Hit wrap-up timegoal for anentire shiftQualityscore 99.5%or above forentire monthNo call insor earlyouts allmonthHandled 10calls in arow withoutdowntimeCreatedmonthlynewsletterFree!Presentedat huddleKeptpersonal timeunder 5minutes eachall monthNo refusedcalls duringthe entiremonthAttendedmonthlyhuddle withwebcam onNounavailabletime over 10minutesduring a shiftNo calls inqueue over1:30 duringa shiftDid notexceedbreak timethe entiremonthDidn't let anyred pagesturn blackduring a shiftHandled 5calls in arow withoutACWNo unavailabletime over 10minutes eachthe entiremonthHit wrap-up timegoal for anentire shiftQualityscore 99.5%or above forentire monthNo call insor earlyouts allmonthHandled 10calls in arow withoutdowntimeCreatedmonthlynewsletterFree!Presentedat huddleKeptpersonal timeunder 5minutes eachall monthNo refusedcalls duringthe entiremonthAttendedmonthlyhuddle withwebcam onNounavailabletime over 10minutesduring a shiftNo calls inqueue over1:30 duringa shiftDid notexceedbreak timethe entiremonthDidn't let anyred pagesturn blackduring a shiftHandled 5calls in arow withoutACWNo unavailabletime over 10minutes eachthe entiremonth

Triage Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hit wrap-up time goal for an entire shift
  2. Quality score 99.5% or above for entire month
  3. No call ins or early outs all month
  4. Handled 10 calls in a row without downtime
  5. Created monthly newsletter
  6. Free!
  7. Presented at huddle
  8. Kept personal time under 5 minutes each all month
  9. No refused calls during the entire month
  10. Attended monthly huddle with webcam on
  11. No unavailable time over 10 minutes during a shift
  12. No calls in queue over 1:30 during a shift
  13. Did not exceed break time the entire month
  14. Didn't let any red pages turn black during a shift
  15. Handled 5 calls in a row without ACW
  16. No unavailable time over 10 minutes each the entire month