Completedfollow upunder 2minutesGave a highfive to ateam leador managerAddressedan alertUsedCustomerCare ingreetingUsedcoachingfeedbackSay "Hi"toDenyealUsedmerchantaccessResolved anissue w/ousing theSup GateShowedup on timefor myshiftDe-escalateangrycustomerTake yourbreak orlunch ontimeSmiledwhile ona callHelpedsomeonestay firedup!Thankeda merchfor doingbiz with usLocated amissingtransUsedaccountverificationcorrectlySaid "Hi"tosomeonenewReceivedaKudso!!Demoed aSpeed ofTrustbehaviorUsed themerchantsname whileon the callMade amerchantsmileCompleteda callwithoutusing holdAccessedGuruTake a picwith theCustomerCare BearCompletedfollow upunder 2minutesGave a highfive to ateam leador managerAddressedan alertUsedCustomerCare ingreetingUsedcoachingfeedbackSay "Hi"toDenyealUsedmerchantaccessResolved anissue w/ousing theSup GateShowedup on timefor myshiftDe-escalateangrycustomerTake yourbreak orlunch ontimeSmiledwhile ona callHelpedsomeonestay firedup!Thankeda merchfor doingbiz with usLocated amissingtransUsedaccountverificationcorrectlySaid "Hi"tosomeonenewReceivedaKudso!!Demoed aSpeed ofTrustbehaviorUsed themerchantsname whileon the callMade amerchantsmileCompleteda callwithoutusing holdAccessedGuruTake a picwith theCustomerCare Bear

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed follow up under 2 minutes
  2. Gave a high five to a team lead or manager
  3. Addressed an alert
  4. Used Customer Care in greeting
  5. Used coaching feedback
  6. Say "Hi" to Denyeal
  7. Used merchant access
  8. Resolved an issue w/o using the Sup Gate
  9. Showed up on time for my shift
  10. De- escalate angry customer
  11. Take your break or lunch on time
  12. Smiled while on a call
  13. Helped someone stay fired up!
  14. Thanked a merch for doing biz with us
  15. Located a missing trans
  16. Used account verification correctly
  17. Said "Hi" to someone new
  18. Received a Kudso!!
  19. Demoed a Speed of Trust behavior
  20. Used the merchants name while on the call
  21. Made a merchant smile
  22. Completed a call without using hold
  23. Accessed Guru
  24. Take a pic with the Customer Care Bear