UsedCustomerCare ingreetingDe-escalateangrycustomerUsedmerchantaccessDemoed aSpeed ofTrustbehaviorTake yourbreak orlunch ontimeGave a highfive to ateam leador managerCompletedfollow upunder 2minutesCompleteda callwithoutusing holdReceivedaKudso!!Located amissingtransSmiledwhile ona callHelpedsomeonestay firedup!UsedcoachingfeedbackShowedup on timefor myshiftResolved anissue w/ousing theSup GateAccessedGuruUsed themerchantsname whileon the callMade amerchantsmileTake a picwith theCustomerCare BearAddressedan alertSaid "Hi"tosomeonenewThankeda merchfor doingbiz with usSay "Hi"toDenyealUsedaccountverificationcorrectlyUsedCustomerCare ingreetingDe-escalateangrycustomerUsedmerchantaccessDemoed aSpeed ofTrustbehaviorTake yourbreak orlunch ontimeGave a highfive to ateam leador managerCompletedfollow upunder 2minutesCompleteda callwithoutusing holdReceivedaKudso!!Located amissingtransSmiledwhile ona callHelpedsomeonestay firedup!UsedcoachingfeedbackShowedup on timefor myshiftResolved anissue w/ousing theSup GateAccessedGuruUsed themerchantsname whileon the callMade amerchantsmileTake a picwith theCustomerCare BearAddressedan alertSaid "Hi"tosomeonenewThankeda merchfor doingbiz with usSay "Hi"toDenyealUsedaccountverificationcorrectly

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Customer Care in greeting
  2. De- escalate angry customer
  3. Used merchant access
  4. Demoed a Speed of Trust behavior
  5. Take your break or lunch on time
  6. Gave a high five to a team lead or manager
  7. Completed follow up under 2 minutes
  8. Completed a call without using hold
  9. Received a Kudso!!
  10. Located a missing trans
  11. Smiled while on a call
  12. Helped someone stay fired up!
  13. Used coaching feedback
  14. Showed up on time for my shift
  15. Resolved an issue w/o using the Sup Gate
  16. Accessed Guru
  17. Used the merchants name while on the call
  18. Made a merchant smile
  19. Take a pic with the Customer Care Bear
  20. Addressed an alert
  21. Said "Hi" to someone new
  22. Thanked a merch for doing biz with us
  23. Say "Hi" to Denyeal
  24. Used account verification correctly