Use LASERframeworkwithresistant IWTransitionaldutyoptionsexploredAlertaddressedwithin 24hours3.InitialAssessmentcompletedwithin 5business daysHealthwiseresourcesprovided forbehavioralhealthCM AnalysisincludestreatmentplanassessmentInitialAssessmentcompletedwithin 5business daysHealthwiseeducationdocumentedSymptomprogressionmonitoringplandocumentedTransitionaldutyoptionsexploredAlertaddressedwithin 24hoursCompleteInitialAssessmentwithin 5 daysInitialadjustercontactwithin 1business day25.LASERtechniquesdocumentedwhenappropriate14.ConcentrationdifficultiesnotedIncludeCPT codesforprocedures,Documentemployeraccommodationstatus5.ConfoundingfactorsupdatedIW follow-up within2 days ofoffice visitAdjusterupdate within1 day ofappointmentfindingsConcisedescriptionof behavioralissue (1-2lines)31.Use onlyapprovedabbreviations,18.RTWnegotiationbased onODGguidelinesJobdescriptionshared withall providersProviderfollow-upwithin 1 dayof office visitInitialAssessmentcompletedwithin 5business daysContactproviderwithin 1day of OVIncludeICD-10codes withdiagnosis,DocumentRTWprogressagainst ODGIW/Provider/Employercontact within 2business days12.Templatescompletedper PMAstandardsMonthly IWcontactdocumented20.TransitionaldutyoptionsexploredIW follow-up within2 days ofoffice visitMonthly IWcontactdocumentedSpecificactions withexact datesdocumentedODGbenchmarksreferenced10.Psychosocialbarriers torecoveryidentifiedSpecificactions withexact datesdocumented11.POAaddressespsychosocialbarriersRTWnegotiationbased onODGguidelinesConfoundingfactorsupdated12.ActivelisteningtechniquesdocumentedImpact ofworry onrecoverydocumentedFollow upwith IWwithin 2 dayspost-OVDocumentnetworkstatus ofprovidersHealthwiseeducationdocumentedLASERtechniqueused withresistant IWLASERtechniquesdocumentedwhenappropriateShare jobdescriptionwith ALLproviders,SpecialHandlingInstructionsfollowedPT/OTupdatesevery 14daysOngoing IWeducationdocumentedICD-10 codeincludedwithdiagnosis2.ICD-10 codeincludedwithdiagnosisRTWnegotiationbased onODGguidelinesOngoing IWeducationdocumentedDocumentmedicationcompliance2.IW/Provider/Employercontact within 2business daysComorbiditiesproperlydocumentedShare jobdescriptionwith ALLproviders,Contactadjusterwithin 1business dayShare jobdescriptionwithproviderTreatmentrequestsproperlyfacilitatedUse onlyapprovedabbreviations,IncludeCPT codesforproceduresPsychosocialbarriers torecoveryidentified7.LASERtechniqueused withresistant IWUse onlyapprovedabbreviationsMotivationalinterviewingtechniquedocumentedDocumentPT updatesevery 14daysTemplatescompletedper PMAstandardsLASERtechniquesdocumentedwhenappropriate8.Healthwiseresourcesprovided forbehavioralhealthDocumentIW educationwithHealthwiseIncludeICD-10codes withdiagnosisDocumentODGbenchmarks29.Documentemployeraccommodationstatus,POAaddressespsychosocialbarriersBehavioralHealth Alertproperlydocumented30.Share jobdescriptionwith ALLproviders,DocumentpsychosocialbarriersLASERtechniqueused withresistant IW13.Networkprovidersproperlydocumented6.Adjusterupdate within1 day ofappointmentfindingsDocumentmedicationcompliance,Providerfollow-upwithin 1 dayof office visit14.TreatmentrequestsproperlyfacilitatedTreatmentrequestsproperlyfacilitatedFollow uponancillaryservicesEmployercollaborationfor RTWdocumentedDocumentMED fornarcoticprescriptionsFunctionalimprovementdocumented23.ODGbenchmarksreferencedPOAaddressespsychosocialbarriersBehavioralHealth AlertproperlydocumentedFunctionalimprovementdocumented3.Concisedescriptionof behavioralissue (1-2lines)13.Impact ofworry onrecoverydocumentedAdjusterupdate within1 day ofappointmentfindingsActivelisteningtechniquesdocumentedIncludeCPT codesforprocedures,SpecialHandlingInstructionsfollowed4.IW