VerifyAuthorizedUserGood De-EscalationUsedProperGreetingProductKnowledgeReceiveCompliment(s)from cxGo over allserviceson projectpageGood FirstImpression(s)With CxReceive5/5 scoreon qualityformFriendlyProfessionalToneCxVerifyAddressGoodPatience ListeningReceiveOne 5StarReviewExplainTheChargesGoodHoldEtiquetteUse the wikito find theanswer to aquestionWin'Review ofthe Month'Win 'SpintheWheel'ContestOfferReviewInvite viaemail to cxFilled outcasetemplatecorrectlyNo grammarspellingpunctuationcapitalizationerrors/for caseor WOEducateThe CxOfferReviewInvite viacall to cxWin'RandomReview'ContestVerifyAuthorizedUserGood De-EscalationUsedProperGreetingProductKnowledgeReceiveCompliment(s)from cxGo over allserviceson projectpageGood FirstImpression(s)With CxReceive5/5 scoreon qualityformFriendlyProfessionalToneCxVerifyAddressGoodPatienceListeningReceiveOne 5StarReviewExplainTheChargesGoodHoldEtiquetteUse the wikito find theanswer to aquestionWin'Review ofthe Month'Win 'SpintheWheel'ContestOfferReviewInvite viaemail to cxFilled outcasetemplatecorrectlyNo grammarspellingpunctuationcapitalizationerrors/for caseor WOEducateThe CxOfferReviewInvite viacall to cxWin'RandomReview'Contest

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
G
5
N
6
I
7
G
8
I
9
B
10
G
11
B
12
O
13
B
14
G
15
I
16
O
17
I
18
I
19
N
20
N
21
N
22
O
23
G
24
B
  1. B-Verify Authorized User
  2. O-Good De-Escalation Used
  3. O-Proper Greeting
  4. G-Product Knowledge
  5. N-Receive Compliment(s) from cx
  6. I-Go over all services on project page
  7. G-Good First Impression(s) With Cx
  8. I-Receive 5/5 score on quality form
  9. B-Friendly Professional Tone
  10. G-Cx Verify Address
  11. B-Good Patience
  12. O-Listening
  13. B-Receive One 5 Star Review
  14. G-Explain The Charges
  15. I-Good Hold Etiquette
  16. O-Use the wiki to find the answer to a question
  17. I-Win 'Review of the Month'
  18. I-Win 'Spin the Wheel' Contest
  19. N-Offer Review Invite via email to cx
  20. N-Filled out case template correctly
  21. N-No grammar spelling punctuation capitalization errors/for case or WO
  22. O-Educate The Cx
  23. G-Offer Review Invite via call to cx
  24. B-Win 'Random Review' Contest