AccessedGuruThankeda merchfor doingbiz with usSay "Hi"toDenyealUsedcoachingfeedbackGave a highfive to ateam leador managerUsed themerchantsname whileon the callDe-escalateangrycustomerAddressedan alertReceivedaKudso!!Smiledwhile ona callMade amerchantsmileCompleteda callwithoutusing holdSaid "Hi"tosomeonenewCompletedfollow upunder 2minutesTake a picwith theCustomerCare BearUsedaccountverificationcorrectlyHelpedsomeonestay firedup!Located amissingtransTake yourbreak orlunch ontimeUsedmerchantaccessDemoed aSpeed ofTrustbehaviorShowedup on timefor myshiftResolved anissue w/ousing theSup GateUsedCustomerCare ingreetingAccessedGuruThankeda merchfor doingbiz with usSay "Hi"toDenyealUsedcoachingfeedbackGave a highfive to ateam leador managerUsed themerchantsname whileon the callDe-escalateangrycustomerAddressedan alertReceivedaKudso!!Smiledwhile ona callMade amerchantsmileCompleteda callwithoutusing holdSaid "Hi"tosomeonenewCompletedfollow upunder 2minutesTake a picwith theCustomerCare BearUsedaccountverificationcorrectlyHelpedsomeonestay firedup!Located amissingtransTake yourbreak orlunch ontimeUsedmerchantaccessDemoed aSpeed ofTrustbehaviorShowedup on timefor myshiftResolved anissue w/ousing theSup GateUsedCustomerCare ingreeting

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accessed Guru
  2. Thanked a merch for doing biz with us
  3. Say "Hi" to Denyeal
  4. Used coaching feedback
  5. Gave a high five to a team lead or manager
  6. Used the merchants name while on the call
  7. De- escalate angry customer
  8. Addressed an alert
  9. Received a Kudso!!
  10. Smiled while on a call
  11. Made a merchant smile
  12. Completed a call without using hold
  13. Said "Hi" to someone new
  14. Completed follow up under 2 minutes
  15. Take a pic with the Customer Care Bear
  16. Used account verification correctly
  17. Helped someone stay fired up!
  18. Located a missing trans
  19. Take your break or lunch on time
  20. Used merchant access
  21. Demoed a Speed of Trust behavior
  22. Showed up on time for my shift
  23. Resolved an issue w/o using the Sup Gate
  24. Used Customer Care in greeting