FriendlyProfessionalToneGo over allserviceson projectpageUse the wikito find theanswer to aquestionWin'Review ofthe Month'GoodHoldEtiquetteProperGreetingFilled outcasetemplatecorrectlyCxVerifyAddressGoodPatienceEducateThe CxWin 'SpintheWheel'ContestReceiveCompliment(s)from cxExplainTheChargesReceiveOne 5StarReviewProductKnowledgeOfferReviewInvite viaemail to cxNo grammarspellingpunctuationcapitalizationerrors/for caseor WO ListeningGood De-EscalationUsedReceive5/5 scoreon qualityformWin'RandomReview'ContestOfferReviewInvite viacall to cxVerifyAuthorizedUserGood FirstImpression(s)With CxFriendlyProfessionalToneGo over allserviceson projectpageUse the wikito find theanswer to aquestionWin'Review ofthe Month'GoodHoldEtiquetteProperGreetingFilled outcasetemplatecorrectlyCxVerifyAddressGoodPatienceEducateThe CxWin 'SpintheWheel'ContestReceiveCompliment(s)from cxExplainTheChargesReceiveOne 5StarReviewProductKnowledgeOfferReviewInvite viaemail to cxNo grammarspellingpunctuationcapitalizationerrors/for caseor WOListeningGood De-EscalationUsedReceive5/5 scoreon qualityformWin'RandomReview'ContestOfferReviewInvite viacall to cxVerifyAuthorizedUserGood FirstImpression(s)With Cx

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
I
5
I
6
O
7
N
8
G
9
B
10
O
11
I
12
N
13
G
14
B
15
G
16
N
17
N
18
O
19
O
20
I
21
B
22
G
23
B
24
G
  1. B-Friendly Professional Tone
  2. I-Go over all services on project page
  3. O-Use the wiki to find the answer to a question
  4. I-Win 'Review of the Month'
  5. I-Good Hold Etiquette
  6. O-Proper Greeting
  7. N-Filled out case template correctly
  8. G-Cx Verify Address
  9. B-Good Patience
  10. O-Educate The Cx
  11. I-Win 'Spin the Wheel' Contest
  12. N-Receive Compliment(s) from cx
  13. G-Explain The Charges
  14. B-Receive One 5 Star Review
  15. G-Product Knowledge
  16. N-Offer Review Invite via email to cx
  17. N-No grammar spelling punctuation capitalization errors/for case or WO
  18. O-Listening
  19. O-Good De-Escalation Used
  20. I-Receive 5/5 score on quality form
  21. B-Win 'Random Review' Contest
  22. G-Offer Review Invite via call to cx
  23. B-Verify Authorized User
  24. G-Good First Impression(s) With Cx