Won aCSE $25RR forsatisfactionTeammember with2 or moresatisfiedsurvey'sTeammember haslive answerrate above85%Teammember withcustomerfocus DNAbadgeTeammemberwith above90% TATTeam memberwith above80% serviceobservationratingTeam memberwith the most SIUreferrals/acceptedTeammember withthe moststaffed phonetime YTDTeam memberwho provideshighquality/workdesk coverageTeammemberwith above80% TATCustomeremail/voicemailnoting greatcustomerserviceTeammember withthe top 5outboundcalls YTDTeammember withabove 80%satisfactionratingTeamaveragesabove 85%satisfactionTeammember thathelped on aclaim in thelast monthReceivespositiverecognitionfrom acoworkerTeammember withthe mostPAL callsthis weekTeam memberwho receivedpositivefeedback fromTLProvidespositiverecognitionto acoworkerTeammemberwithTeammember withmost PALcalls YTDTeammember withthe mostPAL callsthis monthTotalinventoryless than20 YTDTeamMember haslive answerrate above90%Won aCSE $25RR forsatisfactionTeammember with2 or moresatisfiedsurvey'sTeammember haslive answerrate above85%Teammember withcustomerfocus DNAbadgeTeammemberwith above90% TATTeam memberwith above80% serviceobservationratingTeam memberwith the most SIUreferrals/acceptedTeammember withthe moststaffed phonetime YTDTeam memberwho provideshighquality/workdesk coverageTeammemberwith above80% TATCustomeremail/voicemailnoting greatcustomerserviceTeammember withthe top 5outboundcalls YTDTeammember withabove 80%satisfactionratingTeamaveragesabove 85%satisfactionTeammember thathelped on aclaim in thelast monthReceivespositiverecognitionfrom acoworkerTeammember withthe mostPAL callsthis weekTeam memberwho receivedpositivefeedback fromTLProvidespositiverecognitionto acoworkerTeammemberwithTeammember withmost PALcalls YTDTeammember withthe mostPAL callsthis monthTotalinventoryless than20 YTDTeamMember haslive answerrate above90%

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
G
4
O
5
N
6
B
7
I
8
O
9
I
10
B
11
N
12
I
13
O
14
I
15
G
16
N
17
B
18
G
19
B
20
O
21
G
22
N
23
O
24
B
  1. G-Won a CSE $25 RR for satisfaction
  2. I-Team member with 2 or more satisfied survey's
  3. G-Team member has live answer rate above 85%
  4. O-Team member with customer focus DNA badge
  5. N-Team member with above 90% TAT
  6. B-Team member with above 80% service observation rating
  7. I-Team member with the most SIU referrals/accepted
  8. O-Team member with the most staffed phone time YTD
  9. I-Team member who provides high quality/work desk coverage
  10. B-Team member with above 80% TAT
  11. N-Customer email/voicemail noting great customer service
  12. I-Team member with the top 5 outbound calls YTD
  13. O-Team member with above 80% satisfaction rating
  14. I-Team averages above 85% satisfaction
  15. G-Team member that helped on a claim in the last month
  16. N-Receives positive recognition from a coworker
  17. B-Team member with the most PAL calls this week
  18. G-Team member who received positive feedback from TL
  19. B-Provides positive recognition to a coworker
  20. O-Team member with
  21. G-Team member with most PAL calls YTD
  22. N-Team member with the most PAL calls this month
  23. O-Total inventory less than 20 YTD
  24. B-Team Member has live answer rate above 90%