(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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C-Helped a customer solve a tough problem
C-Addressed a customer issue creatively
P-Invited a different perspective into a decision
O-Celebrated meaningful progress, not just activity
C-Shared a customer success story with your team
S-Volunteered in your community recently
P-Challenged the status quo constructively
C-Went above and beyond to exceed expectations
S-Took the time to mentor or coach someone
C-Received positive feedback from a customer
P-Asked “what if we did it differently?”
P-Learned a new skill or tool recently
P-Suggested a new way to improve a process
O-Asked for feedback to improve
O-Took accountability for a mistake and learned from it
C-Simplified a process for better customer experience
O-Took initiative to solve a problem without being asked
S-Appreciated someone’s unique perspective
P-Attended a webinar or training session
C-Stayed resilient solving a customer issue
O-Followed through on a tough commitment
S-Assumed positive intent in a tough moment
S-Made someone feel seen or heard at work
O-Set a clear goal and tracked progress
S-Participated in an Employee Network event
P-Took a risk that led to a positive outcome
O-Held yourself or others accountable respectfully