StatusStart AConversationConsultHealthCXPhoneIconHoldInteractionCardMyQueueActivityAgentActivityOverviewInboxMediaHelperOffQueueCallsOnQueueAgentIDPanelGenesysWidgetDisconnectVideoScorecardPerformanceLogoutEvaluationsMuteFavoritesTransferStatusStart AConversationConsultHealthCXPhoneIconHoldInteractionCardMyQueueActivityAgentActivityOverviewInboxMediaHelperOffQueueCallsOnQueueAgentIDPanelGenesysWidgetDisconnectVideoScorecardPerformanceLogoutEvaluationsMuteFavoritesTransfer

Genesys Cloud Refresher - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Status
  2. Start A Conversation
  3. Consult
  4. Health CX
  5. Phone Icon
  6. Hold
  7. Interaction Card
  8. My Queue Activity
  9. Agent Activity Overview
  10. Inbox
  11. Media Helper
  12. Off Queue
  13. Calls
  14. On Queue
  15. Agent ID Panel
  16. Genesys Widget
  17. Disconnect
  18. Video
  19. Scorecard
  20. Performance
  21. Logout
  22. Evaluations
  23. Mute
  24. Favorites
  25. Transfer