customer-centricproblemstatementserviceprocessimplementationchangetheoryserviceguaranteedirectcompetitionservicemission &servicevisionContinuousimprovementindirectcompetitionmissionservicestrategycoproductionchampionresourceviewpointgeneralcompetitioncredocustomer-centricproblemstatementserviceprocessimplementationchangetheoryserviceguaranteedirectcompetitionservicemission &servicevisionContinuousimprovementindirectcompetitionmissionservicestrategycoproductionchampionresourceviewpointgeneralcompetitioncredo

Chapter 11 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer-centric
  2. problem statement
  3. service process implementation
  4. change theory
  5. service guarantee
  6. direct competition
  7. service mission & service vision
  8. Continuous improvement
  9. indirect competition
  10. mission
  11. service strategy
  12. coproduction
  13. champion
  14. resource viewpoint
  15. general competition
  16. credo