Win'Review ofthe Month'ReceiveOne 5StarReviewProductKnowledgeOfferReviewInvite viaemail to cxFriendlyProfessionalToneGo over allserviceson projectpageGood FirstImpression(s)With CxCxVerifyAddressReceiveCompliment(s)from cxFilled outcasetemplatecorrectlyGoodPatienceUse the wikito find theanswer to aquestionProperGreetingNo grammarspellingpunctuationcapitalizationerrors/for caseor WOGoodHoldEtiquetteEducateThe CxOfferReviewInvite viacall to cxReceive5/5 scoreon qualityformWin 'SpintheWheel'ContestVerifyAuthorizedUserGood De-EscalationUsedExplainTheChargesWin'RandomReview'Contest ListeningWin'Review ofthe Month'ReceiveOne 5StarReviewProductKnowledgeOfferReviewInvite viaemail to cxFriendlyProfessionalToneGo over allserviceson projectpageGood FirstImpression(s)With CxCxVerifyAddressReceiveCompliment(s)from cxFilled outcasetemplatecorrectlyGoodPatienceUse the wikito find theanswer to aquestionProperGreetingNo grammarspellingpunctuationcapitalizationerrors/for caseor WOGoodHoldEtiquetteEducateThe CxOfferReviewInvite viacall to cxReceive5/5 scoreon qualityformWin 'SpintheWheel'ContestVerifyAuthorizedUserGood De-EscalationUsedExplainTheChargesWin'RandomReview'ContestListening

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
G
4
N
5
B
6
I
7
G
8
G
9
N
10
N
11
B
12
O
13
O
14
N
15
I
16
O
17
G
18
I
19
I
20
B
21
O
22
G
23
B
24
O
  1. I-Win 'Review of the Month'
  2. B-Receive One 5 Star Review
  3. G-Product Knowledge
  4. N-Offer Review Invite via email to cx
  5. B-Friendly Professional Tone
  6. I-Go over all services on project page
  7. G-Good First Impression(s) With Cx
  8. G-Cx Verify Address
  9. N-Receive Compliment(s) from cx
  10. N-Filled out case template correctly
  11. B-Good Patience
  12. O-Use the wiki to find the answer to a question
  13. O-Proper Greeting
  14. N-No grammar spelling punctuation capitalization errors/for case or WO
  15. I-Good Hold Etiquette
  16. O-Educate The Cx
  17. G-Offer Review Invite via call to cx
  18. I-Receive 5/5 score on quality form
  19. I-Win 'Spin the Wheel' Contest
  20. B-Verify Authorized User
  21. O-Good De-Escalation Used
  22. G-Explain The Charges
  23. B-Win 'Random Review' Contest
  24. O-Listening