Completedfollow upunder 2minutesGave a highfive to ateam leador managerSay "Hi"toDenyealCompleteda callwithoutusing holdShowedup on timefor myshiftTake a picwith theCustomerCare BearTake yourbreak orlunch ontimeThankeda merchfor doingbiz with usReceivedaKudso!!AccessedGuruUsedaccountverificationcorrectlyAddressedan alertUsed themerchantsname whileon the callDemoed aSpeed ofTrustbehaviorResolved anissue w/ousing theSup GateUsedmerchantaccessDe-escalateangrycustomerHelpedsomeonestay firedup!Located amissingtransUsedcoachingfeedbackSaid "Hi"tosomeonenewSmiledwhile ona callUsedCustomerCare ingreetingMade amerchantsmileCompletedfollow upunder 2minutesGave a highfive to ateam leador managerSay "Hi"toDenyealCompleteda callwithoutusing holdShowedup on timefor myshiftTake a picwith theCustomerCare BearTake yourbreak orlunch ontimeThankeda merchfor doingbiz with usReceivedaKudso!!AccessedGuruUsedaccountverificationcorrectlyAddressedan alertUsed themerchantsname whileon the callDemoed aSpeed ofTrustbehaviorResolved anissue w/ousing theSup GateUsedmerchantaccessDe-escalateangrycustomerHelpedsomeonestay firedup!Located amissingtransUsedcoachingfeedbackSaid "Hi"tosomeonenewSmiledwhile ona callUsedCustomerCare ingreetingMade amerchantsmile

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed follow up under 2 minutes
  2. Gave a high five to a team lead or manager
  3. Say "Hi" to Denyeal
  4. Completed a call without using hold
  5. Showed up on time for my shift
  6. Take a pic with the Customer Care Bear
  7. Take your break or lunch on time
  8. Thanked a merch for doing biz with us
  9. Received a Kudso!!
  10. Accessed Guru
  11. Used account verification correctly
  12. Addressed an alert
  13. Used the merchants name while on the call
  14. Demoed a Speed of Trust behavior
  15. Resolved an issue w/o using the Sup Gate
  16. Used merchant access
  17. De- escalate angry customer
  18. Helped someone stay fired up!
  19. Located a missing trans
  20. Used coaching feedback
  21. Said "Hi" to someone new
  22. Smiled while on a call
  23. Used Customer Care in greeting
  24. Made a merchant smile