(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You need to place a phone ID fail on a customers account
Customer calls you unhelpful
A call gets transferred to you unnecessarily
Make at least one random comment to a customer
Customer asks you to email them the info
Customer has to make more than 1 attempt to finalise payment
Customer has a Phone ID Fail on their account
Send 3 SMS in one call
Customer gets your name right
Mike mentions Bruce in the T2 chat
Paul makes a Dad Joke in the T2 Chat
Take 1 break within 2 mins of rostered time
You can hear your customers dog/pet in background
Customer knows their full name without prompting
You cant find the SMS link you need/want
Send a UVP SMS
You get an interpreter call
Customer has all requirements for transaction ready without waiting
Any enquiry regarding Fines Vic
Customer mentions the Melbourne Cup
Someone mentions food in the T2 chat
Customer asks "Are you open Cup Day Public Holiday?"
