Start AConversationOnQueueAgentActivityOverviewPhoneIconDisconnectOffQueueInboxMediaHelperGenesysWidgetConsultHoldTransferAgentIDPanelMyQueueActivityInteractionCardEvaluationsScorecardStatusLogoutPerformanceMuteFavoritesHealthCXVideoCallsStart AConversationOnQueueAgentActivityOverviewPhoneIconDisconnectOffQueueInboxMediaHelperGenesysWidgetConsultHoldTransferAgentIDPanelMyQueueActivityInteractionCardEvaluationsScorecardStatusLogoutPerformanceMuteFavoritesHealthCXVideoCalls

Genesys Cloud Refresher - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Start A Conversation
  2. On Queue
  3. Agent Activity Overview
  4. Phone Icon
  5. Disconnect
  6. Off Queue
  7. Inbox
  8. Media Helper
  9. Genesys Widget
  10. Consult
  11. Hold
  12. Transfer
  13. Agent ID Panel
  14. My Queue Activity
  15. Interaction Card
  16. Evaluations
  17. Scorecard
  18. Status
  19. Logout
  20. Performance
  21. Mute
  22. Favorites
  23. Health CX
  24. Video
  25. Calls