(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer has to make more than 1 attempt to finalise payment
Customer gets your name right
Send 3 SMS in one call
Take 1 break within 2 mins of rostered time
A call gets transferred to you unnecessarily
Customer has a Phone ID Fail on their account
Paul makes a Dad Joke in the T2 Chat
Customer calls you unhelpful
Any enquiry regarding Fines Vic
Customer asks you to repeat your name
Customer asks you to email them the info
Someone mentions food in the T2 chat
You can hear your customers dog/pet in background
Your caller wants to 3rd party in someone else
Customer knows their full name without prompting
You need to place a phone ID fail on a customers account
Customer has all requirements for transaction ready without waiting
Customer asks "Are you open Cup Day Public Holiday?"
