Transitionaldutyoptionsexplored7.LASERtechniqueused withresistant IW14.TreatmentrequestsproperlyfacilitatedActivelisteningtechniquesdocumented25.LASERtechniquesdocumentedwhenappropriateShare jobdescriptionwith ALLproviders,31.Use onlyapprovedabbreviations,9.CM AnalysisincludestreatmentplanassessmentFollow upwith IWwithin 2 dayspost-OVUse onlyapprovedabbreviations,PT/OTupdatesevery 14daysDocumentPT updatesevery 14days19.Employercollaborationfor RTWdocumented7.PT/OTupdatesevery 14daysIncludeCPT codesforprocedures,Transitionaldutyoptionsexplored8.Monthly IWcontactdocumentedDocumentemployeraccommodationstatus,Documentemployeraccommodationstatus,ConfoundingfactorsupdatedConcisedescriptionof behavioralissue (1-2lines)15.HealthwiseeducationdocumentedMonthly IWcontactdocumentedDocumentemployeraccommodationstatus12.Templatescompletedper PMAstandards20.Transitionaldutyoptionsexplored13.Impact ofworry onrecoverydocumentedIW/Provider/Employercontact within 2business days1.BehavioralHealth AlertproperlydocumentedIncludeCPT codesforprocedures,Contactadjusterwithin 1business dayConcentrationdifficultiesnotedJobdescriptionshared withall providers14.ConcentrationdifficultiesnotedTemplatescompletedper PMAstandards6.Alertaddressedwithin 24hoursSpecialHandlingInstructionsfollowed10.Psychosocialbarriers torecoveryidentifiedPOAaddressespsychosocialbarriersTreatmentrequestsproperlyfacilitated30.Share jobdescriptionwith ALLproviders,Impact ofworry onrecoverydocumentedPOAaddressesmedicationmanagementSymptomprogressionmonitoringplandocumentedDocumentCMAnalysis inOV noteTemplatescompletedper PMAstandardsActivelisteningtechniquesdocumentedHealthwiseresourcesprovided forbehavioralhealthAdjusterupdate within1 day ofappointmentfindingsSpecificactions withexact datesdocumentedDocumentcurrentfunctionalityLASERtechniqueused withresistant IWLASERtechniqueused withresistant IW13.Networkprovidersproperlydocumented15.SymptomprogressionmonitoringplandocumentedDocumentMED fornarcoticprescriptionsLASERtechniquesdocumentedwhenappropriatePsychosocialbarriers torecoveryidentifiedRTWnegotiationbased onODGguidelinesPT/OTupdatesevery 14daysConcisedescriptionof behavioralissue (1-2lines)HealthwiseeducationdocumentedDocumentnetworkstatus ofprovidersTreatmentrequestsproperlyfacilitated11.Propertemplateformatused (!bha)10.POAaddressesmedicationmanagementDocumentODGbenchmarks18.RTWnegotiationbased onODGguidelinesDocumentRTWprogressagainst ODGCreatespecificPlan ofActionImpact ofworry onrecoverydocumentedMotivationalinterviewingtechniquedocumentedShare jobdescriptionwith ALLproviders,SpecialHandlingInstructionsfollowedIW follow-up within2 days ofoffice visitDocumentmedicationcomplianceNetworkprovidersproperlydocumentedCompleteInitialAssessmentwithin 5 daysConcentrationdifficultiesnotedIW/Provider/Employercontact within 2business daysInitialadjustercontactwithin 1business dayInitialAssessmentcompletedwithin 5business daysPsychosocialbarriers torecoveryidentifiedAlertaddressedwithin 24hoursODGbenchmarksreferenced21.SpecialHandlingInstructionsfollowed22.Comorbiditiesproperlydocumented27.IncludeCPT codesforprocedures,12.Activelisteningtechniquesdocumented8.Healthwiseresourcesprovided forbehavioralhealthCM AnalysisincludestreatmentplanassessmentUse onlyapprovedabbreviations16.Ongoing IWeducationdocumentedIncludeICD-10codes withdiagnosis,ICD-10 codeincludedwithdiagnosisOngoing IWeducationdocumented29.Documentemployeraccommodationstatus,DocumentRTWbarriersConfoundingfactorsupdatedTranslatemedicalterms tolayman'stermsComorbiditiesproperlydocumentedSymptomprogressionmonitoringplandocumentedBehavioralHealth AlertproperlydocumentedDocumentmedicationcompliance,ICD-10 