Demoed aSpeed ofTrustbehaviorUsedCustomerCare ingreetingReceivedaKudso!!Take yourbreak orlunch ontimeCompletedfollow upunder 2minutesUsedaccountverificationcorrectlyTake a picwith theCustomerCare BearMade amerchantsmileUsedcoachingfeedbackResolved anissue w/ousing theSup GateCompleteda callwithoutusing holdHelpedsomeonestay firedup!Located amissingtransSay "Hi"toDenyealGave a highfive to ateam leador managerAddressedan alertSmiledwhile ona callThankeda merchfor doingbiz with usDe-escalateangrycustomerUsedmerchantaccessAccessedGuruUsed themerchantsname whileon the callShowedup on timefor myshiftSaid "Hi"tosomeonenewDemoed aSpeed ofTrustbehaviorUsedCustomerCare ingreetingReceivedaKudso!!Take yourbreak orlunch ontimeCompletedfollow upunder 2minutesUsedaccountverificationcorrectlyTake a picwith theCustomerCare BearMade amerchantsmileUsedcoachingfeedbackResolved anissue w/ousing theSup GateCompleteda callwithoutusing holdHelpedsomeonestay firedup!Located amissingtransSay "Hi"toDenyealGave a highfive to ateam leador managerAddressedan alertSmiledwhile ona callThankeda merchfor doingbiz with usDe-escalateangrycustomerUsedmerchantaccessAccessedGuruUsed themerchantsname whileon the callShowedup on timefor myshiftSaid "Hi"tosomeonenew

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demoed a Speed of Trust behavior
  2. Used Customer Care in greeting
  3. Received a Kudso!!
  4. Take your break or lunch on time
  5. Completed follow up under 2 minutes
  6. Used account verification correctly
  7. Take a pic with the Customer Care Bear
  8. Made a merchant smile
  9. Used coaching feedback
  10. Resolved an issue w/o using the Sup Gate
  11. Completed a call without using hold
  12. Helped someone stay fired up!
  13. Located a missing trans
  14. Say "Hi" to Denyeal
  15. Gave a high five to a team lead or manager
  16. Addressed an alert
  17. Smiled while on a call
  18. Thanked a merch for doing biz with us
  19. De- escalate angry customer
  20. Used merchant access
  21. Accessed Guru
  22. Used the merchants name while on the call
  23. Showed up on time for my shift
  24. Said "Hi" to someone new