UsedcoachingfeedbackDemoed aSpeed ofTrustbehaviorSay "Hi"toDenyealShowedup on timefor myshiftTake a picwith theCustomerCare BearCompleteda callwithoutusing holdThankeda merchfor doingbiz with usReceivedaKudso!!Used themerchantsname whileon the callMade amerchantsmileTake yourbreak orlunch ontimeSmiledwhile ona callSaid "Hi"tosomeonenewAccessedGuruGave a highfive to ateam leador managerUsedCustomerCare ingreetingUsedaccountverificationcorrectlyHelpedsomeonestay firedup!De-escalateangrycustomerAddressedan alertUsedmerchantaccessResolved anissue w/ousing theSup GateLocated amissingtransCompletedfollow upunder 2minutesUsedcoachingfeedbackDemoed aSpeed ofTrustbehaviorSay "Hi"toDenyealShowedup on timefor myshiftTake a picwith theCustomerCare BearCompleteda callwithoutusing holdThankeda merchfor doingbiz with usReceivedaKudso!!Used themerchantsname whileon the callMade amerchantsmileTake yourbreak orlunch ontimeSmiledwhile ona callSaid "Hi"tosomeonenewAccessedGuruGave a highfive to ateam leador managerUsedCustomerCare ingreetingUsedaccountverificationcorrectlyHelpedsomeonestay firedup!De-escalateangrycustomerAddressedan alertUsedmerchantaccessResolved anissue w/ousing theSup GateLocated amissingtransCompletedfollow upunder 2minutes

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used coaching feedback
  2. Demoed a Speed of Trust behavior
  3. Say "Hi" to Denyeal
  4. Showed up on time for my shift
  5. Take a pic with the Customer Care Bear
  6. Completed a call without using hold
  7. Thanked a merch for doing biz with us
  8. Received a Kudso!!
  9. Used the merchants name while on the call
  10. Made a merchant smile
  11. Take your break or lunch on time
  12. Smiled while on a call
  13. Said "Hi" to someone new
  14. Accessed Guru
  15. Gave a high five to a team lead or manager
  16. Used Customer Care in greeting
  17. Used account verification correctly
  18. Helped someone stay fired up!
  19. De- escalate angry customer
  20. Addressed an alert
  21. Used merchant access
  22. Resolved an issue w/o using the Sup Gate
  23. Located a missing trans
  24. Completed follow up under 2 minutes