Trond makesa really baddad jokearound or toyouHave a light-hearted,non-casino-related chatwith player!Customerasks for moreGW thanwhat you'veofferedPrevent acomplaint orescalationbefore ithappensCustomertells you tohave a goodday/shift!Have acustomerasking for abonus onNBCAcknowledgeall recent boxtopics/postson CS portalRecommendspecificgamesbased onvolatility"???" or "areyou stillthere?" aftera minute orlessHave acustomersay they'rebeingscammedTurn anangry playerinto a happyone!Use aGIF ina chatEnd ashift on 0NegativeRatingsUsed theword'jackpot' in achat or callHave a playerjokinglyasking you torig the gamefor them"I'm goingto theUKGC!"Usedemojis ina chat!Catch afunnycustomertypo ormisspelling!Had toexplainRTP(again)See or talk to aplayer with thesamename/alias asyou! (Spellingdoesn't matter)Manage tofind a playeron call viaphonenumber!Player calls youa nice word(legend, angel,diamond, loveetc)Manage toget 5+PositiveRatings inone shiftComplimenta colleaguein a chat!Trond makesa really baddad jokearound or toyouHave a light-hearted,non-casino-related chatwith player!Customerasks for moreGW thanwhat you'veofferedPrevent acomplaint orescalationbefore ithappensCustomertells you tohave a goodday/shift!Have acustomerasking for abonus onNBCAcknowledgeall recent boxtopics/postson CS portalRecommendspecificgamesbased onvolatility"???" or "areyou stillthere?" aftera minute orlessHave acustomersay they'rebeingscammedTurn anangry playerinto a happyone!Use aGIF ina chatEnd ashift on 0NegativeRatingsUsed theword'jackpot' in achat or callHave a playerjokinglyasking you torig the gamefor them"I'm goingto theUKGC!"Usedemojis ina chat!Catch afunnycustomertypo ormisspelling!Had toexplainRTP(again)See or talk to aplayer with thesamename/alias asyou! (Spellingdoesn't matter)Manage tofind a playeron call viaphonenumber!Player calls youa nice word(legend, angel,diamond, loveetc)Manage toget 5+PositiveRatings inone shiftComplimenta colleaguein a chat!

Customer Support Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Trond makes a really bad dad joke around or to you
  2. Have a light-hearted, non-casino-related chat with player!
  3. Customer asks for more GW than what you've offered
  4. Prevent a complaint or escalation before it happens
  5. Customer tells you to have a good day/shift!
  6. Have a customer asking for a bonus on NBC
  7. Acknowledge all recent box topics/posts on CS portal
  8. Recommend specific games based on volatility
  9. "???" or "are you still there?" after a minute or less
  10. Have a customer say they're being scammed
  11. Turn an angry player into a happy one!
  12. Use a GIF in a chat
  13. End a shift on 0 Negative Ratings
  14. Used the word 'jackpot' in a chat or call
  15. Have a player jokingly asking you to rig the game for them
  16. "I'm going to the UKGC!"
  17. Used emojis in a chat!
  18. Catch a funny customer typo or misspelling!
  19. Had to explain RTP (again)
  20. See or talk to a player with the same name/alias as you! (Spelling doesn't matter)
  21. Manage to find a player on call via phone number!
  22. Player calls you a nice word (legend, angel, diamond, love etc)
  23. Manage to get 5+ Positive Ratings in one shift
  24. Compliment a colleague in a chat!