"___ willbe postedaround…""You canexpect tohear fromus…""You canrespondto myemail…""Let merepeatthat backto you.""Am Iunderstandingthatcorrectly?"Quote caxorrebookingfee"Werequire____because…""Let's take amoment toreview yourreservation.""I willfollow upwith youvia…""I'mhappy toexplainthat.""Does thatsoundalright?""Let meconfirm…""Let'sgoover…""I willfollow upwith youvia…""We dothisso/to…""Thedeadlineis…""Forcontext…""I'llinvestigateand get backto you.""I'm notsure, butlet mecheck.""I'llconnectwith…""Thereason wedo thisis…""Youcan findthat…""I'll lookinto thatfor you.""Yourgrandtotal is…""___ willbe postedaround…""You canexpect tohear fromus…""You canrespondto myemail…""Let merepeatthat backto you.""Am Iunderstandingthatcorrectly?"Quote caxorrebookingfee"Werequire____because…""Let's take amoment toreview yourreservation.""I willfollow upwith youvia…""I'mhappy toexplainthat.""Does thatsoundalright?""Let meconfirm…""Let'sgoover…""I willfollow upwith youvia…""We dothisso/to…""Thedeadlineis…""Forcontext…""I'llinvestigateand get backto you.""I'm notsure, butlet mecheck.""I'llconnectwith…""Thereason wedo thisis…""Youcan findthat…""I'll lookinto thatfor you.""Yourgrandtotal is…"

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
O
5
O
6
B
7
G
8
O
9
I
10
G
11
O
12
N
13
O
14
I
15
G
16
B
17
G
18
N
19
N
20
I
21
G
22
I
23
N
24
B
  1. B-"___ will be posted around…"
  2. B-"You can expect to hear from us…"
  3. I-"You can respond to my email…"
  4. O-"Let me repeat that back to you."
  5. O-"Am I understanding that correctly?"
  6. B-Quote cax or rebooking fee
  7. G-"We require ____ because…"
  8. O-"Let's take a moment to review your reservation."
  9. I-"I will follow up with you via…"
  10. G-"I'm happy to explain that."
  11. O-"Does that sound alright?"
  12. N-"Let me confirm…"
  13. O-"Let's go over…"
  14. I-"I will follow up with you via…"
  15. G-"We do this so/to…"
  16. B-"The deadline is…"
  17. G-"For context…"
  18. N-"I'll investigate and get back to you."
  19. N-"I'm not sure, but let me check."
  20. I-"I'll connect with…"
  21. G-"The reason we do this is…"
  22. I-"You can find that…"
  23. N-"I'll look into that for you."
  24. B-"Your grand total is…"