Hub ispraisedfor it'sworkCreatednewclient fileOC iscomplimentedCall isabouttheirchild(ren)ABLEAccountsCaller needsto findmedicalcard for ID #Assistedin a 3-way callCountywait timesarebrought upHousingTroublesPart DQuestionsSubmitKudo's orMomentsthat MatterCallerdoesn't knowwho they'respeakingwithBackgroundnoise is tooloud tounderstandcallerConducta BLUCall lasts45+MinutesCaller ison MA-EPDCallercoughs orsneezesduring callCaller isfrom outof stateRequestedANDdocumentedOC consultMAverifiedwith MN-ITSHandleddifficultcallerCallerrequestsa textTransfertoSLL/MAPSubmittedemail with3+resourcesHub ispraisedfor it'sworkCreatednewclient fileOC iscomplimentedCall isabouttheirchild(ren)ABLEAccountsCaller needsto findmedicalcard for ID #Assistedin a 3-way callCountywait timesarebrought upHousingTroublesPart DQuestionsSubmitKudo's orMomentsthat MatterCallerdoesn't knowwho they'respeakingwithBackgroundnoise is tooloud tounderstandcallerConducta BLUCall lasts45+MinutesCaller ison MA-EPDCallercoughs orsneezesduring callCaller isfrom outof stateRequestedANDdocumentedOC consultMAverifiedwith MN-ITSHandleddifficultcallerCallerrequestsa textTransfertoSLL/MAPSubmittedemail with3+resources

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hub is praised for it's work
  2. Created new client file
  3. OC is complimented
  4. Call is about their child(ren)
  5. ABLE Accounts
  6. Caller needs to find medical card for ID #
  7. Assisted in a 3-way call
  8. County wait times are brought up
  9. Housing Troubles
  10. Part D Questions
  11. Submit Kudo's or Moments that Matter
  12. Caller doesn't know who they're speaking with
  13. Background noise is too loud to understand caller
  14. Conduct a BLU
  15. Call lasts 45+ Minutes
  16. Caller is on MA-EPD
  17. Caller coughs or sneezes during call
  18. Caller is from out of state
  19. Requested AND documented OC consult
  20. MA verified with MN-ITS
  21. Handled difficult caller
  22. Caller requests a text
  23. Transfer to SLL/MAP
  24. Submitted email with 3+ resources