Scheduled vaccine only appt Patient denies scheduling AMV Computer issues Scam caller
Transfer to ROI, billing, or patient experience Halloween plans Patient tells you to "listen" Patient using mail order pharmacy Created new patient chart Stayed in queue for over 30 min Allergy flag Death report PA needed for med Interpreter call Scheduled in 2026 Transfer to Cardiology No shows over 20% Missed wrap up code Referral request to PCP Pharmacy calling Patient swore Used google Didn't get out of queue in time Nursing home calling to schedule Patient born same year as you Ready for Friday! Transcribe labs/ Mammo Patient born in January NO ROI on file Triage gave 24hr ep Call over 15 min Forgot Admin time Transfer to Roch specialty Think baby K will be on time Think baby K will be late Patient needing to be seen for UTI Excited for baby K Patient upset you Patient upset you have to transfer them Patient requesting med without being seen Placed message to get an order No insurance on file Roch calling to schedule Post Hosp Patient over 90 years old Gave fax # Scheduled suture removal Patient checking status of refill Patient online services pending Scheduled vaccine only appt Patient denies scheduling AMV Computer issues Scam caller Transfer to ROI, billing, or patient experience Halloween plans Patient tells you to "listen" Patient using mail order pharmacy Created new patient chart Stayed in queue for over 30 min Allergy flag Death report PA needed for med Interpreter call Scheduled in 2026 Transfer to Cardiology No shows over 20% Missed wrap up code Referral request to PCP Pharmacy calling Patient swore Used google Didn't get out of queue in time Nursing home calling to schedule Patient born same year as you Ready for Friday! Transcribe labs/ Mammo Patient born in January NO ROI on file Triage gave 24hr ep Call over 15 min Forgot Admin time Transfer to Roch specialty Think baby K will be on time Think baby K will be late Patient needing to be seen for UTI Excited for baby K Patient upset you Patient upset you have to transfer them Patient requesting med without being seen Placed message to get an order No insurance on file Roch calling to schedule Post Hosp Patient over 90 years old Gave fax # Scheduled suture removal Patient checking status of refill Patient online services pending
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Scheduled vaccine only appt
:-Patient denies scheduling AMV
O-Computer issues
G-Scam caller
!-Transfer to ROI, billing, or patient experience
B-Halloween plans
:-Patient tells you to "listen"
!-Patient using mail order pharmacy
!-Created new patient chart
B-Stayed in queue for over 30 min
N-Allergy flag
O-Death report
:-PA needed for med
N-Interpreter call
O-Scheduled in 2026
N-Transfer to Cardiology
B-No shows over 20%
N-Missed wrap up code
!-Referral request to PCP
B-Pharmacy calling
!-Patient swore
O-Used google
I-Didn't get out of queue in time
I-Nursing home calling to schedule
I-Patient born same year as you
:-Ready for Friday!
G-Transcribe labs/ Mammo
O-Patient born in January
N-NO ROI on file
:-Triage gave 24hr ep
I-Call over 15 min
B-Forgot Admin time
G-Transfer to Roch specialty
O-Think baby K will be on time
!-Think baby K will be late
B-Patient needing to be seen for UTI
I-Excited for baby K
G-Patient upset you
G-Patient upset you have to transfer them
I-Patient requesting med without being seen
I-Placed message to get an order
N-No insurance on file
:-Roch calling to schedule Post Hosp
!-Patient over 90 years old
G-Gave fax #
:-Scheduled suture removal
N-Patient checking status of refill
O-Patient online services pending