11.Propertemplateformatused (!bha)IncludeICD-10codes withdiagnosis,Adjusterupdate within1 day ofappointmentfindings19.Employercollaborationfor RTWdocumentedMotivationalinterviewingtechniquedocumentedUse onlyapprovedabbreviations,Use onlyapprovedabbreviationsOngoing IWeducationdocumented4.Specificactions withexact datesdocumentedShare jobdescriptionwith ALLproviders,Healthwiseresourcesprovided forbehavioralhealth23.ODGbenchmarksreferencedCM AnalysisincludestreatmentplanassessmentDocumentemployeraccommodationstatus,18.RTWnegotiationbased onODGguidelinesDocumentemployeraccommodationstatusMonthly IWcontactdocumented3.InitialAssessmentcompletedwithin 5business daysPOAaddressespsychosocialbarriersTranslatemedicalterms tolayman'stermsMonthly IWcontactdocumentedConfoundingfactorsupdatedSymptomprogressionmonitoringplandocumentedICD-10 codeincludedwithdiagnosisSpecificactions withexact datesdocumentedAdjusterupdate within1 day ofappointmentfindings2.ICD-10 codeincludedwithdiagnosisNetworkprovidersproperlydocumentedDocumentODGbenchmarks15.SymptomprogressionmonitoringplandocumentedPOAaddressespsychosocialbarriersTemplatescompletedper PMAstandards15.HealthwiseeducationdocumentedImpact ofworry onrecoverydocumentedSymptomprogressionmonitoringplandocumented7.LASERtechniqueused withresistant IWIncludeCPT codesforprocedures16.Ongoing IWeducationdocumented9.CM AnalysisincludestreatmentplanassessmentFunctionalimprovementdocumented2.IW/Provider/Employercontact within 2business daysDocumentmedicationcompliance,ConcentrationdifficultiesnotedTreatmentrequestsproperlyfacilitated4.IW follow-up within2 days ofoffice visit28.Documentmedicationcompliance,12.Templatescompletedper PMAstandardsContactproviderwithin 1day of OVAlertaddressedwithin 24hoursIW follow-up within2 days ofoffice visitEmployercollaborationfor RTWdocumented5.Confoundingfactorsupdated29.Documentemployeraccommodationstatus,8.Monthly IWcontactdocumentedProviderfollow-upwithin 1 dayof office visitPOAaddressesmedicationmanagementConcisedescriptionof behavioralissue (1-2lines)Providerfollow-upwithin 1 dayof office visit11.POAaddressespsychosocialbarriersDocumentMED fornarcoticprescriptions10.POAaddressesmedicationmanagement10.Psychosocialbarriers torecoveryidentified1.Initialadjustercontactwithin 1business dayTreatmentrequestsproperlyfacilitated21.SpecialHandlingInstructionsfollowed13.Impact ofworry onrecoverydocumented30.Share jobdescriptionwith ALLproviders,Healthwiseresourcesprovided forbehavioralhealthCM AnalysisincludestreatmentplanassessmentFunctionalimprovementdocumentedIncludeICD-10codes withdiagnosis,HealthwiseeducationdocumentedShare jobdescriptionwithproviderIncludeICD-10codes withdiagnosisDocumentpsychosocialbarriersPT/OTupdatesevery 14daysNetworkprovidersproperlydocumentedLASERtechniquesdocumentedwhenappropriateAlertaddressedwithin 24hoursComorbiditiesproperlydocumentedPOAaddressesmedicationmanagement6.Alertaddressedwithin 24hoursPT/OTupdatesevery 14daysHealthwiseeducationdocumentedIW/Provider/Employercontact within 2business days14.TreatmentrequestsproperlyfacilitatedCompleteInitialAssessmentwithin 5 days7.PT/OTupdatesevery 14daysPropertemplateformatused (!bha)DocumentPT updatesevery 14daysIncludeCPT codesforprocedures,IW follow-up within2 days ofoffice visitSpecialHandlingInstructionsfollowedBehavioralHealth Alertproperlydocumented26.IncludeICD-10codes withdiagnosis,Documentnetworkstatus ofprovidersDocumentIW educationwithHealthwiseImpact ofworry onrecoverydocumentedUse onlyapprovedabbreviations,25.LASERtechniquesdocumentedwhenappropriate22.ComorbiditiesproperlydocumentedOngoing IWeducationdocumented31.Use