Showedup on timefor myshiftDemoed aSpeed ofTrustbehaviorCompleteda callwithoutusing holdCompletedfollow upunder 2minutesGave a highfive to ateam leador managerUsedmerchantaccessUsedCustomerCare ingreetingReceivedaKudso!!Thankeda merchfor doingbiz with usSay "Hi"toDenyealMade amerchantsmileTake a picwith theCustomerCare BearHelpedsomeonestay firedup!Located amissingtransResolved anissue w/ousing theSup GateUsedcoachingfeedbackAddressedan alertUsedaccountverificationcorrectlyUsed themerchantsname whileon the callTake yourbreak orlunch ontimeDe-escalateangrycustomerSaid "Hi"tosomeonenewAccessedGuruSmiledwhile ona callShowedup on timefor myshiftDemoed aSpeed ofTrustbehaviorCompleteda callwithoutusing holdCompletedfollow upunder 2minutesGave a highfive to ateam leador managerUsedmerchantaccessUsedCustomerCare ingreetingReceivedaKudso!!Thankeda merchfor doingbiz with usSay "Hi"toDenyealMade amerchantsmileTake a picwith theCustomerCare BearHelpedsomeonestay firedup!Located amissingtransResolved anissue w/ousing theSup GateUsedcoachingfeedbackAddressedan alertUsedaccountverificationcorrectlyUsed themerchantsname whileon the callTake yourbreak orlunch ontimeDe-escalateangrycustomerSaid "Hi"tosomeonenewAccessedGuruSmiledwhile ona call

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Showed up on time for my shift
  2. Demoed a Speed of Trust behavior
  3. Completed a call without using hold
  4. Completed follow up under 2 minutes
  5. Gave a high five to a team lead or manager
  6. Used merchant access
  7. Used Customer Care in greeting
  8. Received a Kudso!!
  9. Thanked a merch for doing biz with us
  10. Say "Hi" to Denyeal
  11. Made a merchant smile
  12. Take a pic with the Customer Care Bear
  13. Helped someone stay fired up!
  14. Located a missing trans
  15. Resolved an issue w/o using the Sup Gate
  16. Used coaching feedback
  17. Addressed an alert
  18. Used account verification correctly
  19. Used the merchants name while on the call
  20. Take your break or lunch on time
  21. De- escalate angry customer
  22. Said "Hi" to someone new
  23. Accessed Guru
  24. Smiled while on a call