1.Initialadjustercontactwithin 1business dayCreatespecificPlan ofActionImpact ofworry onrecoverydocumented20.TransitionaldutyoptionsexploredEmployercollaborationfor RTWdocumentedIncludeCPT codesforproceduresJobdescriptionshared withall providersIncludeICD-10codes withdiagnosis4.Specificactions withexact datesdocumentedTemplatescompletedper PMAstandards13.Impact ofworry onrecoverydocumentedUse LASERframeworkwithresistant IWPropertemplateformatused (!bha)IW follow-up within2 days ofoffice visit26.IncludeICD-10codes withdiagnosis,11.POAaddressespsychosocialbarriers18.RTWnegotiationbased onODGguidelinesPT/OTupdatesevery 14days27.IncludeCPT codesforprocedures,ICD-10 codeincludedwithdiagnosisInitialAssessmentcompletedwithin 5business daysTreatmentrequestsproperlyfacilitated14.ConcentrationdifficultiesnotedMonthly IWcontactdocumentedLASERtechniqueused withresistant IWCompleteInitialAssessmentwithin 5 daysShare jobdescriptionwith ALLproviders,24.Functionalimprovementdocumented10.Psychosocialbarriers torecoveryidentifiedConcentrationdifficultiesnotedNetworkprovidersproperlydocumentedConfoundingfactorsupdated30.Share jobdescriptionwith ALLproviders,25.LASERtechniquesdocumentedwhenappropriate7.LASERtechniqueused withresistant IW15.SymptomprogressionmonitoringplandocumentedInitialadjustercontactwithin 1business dayConcentrationdifficultiesnoted8.Monthly IWcontactdocumentedSpecificactions withexact datesdocumentedTemplatescompletedper PMAstandardsActivelisteningtechniquesdocumented7.PT/OTupdatesevery 14days12.Templatescompletedper PMAstandards5.ConfoundingfactorsupdatedRTWnegotiationbased onODGguidelinesAdjusterupdate within1 day ofappointmentfindings23.ODGbenchmarksreferenced29.Documentemployeraccommodationstatus,BehavioralHealth AlertproperlydocumentedDocumentIW educationwithHealthwiseDocumentODGbenchmarksUse onlyapprovedabbreviations,22.ComorbiditiesproperlydocumentedComorbiditiesproperlydocumentedPsychosocialbarriers torecoveryidentifiedComorbiditiesproperlydocumentedIW follow-up within2 days ofoffice visitODGbenchmarksreferenced8.Healthwiseresourcesprovided forbehavioralhealthDocumentmedicationcompliance,31.Use onlyapprovedabbreviations,Documentemployeraccommodationstatus,Propertemplateformatused (!bha)12.ActivelisteningtechniquesdocumentedInitialadjustercontactwithin 1business day9.Motivationalinterviewingtechniquedocumented16.Ongoing IWeducationdocumentedDocumentcurrentfunctionalityHealthwiseresourcesprovided forbehavioralhealth4.IW follow-up within2 days ofoffice visitCM AnalysisincludestreatmentplanassessmentFollow uponancillaryservicesDocumentemployeraccommodationstatus,DocumentPT updatesevery 14days14.TreatmentrequestsproperlyfacilitatedIncludeICD-10codes withdiagnosis,Documentmedicationcompliance,Contactproviderwithin 1day of OVHealthwiseeducationdocumentedIW/Provider/Employercontact within 2business days6.Alertaddressedwithin 24hours21.SpecialHandlingInstructionsfollowedICD-10 codeincludedwithdiagnosisSymptomprogressionmonitoringplandocumentedConcisedescriptionof behavioralissue (1-2lines)IncludeCPT codesforprocedures,5.Providerfollow-upwithin 1 dayof office visitPOAaddressesmedicationmanagementIncludeICD-10codes withdiagnosis,9.CM AnalysisincludestreatmentplanassessmentFunctionalimprovementdocumentedBehavioralHealth AlertproperlydocumentedHealthwiseresourcesprovided forbehavioralhealthUse onlyapprovedabbreviations,15.Healthwiseeducationdocumented1.BehavioralHealth AlertproperlydocumentedShare jobdescriptionwith ALLproviders,Monthly IWcontactdocumentedConfoundingfactorsupdatedEmployercollaborationfor RTWdocumentedTreatmentrequestsproperlyfacilitatedTranslatemedicalterms