Use anempathystatementThank aMember fortheirMembershipShare aboutsomethingyou andMember havein commonAsk a Membertheir opinionon a productthey are usingwith usTeach aMembersomethingnewAsk aMember howthey like thecity they livein?Use Member'snamegenuinelyduring yourinteractionAsk yourMembertheir on theweatherSend aMemberCardSend aMemberCardCelebrate anupcomingbirthday ofyourMemberAsk a supportdepartmentwhat theirfavorite holidaytreat is?Celebrate aMember withan upcomingbirthdayComplimenta MemberShare aboutsomethingyou andMember havein commonThank aMember fortheirMembershipAsk aMember whattheir plansare for theweekend?Ask a Memberwhat plans theyhave for theupcomingholidayseason?Complimenta Member Free!Use anempathystatementThank aMember fortheirMembershipShare aboutsomethingyou andMember havein commonAsk a Membertheir opinionon a productthey are usingwith usTeach aMembersomethingnewAsk aMember howthey like thecity they livein?Use Member'snamegenuinelyduring yourinteractionAsk yourMembertheir on theweatherSend aMemberCardSend aMemberCardCelebrate anupcomingbirthday ofyourMemberAsk a supportdepartmentwhat theirfavorite holidaytreat is?Celebrate aMember withan upcomingbirthdayComplimenta MemberShare aboutsomethingyou andMember havein commonThank aMember fortheirMembershipAsk aMember whattheir plansare for theweekend?Ask a Memberwhat plans theyhave for theupcomingholidayseason?Complimenta MemberFree!

Member Service Bingo (RAPPORT BUILDING) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use an empathy statement
  2. Thank a Member for their Membership
  3. Share about something you and Member have in common
  4. Ask a Member their opinion on a product they are using with us
  5. Teach a Member something new
  6. Ask a Member how they like the city they live in?
  7. Use Member's name genuinely during your interaction
  8. Ask your Member their on the weather
  9. Send a Member Card
  10. Send a Member Card
  11. Celebrate an upcoming birthday of your Member
  12. Ask a support department what their favorite holiday treat is?
  13. Celebrate a Member with an upcoming birthday
  14. Compliment a Member
  15. Share about something you and Member have in common
  16. Thank a Member for their Membership
  17. Ask a Member what their plans are for the weekend?
  18. Ask a Member what plans they have for the upcoming holiday season?
  19. Compliment a Member
  20. Free!