19.Employercollaborationfor RTWdocumentedCompleteInitialAssessmentwithin 5 days25.LASERtechniquesdocumentedwhenappropriateDocumentnetworkstatus ofprovidersPT/OTupdatesevery 14days15.SymptomprogressionmonitoringplandocumentedUse LASERframeworkwithresistant IWICD-10 codeincludedwithdiagnosis28.Documentmedicationcompliance,Propertemplateformatused (!bha)PT/OTupdatesevery 14daysShare jobdescriptionwith ALLproviders,ConcentrationdifficultiesnotedIW follow-up within2 days ofoffice visitDocumentRTWprogressagainst ODGIW follow-up within2 days ofoffice visitEmployercollaborationfor RTWdocumentedPOAaddressesmedicationmanagement3.Concisedescriptionof behavioralissue (1-2lines)IncludeCPT codesforproceduresODGbenchmarksreferenced13.NetworkprovidersproperlydocumentedHealthwiseresourcesprovided forbehavioralhealthDocumentRTWbarriers4.Specificactions withexact datesdocumented5.Providerfollow-upwithin 1 dayof office visitProviderfollow-upwithin 1 dayof office visitMonthly IWcontactdocumented23.ODGbenchmarksreferenced14.ConcentrationdifficultiesnotedRTWnegotiationbased onODGguidelinesImpact ofworry onrecoverydocumentedDocumentCMAnalysis inOV noteProviderfollow-upwithin 1 dayof office visitIW/Provider/Employercontact within 2business days1.BehavioralHealth Alertproperlydocumented10.Psychosocialbarriers torecoveryidentifiedODGbenchmarksreferencedShare jobdescriptionwith ALLproviders,FunctionalimprovementdocumentedIncludeCPT codesforprocedures,LASERtechniquesdocumentedwhenappropriateJobdescriptionshared withall providersConfoundingfactorsupdatedLASERtechniquesdocumentedwhenappropriate18.RTWnegotiationbased onODGguidelinesCM Analysisincludestreatmentplanassessment12.Templatescompletedper PMAstandards12.ActivelisteningtechniquesdocumentedPOAaddressespsychosocialbarriers7.LASERtechniqueused withresistant IWDocumentemployeraccommodationstatus,15.HealthwiseeducationdocumentedLASERtechniqueused withresistant IWAlertaddressedwithin 24hoursAdjusterupdate within1 day ofappointmentfindings14.TreatmentrequestsproperlyfacilitatedPOAaddressespsychosocialbarriersTemplatescompletedper PMAstandardsSpecificactions withexact datesdocumented21.SpecialHandlingInstructionsfollowedSpecialHandlingInstructionsfollowed11.POAaddressespsychosocialbarriersConcisedescriptionof behavioralissue (1-2lines)16.Ongoing IWeducationdocumented6.Alertaddressedwithin 24hours2.IW/Provider/Employercontact within 2business daysTransitionaldutyoptionsexploredSymptomprogressionmonitoringplandocumentedDocumentmedicationcomplianceNetworkprovidersproperlydocumentedICD-10 codeincludedwithdiagnosisPOAaddressesmedicationmanagementTreatmentrequestsproperlyfacilitatedMotivationalinterviewingtechniquedocumented2.ICD-10 codeincludedwithdiagnosisIncludeCPT codesforprocedures,BehavioralHealth Alertproperlydocumented26.IncludeICD-10codes withdiagnosis,Treatmentrequestsproperlyfacilitated11.Propertemplateformatused (!bha)Concisedescriptionof behavioralissue (1-2lines)CreatespecificPlan ofActionInitialAssessmentcompletedwithin 5business days8.Healthwiseresourcesprovided forbehavioralhealthSpecificactions withexact datesdocumentedHealthwiseresourcesprovided forbehavioralhealthSymptomprogressionmonitoringplandocumented13.Impact ofworry onrecoverydocumentedIncludeICD-10codes withdiagnosis,4.IW follow-up within2 days ofoffice visitTransitionaldutyoptionsexploredEmployercollaborationfor RTWdocumented20.TransitionaldutyoptionsexploredFunctionalimprovementdocumentedTemplatescompletedper PMAstandards3.InitialAssessmentcompletedwithin 5business daysDocumentIW educationwithHealthwiseHealthwiseeducationdocumentedShare jobdescriptionwithproviderAdjusterupdate within1 day ofappointmentfindingsFollow