tolayman'stermsLASERtechniquesdocumentedwhenappropriate3.InitialAssessmentcompletedwithin 5business daysLASERtechniquesdocumentedwhenappropriateSpecialHandlingInstructionsfollowedHealthwiseeducationdocumentedSpecificactions withexact datesdocumentedInitialAssessmentcompletedwithin 5business daysSpecialHandlingInstructionsfollowedImpact ofworry onrecoverydocumentedMotivationalinterviewingtechniquedocumentedProviderfollow-upwithin 1 dayof office visitDocumentRTWprogressagainst ODG3.Concisedescriptionof behavioralissue (1-2lines)MotivationalinterviewingtechniquedocumentedOngoing IWeducationdocumentedDocumentemployeraccommodationstatusActivelisteningtechniquesdocumentedSymptomprogressionmonitoringplandocumentedContactadjusterwithin 1business dayPsychosocialbarriers torecoveryidentified17.Jobdescriptionshared withall providersPOAaddressesmedicationmanagementShare jobdescriptionwithprovider2.IW/Provider/Employercontact within 2business daysDocumentnetworkstatus ofprovidersPT/OTupdatesevery 14daysFunctionalimprovementdocumentedFollow upwith IWwithin 2 dayspost-OVAlertaddressedwithin 24hoursDocumentpsychosocialbarriersDocumentCMAnalysis inOV note2.ICD-10 codeincludedwithdiagnosisPOAaddressespsychosocialbarriersDocumentRTWbarriersNetworkprovidersproperlydocumentedAlertaddressedwithin 24hoursTransitionaldutyoptionsexplored19.Employercollaborationfor RTWdocumentedLASERtechniqueused withresistant IWIW/Provider/Employercontact within 2business days6.Adjusterupdate within1 day ofappointmentfindingsJobdescriptionshared withall providersCM AnalysisincludestreatmentplanassessmentAdjusterupdate within1 day ofappointmentfindingsDocumentmedicationcomplianceIncludeCPT codesforprocedures,28.Documentmedicationcompliance,10.POAaddressesmedicationmanagementUse onlyapprovedabbreviationsProviderfollow-upwithin 1 dayof office visit11.Propertemplateformatused (!bha)Concisedescriptionof behavioralissue (1-2lines)Ongoing IWeducationdocumentedODGbenchmarksreferencedTransitionaldutyoptionsexploredRTWnegotiationbased onODGguidelinesPOAaddressespsychosocialbarriers13.NetworkprovidersproperlydocumentedDocumentMED fornarcoticprescriptions1.Initialadjustercontactwithin 1business dayCreatespecificPlan ofActionImpact ofworry onrecoverydocumented20.TransitionaldutyoptionsexploredEmployercollaborationfor RTWdocumentedIncludeCPT codesforproceduresJobdescriptionshared withall providersIncludeICD-10codes withdiagnosis4.Specificactions withexact datesdocumentedTemplatescompletedper PMAstandards13.Impact ofworry onrecoverydocumentedUse LASERframeworkwithresistant IWPropertemplateformatused (!bha)IW follow-up within2 days ofoffice visit26.IncludeICD-10codes withdiagnosis,11.POAaddressespsychosocialbarriers18.RTWnegotiationbased onODGguidelinesPT/OTupdatesevery 14days27.IncludeCPT codesforprocedures,ICD-10 codeincludedwithdiagnosisInitialAssessmentcompletedwithin 5business daysTreatmentrequestsproperlyfacilitated14.ConcentrationdifficultiesnotedMonthly IWcontactdocumentedLASERtechniqueused withresistant IWCompleteInitialAssessmentwithin 5 daysShare jobdescriptionwith ALLproviders,24.Functionalimprovementdocumented10.Psychosocialbarriers torecoveryidentifiedConcentrationdifficultiesnotedNetworkprovidersproperlydocumentedConfoundingfactorsupdated30.Share jobdescriptionwith ALLproviders,25.LASERtechniquesdocumentedwhenappropriate7.LASERtechniqueused withresistant IW15.SymptomprogressionmonitoringplandocumentedInitialadjustercontactwithin 1business dayConcentrationdifficultiesnoted8.Monthly IWcontactdocumentedSpecificactions withexact datesdocumentedTemplatescompletedper PMAstandardsActivelisteningtechniquesdocumented7.PT/OTupdatesevery 14days12.Templatescompletedper