AccessedGuruUsedaccountverificationcorrectlyUsed themerchantsname whileon the callCompleteda callwithoutusing holdTake a picwith theCustomerCare BearDe-escalateangrycustomerUsedmerchantaccessThankeda merchfor doingbiz with usUsedCustomerCare ingreetingDemoed aSpeed ofTrustbehaviorTake yourbreak orlunch ontimeAddressedan alertLocated amissingtransResolved anissue w/ousing theSup GateSay "Hi"toDenyealMade amerchantsmileGave a highfive to ateam leador managerHelpedsomeonestay firedup!ReceivedaKudso!!UsedcoachingfeedbackSaid "Hi"tosomeonenewCompletedfollow upunder 2minutesSmiledwhile ona callShowedup on timefor myshiftAccessedGuruUsedaccountverificationcorrectlyUsed themerchantsname whileon the callCompleteda callwithoutusing holdTake a picwith theCustomerCare BearDe-escalateangrycustomerUsedmerchantaccessThankeda merchfor doingbiz with usUsedCustomerCare ingreetingDemoed aSpeed ofTrustbehaviorTake yourbreak orlunch ontimeAddressedan alertLocated amissingtransResolved anissue w/ousing theSup GateSay "Hi"toDenyealMade amerchantsmileGave a highfive to ateam leador managerHelpedsomeonestay firedup!ReceivedaKudso!!UsedcoachingfeedbackSaid "Hi"tosomeonenewCompletedfollow upunder 2minutesSmiledwhile ona callShowedup on timefor myshift

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accessed Guru
  2. Used account verification correctly
  3. Used the merchants name while on the call
  4. Completed a call without using hold
  5. Take a pic with the Customer Care Bear
  6. De- escalate angry customer
  7. Used merchant access
  8. Thanked a merch for doing biz with us
  9. Used Customer Care in greeting
  10. Demoed a Speed of Trust behavior
  11. Take your break or lunch on time
  12. Addressed an alert
  13. Located a missing trans
  14. Resolved an issue w/o using the Sup Gate
  15. Say "Hi" to Denyeal
  16. Made a merchant smile
  17. Gave a high five to a team lead or manager
  18. Helped someone stay fired up!
  19. Received a Kudso!!
  20. Used coaching feedback
  21. Said "Hi" to someone new
  22. Completed follow up under 2 minutes
  23. Smiled while on a call
  24. Showed up on time for my shift