Roch calling to schedule Post Hosp Triage gave 24hr ep Interpreter call No insurance on file Transfer to Cardiology Allergy flag Excited for baby K Missed wrap up code Halloween plans Patient tells you to "listen" Patient over 90 years old Patient checking status of refill Patient upset you Patient born in January Patient denies scheduling AMV Think baby K will be on time Patient using mail order pharmacy Gave fax # NO ROI on file Scheduled suture removal Created new patient chart Transcribe labs/ Mammo Nursing home calling to schedule Referral request to PCP Death report Didn't get out of queue in time Patient online services pending Scheduled in 2026 Pharmacy calling Think baby K will be late Placed message to get an order Forgot Admin time Patient upset you have to transfer them Computer issues Stayed in queue for over 30 min No shows over 20% Ready for Friday! Scam caller Transfer to Roch specialty Used google Call over 15 min Patient born same year as you Patient swore Transfer to ROI, billing, or patient experience Patient needing to be seen for UTI Scheduled vaccine only appt Patient requesting med without being seen PA needed for med Roch calling to schedule Post Hosp Triage gave 24hr ep Interpreter call No insurance on file Transfer to Cardiology Allergy flag Excited for baby K Missed wrap up code Halloween plans Patient tells you to "listen" Patient over 90 years old Patient checking status of refill Patient upset you Patient born in January Patient denies scheduling AMV Think baby K will be on time Patient using mail order pharmacy Gave fax # NO ROI on file Scheduled suture removal Created new patient chart Transcribe labs/ Mammo Nursing home calling to schedule Referral request to PCP Death report Didn't get out of queue in time Patient online services pending Scheduled in 2026 Pharmacy calling Think baby K will be late Placed message to get an order Forgot Admin time Patient upset you have to transfer them Computer issues Stayed in queue for over 30 min No shows over 20% Ready for Friday! Scam caller Transfer to Roch specialty Used google Call over 15 min Patient born same year as you Patient swore Transfer to ROI, billing, or patient experience Patient needing to be seen for UTI Scheduled vaccine only appt Patient requesting med without being seen PA needed for med
(Print)
:-Roch calling to schedule Post Hosp
:-Triage gave 24hr ep
N-Interpreter call
N-No insurance on file
N-Transfer to Cardiology
N-Allergy flag
I-Excited for baby K
N-Missed wrap up code
B-Halloween plans
:-Patient tells you to "listen"
!-Patient over 90 years old
N-Patient checking status of refill
G-Patient upset you
O-Patient born in January
:-Patient denies scheduling AMV
O-Think baby K will be on time
!-Patient using mail order pharmacy
G-Gave fax #
N-NO ROI on file
:-Scheduled suture removal
!-Created new patient chart
G-Transcribe labs/ Mammo
I-Nursing home calling to schedule
!-Referral request to PCP
O-Death report
I-Didn't get out of queue in time
O-Patient online services pending
O-Scheduled in 2026
B-Pharmacy calling
!-Think baby K will be late
I-Placed message to get an order
B-Forgot Admin time
G-Patient upset you have to transfer them
O-Computer issues
B-Stayed in queue for over 30 min
B-No shows over 20%
:-Ready for Friday!
G-Scam caller
G-Transfer to Roch specialty
O-Used google
I-Call over 15 min
I-Patient born same year as you
!-Patient swore
!-Transfer to ROI, billing, or patient experience
B-Patient needing to be seen for UTI
B-Scheduled vaccine only appt
I-Patient requesting med without being seen
:-PA needed for med
