VideoTransferEvaluationsPerformanceDisconnectPhoneIconStart AConversationScorecardInboxConsultAgentIDPanelMuteGenesysWidgetHealthCXInteractionCardFavoritesCallsAgentActivityOverviewHoldOnQueueMediaHelperOffQueueMyQueueActivityLogoutStatusVideoTransferEvaluationsPerformanceDisconnectPhoneIconStart AConversationScorecardInboxConsultAgentIDPanelMuteGenesysWidgetHealthCXInteractionCardFavoritesCallsAgentActivityOverviewHoldOnQueueMediaHelperOffQueueMyQueueActivityLogoutStatus

Genesys Cloud Refresher - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Video
  2. Transfer
  3. Evaluations
  4. Performance
  5. Disconnect
  6. Phone Icon
  7. Start A Conversation
  8. Scorecard
  9. Inbox
  10. Consult
  11. Agent ID Panel
  12. Mute
  13. Genesys Widget
  14. Health CX
  15. Interaction Card
  16. Favorites
  17. Calls
  18. Agent Activity Overview
  19. Hold
  20. On Queue
  21. Media Helper
  22. Off Queue
  23. My Queue Activity
  24. Logout
  25. Status