Use Member'snamegenuinelyduring yourinteractionAsk aMember howthey like thecity they livein?Ask a supportdepartmentwhat theirfavorite holidaytreat is?Thank aMember fortheirMembershipUse anempathystatementSend aMemberCardTeach aMembersomethingnewComplimenta MemberShare aboutsomethingyou andMember havein commonThank aMember fortheirMembershipAsk yourMembertheir on theweatherSend aMemberCard Free!Ask a Membertheir opinionon a productthey are usingwith usAsk aMember whattheir plansare for theweekend?Complimenta MemberCelebrate aMember withan upcomingbirthdayShare aboutsomethingyou andMember havein commonCelebrate anupcomingbirthday ofyourMemberAsk a Memberwhat plans theyhave for theupcomingholidayseason?Use Member'snamegenuinelyduring yourinteractionAsk aMember howthey like thecity they livein?Ask a supportdepartmentwhat theirfavorite holidaytreat is?Thank aMember fortheirMembershipUse anempathystatementSend aMemberCardTeach aMembersomethingnewComplimenta MemberShare aboutsomethingyou andMember havein commonThank aMember fortheirMembershipAsk yourMembertheir on theweatherSend aMemberCardFree!Ask a Membertheir opinionon a productthey are usingwith usAsk aMember whattheir plansare for theweekend?Complimenta MemberCelebrate aMember withan upcomingbirthdayShare aboutsomethingyou andMember havein commonCelebrate anupcomingbirthday ofyourMemberAsk a Memberwhat plans theyhave for theupcomingholidayseason?

Member Service Bingo (RAPPORT BUILDING) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Member's name genuinely during your interaction
  2. Ask a Member how they like the city they live in?
  3. Ask a support department what their favorite holiday treat is?
  4. Thank a Member for their Membership
  5. Use an empathy statement
  6. Send a Member Card
  7. Teach a Member something new
  8. Compliment a Member
  9. Share about something you and Member have in common
  10. Thank a Member for their Membership
  11. Ask your Member their on the weather
  12. Send a Member Card
  13. Free!
  14. Ask a Member their opinion on a product they are using with us
  15. Ask a Member what their plans are for the weekend?
  16. Compliment a Member
  17. Celebrate a Member with an upcoming birthday
  18. Share about something you and Member have in common
  19. Celebrate an upcoming birthday of your Member
  20. Ask a Member what plans they have for the upcoming holiday season?