follow-up within2 days ofoffice visit28.Documentmedicationcompliance,6.Alertaddressedwithin 24hoursJobdescriptionshared withall providersIncludeICD-10codes withdiagnosis,IW/Provider/Employercontact within 2business days9.MotivationalinterviewingtechniquedocumentedCreatespecificPlan ofAction7.PT/OTupdatesevery 14daysConcentrationdifficultiesnotedEmployercollaborationfor RTWdocumented15.SymptomprogressionmonitoringplandocumentedPropertemplateformatused (!bha)ConfoundingfactorsupdatedDocumentcurrentfunctionalityNetworkprovidersproperlydocumented17.Jobdescriptionshared withall providersComorbiditiesproperlydocumentedDocumentRTWbarriers27.IncludeCPT codesforprocedures,POAaddressesmedicationmanagement9.CM AnalysisincludestreatmentplanassessmentICD-10 codeincludedwithdiagnosisUse onlyapprovedabbreviations,5.Providerfollow-upwithin 1 dayof office visit1.BehavioralHealth AlertproperlydocumentedPT/OTupdatesevery 14daysMotivationalinterviewingtechniquedocumentedTemplatescompletedper PMAstandards24.FunctionalimprovementdocumentedPOAaddressesmedicationmanagement22.ComorbiditiesproperlydocumentedDocumentemployeraccommodationstatus,8.Monthly IWcontactdocumented1.Initialadjustercontactwithin 1business day19.Employercollaborationfor RTWdocumentedHealthwiseresourcesprovided forbehavioralhealthConcentrationdifficultiesnoted15.HealthwiseeducationdocumentedInitialadjustercontactwithin 1business dayCM AnalysisincludestreatmentplanassessmentImpact ofworry onrecoverydocumentedSymptomprogressionmonitoringplandocumented4.Specificactions withexact datesdocumented21.SpecialHandlingInstructionsfollowedDocumentemployeraccommodationstatus,16.Ongoing IWeducationdocumented10.POAaddressesmedicationmanagementPsychosocialbarriers torecoveryidentified11.Propertemplateformatused (!bha)Translatemedicalterms tolayman'stermsDocumentCMAnalysis inOV noteActivelisteningtechniquesdocumentedPropertemplateformatused (!bha)Documentmedicationcompliance,26.IncludeICD-10codes withdiagnosis,ODGbenchmarksreferencedConcisedescriptionof behavioralissue (1-2lines)NetworkprovidersproperlydocumentedUse LASERframeworkwithresistant IWTransitionaldutyoptionsexploredAlertaddressedwithin 24hours3.InitialAssessmentcompletedwithin 5business daysHealthwiseresourcesprovided forbehavioralhealthCM AnalysisincludestreatmentplanassessmentInitialAssessmentcompletedwithin 5business daysHealthwiseeducationdocumentedSymptomprogressionmonitoringplandocumentedTransitionaldutyoptionsexploredAlertaddressedwithin 24hoursCompleteInitialAssessmentwithin 5 daysInitialadjustercontactwithin 1business day25.LASERtechniquesdocumentedwhenappropriate14.ConcentrationdifficultiesnotedIncludeCPT codesforprocedures,Documentemployeraccommodationstatus5.ConfoundingfactorsupdatedIW follow-up within2 days ofoffice visitAdjusterupdate within1 day ofappointmentfindingsConcisedescriptionof behavioralissue (1-2lines)31.Use onlyapprovedabbreviations,18.RTWnegotiationbased onODGguidelinesJobdescriptionshared withall providersProviderfollow-upwithin 1 dayof office visitInitialAssessmentcompletedwithin 5business daysContactproviderwithin 1day of OVIncludeICD-10codes withdiagnosis,DocumentRTWprogressagainst ODGIW/Provider/Employercontact within 2business days12.Templatescompletedper PMAstandardsMonthly IWcontactdocumented20.TransitionaldutyoptionsexploredIW follow-up within2 days ofoffice visitMonthly IWcontactdocumentedSpecificactions withexact datesdocumentedODGbenchmarksreferenced10.Psychosocialbarriers torecoveryidentifiedSpecificactions withexact datesdocumented11.POAaddressespsychosocialbarriersRTWnegotiationbased onODGguidelinesConfoundingfactorsupdated12.ActivelisteningtechniquesdocumentedImpact ofworry onrecoverydocumentedFollow