codeincludedwithdiagnosis3.Concisedescriptionof behavioralissue (1-2lines)DocumentpsychosocialbarriersIncludeICD-10codes withdiagnosis,ComorbiditiesproperlydocumentedAlertaddressedwithin 24hours4.Specificactions withexact datesdocumented6.Adjusterupdate within1 day ofappointmentfindings26.IncludeICD-10codes withdiagnosis,Use LASERframeworkwithresistant IWRTWnegotiationbased onODGguidelinesFollow uponancillaryservicesPropertemplateformatused (!bha)Share jobdescriptionwithproviderFunctionalimprovementdocumentedInitialadjustercontactwithin 1business dayIncludeCPT codesforproceduresFunctionalimprovementdocumented3.InitialAssessmentcompletedwithin 5business days11.POAaddressespsychosocialbarriersHealthwiseresourcesprovided forbehavioralhealthIncludeICD-10codes withdiagnosis28.Documentmedicationcompliance,Adjusterupdate within1 day ofappointmentfindings5.ConfoundingfactorsupdatedLASERtechniquesdocumentedwhenappropriateNetworkprovidersproperlydocumented2.IW/Provider/Employercontact within 2business daysPOAaddressespsychosocialbarriersContactproviderwithin 1day of OVEmployercollaborationfor RTWdocumentedOngoing IWeducationdocumentedUse onlyapprovedabbreviations,Employercollaborationfor RTWdocumentedHealthwiseeducationdocumentedCM Analysisincludestreatmentplanassessment5.Providerfollow-upwithin 1 dayof office visitDocumentIW educationwithHealthwiseIW follow-up within2 days ofoffice visitInitialAssessmentcompletedwithin 5business days24.FunctionalimprovementdocumentedProviderfollow-upwithin 1 dayof office visitJobdescriptionshared withall providersSpecificactions withexact datesdocumented23.ODGbenchmarksreferenced1.Initialadjustercontactwithin 1business dayMotivationalinterviewingtechniquedocumentedDocumentmedicationcompliance,Monthly IWcontactdocumented9.MotivationalinterviewingtechniquedocumentedPOAaddressesmedicationmanagementODGbenchmarksreferenced17.Jobdescriptionshared withall providers2.ICD-10 codeincludedwithdiagnosisPropertemplateformatused (!bha)4.IW follow-up within2 days ofoffice visitProviderfollow-upwithin 1 dayof office visitBehavioralHealth AlertproperlydocumentedTransitionaldutyoptionsexplored7.LASERtechniqueused withresistant IW14.TreatmentrequestsproperlyfacilitatedActivelisteningtechniquesdocumented25.LASERtechniquesdocumentedwhenappropriateShare jobdescriptionwith ALLproviders,31.Use onlyapprovedabbreviations,9.CM AnalysisincludestreatmentplanassessmentFollow upwith IWwithin 2 dayspost-OVUse onlyapprovedabbreviations,PT/OTupdatesevery 14daysDocumentPT updatesevery 14days19.Employercollaborationfor RTWdocumented7.PT/OTupdatesevery 14daysIncludeCPT codesforprocedures,Transitionaldutyoptionsexplored8.Monthly IWcontactdocumentedDocumentemployeraccommodationstatus,Documentemployeraccommodationstatus,ConfoundingfactorsupdatedConcisedescriptionof behavioralissue (1-2lines)15.HealthwiseeducationdocumentedMonthly IWcontactdocumentedDocumentemployeraccommodationstatus12.Templatescompletedper PMAstandards20.Transitionaldutyoptionsexplored13.Impact ofworry onrecoverydocumentedIW/Provider/Employercontact within 2business days1.BehavioralHealth AlertproperlydocumentedIncludeCPT codesforprocedures,Contactadjusterwithin 1business dayConcentrationdifficultiesnotedJobdescriptionshared withall providers14.ConcentrationdifficultiesnotedTemplatescompletedper PMAstandards6.Alertaddressedwithin 24hoursSpecialHandlingInstructionsfollowed10.Psychosocialbarriers torecoveryidentifiedPOAaddressespsychosocialbarriersTreatmentrequestsproperlyfacilitated30.Share jobdescriptionwith ALLproviders,Impact ofworry onrecoverydocumentedPOAaddressesmedicationmanagementSymptomprogressionmonitoringplandocumentedDocumentCMAnalysis inOV