Keptpersonal timeunder 5minutes eachall monthHit wrap-up timegoal for anentire shiftNo unavailabletime over 10minutes eachthe entiremonthQualityscore 99.5%or above forentire monthNo call insor earlyouts allmonthHandled 5calls in arow withoutACWAttendedmonthlyhuddle withwebcam onDid notexceedbreak timethe entiremonthNounavailabletime over 10minutesduring a shiftPresentedat huddleHandled 10calls in arow withoutdowntimeCreatedmonthlynewsletterNo calls inqueue over1:30 duringa shiftDidn't let anyred pagesturn blackduring a shiftNo refusedcalls duringthe entiremonthFree!Keptpersonal timeunder 5minutes eachall monthHit wrap-up timegoal for anentire shiftNo unavailabletime over 10minutes eachthe entiremonthQualityscore 99.5%or above forentire monthNo call insor earlyouts allmonthHandled 5calls in arow withoutACWAttendedmonthlyhuddle withwebcam onDid notexceedbreak timethe entiremonthNounavailabletime over 10minutesduring a shiftPresentedat huddleHandled 10calls in arow withoutdowntimeCreatedmonthlynewsletterNo calls inqueue over1:30 duringa shiftDidn't let anyred pagesturn blackduring a shiftNo refusedcalls duringthe entiremonthFree!

Triage Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Kept personal time under 5 minutes each all month
  2. Hit wrap-up time goal for an entire shift
  3. No unavailable time over 10 minutes each the entire month
  4. Quality score 99.5% or above for entire month
  5. No call ins or early outs all month
  6. Handled 5 calls in a row without ACW
  7. Attended monthly huddle with webcam on
  8. Did not exceed break time the entire month
  9. No unavailable time over 10 minutes during a shift
  10. Presented at huddle
  11. Handled 10 calls in a row without downtime
  12. Created monthly newsletter
  13. No calls in queue over 1:30 during a shift
  14. Didn't let any red pages turn black during a shift
  15. No refused calls during the entire month
  16. Free!