Learn aboutcustomerstop financialprioritiesScheduleanappointmentAsk anopenendedquestionHave yourmanagercomplete aDBE on youCompleteyourbankerworkbookAsk acustomerforreferralsLead ateamhuddleHave yourmanagercomplete aDBE on youMatchcustomersneeds to howWF can helpThankcustomer byname fortheirbusinessPracticeyour 3point valuestatementLearn whatyourcustomer isdoing for theholidaysPreplanday withyourmanagerDiscover how acustomermanages & growstheir money andplans for thefuturePracticeMeet theCustomerwith yourmanagerGiveaway aponySet afuturecontacteventUse abenefitsstatementHavemanagermeet yourcustomerSharesomething onyour TeamMember planwith a peer ormanagerUse your 3point valuestatementwith acustomerAsk acustomerabout theirtop prioritiesDeliver acustomizedsummary toa customerSay meowduring aconversationwith manageror peerLearn aboutcustomerstop financialprioritiesScheduleanappointmentAsk anopenendedquestionHave yourmanagercomplete aDBE on youCompleteyourbankerworkbookAsk acustomerforreferralsLead ateamhuddleHave yourmanagercomplete aDBE on youMatchcustomersneeds to howWF can helpThankcustomer byname fortheirbusinessPracticeyour 3point valuestatementLearn whatyourcustomer isdoing for theholidaysPreplanday withyourmanagerDiscover how acustomermanages & growstheir money andplans for thefuturePracticeMeet theCustomerwith yourmanagerGiveaway aponySet afuturecontacteventUse abenefitsstatementHavemanagermeet yourcustomerSharesomething onyour TeamMember planwith a peer ormanagerUse your 3point valuestatementwith acustomerAsk acustomerabout theirtop prioritiesDeliver acustomizedsummary toa customerSay meowduring aconversationwith manageror peer

Customer Experience BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn about customers top financial priorities
  2. Schedule an appointment
  3. Ask an open ended question
  4. Have your manager complete a DBE on you
  5. Complete your banker workbook
  6. Ask a customer for referrals
  7. Lead a team huddle
  8. Have your manager complete a DBE on you
  9. Match customers needs to how WF can help
  10. Thank customer by name for their business
  11. Practice your 3 point value statement
  12. Learn what your customer is doing for the holidays
  13. Preplan day with your manager
  14. Discover how a customer manages & grows their money and plans for the future
  15. Practice Meet the Customer with your manager
  16. Give away a pony
  17. Set a future contact event
  18. Use a benefits statement
  19. Have manager meet your customer
  20. Share something on your Team Member plan with a peer or manager
  21. Use your 3 point value statement with a customer
  22. Ask a customer about their top priorities
  23. Deliver a customized summary to a customer
  24. Say meow during a conversation with manager or peer