OfferReviewInvite viacall to cxVerifyAuthorizedUserWin'Review ofthe Month'Filled outcasetemplatecorrectlyEducateThe CxProductKnowledgeReceiveOne 5StarReviewUse the wikito find theanswer to aquestionOfferReviewInvite viaemail to cxNo grammarspellingpunctuationcapitalizationerrors/for caseor WOReceive5/5 scoreon qualityformFriendlyProfessionalToneWin'RandomReview'ContestWin 'SpintheWheel'ContestExplainTheChargesGoodPatienceReceiveCompliment(s)from cxGood FirstImpression(s)With CxGo over allserviceson projectpage ListeningGoodHoldEtiquetteProperGreetingCxVerifyAddressGood De-EscalationUsedOfferReviewInvite viacall to cxVerifyAuthorizedUserWin'Review ofthe Month'Filled outcasetemplatecorrectlyEducateThe CxProductKnowledgeReceiveOne 5StarReviewUse the wikito find theanswer to aquestionOfferReviewInvite viaemail to cxNo grammarspellingpunctuationcapitalizationerrors/for caseor WOReceive5/5 scoreon qualityformFriendlyProfessionalToneWin'RandomReview'ContestWin 'SpintheWheel'ContestExplainTheChargesGoodPatienceReceiveCompliment(s)from cxGood FirstImpression(s)With CxGo over allserviceson projectpageListeningGoodHoldEtiquetteProperGreetingCxVerifyAddressGood De-EscalationUsed

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
N
5
O
6
G
7
B
8
O
9
N
10
N
11
I
12
B
13
B
14
I
15
G
16
B
17
N
18
G
19
I
20
O
21
I
22
O
23
G
24
O
  1. G-Offer Review Invite via call to cx
  2. B-Verify Authorized User
  3. I-Win 'Review of the Month'
  4. N-Filled out case template correctly
  5. O-Educate The Cx
  6. G-Product Knowledge
  7. B-Receive One 5 Star Review
  8. O-Use the wiki to find the answer to a question
  9. N-Offer Review Invite via email to cx
  10. N-No grammar spelling punctuation capitalization errors/for case or WO
  11. I-Receive 5/5 score on quality form
  12. B-Friendly Professional Tone
  13. B-Win 'Random Review' Contest
  14. I-Win 'Spin the Wheel' Contest
  15. G-Explain The Charges
  16. B-Good Patience
  17. N-Receive Compliment(s) from cx
  18. G-Good First Impression(s) With Cx
  19. I-Go over all services on project page
  20. O-Listening
  21. I-Good Hold Etiquette
  22. O-Proper Greeting
  23. G-Cx Verify Address
  24. O-Good De-Escalation Used