GenesysWidgetCallsDisconnectMyQueueActivityPerformanceHealthCXStart AConversationStatusEvaluationsVideoMediaHelperConsultAgentIDPanelOnQueueTransferScorecardInboxPhoneIconMuteInteractionCardAgentActivityOverviewHoldOffQueueLogoutFavoritesGenesysWidgetCallsDisconnectMyQueueActivityPerformanceHealthCXStart AConversationStatusEvaluationsVideoMediaHelperConsultAgentIDPanelOnQueueTransferScorecardInboxPhoneIconMuteInteractionCardAgentActivityOverviewHoldOffQueueLogoutFavorites

Genesys Cloud Refresher - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Genesys Widget
  2. Calls
  3. Disconnect
  4. My Queue Activity
  5. Performance
  6. Health CX
  7. Start A Conversation
  8. Status
  9. Evaluations
  10. Video
  11. Media Helper
  12. Consult
  13. Agent ID Panel
  14. On Queue
  15. Transfer
  16. Scorecard
  17. Inbox
  18. Phone Icon
  19. Mute
  20. Interaction Card
  21. Agent Activity Overview
  22. Hold
  23. Off Queue
  24. Logout
  25. Favorites