3.InitialAssessmentcompletedwithin 5business days5.ConfoundingfactorsupdatedFollow uponancillaryservicesContactproviderwithin 1day of OVLASERtechniquesdocumentedwhenappropriateActivelisteningtechniquesdocumentedLASERtechniqueused withresistant IWDocumentemployeraccommodationstatus,8.Monthly IWcontactdocumented13.NetworkprovidersproperlydocumentedInitialAssessmentcompletedwithin 5business days14.ConcentrationdifficultiesnotedOngoing IWeducationdocumented29.Documentemployeraccommodationstatus,Share jobdescriptionwith ALLproviders,4.IW follow-up within2 days ofoffice visitJobdescriptionshared withall providersInitialadjustercontactwithin 1business dayDocumentemployeraccommodationstatusIncludeCPT codesforprocedures,22.ComorbiditiesproperlydocumentedNetworkprovidersproperlydocumentedContactadjusterwithin 1business day12.ActivelisteningtechniquesdocumentedConcentrationdifficultiesnotedLASERtechniqueused withresistant IW10.POAaddressesmedicationmanagementDocumentPT updatesevery 14daysSpecialHandlingInstructionsfollowedPropertemplateformatused (!bha)FunctionalimprovementdocumentedDocumentmedicationcompliance,1.BehavioralHealth Alertproperlydocumented2.IW/Provider/Employercontact within 2business daysIW/Provider/Employercontact within 2business daysDocumentMED fornarcoticprescriptionsAlertaddressedwithin 24hoursPropertemplateformatused (!bha)IncludeCPT codesforproceduresIncludeICD-10codes withdiagnosisAlertaddressedwithin 24hoursIncludeCPT codesforprocedures,IncludeICD-10codes withdiagnosis,2.ICD-10 codeincludedwithdiagnosisImpact ofworry onrecoverydocumented18.RTWnegotiationbased onODGguidelines15.HealthwiseeducationdocumentedCompleteInitialAssessmentwithin 5 days8.Healthwiseresourcesprovided forbehavioralhealth12.Templatescompletedper PMAstandardsMotivationalinterviewingtechniquedocumentedUse onlyapprovedabbreviations,PT/OTupdatesevery 14days14.TreatmentrequestsproperlyfacilitatedAdjusterupdate within1 day ofappointmentfindings1.Initialadjustercontactwithin 1business dayConfoundingfactorsupdatedDocumentemployeraccommodationstatus,10.Psychosocialbarriers torecoveryidentifiedConcisedescriptionof behavioralissue (1-2lines)Healthwiseresourcesprovided forbehavioralhealthActivelisteningtechniquesdocumentedSymptomprogressionmonitoringplandocumentedNetworkprovidersproperlydocumentedTreatmentrequestsproperlyfacilitated4.Specificactions withexact datesdocumentedHealthwiseeducationdocumented26.IncludeICD-10codes withdiagnosis,Providerfollow-upwithin 1 dayof office visitMonthly IWcontactdocumentedICD-10 codeincludedwithdiagnosisInitialadjustercontactwithin 1business dayRTWnegotiationbased onODGguidelinesDocumentmedicationcompliance,ODGbenchmarksreferenced13.Impact ofworry onrecoverydocumented11.Propertemplateformatused (!bha)POAaddressesmedicationmanagement6.Adjusterupdate within1 day ofappointmentfindingsBehavioralHealth AlertproperlydocumentedPOAaddressespsychosocialbarriers16.Ongoing IWeducationdocumentedDocumentmedicationcompliance15.SymptomprogressionmonitoringplandocumentedODGbenchmarksreferencedUse LASERframeworkwithresistant IWTransitionaldutyoptionsexploredCM AnalysisincludestreatmentplanassessmentFunctionalimprovementdocumented19.Employercollaborationfor RTWdocumentedTreatmentrequestsproperlyfacilitatedPOAaddressesmedicationmanagementPT/OTupdatesevery 14daysRTWnegotiationbased onODGguidelinesImpact ofworry onrecoverydocumented23.ODGbenchmarksreferencedCM AnalysisincludestreatmentplanassessmentEmployercollaborationfor RTWdocumentedMotivationalinterviewingtechniquedocumentedDocumentpsychosocialbarriersEmployercollaborationfor RTWdocumentedMonthly