"I'm notsure, butlet mecheck.""Yourgrandtotal is…""Let meconfirm…""Does thatsoundalright?""Let merepeatthat backto you.""Am Iunderstandingthatcorrectly?""I'll lookinto thatfor you.""I'llinvestigateand get backto you.""Let's take amoment toreview yourreservation.""Forcontext…""___ willbe postedaround…""You canrespondto myemail…""Thereason wedo thisis…""I willfollow upwith youvia…""Youcan findthat…""I'mhappy toexplainthat.""We dothisso/to…""You canexpect tohear fromus…"Quote caxorrebookingfee"Werequire____because…""Thedeadlineis…""I'llconnectwith…""I willfollow upwith youvia…""Let'sgoover…""I'm notsure, butlet mecheck.""Yourgrandtotal is…""Let meconfirm…""Does thatsoundalright?""Let merepeatthat backto you.""Am Iunderstandingthatcorrectly?""I'll lookinto thatfor you.""I'llinvestigateand get backto you.""Let's take amoment toreview yourreservation.""Forcontext…""___ willbe postedaround…""You canrespondto myemail…""Thereason wedo thisis…""I willfollow upwith youvia…""Youcan findthat…""I'mhappy toexplainthat.""We dothisso/to…""You canexpect tohear fromus…"Quote caxorrebookingfee"Werequire____because…""Thedeadlineis…""I'llconnectwith…""I willfollow upwith youvia…""Let'sgoover…"

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
N
4
O
5
O
6
O
7
N
8
N
9
O
10
G
11
B
12
I
13
G
14
I
15
I
16
G
17
G
18
B
19
B
20
G
21
B
22
I
23
I
24
O
  1. N-"I'm not sure, but let me check."
  2. B-"Your grand total is…"
  3. N-"Let me confirm…"
  4. O-"Does that sound alright?"
  5. O-"Let me repeat that back to you."
  6. O-"Am I understanding that correctly?"
  7. N-"I'll look into that for you."
  8. N-"I'll investigate and get back to you."
  9. O-"Let's take a moment to review your reservation."
  10. G-"For context…"
  11. B-"___ will be posted around…"
  12. I-"You can respond to my email…"
  13. G-"The reason we do this is…"
  14. I-"I will follow up with you via…"
  15. I-"You can find that…"
  16. G-"I'm happy to explain that."
  17. G-"We do this so/to…"
  18. B-"You can expect to hear from us…"
  19. B-Quote cax or rebooking fee
  20. G-"We require ____ because…"
  21. B-"The deadline is…"
  22. I-"I'll connect with…"
  23. I-"I will follow up with you via…"
  24. O-"Let's go over…"