PMAstandards5.ConfoundingfactorsupdatedRTWnegotiationbased onODGguidelinesAdjusterupdate within1 day ofappointmentfindings23.ODGbenchmarksreferenced29.Documentemployeraccommodationstatus,BehavioralHealth AlertproperlydocumentedDocumentIW educationwithHealthwiseDocumentODGbenchmarksUse onlyapprovedabbreviations,22.ComorbiditiesproperlydocumentedComorbiditiesproperlydocumentedPsychosocialbarriers torecoveryidentifiedComorbiditiesproperlydocumentedIW follow-up within2 days ofoffice visitODGbenchmarksreferenced8.Healthwiseresourcesprovided forbehavioralhealthDocumentmedicationcompliance,31.Use onlyapprovedabbreviations,Documentemployeraccommodationstatus,Propertemplateformatused (!bha)12.ActivelisteningtechniquesdocumentedInitialadjustercontactwithin 1business day9.Motivationalinterviewingtechniquedocumented16.Ongoing IWeducationdocumentedDocumentcurrentfunctionalityHealthwiseresourcesprovided forbehavioralhealth4.IW follow-up within2 days ofoffice visitCM AnalysisincludestreatmentplanassessmentFollow uponancillaryservicesDocumentemployeraccommodationstatus,DocumentPT updatesevery 14days14.TreatmentrequestsproperlyfacilitatedIncludeICD-10codes withdiagnosis,Documentmedicationcompliance,Contactproviderwithin 1day of OVHealthwiseeducationdocumentedIW/Provider/Employercontact within 2business days6.Alertaddressedwithin 24hours21.SpecialHandlingInstructionsfollowedICD-10 codeincludedwithdiagnosisSymptomprogressionmonitoringplandocumentedConcisedescriptionof behavioralissue (1-2lines)IncludeCPT codesforprocedures,5.Providerfollow-upwithin 1 dayof office visitPOAaddressesmedicationmanagementIncludeICD-10codes withdiagnosis,9.CM AnalysisincludestreatmentplanassessmentFunctionalimprovementdocumentedBehavioralHealth AlertproperlydocumentedHealthwiseresourcesprovided forbehavioralhealthUse onlyapprovedabbreviations,15.Healthwiseeducationdocumented1.BehavioralHealth AlertproperlydocumentedShare jobdescriptionwith ALLproviders,Monthly IWcontactdocumentedConfoundingfactorsupdatedEmployercollaborationfor RTWdocumentedTreatmentrequestsproperlyfacilitatedTranslatemedicalterms tolayman'stermsLASERtechniquesdocumentedwhenappropriate3.InitialAssessmentcompletedwithin 5business daysLASERtechniquesdocumentedwhenappropriateSpecialHandlingInstructionsfollowedHealthwiseeducationdocumentedSpecificactions withexact datesdocumentedInitialAssessmentcompletedwithin 5business daysSpecialHandlingInstructionsfollowedImpact ofworry onrecoverydocumentedMotivationalinterviewingtechniquedocumentedProviderfollow-upwithin 1 dayof office visitDocumentRTWprogressagainst ODG3.Concisedescriptionof behavioralissue (1-2lines)MotivationalinterviewingtechniquedocumentedOngoing IWeducationdocumentedDocumentemployeraccommodationstatusActivelisteningtechniquesdocumentedSymptomprogressionmonitoringplandocumentedContactadjusterwithin 1business dayPsychosocialbarriers torecoveryidentified17.Jobdescriptionshared withall providersPOAaddressesmedicationmanagementShare jobdescriptionwithprovider2.IW/Provider/Employercontact within 2business daysDocumentnetworkstatus ofprovidersPT/OTupdatesevery 14daysFunctionalimprovementdocumentedFollow upwith IWwithin 2 dayspost-OVAlertaddressedwithin 24hoursDocumentpsychosocialbarriersDocumentCMAnalysis inOV note2.ICD-10 codeincludedwithdiagnosisPOAaddressespsychosocialbarriersDocumentRTWbarriersNetworkprovidersproperlydocumentedAlertaddressedwithin 24hoursTransitionaldutyoptionsexplored19.Employercollaborationfor RTWdocumentedLASERtechniqueused withresistant IWIW/Provider/Employercontact within 2business days6.Adjusterupdate within1 day ofappointmentfindingsJobdescriptionshared withall providersCM