Teamaveragesabove 85%satisfactionTeammemberwith above80% TATTeammember haslive answerrate above85%Teammember withthe moststaffed phonetime YTDTeamMember haslive answerrate above90%Teammember withthe mostPAL callsthis weekTeammember withmost PALcalls YTDTeammember withcustomerfocus DNAbadgeTeam memberwith above80% serviceobservationratingTeammemberwithTeam memberwho receivedpositivefeedback fromTLTeammember thathelped on aclaim in thelast monthWon aCSE $25RR forsatisfactionTeammember withthe mostPAL callsthis monthProvidespositiverecognitionto acoworkerTeammemberwith above90% TATTeammember withthe top 5outboundcalls YTDCustomeremail/voicemailnoting greatcustomerserviceReceivespositiverecognitionfrom acoworkerTeam memberwho provideshighquality/workdesk coverageTeammember with2 or moresatisfiedsurvey'sTotalinventoryless than20 YTDTeammember withabove 80%satisfactionratingTeam memberwith the most SIUreferrals/acceptedTeamaveragesabove 85%satisfactionTeammemberwith above80% TATTeammember haslive answerrate above85%Teammember withthe moststaffed phonetime YTDTeamMember haslive answerrate above90%Teammember withthe mostPAL callsthis weekTeammember withmost PALcalls YTDTeammember withcustomerfocus DNAbadgeTeam memberwith above80% serviceobservationratingTeammemberwithTeam memberwho receivedpositivefeedback fromTLTeammember thathelped on aclaim in thelast monthWon aCSE $25RR forsatisfactionTeammember withthe mostPAL callsthis monthProvidespositiverecognitionto acoworkerTeammemberwith above90% TATTeammember withthe top 5outboundcalls YTDCustomeremail/voicemailnoting greatcustomerserviceReceivespositiverecognitionfrom acoworkerTeam memberwho provideshighquality/workdesk coverageTeammember with2 or moresatisfiedsurvey'sTotalinventoryless than20 YTDTeammember withabove 80%satisfactionratingTeam memberwith the most SIUreferrals/accepted

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
G
4
O
5
B
6
B
7
G
8
O
9
B
10
O
11
G
12
G
13
G
14
N
15
B
16
N
17
I
18
N
19
N
20
I
21
I
22
O
23
O
24
I
  1. I-Team averages above 85% satisfaction
  2. B-Team member with above 80% TAT
  3. G-Team member has live answer rate above 85%
  4. O-Team member with the most staffed phone time YTD
  5. B-Team Member has live answer rate above 90%
  6. B-Team member with the most PAL calls this week
  7. G-Team member with most PAL calls YTD
  8. O-Team member with customer focus DNA badge
  9. B-Team member with above 80% service observation rating
  10. O-Team member with
  11. G-Team member who received positive feedback from TL
  12. G-Team member that helped on a claim in the last month
  13. G-Won a CSE $25 RR for satisfaction
  14. N-Team member with the most PAL calls this month
  15. B-Provides positive recognition to a coworker
  16. N-Team member with above 90% TAT
  17. I-Team member with the top 5 outbound calls YTD
  18. N-Customer email/voicemail noting great customer service
  19. N-Receives positive recognition from a coworker
  20. I-Team member who provides high quality/work desk coverage
  21. I-Team member with 2 or more satisfied survey's
  22. O-Total inventory less than 20 YTD
  23. O-Team member with above 80% satisfaction rating
  24. I-Team member with the most SIU referrals/accepted