POAaddressesmedicationmanagement4.IW follow-up within2 days ofoffice visitIncludeCPT codesforproceduresDocumentRTWprogressagainst ODGIncludeICD-10codes withdiagnosis,10.POAaddressesmedicationmanagementIW follow-up within2 days ofoffice visitRTWnegotiationbased onODGguidelinesDocumentMED fornarcoticprescriptions12.ActivelisteningtechniquesdocumentedAdjusterupdate within1 day ofappointmentfindingsInitialAssessmentcompletedwithin 5business daysDocumentemployeraccommodationstatus,2.IW/Provider/Employercontact within 2business days30.Share jobdescriptionwith ALLproviders,Follow upwith IWwithin 2 dayspost-OVDocumentemployeraccommodationstatus28.Documentmedicationcompliance,Ongoing IWeducationdocumentedJobdescriptionshared withall providersPOAaddressespsychosocialbarriersLASERtechniqueused withresistant IWActivelisteningtechniquesdocumented11.POAaddressespsychosocialbarriersLASERtechniqueused withresistant IW13.Networkprovidersproperlydocumented27.IncludeCPT codesforprocedures,Documentnetworkstatus ofprovidersFollow uponancillaryservicesCM AnalysisincludestreatmentplanassessmentPropertemplateformatused (!bha)Treatmentrequestsproperlyfacilitated9.CM AnalysisincludestreatmentplanassessmentInitialAssessmentcompletedwithin 5business daysMotivationalinterviewingtechniquedocumentedConcisedescriptionof behavioralissue (1-2lines)FunctionalimprovementdocumentedDocumentmedicationcompliance,Providerfollow-upwithin 1 dayof office visitContactadjusterwithin 1business day6.Alertaddressedwithin 24hoursEmployercollaborationfor RTWdocumentedDocumentcurrentfunctionalityHealthwiseeducationdocumented31.Use onlyapprovedabbreviations,Share jobdescriptionwith ALLproviders,Use onlyapprovedabbreviations,Translatemedicalterms tolayman'stermsComorbiditiesproperlydocumentedImpact ofworry onrecoverydocumented15.HealthwiseeducationdocumentedTransitionaldutyoptionsexploredHealthwiseresourcesprovided forbehavioralhealthBehavioralHealth AlertproperlydocumentedTemplatescompletedper PMAstandardsActivelisteningtechniquesdocumented12.Templatescompletedper PMAstandardsDocumentPT updatesevery 14daysUse LASERframeworkwithresistant IWDocumentmedicationcomplianceCreatespecificPlan ofActionShare jobdescriptionwithproviderFunctionalimprovementdocumented15.SymptomprogressionmonitoringplandocumentedPOAaddressespsychosocialbarriersHealthwiseresourcesprovided forbehavioralhealthEmployercollaborationfor RTWdocumentedSpecificactions withexact datesdocumentedDocumentpsychosocialbarriersConcisedescriptionof behavioralissue (1-2lines)DocumentCMAnalysis inOV noteIW/Provider/Employercontact within 2business days17.Jobdescriptionshared withall providersProviderfollow-upwithin 1 dayof office visitAlertaddressedwithin 24hours26.IncludeICD-10codes withdiagnosis,Networkprovidersproperlydocumented21.SpecialHandlingInstructionsfollowedIW/Provider/Employercontact within 2business daysContactproviderwithin 1day of OVInitialadjustercontactwithin 1business dayConcentrationdifficultiesnotedUse onlyapprovedabbreviationsSpecialHandlingInstructionsfollowedICD-10 codeincludedwithdiagnosis25.LASERtechniquesdocumentedwhenappropriateDocumentRTWbarriersMotivationalinterviewingtechniquedocumented22.ComorbiditiesproperlydocumentedIncludeICD-10codes withdiagnosisLASERtechniquesdocumentedwhenappropriateODGbenchmarksreferencedPsychosocialbarriers torecoveryidentifiedIncludeCPT codesforprocedures,CM AnalysisincludestreatmentplanassessmentUse onlyapprovedabbreviations,Healthwiseeducationdocumented14.Treatmentrequestsproperlyfacilitated8.Monthly IWcontactdocumentedOngoing IWeducationdocumented29.Documentemployeraccommodationstatus,Comorbiditiesproperlydocumented4.Specificactions