"___ willbe postedaround…""Youcan findthat…""I willfollow upwith youvia…""Forcontext…""I'llconnectwith…""We dothisso/to…""I willfollow upwith youvia…""You canrespondto myemail…""Thedeadlineis…""I'm notsure, butlet mecheck.""Let's take amoment toreview yourreservation.""I'mhappy toexplainthat.""Yourgrandtotal is…""Let'sgoover…""Does thatsoundalright?""Thereason wedo thisis…""Werequire____because…""Am Iunderstandingthatcorrectly?""You canexpect tohear fromus…""Let merepeatthat backto you.""I'llinvestigateand get backto you.""Let meconfirm…""I'll lookinto thatfor you."Quote caxorrebookingfee"___ willbe postedaround…""Youcan findthat…""I willfollow upwith youvia…""Forcontext…""I'llconnectwith…""We dothisso/to…""I willfollow upwith youvia…""You canrespondto myemail…""Thedeadlineis…""I'm notsure, butlet mecheck.""Let's take amoment toreview yourreservation.""I'mhappy toexplainthat.""Yourgrandtotal is…""Let'sgoover…""Does thatsoundalright?""Thereason wedo thisis…""Werequire____because…""Am Iunderstandingthatcorrectly?""You canexpect tohear fromus…""Let merepeatthat backto you.""I'llinvestigateand get backto you.""Let meconfirm…""I'll lookinto thatfor you."Quote caxorrebookingfee

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
I
4
G
5
I
6
G
7
I
8
I
9
B
10
N
11
O
12
G
13
B
14
O
15
O
16
G
17
G
18
O
19
B
20
O
21
N
22
N
23
N
24
B
  1. B-"___ will be posted around…"
  2. I-"You can find that…"
  3. I-"I will follow up with you via…"
  4. G-"For context…"
  5. I-"I'll connect with…"
  6. G-"We do this so/to…"
  7. I-"I will follow up with you via…"
  8. I-"You can respond to my email…"
  9. B-"The deadline is…"
  10. N-"I'm not sure, but let me check."
  11. O-"Let's take a moment to review your reservation."
  12. G-"I'm happy to explain that."
  13. B-"Your grand total is…"
  14. O-"Let's go over…"
  15. O-"Does that sound alright?"
  16. G-"The reason we do this is…"
  17. G-"We require ____ because…"
  18. O-"Am I understanding that correctly?"
  19. B-"You can expect to hear from us…"
  20. O-"Let me repeat that back to you."
  21. N-"I'll investigate and get back to you."
  22. N-"Let me confirm…"
  23. N-"I'll look into that for you."
  24. B-Quote cax or rebooking fee