Customerhas a PhoneID Fail ontheir accountYou can hearyourcustomersdog/pet inbackgroundPaul makesa Dad Jokein the T2ChatYou getaninterpretercallYou cant findthe SMS linkyouneed/wantAnyenquiryregardingFines VicCustomermentions theMelbourneCupA call getstransferred toyouunnecessarilyYour callerwants to 3rdparty insomeoneelseCustomer hasto make morethan 1 attemptto finalisepaymentMake atleast onerandomcomment toa customerSomeonementionsfood in theT2 chatCustomerasks you toemail themthe infoCustomerasks "Are youopen CupDay PublicHoliday?"Send 3SMS inone callCustomerasks youto repeatyour nameCustomercalls youunhelpfulMikementionsBruce inthe T2 chatCustomerknows theirfull namewithoutpromptingCustomer hasallrequirementsfor transactionready withoutwaitingSend aUVPSMSYou need toplace a phoneID fail on acustomersaccountCustomergets yournamerightTake 1 breakwithin 2 minsof rosteredtimeCustomerhas a PhoneID Fail ontheir accountYou can hearyourcustomersdog/pet inbackgroundPaul makesa Dad Jokein the T2ChatYou getaninterpretercallYou cant findthe SMS linkyouneed/wantAnyenquiryregardingFines VicCustomermentions theMelbourneCupA call getstransferred toyouunnecessarilyYour callerwants to 3rdparty insomeoneelseCustomer hasto make morethan 1 attemptto finalisepaymentMake atleast onerandomcomment toa customerSomeonementionsfood in theT2 chatCustomerasks you toemail themthe infoCustomerasks "Are youopen CupDay PublicHoliday?"Send 3SMS inone callCustomerasks youto repeatyour nameCustomercalls youunhelpfulMikementionsBruce inthe T2 chatCustomerknows theirfull namewithoutpromptingCustomer hasallrequirementsfor transactionready withoutwaitingSend aUVPSMSYou need toplace a phoneID fail on acustomersaccountCustomergets yournamerightTake 1 breakwithin 2 minsof rosteredtime

Monday Merriment - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has a Phone ID Fail on their account
  2. You can hear your customers dog/pet in background
  3. Paul makes a Dad Joke in the T2 Chat
  4. You get an interpreter call
  5. You cant find the SMS link you need/want
  6. Any enquiry regarding Fines Vic
  7. Customer mentions the Melbourne Cup
  8. A call gets transferred to you unnecessarily
  9. Your caller wants to 3rd party in someone else
  10. Customer has to make more than 1 attempt to finalise payment
  11. Make at least one random comment to a customer
  12. Someone mentions food in the T2 chat
  13. Customer asks you to email them the info
  14. Customer asks "Are you open Cup Day Public Holiday?"
  15. Send 3 SMS in one call
  16. Customer asks you to repeat your name
  17. Customer calls you unhelpful
  18. Mike mentions Bruce in the T2 chat
  19. Customer knows their full name without prompting
  20. Customer has all requirements for transaction ready without waiting
  21. Send a UVP SMS
  22. You need to place a phone ID fail on a customers account
  23. Customer gets your name right
  24. Take 1 break within 2 mins of rostered time