withexact datesdocumented5.Providerfollow-upwithin 1 dayof office visitConfoundingfactorsupdated20.TransitionaldutyoptionsexploredJobdescriptionshared withall providersInitialadjustercontactwithin 1business dayDocumentmedicationcompliance,1.BehavioralHealth AlertproperlydocumentedPOAaddressesmedicationmanagement1.Initialadjustercontactwithin 1business dayLASERtechniquesdocumentedwhenappropriateICD-10 codeincludedwithdiagnosisConfoundingfactorsupdatedODGbenchmarksreferencedDocumentemployeraccommodationstatus,16.Ongoing IWeducationdocumentedSymptomprogressionmonitoringplandocumentedShare jobdescriptionwith ALLproviders,24.FunctionalimprovementdocumentedConcentrationdifficultiesnoted3.InitialAssessmentcompletedwithin 5business days13.Impact ofworry onrecoverydocumented5.ConfoundingfactorsupdatedIncludeICD-10codes withdiagnosis,PT/OTupdatesevery 14days6.Adjusterupdate within1 day ofappointmentfindingsPropertemplateformatused (!bha)18.RTWnegotiationbased onODGguidelinesCompleteInitialAssessmentwithin 5 days7.PT/OTupdatesevery 14daysImpact ofworry onrecoverydocumentedSymptomprogressionmonitoringplandocumentedSpecificactions withexact datesdocumentedDocumentIW educationwithHealthwiseIncludeCPT codesforprocedures,IW follow-up within2 days ofoffice visitTemplatescompletedper PMAstandardsTransitionaldutyoptionsexploredPsychosocialbarriers torecoveryidentifiedAdjusterupdate within1 day ofappointmentfindings19.Employercollaborationfor RTWdocumented23.ODGbenchmarksreferencedMonthly IWcontactdocumentedSpecialHandlingInstructionsfollowed9.MotivationalinterviewingtechniquedocumentedPT/OTupdatesevery 14daysBehavioralHealth AlertproperlydocumentedTreatmentrequestsproperlyfacilitated10.Psychosocialbarriers torecoveryidentifiedMonthly IWcontactdocumented8.Healthwiseresourcesprovided forbehavioralhealthDocumentODGbenchmarksNetworkprovidersproperlydocumented14.ConcentrationdifficultiesnotedAlertaddressedwithin 24hoursRTWnegotiationbased onODGguidelines7.LASERtechniqueused withresistant IW3.Concisedescriptionof behavioralissue (1-2lines)2.ICD-10 codeincludedwithdiagnosis11.Propertemplateformatused (!bha)POAaddressesmedicationmanagement4.IW follow-up within2 days ofoffice visitIncludeCPT codesforproceduresDocumentRTWprogressagainst ODGIncludeICD-10codes withdiagnosis,10.POAaddressesmedicationmanagementIW follow-up within2 days ofoffice visitRTWnegotiationbased onODGguidelinesDocumentMED fornarcoticprescriptions12.ActivelisteningtechniquesdocumentedAdjusterupdate within1 day ofappointmentfindingsInitialAssessmentcompletedwithin 5business daysDocumentemployeraccommodationstatus,2.IW/Provider/Employercontact within 2business days30.Share jobdescriptionwith ALLproviders,Follow upwith IWwithin 2 dayspost-OVDocumentemployeraccommodationstatus28.Documentmedicationcompliance,Ongoing IWeducationdocumentedJobdescriptionshared withall providersPOAaddressespsychosocialbarriersLASERtechniqueused withresistant IWActivelisteningtechniquesdocumented11.POAaddressespsychosocialbarriersLASERtechniqueused withresistant IW13.Networkprovidersproperlydocumented27.IncludeCPT codesforprocedures,Documentnetworkstatus ofprovidersFollow uponancillaryservicesCM AnalysisincludestreatmentplanassessmentPropertemplateformatused (!bha)Treatmentrequestsproperlyfacilitated9.CM AnalysisincludestreatmentplanassessmentInitialAssessmentcompletedwithin 5business daysMotivationalinterviewingtechniquedocumentedConcisedescriptionof behavioralissue (1-2lines)FunctionalimprovementdocumentedDocumentmedicationcompliance,Providerfollow-upwithin 1 dayof office visitContactadjusterwithin 1business day6.Alertaddressedwithin 24hoursEmployercollaborationfor