Caller needsto findmedicalcard for ID #Call isabouttheirchild(ren)SubmitKudo's orMomentsthat MatterOC iscomplimentedTransfertoSLL/MAPABLEAccountsHub ispraisedfor it'sworkCall lasts45+MinutesCallerrequestsa textConducta BLUCaller ison MA-EPDCaller isfrom outof stateRequestedANDdocumentedOC consultCreatednewclient fileHandleddifficultcallerAssistedin a 3-way callCountywait timesarebrought upPart DQuestionsSubmittedemail with3+resourcesBackgroundnoise is tooloud tounderstandcallerHousingTroublesMAverifiedwith MN-ITSCallercoughs orsneezesduring callCallerdoesn't knowwho they'respeakingwithCaller needsto findmedicalcard for ID #Call isabouttheirchild(ren)SubmitKudo's orMomentsthat MatterOC iscomplimentedTransfertoSLL/MAPABLEAccountsHub ispraisedfor it'sworkCall lasts45+MinutesCallerrequestsa textConducta BLUCaller ison MA-EPDCaller isfrom outof stateRequestedANDdocumentedOC consultCreatednewclient fileHandleddifficultcallerAssistedin a 3-way callCountywait timesarebrought upPart DQuestionsSubmittedemail with3+resourcesBackgroundnoise is tooloud tounderstandcallerHousingTroublesMAverifiedwith MN-ITSCallercoughs orsneezesduring callCallerdoesn't knowwho they'respeakingwith

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller needs to find medical card for ID #
  2. Call is about their child(ren)
  3. Submit Kudo's or Moments that Matter
  4. OC is complimented
  5. Transfer to SLL/MAP
  6. ABLE Accounts
  7. Hub is praised for it's work
  8. Call lasts 45+ Minutes
  9. Caller requests a text
  10. Conduct a BLU
  11. Caller is on MA-EPD
  12. Caller is from out of state
  13. Requested AND documented OC consult
  14. Created new client file
  15. Handled difficult caller
  16. Assisted in a 3-way call
  17. County wait times are brought up
  18. Part D Questions
  19. Submitted email with 3+ resources
  20. Background noise is too loud to understand caller
  21. Housing Troubles
  22. MA verified with MN-ITS
  23. Caller coughs or sneezes during call
  24. Caller doesn't know who they're speaking with