uponancillaryservicesInitialadjustercontactwithin 1business day17.Jobdescriptionshared withall providers27.IncludeCPT codesforprocedures,Ongoing IWeducationdocumentedConcentrationdifficultiesnoted6.Adjusterupdate within1 day ofappointmentfindingsIncludeICD-10codes withdiagnosis,DocumentODGbenchmarksJobdescriptionshared withall providers8.Monthly IWcontactdocumentedDocumentMED fornarcoticprescriptionsDocumentmedicationcompliance,Psychosocialbarriers torecoveryidentifiedDocumentpsychosocialbarriers7.PT/OTupdatesevery 14daysTranslatemedicalterms tolayman'sterms31.Use onlyapprovedabbreviations,Alertaddressedwithin 24hoursImpact ofworry onrecoverydocumentedHealthwiseeducationdocumentedUse onlyapprovedabbreviations,Psychosocialbarriers torecoveryidentifiedInitialadjustercontactwithin 1business dayCM AnalysisincludestreatmentplanassessmentPropertemplateformatused (!bha)DocumentemployeraccommodationstatusActivelisteningtechniquesdocumented30.Share jobdescriptionwith ALLproviders,Contactadjusterwithin 1business dayNetworkprovidersproperlydocumented9.MotivationalinterviewingtechniquedocumentedOngoing IWeducationdocumentedUse onlyapprovedabbreviationsConfoundingfactorsupdated22.ComorbiditiesproperlydocumentedMonthly IWcontactdocumentedDocumentPT updatesevery 14daysComorbiditiesproperlydocumented9.CM AnalysisincludestreatmentplanassessmentContactproviderwithin 1day of OVUse onlyapprovedabbreviations,ActivelisteningtechniquesdocumentedFollow upwith IWwithin 2 dayspost-OV29.Documentemployeraccommodationstatus,Documentmedicationcompliance,24.FunctionalimprovementdocumentedBehavioralHealth AlertproperlydocumentedDocumentcurrentfunctionality5.ConfoundingfactorsupdatedDocumentemployeraccommodationstatus,SpecialHandlingInstructionsfollowedIncludeICD-10codes withdiagnosisLASERtechniqueused withresistant IWIW/Provider/Employercontact within 2business daysMotivationalinterviewingtechniquedocumentedInitialAssessmentcompletedwithin 5business days10.POAaddressesmedicationmanagementComorbiditiesproperlydocumented1.Initialadjustercontactwithin 1business dayRTWnegotiationbased onODGguidelines19.Employercollaborationfor RTWdocumentedCompleteInitialAssessmentwithin 5 days25.LASERtechniquesdocumentedwhenappropriateDocumentnetworkstatus ofprovidersPT/OTupdatesevery 14days15.SymptomprogressionmonitoringplandocumentedUse LASERframeworkwithresistant IWICD-10 codeincludedwithdiagnosis28.Documentmedicationcompliance,Propertemplateformatused (!bha)PT/OTupdatesevery 14daysShare jobdescriptionwith ALLproviders,ConcentrationdifficultiesnotedIW follow-up within2 days ofoffice visitDocumentRTWprogressagainst ODGIW follow-up within2 days ofoffice visitEmployercollaborationfor RTWdocumentedPOAaddressesmedicationmanagement3.Concisedescriptionof behavioralissue (1-2lines)IncludeCPT codesforproceduresODGbenchmarksreferenced13.NetworkprovidersproperlydocumentedHealthwiseresourcesprovided forbehavioralhealthDocumentRTWbarriers4.Specificactions withexact datesdocumented5.Providerfollow-upwithin 1 dayof office visitProviderfollow-upwithin 1 dayof office visitMonthly IWcontactdocumented23.ODGbenchmarksreferenced14.ConcentrationdifficultiesnotedRTWnegotiationbased onODGguidelinesImpact ofworry onrecoverydocumentedDocumentCMAnalysis inOV noteProviderfollow-upwithin 1 dayof office visitIW/Provider/Employercontact within 2business days1.BehavioralHealth Alertproperlydocumented10.Psychosocialbarriers torecoveryidentifiedODGbenchmarksreferencedShare jobdescriptionwith ALLproviders,FunctionalimprovementdocumentedIncludeCPT codesforprocedures,LASERtechniquesdocumentedwhenappropriateJobdescriptionshared withall