Take a picwith theCustomerCare BearAccessedGuruCompletedfollow upunder 2minutesThankeda merchfor doingbiz with usReceivedaKudso!!Resolved anissue w/ousing theSup GateSaid "Hi"tosomeonenewUsedcoachingfeedbackTake yourbreak orlunch ontimeUsed themerchantsname whileon the callMade amerchantsmileGave a highfive to ateam leador managerShowedup on timefor myshiftCompleteda callwithoutusing holdSay "Hi"toDenyealUsedaccountverificationcorrectlyUsedmerchantaccessSmiledwhile ona callAddressedan alertLocated amissingtransUsedCustomerCare ingreetingDe-escalateangrycustomerHelpedsomeonestay firedup!Demoed aSpeed ofTrustbehaviorTake a picwith theCustomerCare BearAccessedGuruCompletedfollow upunder 2minutesThankeda merchfor doingbiz with usReceivedaKudso!!Resolved anissue w/ousing theSup GateSaid "Hi"tosomeonenewUsedcoachingfeedbackTake yourbreak orlunch ontimeUsed themerchantsname whileon the callMade amerchantsmileGave a highfive to ateam leador managerShowedup on timefor myshiftCompleteda callwithoutusing holdSay "Hi"toDenyealUsedaccountverificationcorrectlyUsedmerchantaccessSmiledwhile ona callAddressedan alertLocated amissingtransUsedCustomerCare ingreetingDe-escalateangrycustomerHelpedsomeonestay firedup!Demoed aSpeed ofTrustbehavior

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a pic with the Customer Care Bear
  2. Accessed Guru
  3. Completed follow up under 2 minutes
  4. Thanked a merch for doing biz with us
  5. Received a Kudso!!
  6. Resolved an issue w/o using the Sup Gate
  7. Said "Hi" to someone new
  8. Used coaching feedback
  9. Take your break or lunch on time
  10. Used the merchants name while on the call
  11. Made a merchant smile
  12. Gave a high five to a team lead or manager
  13. Showed up on time for my shift
  14. Completed a call without using hold
  15. Say "Hi" to Denyeal
  16. Used account verification correctly
  17. Used merchant access
  18. Smiled while on a call
  19. Addressed an alert
  20. Located a missing trans
  21. Used Customer Care in greeting
  22. De- escalate angry customer
  23. Helped someone stay fired up!
  24. Demoed a Speed of Trust behavior