"___ willbe postedaround…""I willfollow upwith youvia…""Yourgrandtotal is…""I willfollow upwith youvia…""Youcan findthat…""Forcontext…""I'm notsure, butlet mecheck.""Werequire____because…""Let merepeatthat backto you.""Thereason wedo thisis…""Am Iunderstandingthatcorrectly?""Does thatsoundalright?""Let meconfirm…""Thedeadlineis…""I'llconnectwith…""We dothisso/to…"Quote caxorrebookingfee"You canexpect tohear fromus…""Let's take amoment toreview yourreservation.""I'll lookinto thatfor you.""I'mhappy toexplainthat.""I'llinvestigateand get backto you.""You canrespondto myemail…""Let'sgoover…""___ willbe postedaround…""I willfollow upwith youvia…""Yourgrandtotal is…""I willfollow upwith youvia…""Youcan findthat…""Forcontext…""I'm notsure, butlet mecheck.""Werequire____because…""Let merepeatthat backto you.""Thereason wedo thisis…""Am Iunderstandingthatcorrectly?""Does thatsoundalright?""Let meconfirm…""Thedeadlineis…""I'llconnectwith…""We dothisso/to…"Quote caxorrebookingfee"You canexpect tohear fromus…""Let's take amoment toreview yourreservation.""I'll lookinto thatfor you.""I'mhappy toexplainthat.""I'llinvestigateand get backto you.""You canrespondto myemail…""Let'sgoover…"

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
B
4
I
5
I
6
G
7
N
8
G
9
O
10
G
11
O
12
O
13
N
14
B
15
I
16
G
17
B
18
B
19
O
20
N
21
G
22
N
23
I
24
O
  1. B-"___ will be posted around…"
  2. I-"I will follow up with you via…"
  3. B-"Your grand total is…"
  4. I-"I will follow up with you via…"
  5. I-"You can find that…"
  6. G-"For context…"
  7. N-"I'm not sure, but let me check."
  8. G-"We require ____ because…"
  9. O-"Let me repeat that back to you."
  10. G-"The reason we do this is…"
  11. O-"Am I understanding that correctly?"
  12. O-"Does that sound alright?"
  13. N-"Let me confirm…"
  14. B-"The deadline is…"
  15. I-"I'll connect with…"
  16. G-"We do this so/to…"
  17. B-Quote cax or rebooking fee
  18. B-"You can expect to hear from us…"
  19. O-"Let's take a moment to review your reservation."
  20. N-"I'll look into that for you."
  21. G-"I'm happy to explain that."
  22. N-"I'll investigate and get back to you."
  23. I-"You can respond to my email…"
  24. O-"Let's go over…"