You cant findthe SMS linkyouneed/wantYou need toplace a phoneID fail on acustomersaccountTake 1 breakwithin 2 minsof rosteredtimeSend aUVPSMSCustomerasks you toemail themthe infoPaul makesa Dad Jokein the T2ChatCustomerasks youto repeatyour nameCustomergets yournamerightCustomermentions theMelbourneCupYour callerwants to 3rdparty insomeoneelseCustomerknows theirfull namewithoutpromptingA call getstransferred toyouunnecessarilyYou getaninterpretercallAnyenquiryregardingFines VicCustomercalls youunhelpfulCustomer hasto make morethan 1 attemptto finalisepaymentYou can hearyourcustomersdog/pet inbackgroundCustomerasks "Are youopen CupDay PublicHoliday?"Someonementionsfood in theT2 chatCustomerhas a PhoneID Fail ontheir accountSend 3SMS inone callMikementionsBruce inthe T2 chatMake atleast onerandomcomment toa customerCustomer hasallrequirementsfor transactionready withoutwaitingYou cant findthe SMS linkyouneed/wantYou need toplace a phoneID fail on acustomersaccountTake 1 breakwithin 2 minsof rosteredtimeSend aUVPSMSCustomerasks you toemail themthe infoPaul makesa Dad Jokein the T2ChatCustomerasks youto repeatyour nameCustomergets yournamerightCustomermentions theMelbourneCupYour callerwants to 3rdparty insomeoneelseCustomerknows theirfull namewithoutpromptingA call getstransferred toyouunnecessarilyYou getaninterpretercallAnyenquiryregardingFines VicCustomercalls youunhelpfulCustomer hasto make morethan 1 attemptto finalisepaymentYou can hearyourcustomersdog/pet inbackgroundCustomerasks "Are youopen CupDay PublicHoliday?"Someonementionsfood in theT2 chatCustomerhas a PhoneID Fail ontheir accountSend 3SMS inone callMikementionsBruce inthe T2 chatMake atleast onerandomcomment toa customerCustomer hasallrequirementsfor transactionready withoutwaiting

Monday Merriment - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You cant find the SMS link you need/want
  2. You need to place a phone ID fail on a customers account
  3. Take 1 break within 2 mins of rostered time
  4. Send a UVP SMS
  5. Customer asks you to email them the info
  6. Paul makes a Dad Joke in the T2 Chat
  7. Customer asks you to repeat your name
  8. Customer gets your name right
  9. Customer mentions the Melbourne Cup
  10. Your caller wants to 3rd party in someone else
  11. Customer knows their full name without prompting
  12. A call gets transferred to you unnecessarily
  13. You get an interpreter call
  14. Any enquiry regarding Fines Vic
  15. Customer calls you unhelpful
  16. Customer has to make more than 1 attempt to finalise payment
  17. You can hear your customers dog/pet in background
  18. Customer asks "Are you open Cup Day Public Holiday?"
  19. Someone mentions food in the T2 chat
  20. Customer has a Phone ID Fail on their account
  21. Send 3 SMS in one call
  22. Mike mentions Bruce in the T2 chat
  23. Make at least one random comment to a customer
  24. Customer has all requirements for transaction ready without waiting