(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client needs to talk to partner/etc. first
Reserves go to Tech for approval
Client chases up XS (Not at fault, or believes they aren't)
RM/Serviced by Teams calls/messages you
"I'm not so good with technology"
"Why are you deducting premiums"
Client calls more than once in a day
Client calls in the middle of eating/drinking something
Requests email after offering settlement on phone
"I pay you a lot on my premiums"
"I am going to complain"
"Can I keep it/what's the buy back price"
"Getting my own valuations"
Vehicle is a clear Total Loss
"I can't buy a new car with that settlement"
"I'm going to pull all my insurance with you"
Sum Insured dropped on Renewal
"I have agreed value"
Shitty Reception
Repeated client calls while on a call with someone else
