OC iscomplimentedRequestedANDdocumentedOC consultMAverifiedwith MN-ITSCallerrequestsa textHousingTroublesABLEAccountsCall lasts45+MinutesCountywait timesarebrought upTransfertoSLL/MAPCaller ison MA-EPDSubmitKudo's orMomentsthat MatterBackgroundnoise is tooloud tounderstandcallerHub ispraisedfor it'sworkCall isabouttheirchild(ren)HandleddifficultcallerPart DQuestionsCreatednewclient fileSubmittedemail with3+resourcesCallerdoesn't knowwho they'respeakingwithCaller isfrom outof stateAssistedin a 3-way callCaller needsto findmedicalcard for ID #Callercoughs orsneezesduring callConducta BLUOC iscomplimentedRequestedANDdocumentedOC consultMAverifiedwith MN-ITSCallerrequestsa textHousingTroublesABLEAccountsCall lasts45+MinutesCountywait timesarebrought upTransfertoSLL/MAPCaller ison MA-EPDSubmitKudo's orMomentsthat MatterBackgroundnoise is tooloud tounderstandcallerHub ispraisedfor it'sworkCall isabouttheirchild(ren)HandleddifficultcallerPart DQuestionsCreatednewclient fileSubmittedemail with3+resourcesCallerdoesn't knowwho they'respeakingwithCaller isfrom outof stateAssistedin a 3-way callCaller needsto findmedicalcard for ID #Callercoughs orsneezesduring callConducta BLU

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OC is complimented
  2. Requested AND documented OC consult
  3. MA verified with MN-ITS
  4. Caller requests a text
  5. Housing Troubles
  6. ABLE Accounts
  7. Call lasts 45+ Minutes
  8. County wait times are brought up
  9. Transfer to SLL/MAP
  10. Caller is on MA-EPD
  11. Submit Kudo's or Moments that Matter
  12. Background noise is too loud to understand caller
  13. Hub is praised for it's work
  14. Call is about their child(ren)
  15. Handled difficult caller
  16. Part D Questions
  17. Created new client file
  18. Submitted email with 3+ resources
  19. Caller doesn't know who they're speaking with
  20. Caller is from out of state
  21. Assisted in a 3-way call
  22. Caller needs to find medical card for ID #
  23. Caller coughs or sneezes during call
  24. Conduct a BLU