ListeningCxVerifyAddressEducateThe CxWin'Review ofthe Month'VerifyAuthorizedUserGoodHoldEtiquetteGood FirstImpression(s)With CxWin 'SpintheWheel'ContestWin'RandomReview'ContestReceiveCompliment(s)from cxOfferReviewInvite viaemail to cxReceive5/5 scoreon qualityformGoodPatienceFriendlyProfessionalToneNo grammarspellingpunctuationcapitalizationerrors/for caseor WOExplainTheChargesGo over allserviceson projectpageGood De-EscalationUsedUse the wikito find theanswer to aquestionReceiveOne 5StarReviewOfferReviewInvite viacall to cxProductKnowledgeFilled outcasetemplatecorrectlyProperGreetingListeningCxVerifyAddressEducateThe CxWin'Review ofthe Month'VerifyAuthorizedUserGoodHoldEtiquetteGood FirstImpression(s)With CxWin 'SpintheWheel'ContestWin'RandomReview'ContestReceiveCompliment(s)from cxOfferReviewInvite viaemail to cxReceive5/5 scoreon qualityformGoodPatienceFriendlyProfessionalToneNo grammarspellingpunctuationcapitalizationerrors/for caseor WOExplainTheChargesGo over allserviceson projectpageGood De-EscalationUsedUse the wikito find theanswer to aquestionReceiveOne 5StarReviewOfferReviewInvite viacall to cxProductKnowledgeFilled outcasetemplatecorrectlyProperGreeting

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
O
4
I
5
B
6
I
7
G
8
I
9
B
10
N
11
N
12
I
13
B
14
B
15
N
16
G
17
I
18
O
19
O
20
B
21
G
22
G
23
N
24
O
  1. O-Listening
  2. G-Cx Verify Address
  3. O-Educate The Cx
  4. I-Win 'Review of the Month'
  5. B-Verify Authorized User
  6. I-Good Hold Etiquette
  7. G-Good First Impression(s) With Cx
  8. I-Win 'Spin the Wheel' Contest
  9. B-Win 'Random Review' Contest
  10. N-Receive Compliment(s) from cx
  11. N-Offer Review Invite via email to cx
  12. I-Receive 5/5 score on quality form
  13. B-Good Patience
  14. B-Friendly Professional Tone
  15. N-No grammar spelling punctuation capitalization errors/for case or WO
  16. G-Explain The Charges
  17. I-Go over all services on project page
  18. O-Good De-Escalation Used
  19. O-Use the wiki to find the answer to a question
  20. B-Receive One 5 Star Review
  21. G-Offer Review Invite via call to cx
  22. G-Product Knowledge
  23. N-Filled out case template correctly
  24. O-Proper Greeting