"Let meconfirm…""I'llconnectwith…""___ willbe postedaround…""Let merepeatthat backto you.""We dothisso/to…""Yourgrandtotal is…""You canrespondto myemail…""Werequire____because…""Thedeadlineis…""Am Iunderstandingthatcorrectly?""You canexpect tohear fromus…""I'mhappy toexplainthat.""Does thatsoundalright?""Let'sgoover…""Forcontext…""I'm notsure, butlet mecheck.""I willfollow upwith youvia…""I willfollow upwith youvia…""Youcan findthat…""I'll lookinto thatfor you.""Let's take amoment toreview yourreservation."Quote caxorrebookingfee"Thereason wedo thisis…""I'llinvestigateand get backto you.""Let meconfirm…""I'llconnectwith…""___ willbe postedaround…""Let merepeatthat backto you.""We dothisso/to…""Yourgrandtotal is…""You canrespondto myemail…""Werequire____because…""Thedeadlineis…""Am Iunderstandingthatcorrectly?""You canexpect tohear fromus…""I'mhappy toexplainthat.""Does thatsoundalright?""Let'sgoover…""Forcontext…""I'm notsure, butlet mecheck.""I willfollow upwith youvia…""I willfollow upwith youvia…""Youcan findthat…""I'll lookinto thatfor you.""Let's take amoment toreview yourreservation."Quote caxorrebookingfee"Thereason wedo thisis…""I'llinvestigateand get backto you."

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
B
4
O
5
G
6
B
7
I
8
G
9
B
10
O
11
B
12
G
13
O
14
O
15
G
16
N
17
I
18
I
19
I
20
N
21
O
22
B
23
G
24
N
  1. N-"Let me confirm…"
  2. I-"I'll connect with…"
  3. B-"___ will be posted around…"
  4. O-"Let me repeat that back to you."
  5. G-"We do this so/to…"
  6. B-"Your grand total is…"
  7. I-"You can respond to my email…"
  8. G-"We require ____ because…"
  9. B-"The deadline is…"
  10. O-"Am I understanding that correctly?"
  11. B-"You can expect to hear from us…"
  12. G-"I'm happy to explain that."
  13. O-"Does that sound alright?"
  14. O-"Let's go over…"
  15. G-"For context…"
  16. N-"I'm not sure, but let me check."
  17. I-"I will follow up with you via…"
  18. I-"I will follow up with you via…"
  19. I-"You can find that…"
  20. N-"I'll look into that for you."
  21. O-"Let's take a moment to review your reservation."
  22. B-Quote cax or rebooking fee
  23. G-"The reason we do this is…"
  24. N-"I'll investigate and get back to you."