resourceviewpointproblemstatementservicemission &servicevisionchangetheorymissionservicestrategyindirectcompetitiondirectcompetitionchampioncustomer-centricgeneralcompetitioncredoContinuousimprovementserviceguaranteecoproductionserviceprocessimplementationresourceviewpointproblemstatementservicemission &servicevisionchangetheorymissionservicestrategyindirectcompetitiondirectcompetitionchampioncustomer-centricgeneralcompetitioncredoContinuousimprovementserviceguaranteecoproductionserviceprocessimplementation

Chapter 11 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. resource viewpoint
  2. problem statement
  3. service mission & service vision
  4. change theory
  5. mission
  6. service strategy
  7. indirect competition
  8. direct competition
  9. champion
  10. customer-centric
  11. general competition
  12. credo
  13. Continuous improvement
  14. service guarantee
  15. coproduction
  16. service process implementation