"I willfollow upwith youvia…""You canrespondto myemail…"Quote caxorrebookingfee"Thedeadlineis…""Let'sgoover…""You canexpect tohear fromus…""I'll lookinto thatfor you.""I willfollow upwith youvia…""Thereason wedo thisis…""Am Iunderstandingthatcorrectly?""Forcontext…""Let merepeatthat backto you.""Let meconfirm…""I'm notsure, butlet mecheck.""Werequire____because…""I'llinvestigateand get backto you.""___ willbe postedaround…""Let's take amoment toreview yourreservation.""Does thatsoundalright?""I'llconnectwith…""Yourgrandtotal is…""I'mhappy toexplainthat.""We dothisso/to…""Youcan findthat…""I willfollow upwith youvia…""You canrespondto myemail…"Quote caxorrebookingfee"Thedeadlineis…""Let'sgoover…""You canexpect tohear fromus…""I'll lookinto thatfor you.""I willfollow upwith youvia…""Thereason wedo thisis…""Am Iunderstandingthatcorrectly?""Forcontext…""Let merepeatthat backto you.""Let meconfirm…""I'm notsure, butlet mecheck.""Werequire____because…""I'llinvestigateand get backto you.""___ willbe postedaround…""Let's take amoment toreview yourreservation.""Does thatsoundalright?""I'llconnectwith…""Yourgrandtotal is…""I'mhappy toexplainthat.""We dothisso/to…""Youcan findthat…"

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
B
5
O
6
B
7
N
8
I
9
G
10
O
11
G
12
O
13
N
14
N
15
G
16
N
17
B
18
O
19
O
20
I
21
B
22
G
23
G
24
I
  1. I-"I will follow up with you via…"
  2. I-"You can respond to my email…"
  3. B-Quote cax or rebooking fee
  4. B-"The deadline is…"
  5. O-"Let's go over…"
  6. B-"You can expect to hear from us…"
  7. N-"I'll look into that for you."
  8. I-"I will follow up with you via…"
  9. G-"The reason we do this is…"
  10. O-"Am I understanding that correctly?"
  11. G-"For context…"
  12. O-"Let me repeat that back to you."
  13. N-"Let me confirm…"
  14. N-"I'm not sure, but let me check."
  15. G-"We require ____ because…"
  16. N-"I'll investigate and get back to you."
  17. B-"___ will be posted around…"
  18. O-"Let's take a moment to review your reservation."
  19. O-"Does that sound alright?"
  20. I-"I'll connect with…"
  21. B-"Your grand total is…"
  22. G-"I'm happy to explain that."
  23. G-"We do this so/to…"
  24. I-"You can find that…"