Didn't get out of queue in time Scheduled vaccine only appt
Patient born in January Patient denies scheduling AMV PA needed for med Patient requesting med without being seen Halloween plans Patient upset you have to transfer them Referral request to PCP Patient upset you Patient needing to be seen for UTI NO ROI on file Interpreter call Transfer to ROI, billing, or patient experience Roch calling to schedule Post Hosp Excited for baby K Patient tells you to "listen" Allergy flag Think baby K will be on time Computer issues Patient online services pending Patient over 90 years old Think baby K will be late Scam caller Stayed in queue for over 30 min Created new patient chart Forgot Admin time Transcribe labs/ Mammo Patient swore Patient using mail order pharmacy Nursing home calling to schedule Gave fax # Scheduled in 2026 Transfer to Roch specialty Used google Missed wrap up code Ready for Friday! Death report Scheduled suture removal Transfer to Cardiology Placed message to get an order Pharmacy calling Triage gave 24hr ep No insurance on file No shows over 20% Patient born same year as you Patient checking status of refill Call over 15 min Didn't get out of queue in time Scheduled vaccine only appt Patient born in January Patient denies scheduling AMV PA needed for med Patient requesting med without being seen Halloween plans Patient upset you have to transfer them Referral request to PCP Patient upset you Patient needing to be seen for UTI NO ROI on file Interpreter call Transfer to ROI, billing, or patient experience Roch calling to schedule Post Hosp Excited for baby K Patient tells you to "listen" Allergy flag Think baby K will be on time Computer issues Patient online services pending Patient over 90 years old Think baby K will be late Scam caller Stayed in queue for over 30 min Created new patient chart Forgot Admin time Transcribe labs/ Mammo Patient swore Patient using mail order pharmacy Nursing home calling to schedule Gave fax # Scheduled in 2026 Transfer to Roch specialty Used google Missed wrap up code Ready for Friday! Death report Scheduled suture removal Transfer to Cardiology Placed message to get an order Pharmacy calling Triage gave 24hr ep No insurance on file No shows over 20% Patient born same year as you Patient checking status of refill Call over 15 min
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Didn't get out of queue in time
B-Scheduled vaccine only appt
O-Patient born in January
:-Patient denies scheduling AMV
:-PA needed for med
I-Patient requesting med without being seen
B-Halloween plans
G-Patient upset you have to transfer them
!-Referral request to PCP
G-Patient upset you
B-Patient needing to be seen for UTI
N-NO ROI on file
N-Interpreter call
!-Transfer to ROI, billing, or patient experience
:-Roch calling to schedule Post Hosp
I-Excited for baby K
:-Patient tells you to "listen"
N-Allergy flag
O-Think baby K will be on time
O-Computer issues
O-Patient online services pending
!-Patient over 90 years old
!-Think baby K will be late
G-Scam caller
B-Stayed in queue for over 30 min
!-Created new patient chart
B-Forgot Admin time
G-Transcribe labs/ Mammo
!-Patient swore
!-Patient using mail order pharmacy
I-Nursing home calling to schedule
G-Gave fax #
O-Scheduled in 2026
G-Transfer to Roch specialty
O-Used google
N-Missed wrap up code
:-Ready for Friday!
O-Death report
:-Scheduled suture removal
N-Transfer to Cardiology
I-Placed message to get an order
B-Pharmacy calling
:-Triage gave 24hr ep
N-No insurance on file
B-No shows over 20%
I-Patient born same year as you
N-Patient checking status of refill
I-Call over 15 min