upwith IWwithin 2 dayspost-OVDocumentnetworkstatus ofprovidersHealthwiseeducationdocumentedLASERtechniqueused withresistant IWLASERtechniquesdocumentedwhenappropriateShare jobdescriptionwith ALLproviders,SpecialHandlingInstructionsfollowedPT/OTupdatesevery 14daysOngoing IWeducationdocumentedICD-10 codeincludedwithdiagnosis2.ICD-10 codeincludedwithdiagnosisRTWnegotiationbased onODGguidelinesOngoing IWeducationdocumentedDocumentmedicationcompliance2.IW/Provider/Employercontact within 2business daysComorbiditiesproperlydocumentedShare jobdescriptionwith ALLproviders,Contactadjusterwithin 1business dayShare jobdescriptionwithproviderTreatmentrequestsproperlyfacilitatedUse onlyapprovedabbreviations,IncludeCPT codesforproceduresPsychosocialbarriers torecoveryidentified7.LASERtechniqueused withresistant IWUse onlyapprovedabbreviationsMotivationalinterviewingtechniquedocumentedDocumentPT updatesevery 14daysTemplatescompletedper PMAstandardsLASERtechniquesdocumentedwhenappropriate8.Healthwiseresourcesprovided forbehavioralhealthDocumentIW educationwithHealthwiseIncludeICD-10codes withdiagnosisDocumentODGbenchmarks29.Documentemployeraccommodationstatus,POAaddressespsychosocialbarriersBehavioralHealth Alertproperlydocumented30.Share jobdescriptionwith ALLproviders,DocumentpsychosocialbarriersLASERtechniqueused withresistant IW13.Networkprovidersproperlydocumented6.Adjusterupdate within1 day ofappointmentfindingsDocumentmedicationcompliance,Providerfollow-upwithin 1 dayof office visit14.TreatmentrequestsproperlyfacilitatedTreatmentrequestsproperlyfacilitatedFollow uponancillaryservicesEmployercollaborationfor RTWdocumentedDocumentMED fornarcoticprescriptionsFunctionalimprovementdocumented23.ODGbenchmarksreferencedPOAaddressespsychosocialbarriersBehavioralHealth AlertproperlydocumentedFunctionalimprovementdocumented3.Concisedescriptionof behavioralissue (1-2lines)13.Impact ofworry onrecoverydocumentedAdjusterupdate within1 day ofappointmentfindingsActivelisteningtechniquesdocumentedIncludeCPT codesforprocedures,SpecialHandlingInstructionsfollowed4.IW follow-up within2 days ofoffice visit28.Documentmedicationcompliance,6.Alertaddressedwithin 24hoursJobdescriptionshared withall providersIncludeICD-10codes withdiagnosis,IW/Provider/Employercontact within 2business days9.MotivationalinterviewingtechniquedocumentedCreatespecificPlan ofAction7.PT/OTupdatesevery 14daysConcentrationdifficultiesnotedEmployercollaborationfor RTWdocumented15.SymptomprogressionmonitoringplandocumentedPropertemplateformatused (!bha)ConfoundingfactorsupdatedDocumentcurrentfunctionalityNetworkprovidersproperlydocumented17.Jobdescriptionshared withall providersComorbiditiesproperlydocumentedDocumentRTWbarriers27.IncludeCPT codesforprocedures,POAaddressesmedicationmanagement9.CM AnalysisincludestreatmentplanassessmentICD-10 codeincludedwithdiagnosisUse onlyapprovedabbreviations,5.Providerfollow-upwithin 1 dayof office visit1.BehavioralHealth AlertproperlydocumentedPT/OTupdatesevery 14daysMotivationalinterviewingtechniquedocumentedTemplatescompletedper PMAstandards24.FunctionalimprovementdocumentedPOAaddressesmedicationmanagement22.ComorbiditiesproperlydocumentedDocumentemployeraccommodationstatus,8.Monthly IWcontactdocumented1.Initialadjustercontactwithin 1business day19.Employercollaborationfor RTWdocumentedHealthwiseresourcesprovided forbehavioralhealthConcentrationdifficultiesnoted15.HealthwiseeducationdocumentedInitialadjustercontactwithin 1business dayCM AnalysisincludestreatmentplanassessmentImpact ofworry onrecoverydocumentedSymptomprogressionmonitoringplandocumented4.Specificactions withexact datesdocumented21.SpecialHandlingInstructionsfollowedDocumentemployeraccommodationstatus,16.Ongoing IWeducationdocumented10.POAaddressesmedicationmanagementPsychosocialbarriers torecoveryidentified11.Propertemplateformatused (!bha)Translatemedicalterms tolayman'stermsDocumentCMAnalysis inOV noteActivelisteningtechniquesdocumentedPropertemplateformatused (!bha)Documentmedicationcompliance,26.IncludeICD-10codes withdiagnosis,ODGbenchmarksreferencedConcisedescriptionof behavioralissue (1-2lines)Networkprovidersproperlydocumented