IWcontactdocumentedComorbiditiesproperlydocumented25.LASERtechniquesdocumentedwhenappropriateHealthwiseeducationdocumentedConcentrationdifficultiesnoted17.Jobdescriptionshared withall providers20.TransitionaldutyoptionsexploredConcisedescriptionof behavioralissue (1-2lines)DocumentRTWbarriersDocumentRTWprogressagainst ODG31.Use onlyapprovedabbreviations,DocumentIW educationwithHealthwiseShare jobdescriptionwith ALLproviders,DocumentCMAnalysis inOV noteUse onlyapprovedabbreviations,Templatescompletedper PMAstandardsComorbiditiesproperlydocumented24.Functionalimprovementdocumented7.PT/OTupdatesevery 14daysTransitionaldutyoptionsexplored9.Motivationalinterviewingtechniquedocumented6.Alertaddressedwithin 24hoursPsychosocialbarriers torecoveryidentified30.Share jobdescriptionwith ALLproviders,3.Concisedescriptionof behavioralissue (1-2lines)BehavioralHealth AlertproperlydocumentedAdjusterupdate within1 day ofappointmentfindingsIW follow-up within2 days ofoffice visit11.POAaddressespsychosocialbarriersPOAaddressespsychosocialbarriers7.LASERtechniqueused withresistant IWFollow upwith IWwithin 2 dayspost-OVHealthwiseresourcesprovided forbehavioralhealthDocumentcurrentfunctionalityIW/Provider/Employercontact within 2business daysPsychosocialbarriers torecoveryidentifiedJobdescriptionshared withall providersTranslatemedicalterms tolayman'sterms28.Documentmedicationcompliance,5.Providerfollow-upwithin 1 dayof office visitSpecificactions withexact datesdocumentedCreatespecificPlan ofActionICD-10 codeincludedwithdiagnosisProviderfollow-upwithin 1 dayof office visitUse onlyapprovedabbreviationsSymptomprogressionmonitoringplandocumentedInitialAssessmentcompletedwithin 5business daysLASERtechniquesdocumentedwhenappropriateIncludeICD-10codes withdiagnosis,9.CM AnalysisincludestreatmentplanassessmentDocumentODGbenchmarksDocumentnetworkstatus ofprovidersOngoing IWeducationdocumentedConfoundingfactorsupdated27.IncludeCPT codesforprocedures,21.SpecialHandlingInstructionsfollowedSpecificactions withexact datesdocumentedTemplatescompletedper PMAstandardsIW follow-up within2 days ofoffice visitShare jobdescriptionwithproviderSpecialHandlingInstructionsfollowed3.InitialAssessmentcompletedwithin 5business days5.ConfoundingfactorsupdatedFollow uponancillaryservicesContactproviderwithin 1day of OVLASERtechniquesdocumentedwhenappropriateActivelisteningtechniquesdocumentedLASERtechniqueused withresistant IWDocumentemployeraccommodationstatus,8.Monthly IWcontactdocumented13.NetworkprovidersproperlydocumentedInitialAssessmentcompletedwithin 5business days14.ConcentrationdifficultiesnotedOngoing IWeducationdocumented29.Documentemployeraccommodationstatus,Share jobdescriptionwith ALLproviders,4.IW follow-up within2 days ofoffice visitJobdescriptionshared withall providersInitialadjustercontactwithin 1business dayDocumentemployeraccommodationstatusIncludeCPT codesforprocedures,22.ComorbiditiesproperlydocumentedNetworkprovidersproperlydocumentedContactadjusterwithin 1business day12.ActivelisteningtechniquesdocumentedConcentrationdifficultiesnotedLASERtechniqueused withresistant IW10.POAaddressesmedicationmanagementDocumentPT updatesevery 14daysSpecialHandlingInstructionsfollowedPropertemplateformatused (!bha)FunctionalimprovementdocumentedDocumentmedicationcompliance,1.BehavioralHealth Alertproperlydocumented2.IW/Provider/Employercontact within 2business daysIW/Provider/Employercontact within 2business daysDocumentMED fornarcoticprescriptionsAlertaddressedwithin 24hoursPropertemplateformatused (!bha)IncludeCPT codesforproceduresIncludeICD-10codes withdiagnosisAlertaddressedwithin 24hoursIncludeCPT codesforprocedures,IncludeICD-10codes withdiagnosis,2.ICD-10 codeincludedwithdiagnosisImpact ofworry onrecoverydocumented18.RTWnegotiationbased