Completedfollow upunder 2minutesUsedmerchantaccessUsedaccountverificationcorrectlyAccessedGuruShowedup on timefor myshiftSay "Hi"toDenyealUsedcoachingfeedbackGave a highfive to ateam leador managerSmiledwhile ona callCompleteda callwithoutusing holdResolved anissue w/ousing theSup GateUsedCustomerCare ingreetingHelpedsomeonestay firedup!Thankeda merchfor doingbiz with usTake yourbreak orlunch ontimeAddressedan alertTake a picwith theCustomerCare BearSaid "Hi"tosomeonenewDemoed aSpeed ofTrustbehaviorLocated amissingtransUsed themerchantsname whileon the callDe-escalateangrycustomerMade amerchantsmileReceivedaKudso!!Completedfollow upunder 2minutesUsedmerchantaccessUsedaccountverificationcorrectlyAccessedGuruShowedup on timefor myshiftSay "Hi"toDenyealUsedcoachingfeedbackGave a highfive to ateam leador managerSmiledwhile ona callCompleteda callwithoutusing holdResolved anissue w/ousing theSup GateUsedCustomerCare ingreetingHelpedsomeonestay firedup!Thankeda merchfor doingbiz with usTake yourbreak orlunch ontimeAddressedan alertTake a picwith theCustomerCare BearSaid "Hi"tosomeonenewDemoed aSpeed ofTrustbehaviorLocated amissingtransUsed themerchantsname whileon the callDe-escalateangrycustomerMade amerchantsmileReceivedaKudso!!

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed follow up under 2 minutes
  2. Used merchant access
  3. Used account verification correctly
  4. Accessed Guru
  5. Showed up on time for my shift
  6. Say "Hi" to Denyeal
  7. Used coaching feedback
  8. Gave a high five to a team lead or manager
  9. Smiled while on a call
  10. Completed a call without using hold
  11. Resolved an issue w/o using the Sup Gate
  12. Used Customer Care in greeting
  13. Helped someone stay fired up!
  14. Thanked a merch for doing biz with us
  15. Take your break or lunch on time
  16. Addressed an alert
  17. Take a pic with the Customer Care Bear
  18. Said "Hi" to someone new
  19. Demoed a Speed of Trust behavior
  20. Located a missing trans
  21. Used the merchants name while on the call
  22. De- escalate angry customer
  23. Made a merchant smile
  24. Received a Kudso!!