"I'mhappy toexplainthat.""I'llconnectwith…""We dothisso/to…""Let's take amoment toreview yourreservation.""Forcontext…""You canrespondto myemail…""I'll lookinto thatfor you.""Thedeadlineis…""Let'sgoover…""You canexpect tohear fromus…""I willfollow upwith youvia…"Quote caxorrebookingfee"Does thatsoundalright?""Am Iunderstandingthatcorrectly?""I'm notsure, butlet mecheck.""Thereason wedo thisis…""___ willbe postedaround…""Youcan findthat…""Let merepeatthat backto you.""Let meconfirm…""Werequire____because…""Yourgrandtotal is…""I'llinvestigateand get backto you.""I willfollow upwith youvia…""I'mhappy toexplainthat.""I'llconnectwith…""We dothisso/to…""Let's take amoment toreview yourreservation.""Forcontext…""You canrespondto myemail…""I'll lookinto thatfor you.""Thedeadlineis…""Let'sgoover…""You canexpect tohear fromus…""I willfollow upwith youvia…"Quote caxorrebookingfee"Does thatsoundalright?""Am Iunderstandingthatcorrectly?""I'm notsure, butlet mecheck.""Thereason wedo thisis…""___ willbe postedaround…""Youcan findthat…""Let merepeatthat backto you.""Let meconfirm…""Werequire____because…""Yourgrandtotal is…""I'llinvestigateand get backto you.""I willfollow upwith youvia…"

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
G
4
O
5
G
6
I
7
N
8
B
9
O
10
B
11
I
12
B
13
O
14
O
15
N
16
G
17
B
18
I
19
O
20
N
21
G
22
B
23
N
24
I
  1. G-"I'm happy to explain that."
  2. I-"I'll connect with…"
  3. G-"We do this so/to…"
  4. O-"Let's take a moment to review your reservation."
  5. G-"For context…"
  6. I-"You can respond to my email…"
  7. N-"I'll look into that for you."
  8. B-"The deadline is…"
  9. O-"Let's go over…"
  10. B-"You can expect to hear from us…"
  11. I-"I will follow up with you via…"
  12. B-Quote cax or rebooking fee
  13. O-"Does that sound alright?"
  14. O-"Am I understanding that correctly?"
  15. N-"I'm not sure, but let me check."
  16. G-"The reason we do this is…"
  17. B-"___ will be posted around…"
  18. I-"You can find that…"
  19. O-"Let me repeat that back to you."
  20. N-"Let me confirm…"
  21. G-"We require ____ because…"
  22. B-"Your grand total is…"
  23. N-"I'll investigate and get back to you."
  24. I-"I will follow up with you via…"