AnalysisincludestreatmentplanassessmentAdjusterupdate within1 day ofappointmentfindingsDocumentmedicationcomplianceIncludeCPT codesforprocedures,28.Documentmedicationcompliance,10.POAaddressesmedicationmanagementUse onlyapprovedabbreviationsProviderfollow-upwithin 1 dayof office visit11.Propertemplateformatused (!bha)Concisedescriptionof behavioralissue (1-2lines)Ongoing IWeducationdocumentedODGbenchmarksreferencedTransitionaldutyoptionsexploredRTWnegotiationbased onODGguidelinesPOAaddressespsychosocialbarriers13.NetworkprovidersproperlydocumentedDocumentMED fornarcoticprescriptions

QA / BH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Initial adjuster contact within 1 business day
    1.
  2. Create specific Plan of Action
  3. Impact of worry on recovery documented
  4. Transitional duty options explored
    20.
  5. Employer collaboration for RTW documented
  6. Include CPT codes for procedures
  7. Job description shared with all providers
  8. Include ICD-10 codes with diagnosis
  9. Specific actions with exact dates documented
    4.
  10. Templates completed per PMA standards
  11. Impact of worry on recovery documented
    13.
  12. Use LASER framework with resistant IW
  13. Proper template format used (!bha)
  14. IW follow-up within 2 days of office visit
  15. Include ICD-10 codes with diagnosis,
    26.
  16. POA addresses psychosocial barriers
    11.
  17. RTW negotiation based on ODG guidelines
    18.
  18. PT/OT updates every 14 days
  19. Include CPT codes for procedures,
    27.
  20. ICD-10 code included with diagnosis
  21. Initial Assessment completed within 5 business days
  22. Treatment requests properly facilitated
  23. Concentration difficulties noted
    14.
  24. Monthly IW contact documented
  25. LASER technique used with resistant IW
  26. Complete Initial Assessment within 5 days
  27. Share job description with ALL providers,
  28. Functional improvement documented
    24.
  29. Psychosocial barriers to recovery identified
    10.
  30. Concentration difficulties noted
  31. Network providers properly documented
  32. Confounding factors updated
  33. Share job description with ALL providers,
    30.
  34. LASER techniques documented when appropriate
    25.
  35. LASER technique used with resistant IW
    7.
  36. Symptom progression monitoring plan documented
    15.
  37. Initial adjuster contact within 1 business day
  38. Concentration difficulties noted
  39. Monthly IW contact documented
    8.
  40. Specific actions with exact dates documented
  41. Templates completed per PMA standards
  42. Active listening techniques documented
  43. PT/OT updates every 14 days
    7.
  44. Templates completed per PMA standards
    12.
  45. Confounding factors updated
    5.
  46. RTW negotiation based on ODG guidelines
  47. Adjuster update within 1 day of appointment findings
  48. ODG benchmarks referenced
    23.
  49. Document employer accommodation status,
    29.
  50. Behavioral Health Alert properly documented
  51. Document IW education with Healthwise
  52. Document ODG benchmarks
  53. Use only approved abbreviations,
  54. Comorbidities properly documented
    22.
  55. Comorbidities properly documented
  56. Psychosocial barriers to recovery identified
  57. Comorbidities properly documented
  58. IW follow-up within 2 days of office visit
  59. ODG benchmarks referenced
  60. Healthwise resources provided for behavioral health
    8.
  61. Document medication compliance,
  62. Use only approved abbreviations,
    31.
  63. Document employer accommodation status,
  64. Proper template format used (!bha)
  65. Active listening techniques documented
    12.
