Customerasks youto repeatyour nameCustomergets yournamerightSend 3SMS inone callMake atleast onerandomcomment toa customerCustomerasks "Are youopen CupDay PublicHoliday?"You can hearyourcustomersdog/pet inbackgroundCustomerknows theirfull namewithoutpromptingAnyenquiryregardingFines VicCustomercalls youunhelpfulPaul makesa Dad Jokein the T2ChatSomeonementionsfood in theT2 chatCustomer hasto make morethan 1 attemptto finalisepaymentCustomer hasallrequirementsfor transactionready withoutwaitingCustomerasks you toemail themthe infoYou cant findthe SMS linkyouneed/wantCustomermentions theMelbourneCupYou getaninterpretercallMikementionsBruce inthe T2 chatCustomerhas a PhoneID Fail ontheir accountSend aUVPSMSTake 1 breakwithin 2 minsof rosteredtimeA call getstransferred toyouunnecessarilyYour callerwants to 3rdparty insomeoneelseYou need toplace a phoneID fail on acustomersaccountCustomerasks youto repeatyour nameCustomergets yournamerightSend 3SMS inone callMake atleast onerandomcomment toa customerCustomerasks "Are youopen CupDay PublicHoliday?"You can hearyourcustomersdog/pet inbackgroundCustomerknows theirfull namewithoutpromptingAnyenquiryregardingFines VicCustomercalls youunhelpfulPaul makesa Dad Jokein the T2ChatSomeonementionsfood in theT2 chatCustomer hasto make morethan 1 attemptto finalisepaymentCustomer hasallrequirementsfor transactionready withoutwaitingCustomerasks you toemail themthe infoYou cant findthe SMS linkyouneed/wantCustomermentions theMelbourneCupYou getaninterpretercallMikementionsBruce inthe T2 chatCustomerhas a PhoneID Fail ontheir accountSend aUVPSMSTake 1 breakwithin 2 minsof rosteredtimeA call getstransferred toyouunnecessarilyYour callerwants to 3rdparty insomeoneelseYou need toplace a phoneID fail on acustomersaccount

Monday Merriment - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asks you to repeat your name
  2. Customer gets your name right
  3. Send 3 SMS in one call
  4. Make at least one random comment to a customer
  5. Customer asks "Are you open Cup Day Public Holiday?"
  6. You can hear your customers dog/pet in background
  7. Customer knows their full name without prompting
  8. Any enquiry regarding Fines Vic
  9. Customer calls you unhelpful
  10. Paul makes a Dad Joke in the T2 Chat
  11. Someone mentions food in the T2 chat
  12. Customer has to make more than 1 attempt to finalise payment
  13. Customer has all requirements for transaction ready without waiting
  14. Customer asks you to email them the info
  15. You cant find the SMS link you need/want
  16. Customer mentions the Melbourne Cup
  17. You get an interpreter call
  18. Mike mentions Bruce in the T2 chat
  19. Customer has a Phone ID Fail on their account
  20. Send a UVP SMS
  21. Take 1 break within 2 mins of rostered time
  22. A call gets transferred to you unnecessarily
  23. Your caller wants to 3rd party in someone else
  24. You need to place a phone ID fail on a customers account