Said "Hi"tosomeonenewThankeda merchfor doingbiz with usReceivedaKudso!!Completedfollow upunder 2minutesSay "Hi"toDenyealResolved anissue w/ousing theSup GateUsedCustomerCare ingreetingAccessedGuruShowedup on timefor myshiftDe-escalateangrycustomerHelpedsomeonestay firedup!Completeda callwithoutusing holdTake yourbreak orlunch ontimeMade amerchantsmileTake a picwith theCustomerCare BearUsedaccountverificationcorrectlyUsedmerchantaccessSmiledwhile ona callDemoed aSpeed ofTrustbehaviorLocated amissingtransUsed themerchantsname whileon the callGave a highfive to ateam leador managerUsedcoachingfeedbackAddressedan alertSaid "Hi"tosomeonenewThankeda merchfor doingbiz with usReceivedaKudso!!Completedfollow upunder 2minutesSay "Hi"toDenyealResolved anissue w/ousing theSup GateUsedCustomerCare ingreetingAccessedGuruShowedup on timefor myshiftDe-escalateangrycustomerHelpedsomeonestay firedup!Completeda callwithoutusing holdTake yourbreak orlunch ontimeMade amerchantsmileTake a picwith theCustomerCare BearUsedaccountverificationcorrectlyUsedmerchantaccessSmiledwhile ona callDemoed aSpeed ofTrustbehaviorLocated amissingtransUsed themerchantsname whileon the callGave a highfive to ateam leador managerUsedcoachingfeedbackAddressedan alert

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "Hi" to someone new
  2. Thanked a merch for doing biz with us
  3. Received a Kudso!!
  4. Completed follow up under 2 minutes
  5. Say "Hi" to Denyeal
  6. Resolved an issue w/o using the Sup Gate
  7. Used Customer Care in greeting
  8. Accessed Guru
  9. Showed up on time for my shift
  10. De- escalate angry customer
  11. Helped someone stay fired up!
  12. Completed a call without using hold
  13. Take your break or lunch on time
  14. Made a merchant smile
  15. Take a pic with the Customer Care Bear
  16. Used account verification correctly
  17. Used merchant access
  18. Smiled while on a call
  19. Demoed a Speed of Trust behavior
  20. Located a missing trans
  21. Used the merchants name while on the call
  22. Gave a high five to a team lead or manager
  23. Used coaching feedback
  24. Addressed an alert