(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Repeated client calls while on a call with someone else
Client needs to talk to partner/etc. first
Requests email after offering settlement on phone
"Can I keep it/what's the buy back price"
"I'm not so good with technology"
Vehicle is a clear Total Loss
Client chases up XS (Not at fault, or believes they aren't)
"Getting my own valuations"
"I don't want you to Total loss my Vehicle"
"I pay you a lot on my premiums"
Client calls for an update after a day/hours
Sum Insured dropped on Renewal
"Why are you deducting premiums"
Reserves go to Tech for approval
"I am going to complain"
"Can I remove *blank* from vehicle"
"I have agreed value"
"I'm going to pull all my insurance with you"
RM/Serviced by Teams calls/messages you
Incoming Teams call while on a CRM call
Shitty Reception
"I can't buy a new car with that settlement"
Client calls more than once in a day
Client calls in the middle of eating/drinking something
