EvaluationsConsultStart AConversationMuteAgentActivityOverviewDisconnectPerformanceStatusScorecardFavoritesInboxHoldHealthCXAgentIDPanelTransferOnQueueCallsInteractionCardLogoutGenesysWidgetMediaHelperOffQueuePhoneIconMyQueueActivityVideoEvaluationsConsultStart AConversationMuteAgentActivityOverviewDisconnectPerformanceStatusScorecardFavoritesInboxHoldHealthCXAgentIDPanelTransferOnQueueCallsInteractionCardLogoutGenesysWidgetMediaHelperOffQueuePhoneIconMyQueueActivityVideo

Genesys Cloud Refresher - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Evaluations
  2. Consult
  3. Start A Conversation
  4. Mute
  5. Agent Activity Overview
  6. Disconnect
  7. Performance
  8. Status
  9. Scorecard
  10. Favorites
  11. Inbox
  12. Hold
  13. Health CX
  14. Agent ID Panel
  15. Transfer
  16. On Queue
  17. Calls
  18. Interaction Card
  19. Logout
  20. Genesys Widget
  21. Media Helper
  22. Off Queue
  23. Phone Icon
  24. My Queue Activity
  25. Video