Part DQuestionsCaller needsto findmedicalcard for ID #Call lasts45+MinutesCallercoughs orsneezesduring callBackgroundnoise is tooloud tounderstandcallerRequestedANDdocumentedOC consultCaller isfrom outof stateMAverifiedwith MN-ITSCountywait timesarebrought upCaller ison MA-EPDCall isabouttheirchild(ren)OC iscomplimentedConducta BLUCreatednewclient fileHandleddifficultcallerAssistedin a 3-way callCallerrequestsa textCallerdoesn't knowwho they'respeakingwithABLEAccountsTransfertoSLL/MAPHousingTroublesSubmittedemail with3+resourcesSubmitKudo's orMomentsthat MatterHub ispraisedfor it'sworkPart DQuestionsCaller needsto findmedicalcard for ID #Call lasts45+MinutesCallercoughs orsneezesduring callBackgroundnoise is tooloud tounderstandcallerRequestedANDdocumentedOC consultCaller isfrom outof stateMAverifiedwith MN-ITSCountywait timesarebrought upCaller ison MA-EPDCall isabouttheirchild(ren)OC iscomplimentedConducta BLUCreatednewclient fileHandleddifficultcallerAssistedin a 3-way callCallerrequestsa textCallerdoesn't knowwho they'respeakingwithABLEAccountsTransfertoSLL/MAPHousingTroublesSubmittedemail with3+resourcesSubmitKudo's orMomentsthat MatterHub ispraisedfor it'swork

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Part D Questions
  2. Caller needs to find medical card for ID #
  3. Call lasts 45+ Minutes
  4. Caller coughs or sneezes during call
  5. Background noise is too loud to understand caller
  6. Requested AND documented OC consult
  7. Caller is from out of state
  8. MA verified with MN-ITS
  9. County wait times are brought up
  10. Caller is on MA-EPD
  11. Call is about their child(ren)
  12. OC is complimented
  13. Conduct a BLU
  14. Created new client file
  15. Handled difficult caller
  16. Assisted in a 3-way call
  17. Caller requests a text
  18. Caller doesn't know who they're speaking with
  19. ABLE Accounts
  20. Transfer to SLL/MAP
  21. Housing Troubles
  22. Submitted email with 3+ resources
  23. Submit Kudo's or Moments that Matter
  24. Hub is praised for it's work