Good De-EscalationUsedEducateThe CxVerifyAuthorizedUser ListeningFilled outcasetemplatecorrectlyGo over allserviceson projectpageUse the wikito find theanswer to aquestionWin 'SpintheWheel'ContestWin'Review ofthe Month'Good FirstImpression(s)With CxReceiveOne 5StarReviewExplainTheChargesGoodHoldEtiquetteReceiveCompliment(s)from cxNo grammarspellingpunctuationcapitalizationerrors/for caseor WOFriendlyProfessionalToneOfferReviewInvite viacall to cxProperGreetingWin'RandomReview'ContestReceive5/5 scoreon qualityformOfferReviewInvite viaemail to cxGoodPatienceCxVerifyAddressProductKnowledgeGood De-EscalationUsedEducateThe CxVerifyAuthorizedUserListeningFilled outcasetemplatecorrectlyGo over allserviceson projectpageUse the wikito find theanswer to aquestionWin 'SpintheWheel'ContestWin'Review ofthe Month'Good FirstImpression(s)With CxReceiveOne 5StarReviewExplainTheChargesGoodHoldEtiquetteReceiveCompliment(s)from cxNo grammarspellingpunctuationcapitalizationerrors/for caseor WOFriendlyProfessionalToneOfferReviewInvite viacall to cxProperGreetingWin'RandomReview'ContestReceive5/5 scoreon qualityformOfferReviewInvite viaemail to cxGoodPatienceCxVerifyAddressProductKnowledge

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
B
4
O
5
N
6
I
7
O
8
I
9
I
10
G
11
B
12
G
13
I
14
N
15
N
16
B
17
G
18
O
19
B
20
I
21
N
22
B
23
G
24
G
  1. O-Good De-Escalation Used
  2. O-Educate The Cx
  3. B-Verify Authorized User
  4. O-Listening
  5. N-Filled out case template correctly
  6. I-Go over all services on project page
  7. O-Use the wiki to find the answer to a question
  8. I-Win 'Spin the Wheel' Contest
  9. I-Win 'Review of the Month'
  10. G-Good First Impression(s) With Cx
  11. B-Receive One 5 Star Review
  12. G-Explain The Charges
  13. I-Good Hold Etiquette
  14. N-Receive Compliment(s) from cx
  15. N-No grammar spelling punctuation capitalization errors/for case or WO
  16. B-Friendly Professional Tone
  17. G-Offer Review Invite via call to cx
  18. O-Proper Greeting
  19. B-Win 'Random Review' Contest
  20. I-Receive 5/5 score on quality form
  21. N-Offer Review Invite via email to cx
  22. B-Good Patience
  23. G-Cx Verify Address
  24. G-Product Knowledge