onlyapprovedabbreviations,LASERtechniquesdocumentedwhenappropriate13.NetworkprovidersproperlydocumentedTransitionaldutyoptionsexploredIncludeCPT codesforprocedures,DocumentRTWprogressagainst ODGODGbenchmarksreferencedShare jobdescriptionwith ALLproviders,Use LASERframeworkwithresistant IWTemplatescompletedper PMAstandardsDocumentCMAnalysis inOV noteRTWnegotiationbased onODGguidelinesJobdescriptionshared withall providersPsychosocialbarriers torecoveryidentified12.Activelisteningtechniquesdocumented27.IncludeCPT codesforprocedures,ConcentrationdifficultiesnotedIW/Provider/Employercontact within 2business daysFollow upwith IWwithin 2 dayspost-OVBehavioralHealth AlertproperlydocumentedInitialadjustercontactwithin 1business dayODGbenchmarksreferencedPropertemplateformatused (!bha)Employercollaborationfor RTWdocumentedInitialadjustercontactwithin 1business dayDocumentmedicationcompliance,Contactadjusterwithin 1business dayTransitionaldutyoptionsexploredMotivationalinterviewingtechniquedocumentedActivelisteningtechniquesdocumentedLASERtechniqueused withresistant IW20.TransitionaldutyoptionsexploredInitialAssessmentcompletedwithin 5business daysInitialAssessmentcompletedwithin 5business days24.Functionalimprovementdocumented14.ConcentrationdifficultiesnotedConcisedescriptionof behavioralissue (1-2lines)Documentemployeraccommodationstatus,LASERtechniqueused withresistant IWActivelisteningtechniquesdocumentedConfoundingfactorsupdated17.Jobdescriptionshared withall providersDocumentcurrentfunctionality9.MotivationalinterviewingtechniquedocumentedDocumentmedicationcomplianceRTWnegotiationbased onODGguidelinesCreatespecificPlan ofAction6.Adjusterupdate within1 day ofappointmentfindingsComorbiditiesproperlydocumentedFollow uponancillaryservices3.Concisedescriptionof behavioralissue (1-2lines)8.Healthwiseresourcesprovided forbehavioralhealthDocumentRTWbarriers1.BehavioralHealth AlertproperlydocumentedPsychosocialbarriers torecoveryidentifiedSpecificactions withexact datesdocumentedICD-10 codeincludedwithdiagnosis5.Providerfollow-upwithin 1 dayof office visitSpecialHandlingInstructionsfollowedJobdescriptionshared withall providers11.Propertemplateformatused (!bha)IncludeICD-10codes withdiagnosis,Adjusterupdate within1 day ofappointmentfindings19.Employercollaborationfor RTWdocumentedMotivationalinterviewingtechniquedocumentedUse onlyapprovedabbreviations,Use onlyapprovedabbreviationsOngoing IWeducationdocumented4.Specificactions withexact datesdocumentedShare jobdescriptionwith ALLproviders,Healthwiseresourcesprovided forbehavioralhealth23.ODGbenchmarksreferencedCM AnalysisincludestreatmentplanassessmentDocumentemployeraccommodationstatus,18.RTWnegotiationbased onODGguidelinesDocumentemployeraccommodationstatusMonthly IWcontactdocumented3.InitialAssessmentcompletedwithin 5business daysPOAaddressespsychosocialbarriersTranslatemedicalterms tolayman'stermsMonthly IWcontactdocumentedConfoundingfactorsupdatedSymptomprogressionmonitoringplandocumentedICD-10 codeincludedwithdiagnosisSpecificactions withexact datesdocumentedAdjusterupdate within1 day ofappointmentfindings2.ICD-10 codeincludedwithdiagnosisNetworkprovidersproperlydocumentedDocumentODGbenchmarks15.SymptomprogressionmonitoringplandocumentedPOAaddressespsychosocialbarriersTemplatescompletedper PMAstandards15.HealthwiseeducationdocumentedImpact ofworry onrecoverydocumentedSymptomprogressionmonitoringplandocumented7.LASERtechniqueused withresistant IWIncludeCPT codesforprocedures16.Ongoing IWeducationdocumented9.CM AnalysisincludestreatmentplanassessmentFunctionalimprovementdocumented2.IW/Provider/Employercontact within 2business daysDocumentmedicationcompliance,ConcentrationdifficultiesnotedTreatmentrequestsproperlyfacilitated4.IW