  66. Initial adjuster contact within 1 business day
  67. Motivational interviewing technique documented
    9.
  68. Ongoing IW education documented
    16.
  69. Document current functionality
  70. Healthwise resources provided for behavioral health
  71. IW follow-up within 2 days of office visit
    4.
  72. CM Analysis includes treatment plan assessment
  73. Follow up on ancillary services
  74. Document employer accommodation status,
  75. Document PT updates every 14 days
  76. Treatment requests properly facilitated
    14.
  77. Include ICD-10 codes with diagnosis,
  78. Document medication compliance,
  79. Contact provider within 1 day of OV
  80. Healthwise education documented
  81. IW/Provider/Employer contact within 2 business days
  82. Alert addressed within 24 hours
    6.
  83. Special Handling Instructions followed
    21.
  84. ICD-10 code included with diagnosis
  85. Symptom progression monitoring plan documented
  86. Concise description of behavioral issue (1-2 lines)
  87. Include CPT codes for procedures,
  88. Provider follow-up within 1 day of office visit
    5.
  89. POA addresses medication management
  90. Include ICD-10 codes with diagnosis,
  91. CM Analysis includes treatment plan assessment
    9.
  92. Functional improvement documented
  93. Behavioral Health Alert properly documented
  94. Healthwise resources provided for behavioral health
  95. Use only approved abbreviations,
  96. Healthwise education documented
    15.
  97. Behavioral Health Alert properly documented
    1.
  98. Share job description with ALL providers,
  99. Monthly IW contact documented
  100. Confounding factors updated
  101. Employer collaboration for RTW documented
  102. Treatment requests properly facilitated
  103. Translate medical terms to layman's terms
  104. LASER techniques documented when appropriate
  105. Initial Assessment completed within 5 business days
    3.
  106. LASER techniques documented when appropriate
  107. Special Handling Instructions followed
  108. Healthwise education documented
  109. Specific actions with exact dates documented
  110. Initial Assessment completed within 5 business days
  111. Special Handling Instructions followed
  112. Impact of worry on recovery documented
  113. Motivational interviewing technique documented
  114. Provider follow-up within 1 day of office visit
  115. Document RTW progress against ODG
  116. Concise description of behavioral issue (1-2 lines)
    3.
  117. Motivational interviewing technique documented
  118. Ongoing IW education documented
  119. Document employer accommodation status
  120. Active listening techniques documented
  121. Symptom progression monitoring plan documented
  122. Contact adjuster within 1 business day
  123. Psychosocial barriers to recovery identified
  124. Job description shared with all providers
    17.
  125. POA addresses medication management
  126. Share job description with provider
  127. IW/Provider/Employer contact within 2 business days
    2.
  128. Document network status of providers
  129. PT/OT updates every 14 days
  130. Functional improvement documented
  131. Follow up with IW within 2 days post-OV
  132. Alert addressed within 24 hours
  133. Document psychosocial barriers
  134. Document CM Analysis in OV note
  135. ICD-10 code included with diagnosis
    2.
  136. POA addresses psychosocial barriers
  137. Document RTW barriers
  138. Network providers properly documented
  139. Alert addressed within 24 hours
  140. Transitional duty options explored
  141. Employer collaboration for RTW documented
    19.
  142. LASER technique used with resistant IW
  143. IW/Provider/Employer contact within 2 business days
  144. Adjuster update within 1 day of appointment findings
    6.
  145. Job description shared with all providers
  146. CM Analysis includes treatment plan assessment
  147. Adjuster update within 1 day of appointment findings
  148. Document medication compliance
  149. Include CPT codes for procedures,
  150. Document medication compliance,
    28.
  151. POA addresses medication management
    10.
  152. Use only approved abbreviations
  153. Provider follow-up within 1 day of office visit
  154. Proper template format used (!bha)
    11.
  155. Concise description of behavioral issue (1-2 lines)
  156. Ongoing IW education documented
  157. ODG benchmarks referenced
  158. Transitional duty options explored
  159. RTW negotiation based on ODG guidelines
  160. POA addresses psychosocial barriers
  161. Network providers properly documented
    13.
  162. Document MED for narcotic prescriptions