Patient denies scheduling AMV Death report Scam caller
Scheduled suture removal PA needed for med Patient upset you have to transfer them Computer issues Ready for Friday! Think baby K will be late No insurance on file Transcribe labs/ Mammo Pharmacy calling Placed message to get an order Gave fax # Forgot Admin time Transfer to Roch specialty Patient upset you NO ROI on file Interpreter call Referral request to PCP Didn't get out of queue in time Patient requesting med without being seen Patient using mail order pharmacy Excited for baby K Created new patient chart Allergy flag Patient tells you to "listen" Used google Scheduled in 2026 Patient online services pending Patient checking status of refill Nursing home calling to schedule Patient needing to be seen for UTI Patient over 90 years old No shows over 20% Transfer to ROI, billing, or patient experience Scheduled vaccine only appt Missed wrap up code Think baby K will be on time Roch calling to schedule Post Hosp Halloween plans Patient born same year as you Patient born in January Patient swore Triage gave 24hr ep Call over 15 min Stayed in queue for over 30 min Transfer to Cardiology Patient denies scheduling AMV Death report Scam caller Scheduled suture removal PA needed for med Patient upset you have to transfer them Computer issues Ready for Friday! Think baby K will be late No insurance on file Transcribe labs/ Mammo Pharmacy calling Placed message to get an order Gave fax # Forgot Admin time Transfer to Roch specialty Patient upset you NO ROI on file Interpreter call Referral request to PCP Didn't get out of queue in time Patient requesting med without being seen Patient using mail order pharmacy Excited for baby K Created new patient chart Allergy flag Patient tells you to "listen" Used google Scheduled in 2026 Patient online services pending Patient checking status of refill Nursing home calling to schedule Patient needing to be seen for UTI Patient over 90 years old No shows over 20% Transfer to ROI, billing, or patient experience Scheduled vaccine only appt Missed wrap up code Think baby K will be on time Roch calling to schedule Post Hosp Halloween plans Patient born same year as you Patient born in January Patient swore Triage gave 24hr ep Call over 15 min Stayed in queue for over 30 min Transfer to Cardiology
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
:-Patient denies scheduling AMV
O-Death report
G-Scam caller
:-Scheduled suture removal
:-PA needed for med
G-Patient upset you have to transfer them
O-Computer issues
:-Ready for Friday!
!-Think baby K will be late
N-No insurance on file
G-Transcribe labs/ Mammo
B-Pharmacy calling
I-Placed message to get an order
G-Gave fax #
B-Forgot Admin time
G-Transfer to Roch specialty
G-Patient upset you
N-NO ROI on file
N-Interpreter call
!-Referral request to PCP
I-Didn't get out of queue in time
I-Patient requesting med without being seen
!-Patient using mail order pharmacy
I-Excited for baby K
!-Created new patient chart
N-Allergy flag
:-Patient tells you to "listen"
O-Used google
O-Scheduled in 2026
O-Patient online services pending
N-Patient checking status of refill
I-Nursing home calling to schedule
B-Patient needing to be seen for UTI
!-Patient over 90 years old
B-No shows over 20%
!-Transfer to ROI, billing, or patient experience
B-Scheduled vaccine only appt
N-Missed wrap up code
O-Think baby K will be on time
:-Roch calling to schedule Post Hosp
B-Halloween plans
I-Patient born same year as you
O-Patient born in January
!-Patient swore
:-Triage gave 24hr ep
I-Call over 15 min
B-Stayed in queue for over 30 min
N-Transfer to Cardiology