RTWdocumentedDocumentcurrentfunctionalityHealthwiseeducationdocumented31.Use onlyapprovedabbreviations,Share jobdescriptionwith ALLproviders,Use onlyapprovedabbreviations,Translatemedicalterms tolayman'stermsComorbiditiesproperlydocumentedImpact ofworry onrecoverydocumented15.HealthwiseeducationdocumentedTransitionaldutyoptionsexploredHealthwiseresourcesprovided forbehavioralhealthBehavioralHealth AlertproperlydocumentedTemplatescompletedper PMAstandardsActivelisteningtechniquesdocumented12.Templatescompletedper PMAstandardsDocumentPT updatesevery 14daysUse LASERframeworkwithresistant IWDocumentmedicationcomplianceCreatespecificPlan ofActionShare jobdescriptionwithproviderFunctionalimprovementdocumented15.SymptomprogressionmonitoringplandocumentedPOAaddressespsychosocialbarriersHealthwiseresourcesprovided forbehavioralhealthEmployercollaborationfor RTWdocumentedSpecificactions withexact datesdocumentedDocumentpsychosocialbarriersConcisedescriptionof behavioralissue (1-2lines)DocumentCMAnalysis inOV noteIW/Provider/Employercontact within 2business days17.Jobdescriptionshared withall providersProviderfollow-upwithin 1 dayof office visitAlertaddressedwithin 24hours26.IncludeICD-10codes withdiagnosis,Networkprovidersproperlydocumented21.SpecialHandlingInstructionsfollowedIW/Provider/Employercontact within 2business daysContactproviderwithin 1day of OVInitialadjustercontactwithin 1business dayConcentrationdifficultiesnotedUse onlyapprovedabbreviationsSpecialHandlingInstructionsfollowedICD-10 codeincludedwithdiagnosis25.LASERtechniquesdocumentedwhenappropriateDocumentRTWbarriersMotivationalinterviewingtechniquedocumented22.ComorbiditiesproperlydocumentedIncludeICD-10codes withdiagnosisLASERtechniquesdocumentedwhenappropriateODGbenchmarksreferencedPsychosocialbarriers torecoveryidentifiedIncludeCPT codesforprocedures,CM AnalysisincludestreatmentplanassessmentUse onlyapprovedabbreviations,Healthwiseeducationdocumented14.Treatmentrequestsproperlyfacilitated8.Monthly IWcontactdocumentedOngoing IWeducationdocumented29.Documentemployeraccommodationstatus,Comorbiditiesproperlydocumented4.Specificactions withexact datesdocumented5.Providerfollow-upwithin 1 dayof office visitConfoundingfactorsupdated20.TransitionaldutyoptionsexploredJobdescriptionshared withall providersInitialadjustercontactwithin 1business dayDocumentmedicationcompliance,1.BehavioralHealth AlertproperlydocumentedPOAaddressesmedicationmanagement1.Initialadjustercontactwithin 1business dayLASERtechniquesdocumentedwhenappropriateICD-10 codeincludedwithdiagnosisConfoundingfactorsupdatedODGbenchmarksreferencedDocumentemployeraccommodationstatus,16.Ongoing IWeducationdocumentedSymptomprogressionmonitoringplandocumentedShare jobdescriptionwith ALLproviders,24.FunctionalimprovementdocumentedConcentrationdifficultiesnoted3.InitialAssessmentcompletedwithin 5business days13.Impact ofworry onrecoverydocumented5.ConfoundingfactorsupdatedIncludeICD-10codes withdiagnosis,PT/OTupdatesevery 14days6.Adjusterupdate within1 day ofappointmentfindingsPropertemplateformatused (!bha)18.RTWnegotiationbased onODGguidelinesCompleteInitialAssessmentwithin 5 days7.PT/OTupdatesevery 14daysImpact ofworry onrecoverydocumentedSymptomprogressionmonitoringplandocumentedSpecificactions withexact datesdocumentedDocumentIW educationwithHealthwiseIncludeCPT codesforprocedures,IW follow-up within2 days ofoffice visitTemplatescompletedper PMAstandardsTransitionaldutyoptionsexploredPsychosocialbarriers torecoveryidentifiedAdjusterupdate within1 day ofappointmentfindings19.Employercollaborationfor RTWdocumented23.ODGbenchmarksreferencedMonthly