"Thereason wedo thisis…""Thedeadlineis…""Let'sgoover…""Youcan findthat…""Let meconfirm…""You canrespondto myemail…""We dothisso/to…""You canexpect tohear fromus…""I'llinvestigateand get backto you.""I'm notsure, butlet mecheck."Quote caxorrebookingfee"Let's take amoment toreview yourreservation.""Forcontext…""___ willbe postedaround…""Yourgrandtotal is…""Am Iunderstandingthatcorrectly?""Let merepeatthat backto you.""I'llconnectwith…""I'mhappy toexplainthat.""I willfollow upwith youvia…""Does thatsoundalright?""I willfollow upwith youvia…""Werequire____because…""I'll lookinto thatfor you.""Thereason wedo thisis…""Thedeadlineis…""Let'sgoover…""Youcan findthat…""Let meconfirm…""You canrespondto myemail…""We dothisso/to…""You canexpect tohear fromus…""I'llinvestigateand get backto you.""I'm notsure, butlet mecheck."Quote caxorrebookingfee"Let's take amoment toreview yourreservation.""Forcontext…""___ willbe postedaround…""Yourgrandtotal is…""Am Iunderstandingthatcorrectly?""Let merepeatthat backto you.""I'llconnectwith…""I'mhappy toexplainthat.""I willfollow upwith youvia…""Does thatsoundalright?""I willfollow upwith youvia…""Werequire____because…""I'll lookinto thatfor you."

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
I
5
N
6
I
7
G
8
B
9
N
10
N
11
B
12
O
13
G
14
B
15
B
16
O
17
O
18
I
19
G
20
I
21
O
22
I
23
G
24
N
  1. G-"The reason we do this is…"
  2. B-"The deadline is…"
  3. O-"Let's go over…"
  4. I-"You can find that…"
  5. N-"Let me confirm…"
  6. I-"You can respond to my email…"
  7. G-"We do this so/to…"
  8. B-"You can expect to hear from us…"
  9. N-"I'll investigate and get back to you."
  10. N-"I'm not sure, but let me check."
  11. B-Quote cax or rebooking fee
  12. O-"Let's take a moment to review your reservation."
  13. G-"For context…"
  14. B-"___ will be posted around…"
  15. B-"Your grand total is…"
  16. O-"Am I understanding that correctly?"
  17. O-"Let me repeat that back to you."
  18. I-"I'll connect with…"
  19. G-"I'm happy to explain that."
  20. I-"I will follow up with you via…"
  21. O-"Does that sound alright?"
  22. I-"I will follow up with you via…"
  23. G-"We require ____ because…"
  24. N-"I'll look into that for you."