Showedup on timefor myshiftLocated amissingtransUsedCustomerCare ingreetingAddressedan alertCompleteda callwithoutusing holdUsedcoachingfeedbackTake a picwith theCustomerCare BearHelpedsomeonestay firedup!Resolved anissue w/ousing theSup GateTake yourbreak orlunch ontimeThankeda merchfor doingbiz with usDemoed aSpeed ofTrustbehaviorSaid "Hi"tosomeonenewMade amerchantsmileUsedaccountverificationcorrectlySmiledwhile ona callAccessedGuruUsed themerchantsname whileon the callReceivedaKudso!!Gave a highfive to ateam leador managerCompletedfollow upunder 2minutesDe-escalateangrycustomerUsedmerchantaccessSay "Hi"toDenyealShowedup on timefor myshiftLocated amissingtransUsedCustomerCare ingreetingAddressedan alertCompleteda callwithoutusing holdUsedcoachingfeedbackTake a picwith theCustomerCare BearHelpedsomeonestay firedup!Resolved anissue w/ousing theSup GateTake yourbreak orlunch ontimeThankeda merchfor doingbiz with usDemoed aSpeed ofTrustbehaviorSaid "Hi"tosomeonenewMade amerchantsmileUsedaccountverificationcorrectlySmiledwhile ona callAccessedGuruUsed themerchantsname whileon the callReceivedaKudso!!Gave a highfive to ateam leador managerCompletedfollow upunder 2minutesDe-escalateangrycustomerUsedmerchantaccessSay "Hi"toDenyeal

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Showed up on time for my shift
  2. Located a missing trans
  3. Used Customer Care in greeting
  4. Addressed an alert
  5. Completed a call without using hold
  6. Used coaching feedback
  7. Take a pic with the Customer Care Bear
  8. Helped someone stay fired up!
  9. Resolved an issue w/o using the Sup Gate
  10. Take your break or lunch on time
  11. Thanked a merch for doing biz with us
  12. Demoed a Speed of Trust behavior
  13. Said "Hi" to someone new
  14. Made a merchant smile
  15. Used account verification correctly
  16. Smiled while on a call
  17. Accessed Guru
  18. Used the merchants name while on the call
  19. Received a Kudso!!
  20. Gave a high five to a team lead or manager
  21. Completed follow up under 2 minutes
  22. De- escalate angry customer
  23. Used merchant access
  24. Say "Hi" to Denyeal