follow-up within2 days ofoffice visit28.Documentmedicationcompliance,12.Templatescompletedper PMAstandardsContactproviderwithin 1day of OVAlertaddressedwithin 24hoursIW follow-up within2 days ofoffice visitEmployercollaborationfor RTWdocumented5.Confoundingfactorsupdated29.Documentemployeraccommodationstatus,8.Monthly IWcontactdocumentedProviderfollow-upwithin 1 dayof office visitPOAaddressesmedicationmanagementConcisedescriptionof behavioralissue (1-2lines)Providerfollow-upwithin 1 dayof office visit11.POAaddressespsychosocialbarriersDocumentMED fornarcoticprescriptions10.POAaddressesmedicationmanagement10.Psychosocialbarriers torecoveryidentified1.Initialadjustercontactwithin 1business dayTreatmentrequestsproperlyfacilitated21.SpecialHandlingInstructionsfollowed13.Impact ofworry onrecoverydocumented30.Share jobdescriptionwith ALLproviders,Healthwiseresourcesprovided forbehavioralhealthCM AnalysisincludestreatmentplanassessmentFunctionalimprovementdocumentedIncludeICD-10codes withdiagnosis,HealthwiseeducationdocumentedShare jobdescriptionwithproviderIncludeICD-10codes withdiagnosisDocumentpsychosocialbarriersPT/OTupdatesevery 14daysNetworkprovidersproperlydocumentedLASERtechniquesdocumentedwhenappropriateAlertaddressedwithin 24hoursComorbiditiesproperlydocumentedPOAaddressesmedicationmanagement6.Alertaddressedwithin 24hoursPT/OTupdatesevery 14daysHealthwiseeducationdocumentedIW/Provider/Employercontact within 2business days14.TreatmentrequestsproperlyfacilitatedCompleteInitialAssessmentwithin 5 days7.PT/OTupdatesevery 14daysPropertemplateformatused (!bha)DocumentPT updatesevery 14daysIncludeCPT codesforprocedures,IW follow-up within2 days ofoffice visitSpecialHandlingInstructionsfollowedBehavioralHealth Alertproperlydocumented26.IncludeICD-10codes withdiagnosis,Documentnetworkstatus ofprovidersDocumentIW educationwithHealthwiseImpact ofworry onrecoverydocumentedUse onlyapprovedabbreviations,25.LASERtechniquesdocumentedwhenappropriate22.ComorbiditiesproperlydocumentedOngoing IWeducationdocumented31.Use onlyapprovedabbreviations,LASERtechniquesdocumentedwhenappropriate13.NetworkprovidersproperlydocumentedTransitionaldutyoptionsexploredIncludeCPT codesforprocedures,DocumentRTWprogressagainst ODGODGbenchmarksreferencedShare jobdescriptionwith ALLproviders,Use LASERframeworkwithresistant IWTemplatescompletedper PMAstandardsDocumentCMAnalysis inOV noteRTWnegotiationbased onODGguidelinesJobdescriptionshared withall providersPsychosocialbarriers torecoveryidentified12.Activelisteningtechniquesdocumented27.IncludeCPT codesforprocedures,ConcentrationdifficultiesnotedIW/Provider/Employercontact within 2business daysFollow upwith IWwithin 2 dayspost-OVBehavioralHealth AlertproperlydocumentedInitialadjustercontactwithin 1business dayODGbenchmarksreferencedPropertemplateformatused (!bha)Employercollaborationfor RTWdocumentedInitialadjustercontactwithin 1business dayDocumentmedicationcompliance,Contactadjusterwithin 1business dayTransitionaldutyoptionsexploredMotivationalinterviewingtechniquedocumentedActivelisteningtechniquesdocumentedLASERtechniqueused withresistant IW20.TransitionaldutyoptionsexploredInitialAssessmentcompletedwithin 5business daysInitialAssessmentcompletedwithin 5business days24.Functionalimprovementdocumented14.ConcentrationdifficultiesnotedConcisedescriptionof behavioralissue (1-2lines)Documentemployeraccommodationstatus,LASERtechniqueused withresistant IWActivelisteningtechniquesdocumentedConfoundingfactorsupdated17.Jobdescriptionshared withall providersDocumentcurrentfunctionality9.MotivationalinterviewingtechniquedocumentedDocumentmedicationcomplianceRTWnegotiationbased