(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer has all requirements for transaction ready without waiting
Customer knows their full name without prompting
Customer asks you to email them the info
A call gets transferred to you unnecessarily
Someone mentions food in the T2 chat
Paul makes a Dad Joke in the T2 Chat
Send a UVP SMS
Customer calls you unhelpful
Send 3 SMS in one call
Mike mentions Bruce in the T2 chat
You can hear your customers dog/pet in background
Your caller wants to 3rd party in someone else
Take 1 break within 2 mins of rostered time
Customer has a Phone ID Fail on their account
Any enquiry regarding Fines Vic
You get an interpreter call
Customer has to make more than 1 attempt to finalise payment
Customer asks you to repeat your name
Customer mentions the Melbourne Cup
Customer asks "Are you open Cup Day Public Holiday?"
You need to place a phone ID fail on a customers account