providersConfoundingfactorsupdatedLASERtechniquesdocumentedwhenappropriate18.RTWnegotiationbased onODGguidelinesCM Analysisincludestreatmentplanassessment12.Templatescompletedper PMAstandards12.ActivelisteningtechniquesdocumentedPOAaddressespsychosocialbarriers7.LASERtechniqueused withresistant IWDocumentemployeraccommodationstatus,15.HealthwiseeducationdocumentedLASERtechniqueused withresistant IWAlertaddressedwithin 24hoursAdjusterupdate within1 day ofappointmentfindings14.TreatmentrequestsproperlyfacilitatedPOAaddressespsychosocialbarriersTemplatescompletedper PMAstandardsSpecificactions withexact datesdocumented21.SpecialHandlingInstructionsfollowedSpecialHandlingInstructionsfollowed11.POAaddressespsychosocialbarriersConcisedescriptionof behavioralissue (1-2lines)16.Ongoing IWeducationdocumented6.Alertaddressedwithin 24hours2.IW/Provider/Employercontact within 2business daysTransitionaldutyoptionsexploredSymptomprogressionmonitoringplandocumentedDocumentmedicationcomplianceNetworkprovidersproperlydocumentedICD-10 codeincludedwithdiagnosisPOAaddressesmedicationmanagementTreatmentrequestsproperlyfacilitatedMotivationalinterviewingtechniquedocumented2.ICD-10 codeincludedwithdiagnosisIncludeCPT codesforprocedures,BehavioralHealth Alertproperlydocumented26.IncludeICD-10codes withdiagnosis,Treatmentrequestsproperlyfacilitated11.Propertemplateformatused (!bha)Concisedescriptionof behavioralissue (1-2lines)CreatespecificPlan ofActionInitialAssessmentcompletedwithin 5business days8.Healthwiseresourcesprovided forbehavioralhealthSpecificactions withexact datesdocumentedHealthwiseresourcesprovided forbehavioralhealthSymptomprogressionmonitoringplandocumented13.Impact ofworry onrecoverydocumentedIncludeICD-10codes withdiagnosis,4.IW follow-up within2 days ofoffice visitTransitionaldutyoptionsexploredEmployercollaborationfor RTWdocumented20.TransitionaldutyoptionsexploredFunctionalimprovementdocumentedTemplatescompletedper PMAstandards3.InitialAssessmentcompletedwithin 5business daysDocumentIW educationwithHealthwiseHealthwiseeducationdocumentedShare jobdescriptionwithproviderAdjusterupdate within1 day ofappointmentfindingsFollow uponancillaryservicesInitialadjustercontactwithin 1business day17.Jobdescriptionshared withall providers27.IncludeCPT codesforprocedures,Ongoing IWeducationdocumentedConcentrationdifficultiesnoted6.Adjusterupdate within1 day ofappointmentfindingsIncludeICD-10codes withdiagnosis,DocumentODGbenchmarksJobdescriptionshared withall providers8.Monthly IWcontactdocumentedDocumentMED fornarcoticprescriptionsDocumentmedicationcompliance,Psychosocialbarriers torecoveryidentifiedDocumentpsychosocialbarriers7.PT/OTupdatesevery 14daysTranslatemedicalterms tolayman'sterms31.Use onlyapprovedabbreviations,Alertaddressedwithin 24hoursImpact ofworry onrecoverydocumentedHealthwiseeducationdocumentedUse onlyapprovedabbreviations,Psychosocialbarriers torecoveryidentifiedInitialadjustercontactwithin 1business dayCM AnalysisincludestreatmentplanassessmentPropertemplateformatused (!bha)DocumentemployeraccommodationstatusActivelisteningtechniquesdocumented30.Share jobdescriptionwith ALLproviders,Contactadjusterwithin 1business dayNetworkprovidersproperlydocumented9.MotivationalinterviewingtechniquedocumentedOngoing IWeducationdocumentedUse onlyapprovedabbreviationsConfoundingfactorsupdated22.ComorbiditiesproperlydocumentedMonthly IWcontactdocumentedDocumentPT updatesevery 14daysComorbiditiesproperlydocumented9.CM AnalysisincludestreatmentplanassessmentContactproviderwithin 1day of OVUse onlyapprovedabbreviations,ActivelisteningtechniquesdocumentedFollow upwith IWwithin 2 dayspost-OV29.Documentemployeraccommodationstatus,Documentmedicationcompliance,24.FunctionalimprovementdocumentedBehavioralHealth AlertproperlydocumentedDocumentcurrentfunctionality5.ConfoundingfactorsupdatedDocumentemployeraccommodationstatus,SpecialHandlingInstructionsfollowedIncludeICD-10codes withdiagnosisLASERtechniqueused withresistant IWIW/Provider/Employercontact within 2business daysMotivationalinterviewingtechniquedocumentedInitialAssessmentcompletedwithin 5business days10.POAaddressesmedicationmanagementComorbiditiesproperlydocumented1.Initialadjustercontactwithin 1business dayRTWnegotiationbased onODGguidelines

