"Youcan findthat…""Yourgrandtotal is…""Let meconfirm…""I'm notsure, butlet mecheck.""You canrespondto myemail…""I'llinvestigateand get backto you.""We dothisso/to…""I willfollow upwith youvia…""I'll lookinto thatfor you.""Werequire____because…"Quote caxorrebookingfee"Does thatsoundalright?""Am Iunderstandingthatcorrectly?""I'llconnectwith…""Thereason wedo thisis…""I'mhappy toexplainthat.""Let'sgoover…""___ willbe postedaround…""Let's take amoment toreview yourreservation.""Forcontext…""I willfollow upwith youvia…""You canexpect tohear fromus…""Let merepeatthat backto you.""Thedeadlineis…""Youcan findthat…""Yourgrandtotal is…""Let meconfirm…""I'm notsure, butlet mecheck.""You canrespondto myemail…""I'llinvestigateand get backto you.""We dothisso/to…""I willfollow upwith youvia…""I'll lookinto thatfor you.""Werequire____because…"Quote caxorrebookingfee"Does thatsoundalright?""Am Iunderstandingthatcorrectly?""I'llconnectwith…""Thereason wedo thisis…""I'mhappy toexplainthat.""Let'sgoover…""___ willbe postedaround…""Let's take amoment toreview yourreservation.""Forcontext…""I willfollow upwith youvia…""You canexpect tohear fromus…""Let merepeatthat backto you.""Thedeadlineis…"

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
N
4
N
5
I
6
N
7
G
8
I
9
N
10
G
11
B
12
O
13
O
14
I
15
G
16
G
17
O
18
B
19
O
20
G
21
I
22
B
23
O
24
B
  1. I-"You can find that…"
  2. B-"Your grand total is…"
  3. N-"Let me confirm…"
  4. N-"I'm not sure, but let me check."
  5. I-"You can respond to my email…"
  6. N-"I'll investigate and get back to you."
  7. G-"We do this so/to…"
  8. I-"I will follow up with you via…"
  9. N-"I'll look into that for you."
  10. G-"We require ____ because…"
  11. B-Quote cax or rebooking fee
  12. O-"Does that sound alright?"
  13. O-"Am I understanding that correctly?"
  14. I-"I'll connect with…"
  15. G-"The reason we do this is…"
  16. G-"I'm happy to explain that."
  17. O-"Let's go over…"
  18. B-"___ will be posted around…"
  19. O-"Let's take a moment to review your reservation."
  20. G-"For context…"
  21. I-"I will follow up with you via…"
  22. B-"You can expect to hear from us…"
  23. O-"Let me repeat that back to you."
  24. B-"The deadline is…"