Closed 1case 5days oldor olderCalmedirateclientReceived1 surveymonkeythis weekAssistedagent onanotherteam todayScheduledupgradeZerocalls re-queuedTook 1YPE thisweekAssistedteammatetodayClosedminimumof 5 casesin 1 daySought TLassistancebeforeMGRQueueclean up(Review)Closed6 1099casesResolvedFinancialcasetodayStartedgroupchatServed asqueuecheerleaderthis weekLogged50% billtime oncasesLogged80% logtimeClosed 35cases thisweekAnswered3 or morecalls insingle shiftLoggedPeerSupport (5)this weekClosed 30cases lastweekOn makebusy lessthan 30%of shiftTaughtYPE orMini YPEPerformedupgradethis weekClosed 1case 5days oldor olderCalmedirateclientReceived1 surveymonkeythis weekAssistedagent onanotherteam todayScheduledupgradeZerocalls re-queuedTook 1YPE thisweekAssistedteammatetodayClosedminimumof 5 casesin 1 daySought TLassistancebeforeMGRQueueclean up(Review)Closed6 1099casesResolvedFinancialcasetodayStartedgroupchatServed asqueuecheerleaderthis weekLogged50% billtime oncasesLogged80% logtimeClosed 35cases thisweekAnswered3 or morecalls insingle shiftLoggedPeerSupport (5)this weekClosed 30cases lastweekOn makebusy lessthan 30%of shiftTaughtYPE orMini YPEPerformedupgradethis week

Bingo Voyager Frontline - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Closed 1 case 5 days old or older
  2. Calmed irate client
  3. Received 1 survey monkey this week
  4. Assisted agent on another team today
  5. Scheduled upgrade
  6. Zero calls re-queued
  7. Took 1 YPE this week
  8. Assisted teammate today
  9. Closed minimum of 5 cases in 1 day
  10. Sought TL assistance before MGR
  11. Queue clean up (Review)
  12. Closed 6 1099 cases
  13. Resolved Financial case today
  14. Started group chat
  15. Served as queue cheerleader this week
  16. Logged 50% bill time on cases
  17. Logged 80% log time
  18. Closed 35 cases this week
  19. Answered 3 or more calls in single shift
  20. Logged Peer Support (5) this week
  21. Closed 30 cases last week
  22. On make busy less than 30% of shift
  23. Taught YPE or Mini YPE
  24. Performed upgrade this week