Win 'SpintheWheel'ContestReceiveOne 5StarReviewReceive5/5 scoreon qualityformGoodHoldEtiquetteProductKnowledgeGo over allserviceson projectpageOfferReviewInvite viaemail to cxProperGreetingUse the wikito find theanswer to aquestionEducateThe CxWin'Review ofthe Month'Good De-EscalationUsedWin'RandomReview'ContestGoodPatienceGood FirstImpression(s)With Cx ListeningOfferReviewInvite viacall to cxCxVerifyAddressExplainTheChargesFilled outcasetemplatecorrectlyNo grammarspellingpunctuationcapitalizationerrors/for caseor WOReceiveCompliment(s)from cxFriendlyProfessionalToneVerifyAuthorizedUserWin 'SpintheWheel'ContestReceiveOne 5StarReviewReceive5/5 scoreon qualityformGoodHoldEtiquetteProductKnowledgeGo over allserviceson projectpageOfferReviewInvite viaemail to cxProperGreetingUse the wikito find theanswer to aquestionEducateThe CxWin'Review ofthe Month'Good De-EscalationUsedWin'RandomReview'ContestGoodPatienceGood FirstImpression(s)With CxListeningOfferReviewInvite viacall to cxCxVerifyAddressExplainTheChargesFilled outcasetemplatecorrectlyNo grammarspellingpunctuationcapitalizationerrors/for caseor WOReceiveCompliment(s)from cxFriendlyProfessionalToneVerifyAuthorizedUser

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
I
4
I
5
G
6
I
7
N
8
O
9
O
10
O
11
I
12
O
13
B
14
B
15
G
16
O
17
G
18
G
19
G
20
N
21
N
22
N
23
B
24
B
  1. I-Win 'Spin the Wheel' Contest
  2. B-Receive One 5 Star Review
  3. I-Receive 5/5 score on quality form
  4. I-Good Hold Etiquette
  5. G-Product Knowledge
  6. I-Go over all services on project page
  7. N-Offer Review Invite via email to cx
  8. O-Proper Greeting
  9. O-Use the wiki to find the answer to a question
  10. O-Educate The Cx
  11. I-Win 'Review of the Month'
  12. O-Good De-Escalation Used
  13. B-Win 'Random Review' Contest
  14. B-Good Patience
  15. G-Good First Impression(s) With Cx
  16. O-Listening
  17. G-Offer Review Invite via call to cx
  18. G-Cx Verify Address
  19. G-Explain The Charges
  20. N-Filled out case template correctly
  21. N-No grammar spelling punctuation capitalization errors/for case or WO
  22. N-Receive Compliment(s) from cx
  23. B-Friendly Professional Tone
  24. B-Verify Authorized User