"Let'sgoover…""I'llconnectwith…""Youcan findthat…""Forcontext…""You canexpect tohear fromus…""I'llinvestigateand get backto you.""Am Iunderstandingthatcorrectly?""Let meconfirm…""I'll lookinto thatfor you.""I'mhappy toexplainthat.""Let's take amoment toreview yourreservation.""Does thatsoundalright?""You canrespondto myemail…""I'm notsure, butlet mecheck.""Let merepeatthat backto you.""I willfollow upwith youvia…""Werequire____because…""Thereason wedo thisis…"Quote caxorrebookingfee"I willfollow upwith youvia…""___ willbe postedaround…""Thedeadlineis…""We dothisso/to…""Yourgrandtotal is…""Let'sgoover…""I'llconnectwith…""Youcan findthat…""Forcontext…""You canexpect tohear fromus…""I'llinvestigateand get backto you.""Am Iunderstandingthatcorrectly?""Let meconfirm…""I'll lookinto thatfor you.""I'mhappy toexplainthat.""Let's take amoment toreview yourreservation.""Does thatsoundalright?""You canrespondto myemail…""I'm notsure, butlet mecheck.""Let merepeatthat backto you.""I willfollow upwith youvia…""Werequire____because…""Thereason wedo thisis…"Quote caxorrebookingfee"I willfollow upwith youvia…""___ willbe postedaround…""Thedeadlineis…""We dothisso/to…""Yourgrandtotal is…"

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
I
4
G
5
B
6
N
7
O
8
N
9
N
10
G
11
O
12
O
13
I
14
N
15
O
16
I
17
G
18
G
19
B
20
I
21
B
22
B
23
G
24
B
  1. O-"Let's go over…"
  2. I-"I'll connect with…"
  3. I-"You can find that…"
  4. G-"For context…"
  5. B-"You can expect to hear from us…"
  6. N-"I'll investigate and get back to you."
  7. O-"Am I understanding that correctly?"
  8. N-"Let me confirm…"
  9. N-"I'll look into that for you."
  10. G-"I'm happy to explain that."
  11. O-"Let's take a moment to review your reservation."
  12. O-"Does that sound alright?"
  13. I-"You can respond to my email…"
  14. N-"I'm not sure, but let me check."
  15. O-"Let me repeat that back to you."
  16. I-"I will follow up with you via…"
  17. G-"We require ____ because…"
  18. G-"The reason we do this is…"
  19. B-Quote cax or rebooking fee
  20. I-"I will follow up with you via…"
  21. B-"___ will be posted around…"
  22. B-"The deadline is…"
  23. G-"We do this so/to…"
  24. B-"Your grand total is…"