Used Customer Care in greeting De- escalate angry customer Used merchant access Demoed a Speed of Trust behavior Take your break or lunch on time Gave a high five to a team lead or manager Completed follow up under 2 minutes Completed a call without using hold Received a Kudso!! Located a missing trans Smiled while on a call Helped someone stay fired up! Used coaching feedback Showed up on time for my shift Resolved an issue w/o using the Sup Gate Accessed Guru Used the merchants name while on the call Made a merchant smile Take a pic with the Customer Care Bear Addressed an alert Said "Hi" to someone new Thanked a merch for doing biz with us Say "Hi" to Denyeal Used account verification correctly Used Customer Care in greeting De- escalate angry customer Used merchant access Demoed a Speed of Trust behavior Take your break or lunch on time Gave a high five to a team lead or manager Completed follow up under 2 minutes Completed a call without using hold Received a Kudso!! Located a missing trans Smiled while on a call Helped someone stay fired up! Used coaching feedback Showed up on time for my shift Resolved an issue w/o using the Sup Gate Accessed Guru Used the merchants name while on the call Made a merchant smile Take a pic with the Customer Care Bear Addressed an alert Said "Hi" to someone new Thanked a merch for doing biz with us Say "Hi" to Denyeal Used account verification correctly
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used Customer Care in greeting
De- escalate angry customer
Used merchant access
Demoed a Speed of Trust behavior
Take your break or lunch on time
Gave a high five to a team lead or manager
Completed follow up under 2 minutes
Completed a call without using hold
Received a Kudso!!
Located a missing trans
Smiled while on a call
Helped someone stay fired up!
Used coaching feedback
Showed up on time for my shift
Resolved an issue w/o using the Sup Gate
Accessed Guru
Used the merchants name while on the call
Made a merchant smile
Take a pic with the Customer Care Bear
Addressed an alert
Said "Hi" to someone new
Thanked a merch for doing biz with us
Say "Hi" to Denyeal
Used account verification correctly