QA / BH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Employer collaboration for RTW documented
    19.
  2. Complete Initial Assessment within 5 days
  3. LASER techniques documented when appropriate
    25.
  4. Document network status of providers
  5. PT/OT updates every 14 days
  6. Symptom progression monitoring plan documented
    15.
  7. Use LASER framework with resistant IW
  8. ICD-10 code included with diagnosis
  9. Document medication compliance,
    28.
  10. Proper template format used (!bha)
  11. PT/OT updates every 14 days
  12. Share job description with ALL providers,
  13. Concentration difficulties noted
  14. IW follow-up within 2 days of office visit
  15. Document RTW progress against ODG
  16. IW follow-up within 2 days of office visit
  17. Employer collaboration for RTW documented
  18. POA addresses medication management
  19. Concise description of behavioral issue (1-2 lines)
    3.
  20. Include CPT codes for procedures
  21. ODG benchmarks referenced
  22. Network providers properly documented
    13.
  23. Healthwise resources provided for behavioral health
  24. Document RTW barriers
  25. Specific actions with exact dates documented
    4.
  26. Provider follow-up within 1 day of office visit
    5.
  27. Provider follow-up within 1 day of office visit
  28. Monthly IW contact documented
  29. ODG benchmarks referenced
    23.
  30. Concentration difficulties noted
    14.
  31. RTW negotiation based on ODG guidelines
  32. Impact of worry on recovery documented
  33. Document CM Analysis in OV note
  34. Provider follow-up within 1 day of office visit
  35. IW/Provider/Employer contact within 2 business days
  36. Behavioral Health Alert properly documented
    1.
  37. Psychosocial barriers to recovery identified
    10.
  38. ODG benchmarks referenced
  39. Share job description with ALL providers,
  40. Functional improvement documented
  41. Include CPT codes for procedures,
  42. LASER techniques documented when appropriate
  43. Job description shared with all providers
  44. Confounding factors updated
  45. LASER techniques documented when appropriate
  46. RTW negotiation based on ODG guidelines
    18.
  47. CM Analysis includes treatment plan assessment
  48. Templates completed per PMA standards
    12.
  49. Active listening techniques documented
    12.
  50. POA addresses psychosocial barriers
  51. LASER technique used with resistant IW
    7.
  52. Document employer accommodation status,
  53. Healthwise education documented
    15.
  54. LASER technique used with resistant IW
  55. Alert addressed within 24 hours
  56. Adjuster update within 1 day of appointment findings
  57. Treatment requests properly facilitated
    14.
  58. POA addresses psychosocial barriers
  59. Templates completed per PMA standards
  60. Specific actions with exact dates documented
  61. Special Handling Instructions followed
    21.
  62. Special Handling Instructions followed
  63. POA addresses psychosocial barriers
    11.
  64. Concise description of behavioral issue (1-2 lines)
  65. Ongoing IW education documented
    16.
