL callsthis weekTeammemberwith above80% TATTeammember withcustomerfocus DNAbadgeTeammember withthe top 5outboundcalls YTD

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
G
4
G
5
O
6
B
7
I
8
B
9
G
10
I
11
I
12
G
13
O
14
N
15
I
16
N
17
G
18
O
19
O
20
N
21
B
22
B
23
O
24
I
  1. N-Receives positive recognition from a coworker
  2. B-Provides positive recognition to a coworker
  3. G-Team member that helped on a claim in the last month
  4. G-Team member who received positive feedback from TL
  5. O-Team member with above 80% satisfaction rating
  6. B-Team Member has live answer rate above 90%
  7. I-Team member with 2 or more satisfied survey's
  8. B-Team member with above 80% service observation rating
  9. G-Team member with most PAL calls YTD
  10. I-Team member with the most SIU referrals/accepted
  11. I-Team member who provides high quality/work desk coverage
  12. G-Won a CSE $25 RR for satisfaction
  13. O-Team member with
  14. N-Team member with the most PAL calls this month
  15. I-Team averages above 85% satisfaction
  16. N-Team member with above 90% TAT
  17. G-Team member has live answer rate above 85%
  18. O-Team member with the most staffed phone time YTD
  19. O-Total inventory less than 20 YTD
  20. N-Customer email/voicemail noting great customer service
  21. B-Team member with the most PAL calls this week
  22. B-Team member with above 80% TAT
  23. O-Team member with customer focus DNA badge
  24. I-Team member with the top 5 outbound calls YTD