Thankeda merchfor doingbiz with usAddressedan alertReceivedaKudso!!Showedup on timefor myshiftDe-escalateangrycustomerUsedcoachingfeedbackUsed themerchantsname whileon the callTake a picwith theCustomerCare BearHelpedsomeonestay firedup!Completedfollow upunder 2minutesSmiledwhile ona callUsedaccountverificationcorrectlyLocated amissingtransResolved anissue w/ousing theSup GateUsedmerchantaccessCompleteda callwithoutusing holdDemoed aSpeed ofTrustbehaviorGave a highfive to ateam leador managerAccessedGuruTake yourbreak orlunch ontimeUsedCustomerCare ingreetingMade amerchantsmileSaid "Hi"tosomeonenewSay "Hi"toDenyealThankeda merchfor doingbiz with usAddressedan alertReceivedaKudso!!Showedup on timefor myshiftDe-escalateangrycustomerUsedcoachingfeedbackUsed themerchantsname whileon the callTake a picwith theCustomerCare BearHelpedsomeonestay firedup!Completedfollow upunder 2minutesSmiledwhile ona callUsedaccountverificationcorrectlyLocated amissingtransResolved anissue w/ousing theSup GateUsedmerchantaccessCompleteda callwithoutusing holdDemoed aSpeed ofTrustbehaviorGave a highfive to ateam leador managerAccessedGuruTake yourbreak orlunch ontimeUsedCustomerCare ingreetingMade amerchantsmileSaid "Hi"tosomeonenewSay "Hi"toDenyeal

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked a merch for doing biz with us
  2. Addressed an alert
  3. Received a Kudso!!
  4. Showed up on time for my shift
  5. De- escalate angry customer
  6. Used coaching feedback
  7. Used the merchants name while on the call
  8. Take a pic with the Customer Care Bear
  9. Helped someone stay fired up!
  10. Completed follow up under 2 minutes
  11. Smiled while on a call
  12. Used account verification correctly
  13. Located a missing trans
  14. Resolved an issue w/o using the Sup Gate
  15. Used merchant access
  16. Completed a call without using hold
  17. Demoed a Speed of Trust behavior
  18. Gave a high five to a team lead or manager
  19. Accessed Guru
  20. Take your break or lunch on time
  21. Used Customer Care in greeting
  22. Made a merchant smile
  23. Said "Hi" to someone new
  24. Say "Hi" to Denyeal