  66. Alert addressed within 24 hours
    6.
  67. IW/Provider/Employer contact within 2 business days
    2.
  68. Transitional duty options explored
  69. Symptom progression monitoring plan documented
  70. Document medication compliance
  71. Network providers properly documented
  72. ICD-10 code included with diagnosis
  73. POA addresses medication management
  74. Treatment requests properly facilitated
  75. Motivational interviewing technique documented
  76. ICD-10 code included with diagnosis
    2.
  77. Include CPT codes for procedures,
  78. Behavioral Health Alert properly documented
  79. Include ICD-10 codes with diagnosis,
    26.
  80. Treatment requests properly facilitated
  81. Proper template format used (!bha)
    11.
  82. Concise description of behavioral issue (1-2 lines)
  83. Create specific Plan of Action
  84. Initial Assessment completed within 5 business days
  85. Healthwise resources provided for behavioral health
    8.
  86. Specific actions with exact dates documented
  87. Healthwise resources provided for behavioral health
  88. Symptom progression monitoring plan documented
  89. Impact of worry on recovery documented
    13.
  90. Include ICD-10 codes with diagnosis,
  91. IW follow-up within 2 days of office visit
    4.
  92. Transitional duty options explored
  93. Employer collaboration for RTW documented
  94. Transitional duty options explored
    20.
  95. Functional improvement documented
  96. Templates completed per PMA standards
  97. Initial Assessment completed within 5 business days
    3.
  98. Document IW education with Healthwise
  99. Healthwise education documented
  100. Share job description with provider
  101. Adjuster update within 1 day of appointment findings
  102. Follow up on ancillary services
  103. Initial adjuster contact within 1 business day
  104. Job description shared with all providers
    17.
  105. Include CPT codes for procedures,
    27.
  106. Ongoing IW education documented
  107. Concentration difficulties noted
  108. Adjuster update within 1 day of appointment findings
    6.
  109. Include ICD-10 codes with diagnosis,
  110. Document ODG benchmarks
  111. Job description shared with all providers
  112. Monthly IW contact documented
    8.
  113. Document MED for narcotic prescriptions
  114. Document medication compliance,
  115. Psychosocial barriers to recovery identified
  116. Document psychosocial barriers
  117. PT/OT updates every 14 days
    7.
  118. Translate medical terms to layman's terms
  119. Use only approved abbreviations,
    31.
  120. Alert addressed within 24 hours
  121. Impact of worry on recovery documented
  122. Healthwise education documented
  123. Use only approved abbreviations,
  124. Psychosocial barriers to recovery identified
  125. Initial adjuster contact within 1 business day
  126. CM Analysis includes treatment plan assessment
  127. Proper template format used (!bha)
  128. Document employer accommodation status
  129. Active listening techniques documented
  130. Share job description with ALL providers,
    30.
  131. Contact adjuster within 1 business day
  132. Network providers properly documented
  133. Motivational interviewing technique documented
    9.
  134. Ongoing IW education documented
  135. Use only approved abbreviations
  136. Confounding factors updated
  137. Comorbidities properly documented
    22.
  138. Monthly IW contact documented
  139. Document PT updates every 14 days
  140. Comorbidities properly documented
  141. CM Analysis includes treatment plan assessment
    9.
  142. Contact provider within 1 day of OV
  143. Use only approved abbreviations,
  144. Active listening techniques documented
  145. Follow up with IW within 2 days post-OV
  146. Document employer accommodation status,
    29.
  147. Document medication compliance,
  148. Functional improvement documented
    24.
  149. Behavioral Health Alert properly documented
  150. Document current functionality
  151. Confounding factors updated
    5.
  152. Document employer accommodation status,
  153. Special Handling Instructions followed
  154. Include ICD-10 codes with diagnosis
  155. LASER technique used with resistant IW
  156. IW/Provider/Employer contact within 2 business days
  157. Motivational interviewing technique documented
  158. Initial Assessment completed within 5 business days
  159. POA addresses medication management
    10.
  160. Comorbidities properly documented
  161. Initial adjuster contact within 1 business day
    1.
  162. RTW negotiation based on ODG guidelines