Patient tells you to "listen" Computer issues Triage gave 24hr ep Scam caller Transfer to Cardiology Transcribe labs/ Mammo Nursing home calling to schedule Patient born same year as you Referral request to PCP Think baby K will be late Didn't get out of queue in time Roch calling to schedule Post Hosp Scheduled vaccine only appt Interpreter call Excited for baby K Allergy flag Pharmacy calling Think baby K will be on time Patient over 90 years old Transfer to Roch specialty NO ROI on file Halloween plans Stayed in queue for over 30 min Scheduled suture removal Patient denies scheduling AMV Death report Patient upset you have to transfer them Patient using mail order pharmacy Gave fax # Used google Patient needing to be seen for UTI No shows over 20% Patient born in January Forgot Admin time Scheduled in 2026 Call over 15 min Ready for Friday! Patient upset you Placed message to get an order Patient swore Patient checking status of refill Patient requesting med without being seen Transfer to ROI, billing, or patient experience Patient online services pending No insurance on file Created new patient chart PA needed for med Missed wrap up code Patient tells you to "listen" Computer issues Triage gave 24hr ep Scam caller Transfer to Cardiology Transcribe labs/ Mammo Nursing home calling to schedule Patient born same year as you Referral request to PCP Think baby K will be late Didn't get out of queue in time Roch calling to schedule Post Hosp Scheduled vaccine only appt Interpreter call Excited for baby K Allergy flag Pharmacy calling Think baby K will be on time Patient over 90 years old Transfer to Roch specialty NO ROI on file Halloween plans Stayed in queue for over 30 min Scheduled suture removal Patient denies scheduling AMV Death report Patient upset you have to transfer them Patient using mail order pharmacy Gave fax # Used google Patient needing to be seen for UTI No shows over 20% Patient born in January Forgot Admin time Scheduled in 2026 Call over 15 min Ready for Friday! Patient upset you Placed message to get an order Patient swore Patient checking status of refill Patient requesting med without being seen Transfer to ROI, billing, or patient experience Patient online services pending No insurance on file Created new patient chart PA needed for med Missed wrap up code
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
:-Patient tells you to "listen"
O-Computer issues
:-Triage gave 24hr ep
G-Scam caller
N-Transfer to Cardiology
G-Transcribe labs/ Mammo
I-Nursing home calling to schedule
I-Patient born same year as you
!-Referral request to PCP
!-Think baby K will be late
I-Didn't get out of queue in time
:-Roch calling to schedule Post Hosp
B-Scheduled vaccine only appt
N-Interpreter call
I-Excited for baby K
N-Allergy flag
B-Pharmacy calling
O-Think baby K will be on time
!-Patient over 90 years old
G-Transfer to Roch specialty
N-NO ROI on file
B-Halloween plans
B-Stayed in queue for over 30 min
:-Scheduled suture removal
:-Patient denies scheduling AMV
O-Death report
G-Patient upset you have to transfer them
!-Patient using mail order pharmacy
G-Gave fax #
O-Used google
B-Patient needing to be seen for UTI
B-No shows over 20%
O-Patient born in January
B-Forgot Admin time
O-Scheduled in 2026
I-Call over 15 min
:-Ready for Friday!
G-Patient upset you
I-Placed message to get an order
!-Patient swore
N-Patient checking status of refill
I-Patient requesting med without being seen
!-Transfer to ROI, billing, or patient experience
O-Patient online services pending
N-No insurance on file
!-Created new patient chart
:-PA needed for med
N-Missed wrap up code