Served asqueuecheerleaderthis weekSought TLassistancebeforeMGRQueueclean up(Review)TaughtYPE orMini YPELoggedPeerSupport (5)this weekAnswered3 or morecalls insingle shiftZerocalls re-queuedClosed 30cases lastweekClosedminimumof 5 casesin 1 dayPerformedupgradethis weekClosed 1case 5days oldor olderStartedgroupchatResolvedFinancialcasetodayClosed6 1099casesAssistedagent onanotherteam todayTook 1YPE thisweekCalmedirateclientReceived1 surveymonkeythis weekAssistedteammatetodayClosed 35cases thisweekScheduledupgradeLogged50% billtime oncasesOn makebusy lessthan 30%of shiftLogged80% logtimeServed asqueuecheerleaderthis weekSought TLassistancebeforeMGRQueueclean up(Review)TaughtYPE orMini YPELoggedPeerSupport (5)this weekAnswered3 or morecalls insingle shiftZerocalls re-queuedClosed 30cases lastweekClosedminimumof 5 casesin 1 dayPerformedupgradethis weekClosed 1case 5days oldor olderStartedgroupchatResolvedFinancialcasetodayClosed6 1099casesAssistedagent onanotherteam todayTook 1YPE thisweekCalmedirateclientReceived1 surveymonkeythis weekAssistedteammatetodayClosed 35cases thisweekScheduledupgradeLogged50% billtime oncasesOn makebusy lessthan 30%of shiftLogged80% logtime

Bingo Voyager Frontline - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Served as queue cheerleader this week
  2. Sought TL assistance before MGR
  3. Queue clean up (Review)
  4. Taught YPE or Mini YPE
  5. Logged Peer Support (5) this week
  6. Answered 3 or more calls in single shift
  7. Zero calls re-queued
  8. Closed 30 cases last week
  9. Closed minimum of 5 cases in 1 day
  10. Performed upgrade this week
  11. Closed 1 case 5 days old or older
  12. Started group chat
  13. Resolved Financial case today
  14. Closed 6 1099 cases
  15. Assisted agent on another team today
  16. Took 1 YPE this week
  17. Calmed irate client
  18. Received 1 survey monkey this week
  19. Assisted teammate today
  20. Closed 35 cases this week
  21. Scheduled upgrade
  22. Logged 50% bill time on cases
  23. On make busy less than 30% of shift
  24. Logged 80% log time