Improveda metricfrom lastweekUsed thecorrectprocessguide on acall today.Handled atransfercallsmoothly.Used a probingquestion touncover acustomer need.Used anemoji inTeamstodayHad acoffeebefore thismeetingUsed thechattemplate.WoreCarMaxgeartoday.Sent afollow-upemail.You sent afollow upemail duringthe callYou usethe processguide startto finishSent anAchieversHas aplant intheirworkspace Customersays “Thankyou, you’vebeen sohelpful!”Receivedpositivefeedbackfrom acustomer.Hadinternetissuesthis weekUsedRhodesSmiledduring atough call.You de-escalate afrustratedcallerWentabove andbeyond fora customer.Helped ateammate.UsedBusOpsYou ask3+probingquestionsYou'reoffSaturdayImproveda metricfrom lastweekUsed thecorrectprocessguide on acall today.Handled atransfercallsmoothly.Used a probingquestion touncover acustomer need.Used anemoji inTeamstodayHad acoffeebefore thismeetingUsed thechattemplate.WoreCarMaxgeartoday.Sent afollow-upemail.You sent afollow upemail duringthe callYou usethe processguide startto finishSent anAchieversHas aplant intheirworkspace Customersays “Thankyou, you’vebeen sohelpful!”Receivedpositivefeedbackfrom acustomer.Hadinternetissuesthis weekUsedRhodesSmiledduring atough call.You de-escalate afrustratedcallerWentabove andbeyond fora customer.Helped ateammate.UsedBusOpsYou ask3+probingquestionsYou'reoffSaturday

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Improved a metric from last week
  2. Used the correct process guide on a call today.
  3. Handled a transfer call smoothly.
  4. Used a probing question to uncover a customer need.
  5. Used an emoji in Teams today
  6. Had a coffee before this meeting
  7. Used the chat template.
  8. Wore CarMax gear today.
  9. Sent a follow-up email.
  10. You sent a follow up email during the call
  11. You use the process guide start to finish
  12. Sent an Achievers
  13. Has a plant in their workspace
  14. Customer says “Thank you, you’ve been so helpful!”
  15. Received positive feedback from a customer.
  16. Had internet issues this week
  17. Used Rhodes
  18. Smiled during a tough call.
  19. You de-escalate a frustrated caller
  20. Went above and beyond for a customer.
  21. Helped a teammate.
  22. Used BusOps
  23. You ask 3+ probing questions
  24. You're off Saturday