IWcontactdocumentedSpecialHandlingInstructionsfollowed9.MotivationalinterviewingtechniquedocumentedPT/OTupdatesevery 14daysBehavioralHealth AlertproperlydocumentedTreatmentrequestsproperlyfacilitated10.Psychosocialbarriers torecoveryidentifiedMonthly IWcontactdocumented8.Healthwiseresourcesprovided forbehavioralhealthDocumentODGbenchmarksNetworkprovidersproperlydocumented14.ConcentrationdifficultiesnotedAlertaddressedwithin 24hoursRTWnegotiationbased onODGguidelines7.LASERtechniqueused withresistant IW3.Concisedescriptionof behavioralissue (1-2lines)2.ICD-10 codeincludedwithdiagnosis11.Propertemplateformatused (!bha)

QA / BH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. POA addresses medication management
  2. IW follow-up within 2 days of office visit
    4.
  3. Include CPT codes for procedures
  4. Document RTW progress against ODG
  5. Include ICD-10 codes with diagnosis,
  6. POA addresses medication management
    10.
  7. IW follow-up within 2 days of office visit
  8. RTW negotiation based on ODG guidelines
  9. Document MED for narcotic prescriptions
  10. Active listening techniques documented
    12.
  11. Adjuster update within 1 day of appointment findings
  12. Initial Assessment completed within 5 business days
  13. Document employer accommodation status,
  14. IW/Provider/Employer contact within 2 business days
    2.
  15. Share job description with ALL providers,
    30.
  16. Follow up with IW within 2 days post-OV
  17. Document employer accommodation status
  18. Document medication compliance,
    28.
  19. Ongoing IW education documented
  20. Job description shared with all providers
  21. POA addresses psychosocial barriers
  22. LASER technique used with resistant IW
  23. Active listening techniques documented
  24. POA addresses psychosocial barriers
    11.
  25. LASER technique used with resistant IW
  26. Network providers properly documented
    13.
  27. Include CPT codes for procedures,
    27.
  28. Document network status of providers
  29. Follow up on ancillary services
  30. CM Analysis includes treatment plan assessment
  31. Proper template format used (!bha)
  32. Treatment requests properly facilitated
  33. CM Analysis includes treatment plan assessment
    9.
  34. Initial Assessment completed within 5 business days
  35. Motivational interviewing technique documented
  36. Concise description of behavioral issue (1-2 lines)
  37. Functional improvement documented
  38. Document medication compliance,
  39. Provider follow-up within 1 day of office visit
  40. Contact adjuster within 1 business day
  41. Alert addressed within 24 hours
    6.
  42. Employer collaboration for RTW documented
  43. Document current functionality
  44. Healthwise education documented
  45. Use only approved abbreviations,
    31.
  46. Share job description with ALL providers,
  47. Use only approved abbreviations,
  48. Translate medical terms to layman's terms
  49. Comorbidities properly documented
  50. Impact of worry on recovery documented
  51. Healthwise education documented
    15.
  52. Transitional duty options explored
  53. Healthwise resources provided for behavioral health
  54. Behavioral Health Alert properly documented
  55. Templates completed per PMA standards
  56. Active listening techniques documented
  57. Templates completed per PMA standards
    12.
  58. Document PT updates every 14 days
  59. Use LASER framework with resistant IW
  60. Document medication compliance
  61. Create specific Plan of Action
  62. Share job description with provider
  63. Functional improvement documented
  64. Symptom progression monitoring plan documented
    15.
