UsedCustomerCare ingreetingTake a picwith theCustomerCare BearCompletedfollow upunder 2minutesUsedaccountverificationcorrectlyGave a highfive to ateam leador managerShowedup on timefor myshiftMade amerchantsmileDemoed aSpeed ofTrustbehaviorSay "Hi"toDenyealTake yourbreak orlunch ontimeThankeda merchfor doingbiz with usReceivedaKudso!!Completeda callwithoutusing holdSaid "Hi"tosomeonenewAddressedan alertLocated amissingtransSmiledwhile ona callDe-escalateangrycustomerAccessedGuruUsed themerchantsname whileon the callResolved anissue w/ousing theSup GateUsedcoachingfeedbackUsedmerchantaccessHelpedsomeonestay firedup!UsedCustomerCare ingreetingTake a picwith theCustomerCare BearCompletedfollow upunder 2minutesUsedaccountverificationcorrectlyGave a highfive to ateam leador managerShowedup on timefor myshiftMade amerchantsmileDemoed aSpeed ofTrustbehaviorSay "Hi"toDenyealTake yourbreak orlunch ontimeThankeda merchfor doingbiz with usReceivedaKudso!!Completeda callwithoutusing holdSaid "Hi"tosomeonenewAddressedan alertLocated amissingtransSmiledwhile ona callDe-escalateangrycustomerAccessedGuruUsed themerchantsname whileon the callResolved anissue w/ousing theSup GateUsedcoachingfeedbackUsedmerchantaccessHelpedsomeonestay firedup!

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Customer Care in greeting
  2. Take a pic with the Customer Care Bear
  3. Completed follow up under 2 minutes
  4. Used account verification correctly
  5. Gave a high five to a team lead or manager
  6. Showed up on time for my shift
  7. Made a merchant smile
  8. Demoed a Speed of Trust behavior
  9. Say "Hi" to Denyeal
  10. Take your break or lunch on time
  11. Thanked a merch for doing biz with us
  12. Received a Kudso!!
  13. Completed a call without using hold
  14. Said "Hi" to someone new
  15. Addressed an alert
  16. Located a missing trans
  17. Smiled while on a call
  18. De- escalate angry customer
  19. Accessed Guru
  20. Used the merchants name while on the call
  21. Resolved an issue w/o using the Sup Gate
  22. Used coaching feedback
  23. Used merchant access
  24. Helped someone stay fired up!