resourceviewpointserviceguaranteemissionContinuousimprovementchangetheorycustomer-centricproblemstatementcoproductiondirectcompetitionservicemission &servicevisioncredoindirectcompetitiongeneralcompetitionserviceprocessimplementationservicestrategychampionresourceviewpointserviceguaranteemissionContinuousimprovementchangetheorycustomer-centricproblemstatementcoproductiondirectcompetitionservicemission &servicevisioncredoindirectcompetitiongeneralcompetitionserviceprocessimplementationservicestrategychampion

Chapter 11 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. resource viewpoint
  2. service guarantee
  3. mission
  4. Continuous improvement
  5. change theory
  6. customer-centric
  7. problem statement
  8. coproduction
  9. direct competition
  10. service mission & service vision
  11. credo
  12. indirect competition
  13. general competition
  14. service process implementation
  15. service strategy
  16. champion