noteTemplatescompletedper PMAstandardsActivelisteningtechniquesdocumentedHealthwiseresourcesprovided forbehavioralhealthAdjusterupdate within1 day ofappointmentfindingsSpecificactions withexact datesdocumentedDocumentcurrentfunctionalityLASERtechniqueused withresistant IWLASERtechniqueused withresistant IW13.Networkprovidersproperlydocumented15.SymptomprogressionmonitoringplandocumentedDocumentMED fornarcoticprescriptionsLASERtechniquesdocumentedwhenappropriatePsychosocialbarriers torecoveryidentifiedRTWnegotiationbased onODGguidelinesPT/OTupdatesevery 14daysConcisedescriptionof behavioralissue (1-2lines)HealthwiseeducationdocumentedDocumentnetworkstatus ofprovidersTreatmentrequestsproperlyfacilitated11.Propertemplateformatused (!bha)10.POAaddressesmedicationmanagementDocumentODGbenchmarks18.RTWnegotiationbased onODGguidelinesDocumentRTWprogressagainst ODGCreatespecificPlan ofActionImpact ofworry onrecoverydocumentedMotivationalinterviewingtechniquedocumentedShare jobdescriptionwith ALLproviders,SpecialHandlingInstructionsfollowedIW follow-up within2 days ofoffice visitDocumentmedicationcomplianceNetworkprovidersproperlydocumentedCompleteInitialAssessmentwithin 5 daysConcentrationdifficultiesnotedIW/Provider/Employercontact within 2business daysInitialadjustercontactwithin 1business dayInitialAssessmentcompletedwithin 5business daysPsychosocialbarriers torecoveryidentifiedAlertaddressedwithin 24hoursODGbenchmarksreferenced21.SpecialHandlingInstructionsfollowed22.Comorbiditiesproperlydocumented27.IncludeCPT codesforprocedures,12.Activelisteningtechniquesdocumented8.Healthwiseresourcesprovided forbehavioralhealthCM AnalysisincludestreatmentplanassessmentUse onlyapprovedabbreviations16.Ongoing IWeducationdocumentedIncludeICD-10codes withdiagnosis,ICD-10 codeincludedwithdiagnosisOngoing IWeducationdocumented29.Documentemployeraccommodationstatus,DocumentRTWbarriersConfoundingfactorsupdatedTranslatemedicalterms tolayman'stermsComorbiditiesproperlydocumentedSymptomprogressionmonitoringplandocumentedBehavioralHealth AlertproperlydocumentedDocumentmedicationcompliance,ICD-10 codeincludedwithdiagnosis3.Concisedescriptionof behavioralissue (1-2lines)DocumentpsychosocialbarriersIncludeICD-10codes withdiagnosis,ComorbiditiesproperlydocumentedAlertaddressedwithin 24hours4.Specificactions withexact datesdocumented6.Adjusterupdate within1 day ofappointmentfindings26.IncludeICD-10codes withdiagnosis,Use LASERframeworkwithresistant IWRTWnegotiationbased onODGguidelinesFollow uponancillaryservicesPropertemplateformatused (!bha)Share jobdescriptionwithproviderFunctionalimprovementdocumentedInitialadjustercontactwithin 1business dayIncludeCPT codesforproceduresFunctionalimprovementdocumented3.InitialAssessmentcompletedwithin 5business days11.POAaddressespsychosocialbarriersHealthwiseresourcesprovided forbehavioralhealthIncludeICD-10codes withdiagnosis28.Documentmedicationcompliance,Adjusterupdate within1 day ofappointmentfindings5.ConfoundingfactorsupdatedLASERtechniquesdocumentedwhenappropriateNetworkprovidersproperlydocumented2.IW/Provider/Employercontact within 2business daysPOAaddressespsychosocialbarriersContactproviderwithin 1day of OVEmployercollaborationfor RTWdocumentedOngoing IWeducationdocumentedUse onlyapprovedabbreviations,Employercollaborationfor RTWdocumentedHealthwiseeducationdocumentedCM Analysisincludestreatmentplanassessment5.Providerfollow-upwithin 1 dayof office visitDocumentIW educationwithHealthwiseIW follow-up within2 days ofoffice visitInitialAssessmentcompletedwithin 5business days24.FunctionalimprovementdocumentedProviderfollow-upwithin 1 dayof office visitJobdescriptionshared withall providersSpecificactions withexact datesdocumented23.ODGbenchmarksreferenced1.Initialadjustercontactwithin 1business dayMotivationalinterviewingtechniquedocumentedDocumentmedicationcompliance,Monthly IWcontactdocumented9.MotivationalinterviewingtechniquedocumentedPOAaddressesmedicationmanagementODGbenchmarksreferenced17.Jobdescriptionshared withall providers2.ICD-10 codeincludedwithdiagnosisPropertemplateformatused (!bha)4.IW follow-up within2 days ofoffice visitProviderfollow-upwithin 1 dayof office visitBehavioralHealth Alertproperlydocumented