onODGguidelines15.HealthwiseeducationdocumentedCompleteInitialAssessmentwithin 5 days8.Healthwiseresourcesprovided forbehavioralhealth12.Templatescompletedper PMAstandardsMotivationalinterviewingtechniquedocumentedUse onlyapprovedabbreviations,PT/OTupdatesevery 14days14.TreatmentrequestsproperlyfacilitatedAdjusterupdate within1 day ofappointmentfindings1.Initialadjustercontactwithin 1business dayConfoundingfactorsupdatedDocumentemployeraccommodationstatus,10.Psychosocialbarriers torecoveryidentifiedConcisedescriptionof behavioralissue (1-2lines)Healthwiseresourcesprovided forbehavioralhealthActivelisteningtechniquesdocumentedSymptomprogressionmonitoringplandocumentedNetworkprovidersproperlydocumentedTreatmentrequestsproperlyfacilitated4.Specificactions withexact datesdocumentedHealthwiseeducationdocumented26.IncludeICD-10codes withdiagnosis,Providerfollow-upwithin 1 dayof office visitMonthly IWcontactdocumentedICD-10 codeincludedwithdiagnosisInitialadjustercontactwithin 1business dayRTWnegotiationbased onODGguidelinesDocumentmedicationcompliance,ODGbenchmarksreferenced13.Impact ofworry onrecoverydocumented11.Propertemplateformatused (!bha)POAaddressesmedicationmanagement6.Adjusterupdate within1 day ofappointmentfindingsBehavioralHealth AlertproperlydocumentedPOAaddressespsychosocialbarriers16.Ongoing IWeducationdocumentedDocumentmedicationcompliance15.SymptomprogressionmonitoringplandocumentedODGbenchmarksreferencedUse LASERframeworkwithresistant IWTransitionaldutyoptionsexploredCM AnalysisincludestreatmentplanassessmentFunctionalimprovementdocumented19.Employercollaborationfor RTWdocumentedTreatmentrequestsproperlyfacilitatedPOAaddressesmedicationmanagementPT/OTupdatesevery 14daysRTWnegotiationbased onODGguidelinesImpact ofworry onrecoverydocumented23.ODGbenchmarksreferencedCM AnalysisincludestreatmentplanassessmentEmployercollaborationfor RTWdocumentedMotivationalinterviewingtechniquedocumentedDocumentpsychosocialbarriersEmployercollaborationfor RTWdocumentedMonthly IWcontactdocumentedComorbiditiesproperlydocumented25.LASERtechniquesdocumentedwhenappropriateHealthwiseeducationdocumentedConcentrationdifficultiesnoted17.Jobdescriptionshared withall providers20.TransitionaldutyoptionsexploredConcisedescriptionof behavioralissue (1-2lines)DocumentRTWbarriersDocumentRTWprogressagainst ODG31.Use onlyapprovedabbreviations,DocumentIW educationwithHealthwiseShare jobdescriptionwith ALLproviders,DocumentCMAnalysis inOV noteUse onlyapprovedabbreviations,Templatescompletedper PMAstandardsComorbiditiesproperlydocumented24.Functionalimprovementdocumented7.PT/OTupdatesevery 14daysTransitionaldutyoptionsexplored9.Motivationalinterviewingtechniquedocumented6.Alertaddressedwithin 24hoursPsychosocialbarriers torecoveryidentified30.Share jobdescriptionwith ALLproviders,3.Concisedescriptionof behavioralissue (1-2lines)BehavioralHealth AlertproperlydocumentedAdjusterupdate within1 day ofappointmentfindingsIW follow-up within2 days ofoffice visit11.POAaddressespsychosocialbarriersPOAaddressespsychosocialbarriers7.LASERtechniqueused withresistant IWFollow upwith IWwithin 2 dayspost-OVHealthwiseresourcesprovided forbehavioralhealthDocumentcurrentfunctionalityIW/Provider/Employercontact within 2business daysPsychosocialbarriers torecoveryidentifiedJobdescriptionshared withall providersTranslatemedicalterms tolayman'sterms28.Documentmedicationcompliance,5.Providerfollow-upwithin 1 dayof office visitSpecificactions withexact datesdocumentedCreatespecificPlan ofActionICD-10 codeincludedwithdiagnosisProviderfollow-upwithin 1 dayof office visitUse onlyapprovedabbreviationsSymptomprogressionmonitoringplandocumentedInitialAssessmentcompletedwithin 5business daysLASERtechniquesdocumentedwhenappropriateIncludeICD-10codes withdiagnosis,9.CM AnalysisincludestreatmentplanassessmentDocumentODGbenchmarksDocumentnetworkstatus ofprovidersOngoing IWeducationdocumentedConfoundingfactorsupdated27.IncludeCPT codesforprocedures,21.SpecialHandlingInstructionsfollowedSpecificactions withexact datesdocumentedTemplatescompletedper PMAstandardsIW follow-up within2 days ofoffice visitShare jobdescriptionwithproviderSpecialHandlingInstructionsfollowed

