"I willfollow upwith youvia…""We dothisso/to…""Forcontext…""Does thatsoundalright?""___ willbe postedaround…"Quote caxorrebookingfee"I'mhappy toexplainthat.""Let's take amoment toreview yourreservation.""I'm notsure, butlet mecheck.""I'll lookinto thatfor you.""Let merepeatthat backto you.""Let meconfirm…""I'llinvestigateand get backto you.""Let'sgoover…""I'llconnectwith…""Yourgrandtotal is…""Thedeadlineis…""You canexpect tohear fromus…""Youcan findthat…""Am Iunderstandingthatcorrectly?""Thereason wedo thisis…""Werequire____because…""I willfollow upwith youvia…""You canrespondto myemail…""I willfollow upwith youvia…""We dothisso/to…""Forcontext…""Does thatsoundalright?""___ willbe postedaround…"Quote caxorrebookingfee"I'mhappy toexplainthat.""Let's take amoment toreview yourreservation.""I'm notsure, butlet mecheck.""I'll lookinto thatfor you.""Let merepeatthat backto you.""Let meconfirm…""I'llinvestigateand get backto you.""Let'sgoover…""I'llconnectwith…""Yourgrandtotal is…""Thedeadlineis…""You canexpect tohear fromus…""Youcan findthat…""Am Iunderstandingthatcorrectly?""Thereason wedo thisis…""Werequire____because…""I willfollow upwith youvia…""You canrespondto myemail…"

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
G
4
O
5
B
6
B
7
G
8
O
9
N
10
N
11
O
12
N
13
N
14
O
15
I
16
B
17
B
18
B
19
I
20
O
21
G
22
G
23
I
24
I
  1. I-"I will follow up with you via…"
  2. G-"We do this so/to…"
  3. G-"For context…"
  4. O-"Does that sound alright?"
  5. B-"___ will be posted around…"
  6. B-Quote cax or rebooking fee
  7. G-"I'm happy to explain that."
  8. O-"Let's take a moment to review your reservation."
  9. N-"I'm not sure, but let me check."
  10. N-"I'll look into that for you."
  11. O-"Let me repeat that back to you."
  12. N-"Let me confirm…"
  13. N-"I'll investigate and get back to you."
  14. O-"Let's go over…"
  15. I-"I'll connect with…"
  16. B-"Your grand total is…"
  17. B-"The deadline is…"
  18. B-"You can expect to hear from us…"
  19. I-"You can find that…"
  20. O-"Am I understanding that correctly?"
  21. G-"The reason we do this is…"
  22. G-"We require ____ because…"
  23. I-"I will follow up with you via…"
  24. I-"You can respond to my email…"