Createa newcaseEnteranITORLose yourtrain ofthoughton a callLaughduring acall/Make acaller laugh!Callercalls inwith atranslatorCompletean intakeReceive acomplimentfrom acallerCallerstartsCryingExperienceTechnicalDifficultiesCallersaysthey'redrivingBe on asingle call forgreater than10 minutesCallerwantsinformationabout OLPACalleroversharespersonalinformationSomeonecalls thewrongnumberQuestionabout anexistingleaveSchedulean intakePut aquestionin parkinglotMispronouncea caller'sname byaccidentCallerStartsYellingFeelproud ofyour call!GetHungUp OnCallerpronouncesOLPA as"Ole-Pah"Calleris niceCaller has afamousname (Suchas "HarryPotter")Createa newcaseEnteranITORLose yourtrain ofthoughton a callLaughduring acall/Make acaller laugh!Callercalls inwith atranslatorCompletean intakeReceive acomplimentfrom acallerCallerstartsCryingExperienceTechnicalDifficultiesCallersaysthey'redrivingBe on asingle call forgreater than10 minutesCallerwantsinformationabout OLPACalleroversharespersonalinformationSomeonecalls thewrongnumberQuestionabout anexistingleaveSchedulean intakePut aquestionin parkinglotMispronouncea caller'sname byaccidentCallerStartsYellingFeelproud ofyour call!GetHungUp OnCallerpronouncesOLPA as"Ole-Pah"Calleris niceCaller has afamousname (Suchas "HarryPotter")

Launch Day Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a new case
  2. Enter an ITOR
  3. Lose your train of thought on a call
  4. Laugh during a call/Make a caller laugh!
  5. Caller calls in with a translator
  6. Complete an intake
  7. Receive a compliment from a caller
  8. Caller starts Crying
  9. Experience Technical Difficulties
  10. Caller says they're driving
  11. Be on a single call for greater than 10 minutes
  12. Caller wants information about OLPA
  13. Caller overshares personal information
  14. Someone calls the wrong number
  15. Question about an existing leave
  16. Schedule an intake
  17. Put a question in parking lot
  18. Mispronounce a caller's name by accident
  19. Caller Starts Yelling
  20. Feel proud of your call!
  21. Get Hung Up On
  22. Caller pronounces OLPA as "Ole-Pah"
  23. Caller is nice
  24. Caller has a famous name (Such as "Harry Potter")