QA / BH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Initial Assessment completed within 5 business days
    3.
  2. Confounding factors updated
    5.
  3. Follow up on ancillary services
  4. Contact provider within 1 day of OV
  5. LASER techniques documented when appropriate
  6. Active listening techniques documented
  7. LASER technique used with resistant IW
  8. Document employer accommodation status,
  9. Monthly IW contact documented
    8.
  10. Network providers properly documented
    13.
  11. Initial Assessment completed within 5 business days
  12. Concentration difficulties noted
    14.
  13. Ongoing IW education documented
  14. Document employer accommodation status,
    29.
  15. Share job description with ALL providers,
  16. IW follow-up within 2 days of office visit
    4.
  17. Job description shared with all providers
  18. Initial adjuster contact within 1 business day
  19. Document employer accommodation status
  20. Include CPT codes for procedures,
  21. Comorbidities properly documented
    22.
  22. Network providers properly documented
  23. Contact adjuster within 1 business day
  24. Active listening techniques documented
    12.
  25. Concentration difficulties noted
  26. LASER technique used with resistant IW
  27. POA addresses medication management
    10.
  28. Document PT updates every 14 days
  29. Special Handling Instructions followed
  30. Proper template format used (!bha)
  31. Functional improvement documented
  32. Document medication compliance,
  33. Behavioral Health Alert properly documented
    1.
  34. IW/Provider/Employer contact within 2 business days
    2.
  35. IW/Provider/Employer contact within 2 business days
  36. Document MED for narcotic prescriptions
  37. Alert addressed within 24 hours
  38. Proper template format used (!bha)
  39. Include CPT codes for procedures
  40. Include ICD-10 codes with diagnosis
  41. Alert addressed within 24 hours
  42. Include CPT codes for procedures,
  43. Include ICD-10 codes with diagnosis,
  44. ICD-10 code included with diagnosis
    2.
  45. Impact of worry on recovery documented
  46. RTW negotiation based on ODG guidelines
    18.
  47. Healthwise education documented
    15.
  48. Complete Initial Assessment within 5 days
  49. Healthwise resources provided for behavioral health
    8.
  50. Templates completed per PMA standards
    12.
  51. Motivational interviewing technique documented
  52. Use only approved abbreviations,
  53. PT/OT updates every 14 days
  54. Treatment requests properly facilitated
    14.
  55. Adjuster update within 1 day of appointment findings
  56. Initial adjuster contact within 1 business day
    1.
  57. Confounding factors updated
  58. Document employer accommodation status,
  59. Psychosocial barriers to recovery identified
    10.
  60. Concise description of behavioral issue (1-2 lines)
  61. Healthwise resources provided for behavioral health
  62. Active listening techniques documented
  63. Symptom progression monitoring plan documented
  64. Network providers properly documented
  65. Treatment requests properly facilitated
  66. Specific actions with exact dates documented
    4.
