ProperGreetingReceiveOne 5StarReviewEducateThe CxReceiveCompliment(s)from cxWin'Review ofthe Month'Receive5/5 scoreon qualityformFriendlyProfessionalTone ListeningProductKnowledgeWin 'SpintheWheel'ContestUse the wikito find theanswer to aquestionGood FirstImpression(s)With CxExplainTheChargesOfferReviewInvite viacall to cxGoodHoldEtiquetteOfferReviewInvite viaemail to cxGood De-EscalationUsedCxVerifyAddressGo over allserviceson projectpageGoodPatienceFilled outcasetemplatecorrectlyVerifyAuthorizedUserNo grammarspellingpunctuationcapitalizationerrors/for caseor WOWin'RandomReview'ContestProperGreetingReceiveOne 5StarReviewEducateThe CxReceiveCompliment(s)from cxWin'Review ofthe Month'Receive5/5 scoreon qualityformFriendlyProfessionalToneListeningProductKnowledgeWin 'SpintheWheel'ContestUse the wikito find theanswer to aquestionGood FirstImpression(s)With CxExplainTheChargesOfferReviewInvite viacall to cxGoodHoldEtiquetteOfferReviewInvite viaemail to cxGood De-EscalationUsedCxVerifyAddressGo over allserviceson projectpageGoodPatienceFilled outcasetemplatecorrectlyVerifyAuthorizedUserNo grammarspellingpunctuationcapitalizationerrors/for caseor WOWin'RandomReview'Contest

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
O
4
N
5
I
6
I
7
B
8
O
9
G
10
I
11
O
12
G
13
G
14
G
15
I
16
N
17
O
18
G
19
I
20
B
21
N
22
B
23
N
24
B
  1. O-Proper Greeting
  2. B-Receive One 5 Star Review
  3. O-Educate The Cx
  4. N-Receive Compliment(s) from cx
  5. I-Win 'Review of the Month'
  6. I-Receive 5/5 score on quality form
  7. B-Friendly Professional Tone
  8. O-Listening
  9. G-Product Knowledge
  10. I-Win 'Spin the Wheel' Contest
  11. O-Use the wiki to find the answer to a question
  12. G-Good First Impression(s) With Cx
  13. G-Explain The Charges
  14. G-Offer Review Invite via call to cx
  15. I-Good Hold Etiquette
  16. N-Offer Review Invite via email to cx
  17. O-Good De-Escalation Used
  18. G-Cx Verify Address
  19. I-Go over all services on project page
  20. B-Good Patience
  21. N-Filled out case template correctly
  22. B-Verify Authorized User
  23. N-No grammar spelling punctuation capitalization errors/for case or WO
  24. B-Win 'Random Review' Contest