(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You de-escalate a frustrated caller
Handled a transfer call smoothly.
Received positive feedback from a customer.
Smiled during a tough call.
Used the correct process guide on a call today.
Used a probing question to uncover a customer need.
Helped a teammate.
Customer says “Thank you, you’ve been so helpful!”
