TeamMember haslive answerrate above90%Customeremail/voicemailnoting greatcustomerserviceTeam memberwho receivedpositivefeedback fromTLTeammember withthe mostPAL callsthis monthTeam memberwith above80% serviceobservationratingTeammember withcustomerfocus DNAbadgeProvidespositiverecognitionto acoworkerTeamaveragesabove 85%satisfactionTeammemberwith above80% TATWon aCSE $25RR forsatisfactionTeammember withmost PALcalls YTDTeammember thathelped on aclaim in thelast monthTotalinventoryless than20 YTDTeam memberwith the most SIUreferrals/acceptedTeammember withabove 80%satisfactionratingTeammember with2 or moresatisfiedsurvey'sTeammember withthe top 5outboundcalls YTDTeammember withthe mostPAL callsthis weekTeammemberwithTeammember haslive answerrate above85%Team memberwho provideshighquality/workdesk coverageTeammemberwith above90% TATReceivespositiverecognitionfrom acoworkerTeammember withthe moststaffed phonetime YTDTeamMember haslive answerrate above90%Customeremail/voicemailnoting greatcustomerserviceTeam memberwho receivedpositivefeedback fromTLTeammember withthe mostPAL callsthis monthTeam memberwith above80% serviceobservationratingTeammember withcustomerfocus DNAbadgeProvidespositiverecognitionto acoworkerTeamaveragesabove 85%satisfactionTeammemberwith above80% TATWon aCSE $25RR forsatisfactionTeammember withmost PALcalls YTDTeammember thathelped on aclaim in thelast monthTotalinventoryless than20 YTDTeam memberwith the most SIUreferrals/acceptedTeammember withabove 80%satisfactionratingTeammember with2 or moresatisfiedsurvey'sTeammember withthe top 5outboundcalls YTDTeammember withthe mostPAL callsthis weekTeammemberwithTeammember haslive answerrate above85%Team memberwho provideshighquality/workdesk coverageTeammemberwith above90% TATReceivespositiverecognitionfrom acoworkerTeammember withthe moststaffed phonetime YTD

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
N
5
B
6
O
7
B
8
I
9
B
10
G
11
G
12
G
13
O
14
I
15
O
16
I
17
I
18
B
19
O
20
G
21
I
22
N
23
N
24
O
  1. B-Team Member has live answer rate above 90%
  2. N-Customer email/voicemail noting great customer service
  3. G-Team member who received positive feedback from TL
  4. N-Team member with the most PAL calls this month
  5. B-Team member with above 80% service observation rating
  6. O-Team member with customer focus DNA badge
  7. B-Provides positive recognition to a coworker
  8. I-Team averages above 85% satisfaction
  9. B-Team member with above 80% TAT
  10. G-Won a CSE $25 RR for satisfaction
  11. G-Team member with most PAL calls YTD
  12. G-Team member that helped on a claim in the last month
  13. O-Total inventory less than 20 YTD
  14. I-Team member with the most SIU referrals/accepted
  15. O-Team member with above 80% satisfaction rating
  16. I-Team member with 2 or more satisfied survey's
  17. I-Team member with the top 5 outbound calls YTD
  18. B-Team member with the most PAL calls this week
  19. O-Team member with
  20. G-Team member has live answer rate above 85%
  21. I-Team member who provides high quality/work desk coverage
  22. N-Team member with above 90% TAT
  23. N-Receives positive recognition from a coworker
  24. O-Team member with the most staffed phone time YTD