(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I have agreed value"
Sum Insured dropped on Renewal
"Can I keep it/what's the buy back price"
"Why are you deducting premiums"
Shitty Reception
"Can I remove *blank* from vehicle"
"Getting my own valuations"
"I can't buy a new car with that settlement"
"I don't want you to Total loss my Vehicle"
Repeated client calls while on a call with someone else
Client calls more than once in a day
"I'm going to pull all my insurance with you"
Client needs to talk to partner/etc. first
"I'm not so good with technology"
Client chases up XS (Not at fault, or believes they aren't)
RM/Serviced by Teams calls/messages you
Reserves go to Tech for approval
Client calls for an update after a day/hours
Requests email after offering settlement on phone
Vehicle is a clear Total Loss
Client calls in the middle of eating/drinking something
