AgentIDPanelVideoCallsMuteLogoutHoldPhoneIconMediaHelperHealthCXPerformanceOffQueueTransferScorecardDisconnectStart AConversationEvaluationsAgentActivityOverviewOnQueueStatusConsultFavoritesMyQueueActivityInboxGenesysWidgetInteractionCardAgentIDPanelVideoCallsMuteLogoutHoldPhoneIconMediaHelperHealthCXPerformanceOffQueueTransferScorecardDisconnectStart AConversationEvaluationsAgentActivityOverviewOnQueueStatusConsultFavoritesMyQueueActivityInboxGenesysWidgetInteractionCard

Genesys Cloud Refresher - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent ID Panel
  2. Video
  3. Calls
  4. Mute
  5. Logout
  6. Hold
  7. Phone Icon
  8. Media Helper
  9. Health CX
  10. Performance
  11. Off Queue
  12. Transfer
  13. Scorecard
  14. Disconnect
  15. Start A Conversation
  16. Evaluations
  17. Agent Activity Overview
  18. On Queue
  19. Status
  20. Consult
  21. Favorites
  22. My Queue Activity
  23. Inbox
  24. Genesys Widget
  25. Interaction Card