(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Vehicle is a clear Total Loss
Client needs to talk to partner/etc. first
Shitty Reception
"I'm not so good with technology"
"Why are you deducting premiums"
"I can't buy a new car with that settlement"
Requests email after offering settlement on phone
Client calls for an update after a day/hours
"Can I remove *blank* from vehicle"
"I pay you a lot on my premiums"
Client chases up XS (Not at fault, or believes they aren't)
"Getting my own valuations"
Client calls in the middle of eating/drinking something
"Can I keep it/what's the buy back price"
"I have agreed value"
Reserves go to Tech for approval
Client calls more than once in a day
Incoming Teams call while on a CRM call
"I don't want you to Total loss my Vehicle"
"I am going to complain"
"I'm going to pull all my insurance with you"
Repeated client calls while on a call with someone else
