Solve(Submit asSolved)the ticketSend apublicreplyReassign theticket toProduct TechSupportAdd aninternalnoteReassignthe ticketto the ElitegroupOpen thecustomerprofile anddisplay theirfull ticket listPaste theticket numberinto the searchbar to reopenthat ticketFill in theticketCategory andSub-CategoryfieldsAttach ascreenshotimage tothe ticketAdd a CCcustomeremailaddressAssignthe ticketto yourselfView yourCSAThistorySetCustomerSegment toSilver ORGoldApplyMacrorelated tothe emailOpen theKnowledgebase ArticlesfromZendeskObtain thecustomer’semailUse theDomainbutton to listall tickets fromthat companyChangeticketstatus toOn HoldView thecustomer’sinteractionhistory in thesidebarEdit thesubject lineto include aPO numberChangestatusto OpenSubmitas OnholdStart a SideConversation tofrancisco.cruz@ onlinecomponents.comAttach aPDF fileto theticketSolve(Submit asSolved)the ticketSend apublicreplyReassign theticket toProduct TechSupportAdd aninternalnoteReassignthe ticketto the ElitegroupOpen thecustomerprofile anddisplay theirfull ticket listPaste theticket numberinto the searchbar to reopenthat ticketFill in theticketCategory andSub-CategoryfieldsAttach ascreenshotimage tothe ticketAdd a CCcustomeremailaddressAssignthe ticketto yourselfView yourCSAThistorySetCustomerSegment toSilver ORGoldApplyMacrorelated tothe emailOpen theKnowledgebase ArticlesfromZendeskObtain thecustomer’semailUse theDomainbutton to listall tickets fromthat companyChangeticketstatus toOn HoldView thecustomer’sinteractionhistory in thesidebarEdit thesubject lineto include aPO numberChangestatusto OpenSubmitas OnholdStart a SideConversation tofrancisco.cruz@ onlinecomponents.comAttach aPDF fileto theticket

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve (Submit as Solved) the ticket
  2. Send a public reply
  3. Reassign the ticket to Product Tech Support
  4. Add an internal note
  5. Reassign the ticket to the Elite group
  6. Open the customer profile and display their full ticket list
  7. Paste the ticket number into the search bar to reopen that ticket
  8. Fill in the ticket Category and Sub-Category fields
  9. Attach a screenshot image to the ticket
  10. Add a CC customer email address
  11. Assign the ticket to yourself
  12. View your CSAT history
  13. Set Customer Segment to Silver OR Gold
  14. Apply Macro related to the email
  15. Open the Knowledge base Articles from Zendesk
  16. Obtain the customer’s email
  17. Use the Domain button to list all tickets from that company
  18. Change ticket status to On Hold
  19. View the customer’s interaction history in the sidebar
  20. Edit the subject line to include a PO number
  21. Change status to Open
  22. Submit as On hold
  23. Start a Side Conversation to francisco.cruz@ onlinecomponents.com
  24. Attach a PDF file to the ticket