QA / BH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transitional duty options explored
  2. LASER technique used with resistant IW
    7.
  3. Treatment requests properly facilitated
    14.
  4. Active listening techniques documented
  5. LASER techniques documented when appropriate
    25.
  6. Share job description with ALL providers,
  7. Use only approved abbreviations,
    31.
  8. CM Analysis includes treatment plan assessment
    9.
  9. Follow up with IW within 2 days post-OV
  10. Use only approved abbreviations,
  11. PT/OT updates every 14 days
  12. Document PT updates every 14 days
  13. Employer collaboration for RTW documented
    19.
  14. PT/OT updates every 14 days
    7.
  15. Include CPT codes for procedures,
  16. Transitional duty options explored
  17. Monthly IW contact documented
    8.
  18. Document employer accommodation status,
  19. Document employer accommodation status,
  20. Confounding factors updated
  21. Concise description of behavioral issue (1-2 lines)
  22. Healthwise education documented
    15.
  23. Monthly IW contact documented
  24. Document employer accommodation status
  25. Templates completed per PMA standards
    12.
  26. Transitional duty options explored
    20.
  27. Impact of worry on recovery documented
    13.
  28. IW/Provider/Employer contact within 2 business days
  29. Behavioral Health Alert properly documented
    1.
  30. Include CPT codes for procedures,
  31. Contact adjuster within 1 business day
  32. Concentration difficulties noted
  33. Job description shared with all providers
  34. Concentration difficulties noted
    14.
  35. Templates completed per PMA standards
  36. Alert addressed within 24 hours
    6.
  37. Special Handling Instructions followed
  38. Psychosocial barriers to recovery identified
    10.
  39. POA addresses psychosocial barriers
  40. Treatment requests properly facilitated
  41. Share job description with ALL providers,
    30.
  42. Impact of worry on recovery documented
  43. POA addresses medication management
  44. Symptom progression monitoring plan documented
  45. Document CM Analysis in OV note
  46. Templates completed per PMA standards
  47. Active listening techniques documented
  48. Healthwise resources provided for behavioral health
  49. Adjuster update within 1 day of appointment findings
  50. Specific actions with exact dates documented
  51. Document current functionality
  52. LASER technique used with resistant IW
  53. LASER technique used with resistant IW
  54. Network providers properly documented
    13.
  55. Symptom progression monitoring plan documented
    15.
  56. Document MED for narcotic prescriptions
  57. LASER techniques documented when appropriate
  58. Psychosocial barriers to recovery identified
  59. RTW negotiation based on ODG guidelines
  60. PT/OT updates every 14 days
  61. Concise description of behavioral issue (1-2 lines)
  62. Healthwise education documented
  63. Document network status of providers
  64. Treatment requests properly facilitated
  65. Proper template format used (!bha)
    11.
  66. POA addresses medication management
    10.
