Scheduled upgrade Logged Peer Support (5) this week Sought TL assistance before MGR Calmed irate client Closed 1 case 5 days old or older Taught YPE or Mini YPE Took 1 YPE this week On make busy less than 30% of shift Answered 3 or more calls in single shift Logged 50% bill time on cases Closed 6 1099 cases Served as queue cheerleader this week Received 1 survey monkey this week Queue clean up (Review) Zero calls re- queued Assisted agent on another team today Logged 80% log time Closed minimum of 5 cases in 1 day Resolved Financial case today Closed 30 cases last week Performed upgrade this week Closed 35 cases this week Started group chat Assisted teammate today Scheduled upgrade Logged Peer Support (5) this week Sought TL assistance before MGR Calmed irate client Closed 1 case 5 days old or older Taught YPE or Mini YPE Took 1 YPE this week On make busy less than 30% of shift Answered 3 or more calls in single shift Logged 50% bill time on cases Closed 6 1099 cases Served as queue cheerleader this week Received 1 survey monkey this week Queue clean up (Review) Zero calls re- queued Assisted agent on another team today Logged 80% log time Closed minimum of 5 cases in 1 day Resolved Financial case today Closed 30 cases last week Performed upgrade this week Closed 35 cases this week Started group chat Assisted teammate today
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Scheduled upgrade
Logged Peer Support (5) this week
Sought TL assistance before MGR
Calmed irate client
Closed 1 case 5 days old or older
Taught YPE or Mini YPE
Took 1 YPE this week
On make busy less than 30% of shift
Answered 3 or more calls in single shift
Logged 50% bill time on cases
Closed 6 1099 cases
Served as queue cheerleader this week
Received 1 survey monkey this week
Queue clean up (Review)
Zero calls re-queued
Assisted agent on another team today
Logged 80% log time
Closed minimum of 5 cases in 1 day
Resolved Financial case today
Closed 30 cases last week
Performed upgrade this week
Closed 35 cases this week
Started group chat
Assisted teammate today