Open thecustomerprofile anddisplay theirfull ticket listChangestatusto OpenAttach ascreenshotimage tothe ticketReassignthe ticketto the ElitegroupAttach aPDF fileto theticketAssignthe ticketto yourselfApplyMacrorelated tothe emailPaste theticket numberinto the searchbar to reopenthat ticketView thecustomer’sinteractionhistory in thesidebarAdd aninternalnoteObtain thecustomer’semailEdit thesubject lineto include aPO numberFill in theticketCategory andSub-CategoryfieldsStart a SideConversation tofrancisco.cruz@ onlinecomponents.comSubmitas OnholdView yourCSAThistoryOpen theKnowledgebase ArticlesfromZendeskUse theDomainbutton to listall tickets fromthat companyChangeticketstatus toOn HoldSetCustomerSegment toSilver ORGoldSolve(Submit asSolved)the ticketReassign theticket toProduct TechSupportAdd a CCcustomeremailaddressSend apublicreplyOpen thecustomerprofile anddisplay theirfull ticket listChangestatusto OpenAttach ascreenshotimage tothe ticketReassignthe ticketto the ElitegroupAttach aPDF fileto theticketAssignthe ticketto yourselfApplyMacrorelated tothe emailPaste theticket numberinto the searchbar to reopenthat ticketView thecustomer’sinteractionhistory in thesidebarAdd aninternalnoteObtain thecustomer’semailEdit thesubject lineto include aPO numberFill in theticketCategory andSub-CategoryfieldsStart a SideConversation tofrancisco.cruz@ onlinecomponents.comSubmitas OnholdView yourCSAThistoryOpen theKnowledgebase ArticlesfromZendeskUse theDomainbutton to listall tickets fromthat companyChangeticketstatus toOn HoldSetCustomerSegment toSilver ORGoldSolve(Submit asSolved)the ticketReassign theticket toProduct TechSupportAdd a CCcustomeremailaddressSend apublicreply

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open the customer profile and display their full ticket list
  2. Change status to Open
  3. Attach a screenshot image to the ticket
  4. Reassign the ticket to the Elite group
  5. Attach a PDF file to the ticket
  6. Assign the ticket to yourself
  7. Apply Macro related to the email
  8. Paste the ticket number into the search bar to reopen that ticket
  9. View the customer’s interaction history in the sidebar
  10. Add an internal note
  11. Obtain the customer’s email
  12. Edit the subject line to include a PO number
  13. Fill in the ticket Category and Sub-Category fields
  14. Start a Side Conversation to francisco.cruz@ onlinecomponents.com
  15. Submit as On hold
  16. View your CSAT history
  17. Open the Knowledge base Articles from Zendesk
  18. Use the Domain button to list all tickets from that company
  19. Change ticket status to On Hold
  20. Set Customer Segment to Silver OR Gold
  21. Solve (Submit as Solved) the ticket
  22. Reassign the ticket to Product Tech Support
  23. Add a CC customer email address
  24. Send a public reply