(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I am going to complain"
Client calls more than once in a day
Client calls for an update after a day/hours
Shitty Reception
Reserves go to Tech for approval
"I pay you a lot on my premiums"
Sum Insured dropped on Renewal
"Why are you deducting premiums"
"I have agreed value"
"Getting my own valuations"
"I'm not so good with technology"
"Can I remove *blank* from vehicle"
Requests email after offering settlement on phone
"I can't buy a new car with that settlement"
RM/Serviced by Teams calls/messages you
Incoming Teams call while on a CRM call
"I don't want you to Total loss my Vehicle"
Client calls in the middle of eating/drinking something
Vehicle is a clear Total Loss
Client chases up XS (Not at fault, or believes they aren't)
"Can I keep it/what's the buy back price"
Repeated client calls while on a call with someone else
