Submittedemail with3+resourcesCallerrequestsa textCreatednewclient fileCaller isfrom outof stateCaller ison MA-EPDHandleddifficultcallerMAverifiedwith MN-ITSCallercoughs orsneezesduring callPart DQuestionsHousingTroublesBackgroundnoise is tooloud tounderstandcallerCall isabouttheirchild(ren)ABLEAccountsRequestedANDdocumentedOC consultAssistedin a 3-way callOC iscomplimentedCaller needsto findmedicalcard for ID #Callerdoesn't knowwho they'respeakingwithCountywait timesarebrought upSubmitKudo's orMomentsthat MatterHub ispraisedfor it'sworkConducta BLUTransfertoSLL/MAPCall lasts45+MinutesSubmittedemail with3+resourcesCallerrequestsa textCreatednewclient fileCaller isfrom outof stateCaller ison MA-EPDHandleddifficultcallerMAverifiedwith MN-ITSCallercoughs orsneezesduring callPart DQuestionsHousingTroublesBackgroundnoise is tooloud tounderstandcallerCall isabouttheirchild(ren)ABLEAccountsRequestedANDdocumentedOC consultAssistedin a 3-way callOC iscomplimentedCaller needsto findmedicalcard for ID #Callerdoesn't knowwho they'respeakingwithCountywait timesarebrought upSubmitKudo's orMomentsthat MatterHub ispraisedfor it'sworkConducta BLUTransfertoSLL/MAPCall lasts45+Minutes

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted email with 3+ resources
  2. Caller requests a text
  3. Created new client file
  4. Caller is from out of state
  5. Caller is on MA-EPD
  6. Handled difficult caller
  7. MA verified with MN-ITS
  8. Caller coughs or sneezes during call
  9. Part D Questions
  10. Housing Troubles
  11. Background noise is too loud to understand caller
  12. Call is about their child(ren)
  13. ABLE Accounts
  14. Requested AND documented OC consult
  15. Assisted in a 3-way call
  16. OC is complimented
  17. Caller needs to find medical card for ID #
  18. Caller doesn't know who they're speaking with
  19. County wait times are brought up
  20. Submit Kudo's or Moments that Matter
  21. Hub is praised for it's work
  22. Conduct a BLU
  23. Transfer to SLL/MAP
  24. Call lasts 45+ Minutes