Caller ison MA-EPDCallerrequestsa textAssistedin a 3-way callCallercoughs orsneezesduring callCaller isfrom outof stateMAverifiedwith MN-ITSHousingTroublesSubmittedemail with3+resourcesCreatednewclient fileCaller needsto findmedicalcard for ID #HandleddifficultcallerTransfertoSLL/MAPCountywait timesarebrought upHub ispraisedfor it'sworkRequestedANDdocumentedOC consultConducta BLUOC iscomplimentedPart DQuestionsABLEAccountsSubmitKudo's orMomentsthat MatterBackgroundnoise is tooloud tounderstandcallerCall lasts45+MinutesCall isabouttheirchild(ren)Callerdoesn't knowwho they'respeakingwithCaller ison MA-EPDCallerrequestsa textAssistedin a 3-way callCallercoughs orsneezesduring callCaller isfrom outof stateMAverifiedwith MN-ITSHousingTroublesSubmittedemail with3+resourcesCreatednewclient fileCaller needsto findmedicalcard for ID #HandleddifficultcallerTransfertoSLL/MAPCountywait timesarebrought upHub ispraisedfor it'sworkRequestedANDdocumentedOC consultConducta BLUOC iscomplimentedPart DQuestionsABLEAccountsSubmitKudo's orMomentsthat MatterBackgroundnoise is tooloud tounderstandcallerCall lasts45+MinutesCall isabouttheirchild(ren)Callerdoesn't knowwho they'respeakingwith

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller is on MA-EPD
  2. Caller requests a text
  3. Assisted in a 3-way call
  4. Caller coughs or sneezes during call
  5. Caller is from out of state
  6. MA verified with MN-ITS
  7. Housing Troubles
  8. Submitted email with 3+ resources
  9. Created new client file
  10. Caller needs to find medical card for ID #
  11. Handled difficult caller
  12. Transfer to SLL/MAP
  13. County wait times are brought up
  14. Hub is praised for it's work
  15. Requested AND documented OC consult
  16. Conduct a BLU
  17. OC is complimented
  18. Part D Questions
  19. ABLE Accounts
  20. Submit Kudo's or Moments that Matter
  21. Background noise is too loud to understand caller
  22. Call lasts 45+ Minutes
  23. Call is about their child(ren)
  24. Caller doesn't know who they're speaking with