  65. POA addresses psychosocial barriers
  66. Healthwise resources provided for behavioral health
  67. Employer collaboration for RTW documented
  68. Specific actions with exact dates documented
  69. Document psychosocial barriers
  70. Concise description of behavioral issue (1-2 lines)
  71. Document CM Analysis in OV note
  72. IW/Provider/Employer contact within 2 business days
  73. Job description shared with all providers
    17.
  74. Provider follow-up within 1 day of office visit
  75. Alert addressed within 24 hours
  76. Include ICD-10 codes with diagnosis,
    26.
  77. Network providers properly documented
  78. Special Handling Instructions followed
    21.
  79. IW/Provider/Employer contact within 2 business days
  80. Contact provider within 1 day of OV
  81. Initial adjuster contact within 1 business day
  82. Concentration difficulties noted
  83. Use only approved abbreviations
  84. Special Handling Instructions followed
  85. ICD-10 code included with diagnosis
  86. LASER techniques documented when appropriate
    25.
  87. Document RTW barriers
  88. Motivational interviewing technique documented
  89. Comorbidities properly documented
    22.
  90. Include ICD-10 codes with diagnosis
  91. LASER techniques documented when appropriate
  92. ODG benchmarks referenced
  93. Psychosocial barriers to recovery identified
  94. Include CPT codes for procedures,
  95. CM Analysis includes treatment plan assessment
  96. Use only approved abbreviations,
  97. Healthwise education documented
  98. Treatment requests properly facilitated
    14.
  99. Monthly IW contact documented
    8.
  100. Ongoing IW education documented
  101. Document employer accommodation status,
    29.
  102. Comorbidities properly documented
  103. Specific actions with exact dates documented
    4.
  104. Provider follow-up within 1 day of office visit
    5.
  105. Confounding factors updated
  106. Transitional duty options explored
    20.
  107. Job description shared with all providers
  108. Initial adjuster contact within 1 business day
  109. Document medication compliance,
  110. Behavioral Health Alert properly documented
    1.
  111. POA addresses medication management
  112. Initial adjuster contact within 1 business day
    1.
  113. LASER techniques documented when appropriate
  114. ICD-10 code included with diagnosis
  115. Confounding factors updated
  116. ODG benchmarks referenced
  117. Document employer accommodation status,
  118. Ongoing IW education documented
    16.
  119. Symptom progression monitoring plan documented
  120. Share job description with ALL providers,
  121. Functional improvement documented
    24.
  122. Concentration difficulties noted
  123. Initial Assessment completed within 5 business days
    3.
  124. Impact of worry on recovery documented
    13.
  125. Confounding factors updated
    5.
  126. Include ICD-10 codes with diagnosis,
  127. PT/OT updates every 14 days
  128. Adjuster update within 1 day of appointment findings
    6.
  129. Proper template format used (!bha)
  130. RTW negotiation based on ODG guidelines
    18.
  131. Complete Initial Assessment within 5 days
  132. PT/OT updates every 14 days
    7.
  133. Impact of worry on recovery documented
  134. Symptom progression monitoring plan documented
  135. Specific actions with exact dates documented
  136. Document IW education with Healthwise
  137. Include CPT codes for procedures,
  138. IW follow-up within 2 days of office visit
  139. Templates completed per PMA standards
  140. Transitional duty options explored
  141. Psychosocial barriers to recovery identified
  142. Adjuster update within 1 day of appointment findings
  143. Employer collaboration for RTW documented
    19.
  144. ODG benchmarks referenced
    23.
  145. Monthly IW contact documented
  146. Special Handling Instructions followed
  147. Motivational interviewing technique documented
    9.
  148. PT/OT updates every 14 days
  149. Behavioral Health Alert properly documented
  150. Treatment requests properly facilitated
  151. Psychosocial barriers to recovery identified
    10.
  152. Monthly IW contact documented
  153. Healthwise resources provided for behavioral health
    8.
  154. Document ODG benchmarks
  155. Network providers properly documented
  156. Concentration difficulties noted
    14.
  157. Alert addressed within 24 hours
  158. RTW negotiation based on ODG guidelines
  159. LASER technique used with resistant IW
    7.
  160. Concise description of behavioral issue (1-2 lines)
    3.
  161. ICD-10 code included with diagnosis
    2.
  162. Proper template format used (!bha)
    11.