"Let meconfirm…""You canrespondto myemail…""I'll lookinto thatfor you.""I'llconnectwith…""Let's take amoment toreview yourreservation.""Does thatsoundalright?""Forcontext…""I'm notsure, butlet mecheck.""I willfollow upwith youvia…""Am Iunderstandingthatcorrectly?""I'mhappy toexplainthat.""Thedeadlineis…""Let merepeatthat backto you.""We dothisso/to…""Thereason wedo thisis…"Quote caxorrebookingfee"I'llinvestigateand get backto you.""Youcan findthat…""Yourgrandtotal is…""___ willbe postedaround…""Let'sgoover…""Werequire____because…""I willfollow upwith youvia…""You canexpect tohear fromus…""Let meconfirm…""You canrespondto myemail…""I'll lookinto thatfor you.""I'llconnectwith…""Let's take amoment toreview yourreservation.""Does thatsoundalright?""Forcontext…""I'm notsure, butlet mecheck.""I willfollow upwith youvia…""Am Iunderstandingthatcorrectly?""I'mhappy toexplainthat.""Thedeadlineis…""Let merepeatthat backto you.""We dothisso/to…""Thereason wedo thisis…"Quote caxorrebookingfee"I'llinvestigateand get backto you.""Youcan findthat…""Yourgrandtotal is…""___ willbe postedaround…""Let'sgoover…""Werequire____because…""I willfollow upwith youvia…""You canexpect tohear fromus…"

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
N
4
I
5
O
6
O
7
G
8
N
9
I
10
O
11
G
12
B
13
O
14
G
15
G
16
B
17
N
18
I
19
B
20
B
21
O
22
G
23
I
24
B
  1. N-"Let me confirm…"
  2. I-"You can respond to my email…"
  3. N-"I'll look into that for you."
  4. I-"I'll connect with…"
  5. O-"Let's take a moment to review your reservation."
  6. O-"Does that sound alright?"
  7. G-"For context…"
  8. N-"I'm not sure, but let me check."
  9. I-"I will follow up with you via…"
  10. O-"Am I understanding that correctly?"
  11. G-"I'm happy to explain that."
  12. B-"The deadline is…"
  13. O-"Let me repeat that back to you."
  14. G-"We do this so/to…"
  15. G-"The reason we do this is…"
  16. B-Quote cax or rebooking fee
  17. N-"I'll investigate and get back to you."
  18. I-"You can find that…"
  19. B-"Your grand total is…"
  20. B-"___ will be posted around…"
  21. O-"Let's go over…"
  22. G-"We require ____ because…"
  23. I-"I will follow up with you via…"
  24. B-"You can expect to hear from us…"