Smiledwhile ona callHelpedsomeonestay firedup!Located amissingtransSaid "Hi"tosomeonenewCompletedfollow upunder 2minutesUsedmerchantaccessDe-escalateangrycustomerGave a highfive to ateam leador managerDemoed aSpeed ofTrustbehaviorShowedup on timefor myshiftUsedaccountverificationcorrectlyMade amerchantsmileUsedcoachingfeedbackReceivedaKudso!!Take a picwith theCustomerCare BearThankeda merchfor doingbiz with usTake yourbreak orlunch ontimeCompleteda callwithoutusing holdAddressedan alertSay "Hi"toDenyealAccessedGuruResolved anissue w/ousing theSup GateUsed themerchantsname whileon the callUsedCustomerCare ingreetingSmiledwhile ona callHelpedsomeonestay firedup!Located amissingtransSaid "Hi"tosomeonenewCompletedfollow upunder 2minutesUsedmerchantaccessDe-escalateangrycustomerGave a highfive to ateam leador managerDemoed aSpeed ofTrustbehaviorShowedup on timefor myshiftUsedaccountverificationcorrectlyMade amerchantsmileUsedcoachingfeedbackReceivedaKudso!!Take a picwith theCustomerCare BearThankeda merchfor doingbiz with usTake yourbreak orlunch ontimeCompleteda callwithoutusing holdAddressedan alertSay "Hi"toDenyealAccessedGuruResolved anissue w/ousing theSup GateUsed themerchantsname whileon the callUsedCustomerCare ingreeting

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smiled while on a call
  2. Helped someone stay fired up!
  3. Located a missing trans
  4. Said "Hi" to someone new
  5. Completed follow up under 2 minutes
  6. Used merchant access
  7. De- escalate angry customer
  8. Gave a high five to a team lead or manager
  9. Demoed a Speed of Trust behavior
  10. Showed up on time for my shift
  11. Used account verification correctly
  12. Made a merchant smile
  13. Used coaching feedback
  14. Received a Kudso!!
  15. Take a pic with the Customer Care Bear
  16. Thanked a merch for doing biz with us
  17. Take your break or lunch on time
  18. Completed a call without using hold
  19. Addressed an alert
  20. Say "Hi" to Denyeal
  21. Accessed Guru
  22. Resolved an issue w/o using the Sup Gate
  23. Used the merchants name while on the call
  24. Used Customer Care in greeting