Completeda callwithoutusing holdAccessedGuruReceivedaKudso!!UsedaccountverificationcorrectlyAddressedan alertHelpedsomeonestay firedup!Gave a highfive to ateam leador managerCompletedfollow upunder 2minutesUsedmerchantaccessUsed themerchantsname whileon the callMade amerchantsmileTake yourbreak orlunch ontimeResolved anissue w/ousing theSup GateDe-escalateangrycustomerShowedup on timefor myshiftThankeda merchfor doingbiz with usDemoed aSpeed ofTrustbehaviorUsedcoachingfeedbackTake a picwith theCustomerCare BearUsedCustomerCare ingreetingSmiledwhile ona callSay "Hi"toDenyealLocated amissingtransSaid "Hi"tosomeonenewCompleteda callwithoutusing holdAccessedGuruReceivedaKudso!!UsedaccountverificationcorrectlyAddressedan alertHelpedsomeonestay firedup!Gave a highfive to ateam leador managerCompletedfollow upunder 2minutesUsedmerchantaccessUsed themerchantsname whileon the callMade amerchantsmileTake yourbreak orlunch ontimeResolved anissue w/ousing theSup GateDe-escalateangrycustomerShowedup on timefor myshiftThankeda merchfor doingbiz with usDemoed aSpeed ofTrustbehaviorUsedcoachingfeedbackTake a picwith theCustomerCare BearUsedCustomerCare ingreetingSmiledwhile ona callSay "Hi"toDenyealLocated amissingtransSaid "Hi"tosomeonenew

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a call without using hold
  2. Accessed Guru
  3. Received a Kudso!!
  4. Used account verification correctly
  5. Addressed an alert
  6. Helped someone stay fired up!
  7. Gave a high five to a team lead or manager
  8. Completed follow up under 2 minutes
  9. Used merchant access
  10. Used the merchants name while on the call
  11. Made a merchant smile
  12. Take your break or lunch on time
  13. Resolved an issue w/o using the Sup Gate
  14. De- escalate angry customer
  15. Showed up on time for my shift
  16. Thanked a merch for doing biz with us
  17. Demoed a Speed of Trust behavior
  18. Used coaching feedback
  19. Take a pic with the Customer Care Bear
  20. Used Customer Care in greeting
  21. Smiled while on a call
  22. Say "Hi" to Denyeal
  23. Located a missing trans
  24. Said "Hi" to someone new