De-escalateangrycustomerSmiledwhile ona callAccessedGuruTake a picwith theCustomerCare BearGave a highfive to ateam leador managerLocated amissingtransCompleteda callwithoutusing holdDemoed aSpeed ofTrustbehaviorUsed themerchantsname whileon the callCompletedfollow upunder 2minutesThankeda merchfor doingbiz with usUsedaccountverificationcorrectlyReceivedaKudso!!Showedup on timefor myshiftAddressedan alertSay "Hi"toDenyealMade amerchantsmileUsedmerchantaccessTake yourbreak orlunch ontimeUsedCustomerCare ingreetingResolved anissue w/ousing theSup GateUsedcoachingfeedbackSaid "Hi"tosomeonenewHelpedsomeonestay firedup!De-escalateangrycustomerSmiledwhile ona callAccessedGuruTake a picwith theCustomerCare BearGave a highfive to ateam leador managerLocated amissingtransCompleteda callwithoutusing holdDemoed aSpeed ofTrustbehaviorUsed themerchantsname whileon the callCompletedfollow upunder 2minutesThankeda merchfor doingbiz with usUsedaccountverificationcorrectlyReceivedaKudso!!Showedup on timefor myshiftAddressedan alertSay "Hi"toDenyealMade amerchantsmileUsedmerchantaccessTake yourbreak orlunch ontimeUsedCustomerCare ingreetingResolved anissue w/ousing theSup GateUsedcoachingfeedbackSaid "Hi"tosomeonenewHelpedsomeonestay firedup!

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De- escalate angry customer
  2. Smiled while on a call
  3. Accessed Guru
  4. Take a pic with the Customer Care Bear
  5. Gave a high five to a team lead or manager
  6. Located a missing trans
  7. Completed a call without using hold
  8. Demoed a Speed of Trust behavior
  9. Used the merchants name while on the call
  10. Completed follow up under 2 minutes
  11. Thanked a merch for doing biz with us
  12. Used account verification correctly
  13. Received a Kudso!!
  14. Showed up on time for my shift
  15. Addressed an alert
  16. Say "Hi" to Denyeal
  17. Made a merchant smile
  18. Used merchant access
  19. Take your break or lunch on time
  20. Used Customer Care in greeting
  21. Resolved an issue w/o using the Sup Gate
  22. Used coaching feedback
  23. Said "Hi" to someone new
  24. Helped someone stay fired up!