UsedCustomerCare ingreetingMade amerchantsmileAddressedan alertLocated amissingtransDemoed aSpeed ofTrustbehaviorResolved anissue w/ousing theSup GateCompletedfollow upunder 2minutesUsed themerchantsname whileon the callThankeda merchfor doingbiz with usHelpedsomeonestay firedup!ReceivedaKudso!!AccessedGuruUsedmerchantaccessTake yourbreak orlunch ontimeUsedcoachingfeedbackGave a highfive to ateam leador managerSaid "Hi"tosomeonenewCompleteda callwithoutusing holdTake a picwith theCustomerCare BearSmiledwhile ona callSay "Hi"toDenyealDe-escalateangrycustomerShowedup on timefor myshiftUsedaccountverificationcorrectlyUsedCustomerCare ingreetingMade amerchantsmileAddressedan alertLocated amissingtransDemoed aSpeed ofTrustbehaviorResolved anissue w/ousing theSup GateCompletedfollow upunder 2minutesUsed themerchantsname whileon the callThankeda merchfor doingbiz with usHelpedsomeonestay firedup!ReceivedaKudso!!AccessedGuruUsedmerchantaccessTake yourbreak orlunch ontimeUsedcoachingfeedbackGave a highfive to ateam leador managerSaid "Hi"tosomeonenewCompleteda callwithoutusing holdTake a picwith theCustomerCare BearSmiledwhile ona callSay "Hi"toDenyealDe-escalateangrycustomerShowedup on timefor myshiftUsedaccountverificationcorrectly

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Customer Care in greeting
  2. Made a merchant smile
  3. Addressed an alert
  4. Located a missing trans
  5. Demoed a Speed of Trust behavior
  6. Resolved an issue w/o using the Sup Gate
  7. Completed follow up under 2 minutes
  8. Used the merchants name while on the call
  9. Thanked a merch for doing biz with us
  10. Helped someone stay fired up!
  11. Received a Kudso!!
  12. Accessed Guru
  13. Used merchant access
  14. Take your break or lunch on time
  15. Used coaching feedback
  16. Gave a high five to a team lead or manager
  17. Said "Hi" to someone new
  18. Completed a call without using hold
  19. Take a pic with the Customer Care Bear
  20. Smiled while on a call
  21. Say "Hi" to Denyeal
  22. De- escalate angry customer
  23. Showed up on time for my shift
  24. Used account verification correctly