QA / BH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use LASER framework with resistant IW
  2. Transitional duty options explored
  3. Alert addressed within 24 hours
  4. Initial Assessment completed within 5 business days
    3.
  5. Healthwise resources provided for behavioral health
  6. CM Analysis includes treatment plan assessment
  7. Initial Assessment completed within 5 business days
  8. Healthwise education documented
  9. Symptom progression monitoring plan documented
  10. Transitional duty options explored
  11. Alert addressed within 24 hours
  12. Complete Initial Assessment within 5 days
  13. Initial adjuster contact within 1 business day
  14. LASER techniques documented when appropriate
    25.
  15. Concentration difficulties noted
    14.
  16. Include CPT codes for procedures,
  17. Document employer accommodation status
  18. Confounding factors updated
    5.
  19. IW follow-up within 2 days of office visit
  20. Adjuster update within 1 day of appointment findings
  21. Concise description of behavioral issue (1-2 lines)
  22. Use only approved abbreviations,
    31.
  23. RTW negotiation based on ODG guidelines
    18.
  24. Job description shared with all providers
  25. Provider follow-up within 1 day of office visit
  26. Initial Assessment completed within 5 business days
  27. Contact provider within 1 day of OV
  28. Include ICD-10 codes with diagnosis,
  29. Document RTW progress against ODG
  30. IW/Provider/Employer contact within 2 business days
  31. Templates completed per PMA standards
    12.
  32. Monthly IW contact documented
  33. Transitional duty options explored
    20.
  34. IW follow-up within 2 days of office visit
  35. Monthly IW contact documented
  36. Specific actions with exact dates documented
  37. ODG benchmarks referenced
  38. Psychosocial barriers to recovery identified
    10.
  39. Specific actions with exact dates documented
  40. POA addresses psychosocial barriers
    11.
  41. RTW negotiation based on ODG guidelines
  42. Confounding factors updated
  43. Active listening techniques documented
    12.
  44. Impact of worry on recovery documented
  45. Follow up with IW within 2 days post-OV
  46. Document network status of providers
  47. Healthwise education documented
  48. LASER technique used with resistant IW
  49. LASER techniques documented when appropriate
  50. Share job description with ALL providers,
  51. Special Handling Instructions followed
  52. PT/OT updates every 14 days
  53. Ongoing IW education documented
  54. ICD-10 code included with diagnosis
  55. ICD-10 code included with diagnosis
    2.
  56. RTW negotiation based on ODG guidelines
  57. Ongoing IW education documented
  58. Document medication compliance
  59. IW/Provider/Employer contact within 2 business days
    2.
  60. Comorbidities properly documented
  61. Share job description with ALL providers,
  62. Contact adjuster within 1 business day
  63. Share job description with provider
  64. Treatment requests properly facilitated
  65. Use only approved abbreviations,
  66. Include CPT codes for procedures
  67. Psychosocial barriers to recovery identified
  68. LASER technique used with resistant IW
    7.
