Countywait timesarebrought upTransfertoSLL/MAPCallerrequestsa textCreatednewclient fileAssistedin a 3-way callSubmittedemail with3+resourcesABLEAccountsHub ispraisedfor it'sworkMAverifiedwith MN-ITSCaller needsto findmedicalcard for ID #Caller ison MA-EPDPart DQuestionsOC iscomplimentedBackgroundnoise is tooloud tounderstandcallerCall lasts45+MinutesSubmitKudo's orMomentsthat MatterHandleddifficultcallerCallercoughs orsneezesduring callCall isabouttheirchild(ren)Caller isfrom outof stateHousingTroublesCallerdoesn't knowwho they'respeakingwithConducta BLURequestedANDdocumentedOC consultCountywait timesarebrought upTransfertoSLL/MAPCallerrequestsa textCreatednewclient fileAssistedin a 3-way callSubmittedemail with3+resourcesABLEAccountsHub ispraisedfor it'sworkMAverifiedwith MN-ITSCaller needsto findmedicalcard for ID #Caller ison MA-EPDPart DQuestionsOC iscomplimentedBackgroundnoise is tooloud tounderstandcallerCall lasts45+MinutesSubmitKudo's orMomentsthat MatterHandleddifficultcallerCallercoughs orsneezesduring callCall isabouttheirchild(ren)Caller isfrom outof stateHousingTroublesCallerdoesn't knowwho they'respeakingwithConducta BLURequestedANDdocumentedOC consult

Hub Customer Service Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. County wait times are brought up
  2. Transfer to SLL/MAP
  3. Caller requests a text
  4. Created new client file
  5. Assisted in a 3-way call
  6. Submitted email with 3+ resources
  7. ABLE Accounts
  8. Hub is praised for it's work
  9. MA verified with MN-ITS
  10. Caller needs to find medical card for ID #
  11. Caller is on MA-EPD
  12. Part D Questions
  13. OC is complimented
  14. Background noise is too loud to understand caller
  15. Call lasts 45+ Minutes
  16. Submit Kudo's or Moments that Matter
  17. Handled difficult caller
  18. Caller coughs or sneezes during call
  19. Call is about their child(ren)
  20. Caller is from out of state
  21. Housing Troubles
  22. Caller doesn't know who they're speaking with
  23. Conduct a BLU
  24. Requested AND documented OC consult