Said "Hi" to someone new Thanked a merch for doing biz with us Received a Kudso!! Completed follow up under 2 minutes Say "Hi" to Denyeal Resolved an issue w/o using the Sup Gate Used Customer Care in greeting Accessed Guru Showed up on time for my shift De- escalate angry customer Helped someone stay fired up! Completed a call without using hold Take your break or lunch on time Made a merchant smile Take a pic with the Customer Care Bear Used account verification correctly Used merchant access Smiled while on a call Demoed a Speed of Trust behavior Located a missing trans Used the merchants name while on the call Gave a high five to a team lead or manager Used coaching feedback Addressed an alert Said "Hi" to someone new Thanked a merch for doing biz with us Received a Kudso!! Completed follow up under 2 minutes Say "Hi" to Denyeal Resolved an issue w/o using the Sup Gate Used Customer Care in greeting Accessed Guru Showed up on time for my shift De- escalate angry customer Helped someone stay fired up! Completed a call without using hold Take your break or lunch on time Made a merchant smile Take a pic with the Customer Care Bear Used account verification correctly Used merchant access Smiled while on a call Demoed a Speed of Trust behavior Located a missing trans Used the merchants name while on the call Gave a high five to a team lead or manager Used coaching feedback Addressed an alert
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Said "Hi" to someone new
Thanked a merch for doing biz with us
Received a Kudso!!
Completed follow up under 2 minutes
Say "Hi" to Denyeal
Resolved an issue w/o using the Sup Gate
Used Customer Care in greeting
Accessed Guru
Showed up on time for my shift
De- escalate angry customer
Helped someone stay fired up!
Completed a call without using hold
Take your break or lunch on time
Made a merchant smile
Take a pic with the Customer Care Bear
Used account verification correctly
Used merchant access
Smiled while on a call
Demoed a Speed of Trust behavior
Located a missing trans
Used the merchants name while on the call
Gave a high five to a team lead or manager
Used coaching feedback
Addressed an alert