ReceiveCompliment(s)from cxWin'RandomReview'ContestGo over allserviceson projectpageGoodPatienceEducateThe CxWin'Review ofthe Month'Win 'SpintheWheel'ContestExplainTheChargesGood FirstImpression(s)With CxUse the wikito find theanswer to aquestionFilled outcasetemplatecorrectly ListeningOfferReviewInvite viacall to cxProductKnowledgeOfferReviewInvite viaemail to cxReceiveOne 5StarReviewCxVerifyAddressGood De-EscalationUsedFriendlyProfessionalToneReceive5/5 scoreon qualityformVerifyAuthorizedUserNo grammarspellingpunctuationcapitalizationerrors/for caseor WOProperGreetingGoodHoldEtiquetteReceiveCompliment(s)from cxWin'RandomReview'ContestGo over allserviceson projectpageGoodPatienceEducateThe CxWin'Review ofthe Month'Win 'SpintheWheel'ContestExplainTheChargesGood FirstImpression(s)With CxUse the wikito find theanswer to aquestionFilled outcasetemplatecorrectlyListeningOfferReviewInvite viacall to cxProductKnowledgeOfferReviewInvite viaemail to cxReceiveOne 5StarReviewCxVerifyAddressGood De-EscalationUsedFriendlyProfessionalToneReceive5/5 scoreon qualityformVerifyAuthorizedUserNo grammarspellingpunctuationcapitalizationerrors/for caseor WOProperGreetingGoodHoldEtiquette

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
I
4
B
5
O
6
I
7
I
8
G
9
G
10
O
11
N
12
O
13
G
14
G
15
N
16
B
17
G
18
O
19
B
20
I
21
B
22
N
23
O
24
I
  1. N-Receive Compliment(s) from cx
  2. B-Win 'Random Review' Contest
  3. I-Go over all services on project page
  4. B-Good Patience
  5. O-Educate The Cx
  6. I-Win 'Review of the Month'
  7. I-Win 'Spin the Wheel' Contest
  8. G-Explain The Charges
  9. G-Good First Impression(s) With Cx
  10. O-Use the wiki to find the answer to a question
  11. N-Filled out case template correctly
  12. O-Listening
  13. G-Offer Review Invite via call to cx
  14. G-Product Knowledge
  15. N-Offer Review Invite via email to cx
  16. B-Receive One 5 Star Review
  17. G-Cx Verify Address
  18. O-Good De-Escalation Used
  19. B-Friendly Professional Tone
  20. I-Receive 5/5 score on quality form
  21. B-Verify Authorized User
  22. N-No grammar spelling punctuation capitalization errors/for case or WO
  23. O-Proper Greeting
  24. I-Good Hold Etiquette