(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Why are you deducting premiums"
"Can I keep it/what's the buy back price"
Client calls more than once in a day
Reserves go to Tech for approval
Client calls in the middle of eating/drinking something
Incoming Teams call while on a CRM call
"Getting my own valuations"
Sum Insured dropped on Renewal
"I don't want you to Total loss my Vehicle"
"I'm not so good with technology"
Client calls for an update after a day/hours
"I can't buy a new car with that settlement"
RM/Serviced by Teams calls/messages you
Shitty Reception
Requests email after offering settlement on phone
Client chases up XS (Not at fault, or believes they aren't)
Vehicle is a clear Total Loss
"I pay you a lot on my premiums"
Client needs to talk to partner/etc. first
"I am going to complain"
Repeated client calls while on a call with someone else
