indirectcompetitioncredoresourceviewpointserviceguaranteegeneralcompetitionContinuousimprovementchangetheorychampionmissionserviceprocessimplementationcustomer-centricdirectcompetitionservicemission &servicevisionproblemstatementcoproductionservicestrategyindirectcompetitioncredoresourceviewpointserviceguaranteegeneralcompetitionContinuousimprovementchangetheorychampionmissionserviceprocessimplementationcustomer-centricdirectcompetitionservicemission &servicevisionproblemstatementcoproductionservicestrategy

Chapter 11 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. indirect competition
  2. credo
  3. resource viewpoint
  4. service guarantee
  5. general competition
  6. Continuous improvement
  7. change theory
  8. champion
  9. mission
  10. service process implementation
  11. customer-centric
  12. direct competition
  13. service mission & service vision
  14. problem statement
  15. coproduction
  16. service strategy