Callerrequestsa textPart DQuestionsBackgroundnoise is tooloud tounderstandcallerOC iscomplimentedCallerdoesn't knowwho they'respeakingwithHandleddifficultcallerSubmittedemail with3+resourcesCountywait timesarebrought upHub ispraisedfor it'sworkCaller needsto findmedicalcard for ID #TransfertoSLL/MAPCaller ison MA-EPDAssistedin a 3-way callSubmitKudo's orMomentsthat MatterCall lasts45+MinutesABLEAccountsCaller isfrom outof stateHousingTroublesRequestedANDdocumentedOC consultCall isabouttheirchild(ren)Conducta BLUMAverifiedwith MN-ITSCreatednewclient fileCallercoughs orsneezesduring callCallerrequestsa textPart DQuestionsBackgroundnoise is tooloud tounderstandcallerOC iscomplimentedCallerdoesn't knowwho they'respeakingwithHandleddifficultcallerSubmittedemail with3+resourcesCountywait timesarebrought upHub ispraisedfor it'sworkCaller needsto findmedicalcard for ID #TransfertoSLL/MAPCaller ison MA-EPDAssistedin a 3-way callSubmitKudo's orMomentsthat MatterCall lasts45+MinutesABLEAccountsCaller isfrom outof stateHousingTroublesRequestedANDdocumentedOC consultCall isabouttheirchild(ren)Conducta BLUMAverifiedwith MN-ITSCreatednewclient fileCallercoughs orsneezesduring call

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller requests a text
  2. Part D Questions
  3. Background noise is too loud to understand caller
  4. OC is complimented
  5. Caller doesn't know who they're speaking with
  6. Handled difficult caller
  7. Submitted email with 3+ resources
  8. County wait times are brought up
  9. Hub is praised for it's work
  10. Caller needs to find medical card for ID #
  11. Transfer to SLL/MAP
  12. Caller is on MA-EPD
  13. Assisted in a 3-way call
  14. Submit Kudo's or Moments that Matter
  15. Call lasts 45+ Minutes
  16. ABLE Accounts
  17. Caller is from out of state
  18. Housing Troubles
  19. Requested AND documented OC consult
  20. Call is about their child(ren)
  21. Conduct a BLU
  22. MA verified with MN-ITS
  23. Created new client file
  24. Caller coughs or sneezes during call