  67. Healthwise education documented
  68. Include ICD-10 codes with diagnosis,
    26.
  69. Provider follow-up within 1 day of office visit
  70. Monthly IW contact documented
  71. ICD-10 code included with diagnosis
  72. Initial adjuster contact within 1 business day
  73. RTW negotiation based on ODG guidelines
  74. Document medication compliance,
  75. ODG benchmarks referenced
  76. Impact of worry on recovery documented
    13.
  77. Proper template format used (!bha)
    11.
  78. POA addresses medication management
  79. Adjuster update within 1 day of appointment findings
    6.
  80. Behavioral Health Alert properly documented
  81. POA addresses psychosocial barriers
  82. Ongoing IW education documented
    16.
  83. Document medication compliance
  84. Symptom progression monitoring plan documented
    15.
  85. ODG benchmarks referenced
  86. Use LASER framework with resistant IW
  87. Transitional duty options explored
  88. CM Analysis includes treatment plan assessment
  89. Functional improvement documented
  90. Employer collaboration for RTW documented
    19.
  91. Treatment requests properly facilitated
  92. POA addresses medication management
  93. PT/OT updates every 14 days
  94. RTW negotiation based on ODG guidelines
  95. Impact of worry on recovery documented
  96. ODG benchmarks referenced
    23.
  97. CM Analysis includes treatment plan assessment
  98. Employer collaboration for RTW documented
  99. Motivational interviewing technique documented
  100. Document psychosocial barriers
  101. Employer collaboration for RTW documented
  102. Monthly IW contact documented
  103. Comorbidities properly documented
  104. LASER techniques documented when appropriate
    25.
  105. Healthwise education documented
  106. Concentration difficulties noted
  107. Job description shared with all providers
    17.
  108. Transitional duty options explored
    20.
  109. Concise description of behavioral issue (1-2 lines)
  110. Document RTW barriers
  111. Document RTW progress against ODG
  112. Use only approved abbreviations,
    31.
  113. Document IW education with Healthwise
  114. Share job description with ALL providers,
  115. Document CM Analysis in OV note
  116. Use only approved abbreviations,
  117. Templates completed per PMA standards
  118. Comorbidities properly documented
  119. Functional improvement documented
    24.
  120. PT/OT updates every 14 days
    7.
  121. Transitional duty options explored
  122. Motivational interviewing technique documented
    9.
  123. Alert addressed within 24 hours
    6.
  124. Psychosocial barriers to recovery identified
  125. Share job description with ALL providers,
    30.
  126. Concise description of behavioral issue (1-2 lines)
    3.
  127. Behavioral Health Alert properly documented
  128. Adjuster update within 1 day of appointment findings
  129. IW follow-up within 2 days of office visit
  130. POA addresses psychosocial barriers
    11.
  131. POA addresses psychosocial barriers
  132. LASER technique used with resistant IW
    7.
  133. Follow up with IW within 2 days post-OV
  134. Healthwise resources provided for behavioral health
  135. Document current functionality
  136. IW/Provider/Employer contact within 2 business days
  137. Psychosocial barriers to recovery identified
  138. Job description shared with all providers
  139. Translate medical terms to layman's terms
  140. Document medication compliance,
    28.
  141. Provider follow-up within 1 day of office visit
    5.
  142. Specific actions with exact dates documented
  143. Create specific Plan of Action
  144. ICD-10 code included with diagnosis
  145. Provider follow-up within 1 day of office visit
  146. Use only approved abbreviations
  147. Symptom progression monitoring plan documented
  148. Initial Assessment completed within 5 business days
  149. LASER techniques documented when appropriate
  150. Include ICD-10 codes with diagnosis,
  151. CM Analysis includes treatment plan assessment
    9.
  152. Document ODG benchmarks
  153. Document network status of providers
  154. Ongoing IW education documented
  155. Confounding factors updated
  156. Include CPT codes for procedures,
    27.
  157. Special Handling Instructions followed
    21.
  158. Specific actions with exact dates documented
  159. Templates completed per PMA standards
  160. IW follow-up within 2 days of office visit
  161. Share job description with provider
  162. Special Handling Instructions followed