Thank acustomerfor xx yearsof loyaltyUse abenefitstatementSend anecard to ateammemberUsecustomersname 3xAssist acust whouses YOURnameIntroduceyourcustomer toanother TMComplimentanotherteammemberFind out whenthe last timeyour customersat with abankerFollow theCERoadmapfor TellersRecognizeyourmanagerPracticeasking foranapproverUse yourcustomer'snamethree timesAsk a factand valuequestionSummarizethetransactionGive acomplimentto acustomer!Give awaya Pony fora FinancialReviewAsk a factand valuequestionScheduleanappointmentClick on aGreenButtonOfferDispositiona GreenButtonOfferSummarizethetransactionSay meowduring aconv. withpeer ormanagerGive awaypony forfinancialreviewScheduleappt. togive awayponyThank acustomerfor xx yearsof loyaltyUse abenefitstatementSend anecard to ateammemberUsecustomersname 3xAssist acust whouses YOURnameIntroduceyourcustomer toanother TMComplimentanotherteammemberFind out whenthe last timeyour customersat with abankerFollow theCERoadmapfor TellersRecognizeyourmanagerPracticeasking foranapproverUse yourcustomer'snamethree timesAsk a factand valuequestionSummarizethetransactionGive acomplimentto acustomer!Give awaya Pony fora FinancialReviewAsk a factand valuequestionScheduleanappointmentClick on aGreenButtonOfferDispositiona GreenButtonOfferSummarizethetransactionSay meowduring aconv. withpeer ormanagerGive awaypony forfinancialreviewScheduleappt. togive awaypony

Customer Experience BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank a customer for xx years of loyalty
  2. Use a benefit statement
  3. Send an ecard to a team member
  4. Use customers name 3x
  5. Assist a cust who uses YOUR name
  6. Introduce your customer to another TM
  7. Compliment another team member
  8. Find out when the last time your customer sat with a banker
  9. Follow the CE Roadmap for Tellers
  10. Recognize your manager
  11. Practice asking for an approver
  12. Use your customer's name three times
  13. Ask a fact and value question
  14. Summarize the transaction
  15. Give a compliment to a customer!
  16. Give away a Pony for a Financial Review
  17. Ask a fact and value question
  18. Schedule an appointment
  19. Click on a Green Button Offer
  20. Disposition a Green Button Offer
  21. Summarize the transaction
  22. Say meow during a conv. with peer or manager
  23. Give away pony for financial review
  24. Schedule appt. to give away pony