Didn't let anyred pagesturn blackduring a shiftQualityscore 99.5%or above forentire monthNo refusedcalls duringthe entiremonthAttendedmonthlyhuddle withwebcam onNounavailabletime over 10minutesduring a shiftCreatedmonthlynewsletterFree!Handled 5calls in arow withoutACWNo calls inqueue over1:30 duringa shiftHandled 10calls in arow withoutdowntimeNo unavailabletime over 10minutes eachthe entiremonthKeptpersonal timeunder 5minutes eachall monthNo call insor earlyouts allmonthDid notexceedbreak timethe entiremonthHit wrap-up timegoal for anentire shiftPresentedat huddleDidn't let anyred pagesturn blackduring a shiftQualityscore 99.5%or above forentire monthNo refusedcalls duringthe entiremonthAttendedmonthlyhuddle withwebcam onNounavailabletime over 10minutesduring a shiftCreatedmonthlynewsletterFree!Handled 5calls in arow withoutACWNo calls inqueue over1:30 duringa shiftHandled 10calls in arow withoutdowntimeNo unavailabletime over 10minutes eachthe entiremonthKeptpersonal timeunder 5minutes eachall monthNo call insor earlyouts allmonthDid notexceedbreak timethe entiremonthHit wrap-up timegoal for anentire shiftPresentedat huddle

Triage Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Didn't let any red pages turn black during a shift
  2. Quality score 99.5% or above for entire month
  3. No refused calls during the entire month
  4. Attended monthly huddle with webcam on
  5. No unavailable time over 10 minutes during a shift
  6. Created monthly newsletter
  7. Free!
  8. Handled 5 calls in a row without ACW
  9. No calls in queue over 1:30 during a shift
  10. Handled 10 calls in a row without downtime
  11. No unavailable time over 10 minutes each the entire month
  12. Kept personal time under 5 minutes each all month
  13. No call ins or early outs all month
  14. Did not exceed break time the entire month
  15. Hit wrap-up time goal for an entire shift
  16. Presented at huddle