View yourCSAThistorySetCustomerSegment toSilver ORGoldApplyMacrorelated tothe emailAssignthe ticketto yourselfUse theDomainbutton to listall tickets fromthat companyFill in theticketCategory andSub-CategoryfieldsReassign theticket toProduct TechSupportAdd aninternalnoteReassignthe ticketto the ElitegroupChangeticketstatus toOn HoldSubmitas OnholdChangestatusto OpenObtain thecustomer’semailEdit thesubject lineto include aPO numberAdd a CCcustomeremailaddressOpen thecustomerprofile anddisplay theirfull ticket listPaste theticket numberinto the searchbar to reopenthat ticketOpen theKnowledgebase ArticlesfromZendeskSend apublicreplyView thecustomer’sinteractionhistory in thesidebarStart a SideConversation tofrancisco.cruz@ onlinecomponents.comAttach ascreenshotimage tothe ticketSolve(Submit asSolved)the ticketAttach aPDF fileto theticketView yourCSAThistorySetCustomerSegment toSilver ORGoldApplyMacrorelated tothe emailAssignthe ticketto yourselfUse theDomainbutton to listall tickets fromthat companyFill in theticketCategory andSub-CategoryfieldsReassign theticket toProduct TechSupportAdd aninternalnoteReassignthe ticketto the ElitegroupChangeticketstatus toOn HoldSubmitas OnholdChangestatusto OpenObtain thecustomer’semailEdit thesubject lineto include aPO numberAdd a CCcustomeremailaddressOpen thecustomerprofile anddisplay theirfull ticket listPaste theticket numberinto the searchbar to reopenthat ticketOpen theKnowledgebase ArticlesfromZendeskSend apublicreplyView thecustomer’sinteractionhistory in thesidebarStart a SideConversation tofrancisco.cruz@ onlinecomponents.comAttach ascreenshotimage tothe ticketSolve(Submit asSolved)the ticketAttach aPDF fileto theticket

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. View your CSAT history
  2. Set Customer Segment to Silver OR Gold
  3. Apply Macro related to the email
  4. Assign the ticket to yourself
  5. Use the Domain button to list all tickets from that company
  6. Fill in the ticket Category and Sub-Category fields
  7. Reassign the ticket to Product Tech Support
  8. Add an internal note
  9. Reassign the ticket to the Elite group
  10. Change ticket status to On Hold
  11. Submit as On hold
  12. Change status to Open
  13. Obtain the customer’s email
  14. Edit the subject line to include a PO number
  15. Add a CC customer email address
  16. Open the customer profile and display their full ticket list
  17. Paste the ticket number into the search bar to reopen that ticket
  18. Open the Knowledge base Articles from Zendesk
  19. Send a public reply
  20. View the customer’s interaction history in the sidebar
  21. Start a Side Conversation to francisco.cruz@ onlinecomponents.com
  22. Attach a screenshot image to the ticket
  23. Solve (Submit as Solved) the ticket
  24. Attach a PDF file to the ticket