ProductKnowledgeGo over allserviceson projectpageGood De-EscalationUsedEducateThe CxFriendlyProfessionalToneGoodPatienceProperGreetingWin 'SpintheWheel'ContestReceiveCompliment(s)from cxExplainTheChargesUse the wikito find theanswer to aquestionVerifyAuthorizedUserCxVerifyAddressFilled outcasetemplatecorrectlyWin'Review ofthe Month'ReceiveOne 5StarReviewOfferReviewInvite viacall to cxOfferReviewInvite viaemail to cx ListeningNo grammarspellingpunctuationcapitalizationerrors/for caseor WOGood FirstImpression(s)With CxGoodHoldEtiquetteWin'RandomReview'ContestReceive5/5 scoreon qualityformProductKnowledgeGo over allserviceson projectpageGood De-EscalationUsedEducateThe CxFriendlyProfessionalToneGoodPatienceProperGreetingWin 'SpintheWheel'ContestReceiveCompliment(s)from cxExplainTheChargesUse the wikito find theanswer to aquestionVerifyAuthorizedUserCxVerifyAddressFilled outcasetemplatecorrectlyWin'Review ofthe Month'ReceiveOne 5StarReviewOfferReviewInvite viacall to cxOfferReviewInvite viaemail to cxListeningNo grammarspellingpunctuationcapitalizationerrors/for caseor WOGood FirstImpression(s)With CxGoodHoldEtiquetteWin'RandomReview'ContestReceive5/5 scoreon qualityform

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
O
5
B
6
B
7
O
8
I
9
N
10
G
11
O
12
B
13
G
14
N
15
I
16
B
17
G
18
N
19
O
20
N
21
G
22
I
23
B
24
I
  1. G-Product Knowledge
  2. I-Go over all services on project page
  3. O-Good De-Escalation Used
  4. O-Educate The Cx
  5. B-Friendly Professional Tone
  6. B-Good Patience
  7. O-Proper Greeting
  8. I-Win 'Spin the Wheel' Contest
  9. N-Receive Compliment(s) from cx
  10. G-Explain The Charges
  11. O-Use the wiki to find the answer to a question
  12. B-Verify Authorized User
  13. G-Cx Verify Address
  14. N-Filled out case template correctly
  15. I-Win 'Review of the Month'
  16. B-Receive One 5 Star Review
  17. G-Offer Review Invite via call to cx
  18. N-Offer Review Invite via email to cx
  19. O-Listening
  20. N-No grammar spelling punctuation capitalization errors/for case or WO
  21. G-Good First Impression(s) With Cx
  22. I-Good Hold Etiquette
  23. B-Win 'Random Review' Contest
  24. I-Receive 5/5 score on quality form