serviceguaranteeproblemstatementresourceviewpointdirectcompetitionContinuousimprovementcredoserviceprocessimplementationchangetheorycoproductiongeneralcompetitionchampionindirectcompetitioncustomer-centricservicemission &servicevisionservicestrategymissionserviceguaranteeproblemstatementresourceviewpointdirectcompetitionContinuousimprovementcredoserviceprocessimplementationchangetheorycoproductiongeneralcompetitionchampionindirectcompetitioncustomer-centricservicemission &servicevisionservicestrategymission

Chapter 11 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. service guarantee
  2. problem statement
  3. resource viewpoint
  4. direct competition
  5. Continuous improvement
  6. credo
  7. service process implementation
  8. change theory
  9. coproduction
  10. general competition
  11. champion
  12. indirect competition
  13. customer-centric
  14. service mission & service vision
  15. service strategy
  16. mission