Teammember withthe mostPAL callsthis weekTeammember withmost PALcalls YTDTeam memberwho receivedpositivefeedback fromTLTeammember withthe moststaffed phonetime YTDTeam memberwith the most SIUreferrals/acceptedTeammemberwith above90% TATTeammemberwithTeammember withthe mostPAL callsthis monthTeammember with2 or moresatisfiedsurvey'sTeammember withthe top 5outboundcalls YTDTeammember haslive answerrate above85%Customeremail/voicemailnoting greatcustomerserviceWon aCSE $25RR forsatisfactionTotalinventoryless than20 YTDTeammember thathelped on aclaim in thelast monthTeammember withcustomerfocus DNAbadgeReceivespositiverecognitionfrom acoworkerTeamMember haslive answerrate above90%Teamaveragesabove 85%satisfactionProvidespositiverecognitionto acoworkerTeam memberwho provideshighquality/workdesk coverageTeammember withabove 80%satisfactionratingTeammemberwith above80% TATTeam memberwith above80% serviceobservationratingTeammember withthe mostPAL callsthis weekTeammember withmost PALcalls YTDTeam memberwho receivedpositivefeedback fromTLTeammember withthe moststaffed phonetime YTDTeam memberwith the most SIUreferrals/acceptedTeammemberwith above90% TATTeammemberwithTeammember withthe mostPAL callsthis monthTeammember with2 or moresatisfiedsurvey'sTeammember withthe top 5outboundcalls YTDTeammember haslive answerrate above85%Customeremail/voicemailnoting greatcustomerserviceWon aCSE $25RR forsatisfactionTotalinventoryless than20 YTDTeammember thathelped on aclaim in thelast monthTeammember withcustomerfocus DNAbadgeReceivespositiverecognitionfrom acoworkerTeamMember haslive answerrate above90%Teamaveragesabove 85%satisfactionProvidespositiverecognitionto acoworkerTeam memberwho provideshighquality/workdesk coverageTeammember withabove 80%satisfactionratingTeammemberwith above80% TATTeam memberwith above80% serviceobservationrating

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
G
4
O
5
I
6
N
7
O
8
N
9
I
10
I
11
G
12
N
13
G
14
O
15
G
16
O
17
N
18
B
19
I
20
B
21
I
22
O
23
B
24
B
  1. B-Team member with the most PAL calls this week
  2. G-Team member with most PAL calls YTD
  3. G-Team member who received positive feedback from TL
  4. O-Team member with the most staffed phone time YTD
  5. I-Team member with the most SIU referrals/accepted
  6. N-Team member with above 90% TAT
  7. O-Team member with
  8. N-Team member with the most PAL calls this month
  9. I-Team member with 2 or more satisfied survey's
  10. I-Team member with the top 5 outbound calls YTD
  11. G-Team member has live answer rate above 85%
  12. N-Customer email/voicemail noting great customer service
  13. G-Won a CSE $25 RR for satisfaction
  14. O-Total inventory less than 20 YTD
  15. G-Team member that helped on a claim in the last month
  16. O-Team member with customer focus DNA badge
  17. N-Receives positive recognition from a coworker
  18. B-Team Member has live answer rate above 90%
  19. I-Team averages above 85% satisfaction
  20. B-Provides positive recognition to a coworker
  21. I-Team member who provides high quality/work desk coverage
  22. O-Team member with above 80% satisfaction rating
  23. B-Team member with above 80% TAT
  24. B-Team member with above 80% service observation rating