View thecustomer’sinteractionhistory in thesidebarEdit thesubject lineto include aPO numberSolve(Submit asSolved)the ticketSend apublicreplyAdd aninternalnoteOpen thecustomerprofile anddisplay theirfull ticket listPaste theticket numberinto the searchbar to reopenthat ticketSetCustomerSegment toSilver ORGoldAttach ascreenshotimage tothe ticketView yourCSAThistoryAssignthe ticketto yourselfReassign theticket toProduct TechSupportAdd a CCcustomeremailaddressFill in theticketCategory andSub-CategoryfieldsReassignthe ticketto the ElitegroupStart a SideConversation tofrancisco.cruz@ onlinecomponents.comApplyMacrorelated tothe emailObtain thecustomer’semailChangeticketstatus toOn HoldUse theDomainbutton to listall tickets fromthat companyChangestatusto OpenAttach aPDF fileto theticketOpen theKnowledgebase ArticlesfromZendeskSubmitas OnholdView thecustomer’sinteractionhistory in thesidebarEdit thesubject lineto include aPO numberSolve(Submit asSolved)the ticketSend apublicreplyAdd aninternalnoteOpen thecustomerprofile anddisplay theirfull ticket listPaste theticket numberinto the searchbar to reopenthat ticketSetCustomerSegment toSilver ORGoldAttach ascreenshotimage tothe ticketView yourCSAThistoryAssignthe ticketto yourselfReassign theticket toProduct TechSupportAdd a CCcustomeremailaddressFill in theticketCategory andSub-CategoryfieldsReassignthe ticketto the ElitegroupStart a SideConversation tofrancisco.cruz@ onlinecomponents.comApplyMacrorelated tothe emailObtain thecustomer’semailChangeticketstatus toOn HoldUse theDomainbutton to listall tickets fromthat companyChangestatusto OpenAttach aPDF fileto theticketOpen theKnowledgebase ArticlesfromZendeskSubmitas Onhold

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. View the customer’s interaction history in the sidebar
  2. Edit the subject line to include a PO number
  3. Solve (Submit as Solved) the ticket
  4. Send a public reply
  5. Add an internal note
  6. Open the customer profile and display their full ticket list
  7. Paste the ticket number into the search bar to reopen that ticket
  8. Set Customer Segment to Silver OR Gold
  9. Attach a screenshot image to the ticket
  10. View your CSAT history
  11. Assign the ticket to yourself
  12. Reassign the ticket to Product Tech Support
  13. Add a CC customer email address
  14. Fill in the ticket Category and Sub-Category fields
  15. Reassign the ticket to the Elite group
  16. Start a Side Conversation to francisco.cruz@ onlinecomponents.com
  17. Apply Macro related to the email
  18. Obtain the customer’s email
  19. Change ticket status to On Hold
  20. Use the Domain button to list all tickets from that company
  21. Change status to Open
  22. Attach a PDF file to the ticket
  23. Open the Knowledge base Articles from Zendesk
  24. Submit as On hold