onODGguidelinesCreatespecificPlan ofAction6.Adjusterupdate within1 day ofappointmentfindingsComorbiditiesproperlydocumentedFollow uponancillaryservices3.Concisedescriptionof behavioralissue (1-2lines)8.Healthwiseresourcesprovided forbehavioralhealthDocumentRTWbarriers1.BehavioralHealth AlertproperlydocumentedPsychosocialbarriers torecoveryidentifiedSpecificactions withexact datesdocumentedICD-10 codeincludedwithdiagnosis5.Providerfollow-upwithin 1 dayof office visitSpecialHandlingInstructionsfollowedJobdescriptionshared withall providers

QA / BH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proper template format used (!bha)
    11.
  2. Include ICD-10 codes with diagnosis,
  3. Adjuster update within 1 day of appointment findings
  4. Employer collaboration for RTW documented
    19.
  5. Motivational interviewing technique documented
  6. Use only approved abbreviations,
  7. Use only approved abbreviations
  8. Ongoing IW education documented
  9. Specific actions with exact dates documented
    4.
  10. Share job description with ALL providers,
  11. Healthwise resources provided for behavioral health
  12. ODG benchmarks referenced
    23.
  13. CM Analysis includes treatment plan assessment
  14. Document employer accommodation status,
  15. RTW negotiation based on ODG guidelines
    18.
  16. Document employer accommodation status
  17. Monthly IW contact documented
  18. Initial Assessment completed within 5 business days
    3.
  19. POA addresses psychosocial barriers
  20. Translate medical terms to layman's terms
  21. Monthly IW contact documented
  22. Confounding factors updated
  23. Symptom progression monitoring plan documented
  24. ICD-10 code included with diagnosis
  25. Specific actions with exact dates documented
  26. Adjuster update within 1 day of appointment findings
  27. ICD-10 code included with diagnosis
    2.
  28. Network providers properly documented
  29. Document ODG benchmarks
  30. Symptom progression monitoring plan documented
    15.
  31. POA addresses psychosocial barriers
  32. Templates completed per PMA standards
  33. Healthwise education documented
    15.
  34. Impact of worry on recovery documented
  35. Symptom progression monitoring plan documented
  36. LASER technique used with resistant IW
    7.
  37. Include CPT codes for procedures
  38. Ongoing IW education documented
    16.
  39. CM Analysis includes treatment plan assessment
    9.
  40. Functional improvement documented
  41. IW/Provider/Employer contact within 2 business days
    2.
  42. Document medication compliance,
  43. Concentration difficulties noted
  44. Treatment requests properly facilitated
  45. IW follow-up within 2 days of office visit
    4.
  46. Document medication compliance,
    28.
  47. Templates completed per PMA standards
    12.
  48. Contact provider within 1 day of OV
  49. Alert addressed within 24 hours
  50. IW follow-up within 2 days of office visit
  51. Employer collaboration for RTW documented
  52. Confounding factors updated
    5.
  53. Document employer accommodation status,
    29.
  54. Monthly IW contact documented
    8.
  55. Provider follow-up within 1 day of office visit
  56. POA addresses medication management
  57. Concise description of behavioral issue (1-2 lines)
  58. Provider follow-up within 1 day of office visit
  59. POA addresses psychosocial barriers
    11.
  60. Document MED for narcotic prescriptions
  61. POA addresses medication management
    10.
  62. Psychosocial barriers to recovery identified
    10.
  63. Initial adjuster contact within 1 business day
    1.
