Good De-EscalationUsedProductKnowledgeProperGreetingWin'RandomReview'ContestNo grammarspellingpunctuationcapitalizationerrors/for caseor WOUse the wikito find theanswer to aquestionWin 'SpintheWheel'ContestWin'Review ofthe Month'ReceiveCompliment(s)from cxGoodPatienceCxVerifyAddressReceive5/5 scoreon qualityformFriendlyProfessionalToneGood FirstImpression(s)With CxGo over allserviceson projectpageReceiveOne 5StarReviewOfferReviewInvite viaemail to cxVerifyAuthorizedUserGoodHoldEtiquetteExplainTheChargesOfferReviewInvite viacall to cx ListeningFilled outcasetemplatecorrectlyEducateThe CxGood De-EscalationUsedProductKnowledgeProperGreetingWin'RandomReview'ContestNo grammarspellingpunctuationcapitalizationerrors/for caseor WOUse the wikito find theanswer to aquestionWin 'SpintheWheel'ContestWin'Review ofthe Month'ReceiveCompliment(s)from cxGoodPatienceCxVerifyAddressReceive5/5 scoreon qualityformFriendlyProfessionalToneGood FirstImpression(s)With CxGo over allserviceson projectpageReceiveOne 5StarReviewOfferReviewInvite viaemail to cxVerifyAuthorizedUserGoodHoldEtiquetteExplainTheChargesOfferReviewInvite viacall to cxListeningFilled outcasetemplatecorrectlyEducateThe Cx

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
O
4
B
5
N
6
O
7
I
8
I
9
N
10
B
11
G
12
I
13
B
14
G
15
I
16
B
17
N
18
B
19
I
20
G
21
G
22
O
23
N
24
O
  1. O-Good De-Escalation Used
  2. G-Product Knowledge
  3. O-Proper Greeting
  4. B-Win 'Random Review' Contest
  5. N-No grammar spelling punctuation capitalization errors/for case or WO
  6. O-Use the wiki to find the answer to a question
  7. I-Win 'Spin the Wheel' Contest
  8. I-Win 'Review of the Month'
  9. N-Receive Compliment(s) from cx
  10. B-Good Patience
  11. G-Cx Verify Address
  12. I-Receive 5/5 score on quality form
  13. B-Friendly Professional Tone
  14. G-Good First Impression(s) With Cx
  15. I-Go over all services on project page
  16. B-Receive One 5 Star Review
  17. N-Offer Review Invite via email to cx
  18. B-Verify Authorized User
  19. I-Good Hold Etiquette
  20. G-Explain The Charges
  21. G-Offer Review Invite via call to cx
  22. O-Listening
  23. N-Filled out case template correctly
  24. O-Educate The Cx