  69. Use only approved abbreviations
  70. Motivational interviewing technique documented
  71. Document PT updates every 14 days
  72. Templates completed per PMA standards
  73. LASER techniques documented when appropriate
  74. Healthwise resources provided for behavioral health
    8.
  75. Document IW education with Healthwise
  76. Include ICD-10 codes with diagnosis
  77. Document ODG benchmarks
  78. Document employer accommodation status,
    29.
  79. POA addresses psychosocial barriers
  80. Behavioral Health Alert properly documented
  81. Share job description with ALL providers,
    30.
  82. Document psychosocial barriers
  83. LASER technique used with resistant IW
  84. Network providers properly documented
    13.
  85. Adjuster update within 1 day of appointment findings
    6.
  86. Document medication compliance,
  87. Provider follow-up within 1 day of office visit
  88. Treatment requests properly facilitated
    14.
  89. Treatment requests properly facilitated
  90. Follow up on ancillary services
  91. Employer collaboration for RTW documented
  92. Document MED for narcotic prescriptions
  93. Functional improvement documented
  94. ODG benchmarks referenced
    23.
  95. POA addresses psychosocial barriers
  96. Behavioral Health Alert properly documented
  97. Functional improvement documented
  98. Concise description of behavioral issue (1-2 lines)
    3.
  99. Impact of worry on recovery documented
    13.
  100. Adjuster update within 1 day of appointment findings
  101. Active listening techniques documented
  102. Include CPT codes for procedures,
  103. Special Handling Instructions followed
  104. IW follow-up within 2 days of office visit
    4.
  105. Document medication compliance,
    28.
  106. Alert addressed within 24 hours
    6.
  107. Job description shared with all providers
  108. Include ICD-10 codes with diagnosis,
  109. IW/Provider/Employer contact within 2 business days
  110. Motivational interviewing technique documented
    9.
  111. Create specific Plan of Action
  112. PT/OT updates every 14 days
    7.
  113. Concentration difficulties noted
  114. Employer collaboration for RTW documented
  115. Symptom progression monitoring plan documented
    15.
  116. Proper template format used (!bha)
  117. Confounding factors updated
  118. Document current functionality
  119. Network providers properly documented
  120. Job description shared with all providers
    17.
  121. Comorbidities properly documented
  122. Document RTW barriers
  123. Include CPT codes for procedures,
    27.
  124. POA addresses medication management
  125. CM Analysis includes treatment plan assessment
    9.
  126. ICD-10 code included with diagnosis
  127. Use only approved abbreviations,
  128. Provider follow-up within 1 day of office visit
    5.
  129. Behavioral Health Alert properly documented
    1.
  130. PT/OT updates every 14 days
  131. Motivational interviewing technique documented
  132. Templates completed per PMA standards
  133. Functional improvement documented
    24.
  134. POA addresses medication management
  135. Comorbidities properly documented
    22.
  136. Document employer accommodation status,
  137. Monthly IW contact documented
    8.
  138. Initial adjuster contact within 1 business day
    1.
  139. Employer collaboration for RTW documented
    19.
  140. Healthwise resources provided for behavioral health
  141. Concentration difficulties noted
  142. Healthwise education documented
    15.
  143. Initial adjuster contact within 1 business day
  144. CM Analysis includes treatment plan assessment
  145. Impact of worry on recovery documented
  146. Symptom progression monitoring plan documented
  147. Specific actions with exact dates documented
    4.
  148. Special Handling Instructions followed
    21.
  149. Document employer accommodation status,
  150. Ongoing IW education documented
    16.
  151. POA addresses medication management
    10.
  152. Psychosocial barriers to recovery identified
  153. Proper template format used (!bha)
    11.
  154. Translate medical terms to layman's terms
  155. Document CM Analysis in OV note
  156. Active listening techniques documented
  157. Proper template format used (!bha)
  158. Document medication compliance,
  159. Include ICD-10 codes with diagnosis,
    26.
  160. ODG benchmarks referenced
  161. Concise description of behavioral issue (1-2 lines)
  162. Network providers properly documented