  64. Treatment requests properly facilitated
  65. Special Handling Instructions followed
    21.
  66. Impact of worry on recovery documented
    13.
  67. Share job description with ALL providers,
    30.
  68. Healthwise resources provided for behavioral health
  69. CM Analysis includes treatment plan assessment
  70. Functional improvement documented
  71. Include ICD-10 codes with diagnosis,
  72. Healthwise education documented
  73. Share job description with provider
  74. Include ICD-10 codes with diagnosis
  75. Document psychosocial barriers
  76. PT/OT updates every 14 days
  77. Network providers properly documented
  78. LASER techniques documented when appropriate
  79. Alert addressed within 24 hours
  80. Comorbidities properly documented
  81. POA addresses medication management
  82. Alert addressed within 24 hours
    6.
  83. PT/OT updates every 14 days
  84. Healthwise education documented
  85. IW/Provider/Employer contact within 2 business days
  86. Treatment requests properly facilitated
    14.
  87. Complete Initial Assessment within 5 days
  88. PT/OT updates every 14 days
    7.
  89. Proper template format used (!bha)
  90. Document PT updates every 14 days
  91. Include CPT codes for procedures,
  92. IW follow-up within 2 days of office visit
  93. Special Handling Instructions followed
  94. Behavioral Health Alert properly documented
  95. Include ICD-10 codes with diagnosis,
    26.
  96. Document network status of providers
  97. Document IW education with Healthwise
  98. Impact of worry on recovery documented
  99. Use only approved abbreviations,
  100. LASER techniques documented when appropriate
    25.
  101. Comorbidities properly documented
    22.
  102. Ongoing IW education documented
  103. Use only approved abbreviations,
    31.
  104. LASER techniques documented when appropriate
  105. Network providers properly documented
    13.
  106. Transitional duty options explored
  107. Include CPT codes for procedures,
  108. Document RTW progress against ODG
  109. ODG benchmarks referenced
  110. Share job description with ALL providers,
  111. Use LASER framework with resistant IW
  112. Templates completed per PMA standards
  113. Document CM Analysis in OV note
  114. RTW negotiation based on ODG guidelines
  115. Job description shared with all providers
  116. Psychosocial barriers to recovery identified
  117. Active listening techniques documented
    12.
  118. Include CPT codes for procedures,
    27.
  119. Concentration difficulties noted
  120. IW/Provider/Employer contact within 2 business days
  121. Follow up with IW within 2 days post-OV
  122. Behavioral Health Alert properly documented
  123. Initial adjuster contact within 1 business day
  124. ODG benchmarks referenced
  125. Proper template format used (!bha)
  126. Employer collaboration for RTW documented
  127. Initial adjuster contact within 1 business day
  128. Document medication compliance,
  129. Contact adjuster within 1 business day
  130. Transitional duty options explored
  131. Motivational interviewing technique documented
  132. Active listening techniques documented
  133. LASER technique used with resistant IW
  134. Transitional duty options explored
    20.
  135. Initial Assessment completed within 5 business days
  136. Initial Assessment completed within 5 business days
  137. Functional improvement documented
    24.
  138. Concentration difficulties noted
    14.
  139. Concise description of behavioral issue (1-2 lines)
  140. Document employer accommodation status,
  141. LASER technique used with resistant IW
  142. Active listening techniques documented
  143. Confounding factors updated
  144. Job description shared with all providers
    17.
  145. Document current functionality
  146. Motivational interviewing technique documented
    9.
  147. Document medication compliance
  148. RTW negotiation based on ODG guidelines
  149. Create specific Plan of Action
  150. Adjuster update within 1 day of appointment findings
    6.
  151. Comorbidities properly documented
  152. Follow up on ancillary services
  153. Concise description of behavioral issue (1-2 lines)
    3.
  154. Healthwise resources provided for behavioral health
    8.
  155. Document RTW barriers
  156. Behavioral Health Alert properly documented
    1.
  157. Psychosocial barriers to recovery identified
  158. Specific actions with exact dates documented
  159. ICD-10 code included with diagnosis
  160. Provider follow-up within 1 day of office visit
    5.
  161. Special Handling Instructions followed
  162. Job description shared with all providers