Completedfollow upunder 2minutesReceivedaKudso!!Said "Hi"tosomeonenewTake yourbreak orlunch ontimeUsedmerchantaccessResolved anissue w/ousing theSup GateThankeda merchfor doingbiz with usAddressedan alertUsedcoachingfeedbackLocated amissingtransShowedup on timefor myshiftCompleteda callwithoutusing holdAccessedGuruTake a picwith theCustomerCare BearUsedCustomerCare ingreetingSay "Hi"toDenyealUsed themerchantsname whileon the callGave a highfive to ateam leador managerDe-escalateangrycustomerHelpedsomeonestay firedup!Made amerchantsmileUsedaccountverificationcorrectlyDemoed aSpeed ofTrustbehaviorSmiledwhile ona callCompletedfollow upunder 2minutesReceivedaKudso!!Said "Hi"tosomeonenewTake yourbreak orlunch ontimeUsedmerchantaccessResolved anissue w/ousing theSup GateThankeda merchfor doingbiz with usAddressedan alertUsedcoachingfeedbackLocated amissingtransShowedup on timefor myshiftCompleteda callwithoutusing holdAccessedGuruTake a picwith theCustomerCare BearUsedCustomerCare ingreetingSay "Hi"toDenyealUsed themerchantsname whileon the callGave a highfive to ateam leador managerDe-escalateangrycustomerHelpedsomeonestay firedup!Made amerchantsmileUsedaccountverificationcorrectlyDemoed aSpeed ofTrustbehaviorSmiledwhile ona call

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed follow up under 2 minutes
  2. Received a Kudso!!
  3. Said "Hi" to someone new
  4. Take your break or lunch on time
  5. Used merchant access
  6. Resolved an issue w/o using the Sup Gate
  7. Thanked a merch for doing biz with us
  8. Addressed an alert
  9. Used coaching feedback
  10. Located a missing trans
  11. Showed up on time for my shift
  12. Completed a call without using hold
  13. Accessed Guru
  14. Take a pic with the Customer Care Bear
  15. Used Customer Care in greeting
  16. Say "Hi" to Denyeal
  17. Used the merchants name while on the call
  18. Gave a high five to a team lead or manager
  19. De- escalate angry customer
  20. Helped someone stay fired up!
  21. Made a merchant smile
  22. Used account verification correctly
  23. Demoed a Speed of Trust behavior
  24. Smiled while on a call