Creatednewclient filePart DQuestionsCall lasts45+MinutesConducta BLUTransfertoSLL/MAPABLEAccountsCountywait timesarebrought upCall isabouttheirchild(ren)Caller isfrom outof stateCaller needsto findmedicalcard for ID #Caller ison MA-EPDRequestedANDdocumentedOC consultHandleddifficultcallerSubmitKudo's orMomentsthat MatterCallercoughs orsneezesduring callOC iscomplimentedHub ispraisedfor it'sworkSubmittedemail with3+resourcesHousingTroublesBackgroundnoise is tooloud tounderstandcallerMAverifiedwith MN-ITSCallerdoesn't knowwho they'respeakingwithCallerrequestsa textAssistedin a 3-way callCreatednewclient filePart DQuestionsCall lasts45+MinutesConducta BLUTransfertoSLL/MAPABLEAccountsCountywait timesarebrought upCall isabouttheirchild(ren)Caller isfrom outof stateCaller needsto findmedicalcard for ID #Caller ison MA-EPDRequestedANDdocumentedOC consultHandleddifficultcallerSubmitKudo's orMomentsthat MatterCallercoughs orsneezesduring callOC iscomplimentedHub ispraisedfor it'sworkSubmittedemail with3+resourcesHousingTroublesBackgroundnoise is tooloud tounderstandcallerMAverifiedwith MN-ITSCallerdoesn't knowwho they'respeakingwithCallerrequestsa textAssistedin a 3-way call

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Created new client file
  2. Part D Questions
  3. Call lasts 45+ Minutes
  4. Conduct a BLU
  5. Transfer to SLL/MAP
  6. ABLE Accounts
  7. County wait times are brought up
  8. Call is about their child(ren)
  9. Caller is from out of state
  10. Caller needs to find medical card for ID #
  11. Caller is on MA-EPD
  12. Requested AND documented OC consult
  13. Handled difficult caller
  14. Submit Kudo's or Moments that Matter
  15. Caller coughs or sneezes during call
  16. OC is complimented
  17. Hub is praised for it's work
  18. Submitted email with 3+ resources
  19. Housing Troubles
  20. Background noise is too loud to understand caller
  21. MA verified with MN-ITS
  22. Caller doesn't know who they're speaking with
  23. Caller requests a text
  24. Assisted in a 3-way call