FriendlyProfessionalToneGoodPatienceGoodHoldEtiquetteGood De-EscalationUsedNo grammarspellingpunctuationcapitalizationerrors/for caseor WOVerifyAuthorizedUserEducateThe CxCxVerifyAddressOfferReviewInvite viacall to cxProductKnowledgeReceive5/5 scoreon qualityformExplainTheChargesFilled outcasetemplatecorrectlyWin'Review ofthe Month' ListeningGood FirstImpression(s)With CxProperGreetingReceiveOne 5StarReviewWin'RandomReview'ContestUse the wikito find theanswer to aquestionWin 'SpintheWheel'ContestGo over allserviceson projectpageReceiveCompliment(s)from cxOfferReviewInvite viaemail to cxFriendlyProfessionalToneGoodPatienceGoodHoldEtiquetteGood De-EscalationUsedNo grammarspellingpunctuationcapitalizationerrors/for caseor WOVerifyAuthorizedUserEducateThe CxCxVerifyAddressOfferReviewInvite viacall to cxProductKnowledgeReceive5/5 scoreon qualityformExplainTheChargesFilled outcasetemplatecorrectlyWin'Review ofthe Month'ListeningGood FirstImpression(s)With CxProperGreetingReceiveOne 5StarReviewWin'RandomReview'ContestUse the wikito find theanswer to aquestionWin 'SpintheWheel'ContestGo over allserviceson projectpageReceiveCompliment(s)from cxOfferReviewInvite viaemail to cx

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
O
5
N
6
B
7
O
8
G
9
G
10
G
11
I
12
G
13
N
14
I
15
O
16
G
17
O
18
B
19
B
20
O
21
I
22
I
23
N
24
N
  1. B-Friendly Professional Tone
  2. B-Good Patience
  3. I-Good Hold Etiquette
  4. O-Good De-Escalation Used
  5. N-No grammar spelling punctuation capitalization errors/for case or WO
  6. B-Verify Authorized User
  7. O-Educate The Cx
  8. G-Cx Verify Address
  9. G-Offer Review Invite via call to cx
  10. G-Product Knowledge
  11. I-Receive 5/5 score on quality form
  12. G-Explain The Charges
  13. N-Filled out case template correctly
  14. I-Win 'Review of the Month'
  15. O-Listening
  16. G-Good First Impression(s) With Cx
  17. O-Proper Greeting
  18. B-Receive One 5 Star Review
  19. B-Win 'Random Review' Contest
  20. O-Use the wiki to find the answer to a question
  21. I-Win 'Spin the Wheel' Contest
  22. I-Go over all services on project page
  23. N-Receive Compliment(s) from cx
  24. N-Offer Review Invite via email to cx