customer-centricresourceviewpointproblemstatementserviceprocessimplementationserviceguaranteemissionSWOTanalysiscoproductiondirectcompetitionservicemission &servicevisionchangetheoryVisionindirectcompetitiongeneralcompetitionchampionservicestrategysilostrategicservicesystemstrategycredoContinuousimprovementcustomer-centricresourceviewpointproblemstatementserviceprocessimplementationserviceguaranteemissionSWOTanalysiscoproductiondirectcompetitionservicemission &servicevisionchangetheoryVisionindirectcompetitiongeneralcompetitionchampionservicestrategysilostrategicservicesystemstrategycredoContinuousimprovement

Chapter 11 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer-centric
  2. resource viewpoint
  3. problem statement
  4. service process implementation
  5. service guarantee
  6. mission
  7. SWOT analysis
  8. coproduction
  9. direct competition
  10. service mission & service vision
  11. change theory
  12. Vision
  13. indirect competition
  14. general competition
  15. champion
  16. service strategy
  17. silo
  18. strategic service system
  19. strategy
  20. credo
  21. Continuous improvement