Submitas OnholdFill in theticketCategory andSub-CategoryfieldsAssignthe ticketto yourselfUse theDomainbutton to listall tickets fromthat companySetCustomerSegment toSilver ORGoldView yourCSAThistoryReassignthe ticketto the ElitegroupReassign theticket toProduct TechSupportAdd aninternalnotePaste theticket numberinto the searchbar to reopenthat ticketAdd a CCcustomeremailaddressSend apublicreplyAttach ascreenshotimage tothe ticketView thecustomer’sinteractionhistory in thesidebarEdit thesubject lineto include aPO numberOpen theKnowledgebase ArticlesfromZendeskSolve(Submit asSolved)the ticketAttach aPDF fileto theticketApplyMacrorelated tothe emailObtain thecustomer’semailOpen thecustomerprofile anddisplay theirfull ticket listStart a SideConversation tofrancisco.cruz@ onlinecomponents.comChangeticketstatus toOn HoldChangestatusto OpenSubmitas OnholdFill in theticketCategory andSub-CategoryfieldsAssignthe ticketto yourselfUse theDomainbutton to listall tickets fromthat companySetCustomerSegment toSilver ORGoldView yourCSAThistoryReassignthe ticketto the ElitegroupReassign theticket toProduct TechSupportAdd aninternalnotePaste theticket numberinto the searchbar to reopenthat ticketAdd a CCcustomeremailaddressSend apublicreplyAttach ascreenshotimage tothe ticketView thecustomer’sinteractionhistory in thesidebarEdit thesubject lineto include aPO numberOpen theKnowledgebase ArticlesfromZendeskSolve(Submit asSolved)the ticketAttach aPDF fileto theticketApplyMacrorelated tothe emailObtain thecustomer’semailOpen thecustomerprofile anddisplay theirfull ticket listStart a SideConversation tofrancisco.cruz@ onlinecomponents.comChangeticketstatus toOn HoldChangestatusto Open

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit as On hold
  2. Fill in the ticket Category and Sub-Category fields
  3. Assign the ticket to yourself
  4. Use the Domain button to list all tickets from that company
  5. Set Customer Segment to Silver OR Gold
  6. View your CSAT history
  7. Reassign the ticket to the Elite group
  8. Reassign the ticket to Product Tech Support
  9. Add an internal note
  10. Paste the ticket number into the search bar to reopen that ticket
  11. Add a CC customer email address
  12. Send a public reply
  13. Attach a screenshot image to the ticket
  14. View the customer’s interaction history in the sidebar
  15. Edit the subject line to include a PO number
  16. Open the Knowledge base Articles from Zendesk
  17. Solve (Submit as Solved) the ticket
  18. Attach a PDF file to the ticket
  19. Apply Macro related to the email
  20. Obtain the customer’s email
  21. Open the customer profile and display their full ticket list
  22. Start a Side Conversation to francisco.cruz@ onlinecomponents.com
  23. Change ticket status to On Hold
  24. Change status to Open