"I willfollow upwith youvia…""I'll lookinto thatfor you.""You canexpect tohear fromus…""I'm notsure, butlet mecheck.""Forcontext…""Thereason wedo thisis…""Let'sgoover…""Yourgrandtotal is…""Am Iunderstandingthatcorrectly?""Thedeadlineis…""Werequire____because…""I'mhappy toexplainthat.""Let merepeatthat backto you.""Let meconfirm…""We dothisso/to…""I'llinvestigateand get backto you."Quote caxorrebookingfee"I'llconnectwith…""You canrespondto myemail…""Let's take amoment toreview yourreservation.""___ willbe postedaround…""Youcan findthat…""Does thatsoundalright?""I willfollow upwith youvia…""I willfollow upwith youvia…""I'll lookinto thatfor you.""You canexpect tohear fromus…""I'm notsure, butlet mecheck.""Forcontext…""Thereason wedo thisis…""Let'sgoover…""Yourgrandtotal is…""Am Iunderstandingthatcorrectly?""Thedeadlineis…""Werequire____because…""I'mhappy toexplainthat.""Let merepeatthat backto you.""Let meconfirm…""We dothisso/to…""I'llinvestigateand get backto you."Quote caxorrebookingfee"I'llconnectwith…""You canrespondto myemail…""Let's take amoment toreview yourreservation.""___ willbe postedaround…""Youcan findthat…""Does thatsoundalright?""I willfollow upwith youvia…"

Expectation Setting - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
N
5
G
6
G
7
O
8
B
9
O
10
B
11
G
12
G
13
O
14
N
15
G
16
N
17
B
18
I
19
I
20
O
21
B
22
I
23
O
24
I
  1. I-"I will follow up with you via…"
  2. N-"I'll look into that for you."
  3. B-"You can expect to hear from us…"
  4. N-"I'm not sure, but let me check."
  5. G-"For context…"
  6. G-"The reason we do this is…"
  7. O-"Let's go over…"
  8. B-"Your grand total is…"
  9. O-"Am I understanding that correctly?"
  10. B-"The deadline is…"
  11. G-"We require ____ because…"
  12. G-"I'm happy to explain that."
  13. O-"Let me repeat that back to you."
  14. N-"Let me confirm…"
  15. G-"We do this so/to…"
  16. N-"I'll investigate and get back to you."
  17. B-Quote cax or rebooking fee
  18. I-"I'll connect with…"
  19. I-"You can respond to my email…"
  20. O-"Let's take a moment to review your reservation."
  21. B-"___ will be posted around…"
  22. I-"You can find that…"
  23. O-"Does that sound alright?"
  24. I-"I will follow up with you via…"