CalmedirateclientAnswered3 or morecalls insingle shiftTook 1YPE thisweekClosedminimumof 5 casesin 1 dayPerformedupgradethis weekReceived1 surveymonkeythis weekClosed 30cases lastweekLogged50% billtime oncasesSought TLassistancebeforeMGRStartedgroupchatClosed6 1099casesLoggedPeerSupport (5)this weekResolvedFinancialcasetodayServed asqueuecheerleaderthis weekClosed 35cases thisweekAssistedagent onanotherteam todayScheduledupgradeOn makebusy lessthan 30%of shiftClosed 1case 5days oldor olderQueueclean up(Review)TaughtYPE orMini YPELogged80% logtimeAssistedteammatetodayZerocalls re-queuedCalmedirateclientAnswered3 or morecalls insingle shiftTook 1YPE thisweekClosedminimumof 5 casesin 1 dayPerformedupgradethis weekReceived1 surveymonkeythis weekClosed 30cases lastweekLogged50% billtime oncasesSought TLassistancebeforeMGRStartedgroupchatClosed6 1099casesLoggedPeerSupport (5)this weekResolvedFinancialcasetodayServed asqueuecheerleaderthis weekClosed 35cases thisweekAssistedagent onanotherteam todayScheduledupgradeOn makebusy lessthan 30%of shiftClosed 1case 5days oldor olderQueueclean up(Review)TaughtYPE orMini YPELogged80% logtimeAssistedteammatetodayZerocalls re-queued

Bingo Voyager Frontline - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calmed irate client
  2. Answered 3 or more calls in single shift
  3. Took 1 YPE this week
  4. Closed minimum of 5 cases in 1 day
  5. Performed upgrade this week
  6. Received 1 survey monkey this week
  7. Closed 30 cases last week
  8. Logged 50% bill time on cases
  9. Sought TL assistance before MGR
  10. Started group chat
  11. Closed 6 1099 cases
  12. Logged Peer Support (5) this week
  13. Resolved Financial case today
  14. Served as queue cheerleader this week
  15. Closed 35 cases this week
  16. Assisted agent on another team today
  17. Scheduled upgrade
  18. On make busy less than 30% of shift
  19. Closed 1 case 5 days old or older
  20. Queue clean up (Review)
  21. Taught YPE or Mini YPE
  22. Logged 80% log time
  23. Assisted teammate today
  24. Zero calls re-queued