  67. Document ODG benchmarks
  68. RTW negotiation based on ODG guidelines
    18.
  69. Document RTW progress against ODG
  70. Create specific Plan of Action
  71. Impact of worry on recovery documented
  72. Motivational interviewing technique documented
  73. Share job description with ALL providers,
  74. Special Handling Instructions followed
  75. IW follow-up within 2 days of office visit
  76. Document medication compliance
  77. Network providers properly documented
  78. Complete Initial Assessment within 5 days
  79. Concentration difficulties noted
  80. IW/Provider/Employer contact within 2 business days
  81. Initial adjuster contact within 1 business day
  82. Initial Assessment completed within 5 business days
  83. Psychosocial barriers to recovery identified
  84. Alert addressed within 24 hours
  85. ODG benchmarks referenced
  86. Special Handling Instructions followed
    21.
  87. Comorbidities properly documented
    22.
  88. Include CPT codes for procedures,
    27.
  89. Active listening techniques documented
    12.
  90. Healthwise resources provided for behavioral health
    8.
  91. CM Analysis includes treatment plan assessment
  92. Use only approved abbreviations
  93. Ongoing IW education documented
    16.
  94. Include ICD-10 codes with diagnosis,
  95. ICD-10 code included with diagnosis
  96. Ongoing IW education documented
  97. Document employer accommodation status,
    29.
  98. Document RTW barriers
  99. Confounding factors updated
  100. Translate medical terms to layman's terms
  101. Comorbidities properly documented
  102. Symptom progression monitoring plan documented
  103. Behavioral Health Alert properly documented
  104. Document medication compliance,
  105. ICD-10 code included with diagnosis
  106. Concise description of behavioral issue (1-2 lines)
    3.
  107. Document psychosocial barriers
  108. Include ICD-10 codes with diagnosis,
  109. Comorbidities properly documented
  110. Alert addressed within 24 hours
  111. Specific actions with exact dates documented
    4.
  112. Adjuster update within 1 day of appointment findings
    6.
  113. Include ICD-10 codes with diagnosis,
    26.
  114. Use LASER framework with resistant IW
  115. RTW negotiation based on ODG guidelines
  116. Follow up on ancillary services
  117. Proper template format used (!bha)
  118. Share job description with provider
  119. Functional improvement documented
  120. Initial adjuster contact within 1 business day
  121. Include CPT codes for procedures
  122. Functional improvement documented
  123. Initial Assessment completed within 5 business days
    3.
  124. POA addresses psychosocial barriers
    11.
  125. Healthwise resources provided for behavioral health
  126. Include ICD-10 codes with diagnosis
  127. Document medication compliance,
    28.
  128. Adjuster update within 1 day of appointment findings
  129. Confounding factors updated
    5.
  130. LASER techniques documented when appropriate
  131. Network providers properly documented
  132. IW/Provider/Employer contact within 2 business days
    2.
  133. POA addresses psychosocial barriers
  134. Contact provider within 1 day of OV
  135. Employer collaboration for RTW documented
  136. Ongoing IW education documented
  137. Use only approved abbreviations,
  138. Employer collaboration for RTW documented
  139. Healthwise education documented
  140. CM Analysis includes treatment plan assessment
  141. Provider follow-up within 1 day of office visit
    5.
  142. Document IW education with Healthwise
  143. IW follow-up within 2 days of office visit
  144. Initial Assessment completed within 5 business days
  145. Functional improvement documented
    24.
  146. Provider follow-up within 1 day of office visit
  147. Job description shared with all providers
  148. Specific actions with exact dates documented
  149. ODG benchmarks referenced
    23.
  150. Initial adjuster contact within 1 business day
    1.
  151. Motivational interviewing technique documented
  152. Document medication compliance,
  153. Monthly IW contact documented
  154. Motivational interviewing technique documented
    9.
  155. POA addresses medication management
  156. ODG benchmarks referenced
  157. Job description shared with all providers
    17.
  158. ICD-10 code included with diagnosis
    2.
  159. Proper template format used (!bha)
  160. IW follow-up within 2 days of office visit
    4.
  161. Provider follow-up within 1 day of office visit
  162. Behavioral Health Alert properly documented