changetheorySWOTanalysisvisionresourceviewpointServicemission &ServicevisioncontinuousimprovementsilomissiondirectcompetitionStrategicServiceSystemcustomercentricProblemstatementServiceprocessImplementationchampionStrategycoproductionIndirectcompetitiongeneralcompetitioncredoServiceguaranteechangetheorySWOTanalysisvisionresourceviewpointServicemission &ServicevisioncontinuousimprovementsilomissiondirectcompetitionStrategicServiceSystemcustomercentricProblemstatementServiceprocessImplementationchampionStrategycoproductionIndirectcompetitiongeneralcompetitioncredoServiceguarantee

Chapter 11 Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. change theory
  2. SWOT analysis
  3. vision
  4. resource viewpoint
  5. Service mission & Service vision
  6. continuous improvement
  7. silo
  8. mission
  9. direct competition
  10. Strategic Service System
  11. customer centric
  12. Problem statement
  13. Service process Implementation
  14. champion
  15. Strategy
  16. coproduction
  17. Indirect competition
  18. general competition
  19. credo
  20. Service guarantee