(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Getting my own valuations"
"I can't buy a new car with that settlement"
Requests email after offering settlement on phone
"I don't want you to Total loss my Vehicle"
Client calls more than once in a day
"I have agreed value"
Incoming Teams call while on a CRM call
"I'm not so good with technology"
Reserves go to Tech for approval
"I pay you a lot on my premiums"
Client chases up XS (Not at fault, or believes they aren't)
"Can I keep it/what's the buy back price"
"Can I remove *blank* from vehicle"
Client calls in the middle of eating/drinking something
"I'm going to pull all my insurance with you"
"I am going to complain"
Shitty Reception
Client needs to talk to partner/etc. first
"Why are you deducting premiums"
RM/Serviced by Teams calls/messages you
Sum Insured dropped on Renewal
Repeated client calls while on a call with someone else
