Receive5/5 scoreon qualityform ListeningGoodHoldEtiquetteNo grammarspellingpunctuationcapitalizationerrors/for caseor WOUse the wikito find theanswer to aquestionWin'Review ofthe Month'CxVerifyAddressExplainTheChargesReceiveCompliment(s)from cxWin 'SpintheWheel'ContestProperGreetingGood De-EscalationUsedFilled outcasetemplatecorrectlyGoodPatienceWin'RandomReview'ContestOfferReviewInvite viacall to cxGood FirstImpression(s)With CxOfferReviewInvite viaemail to cxEducateThe CxGo over allserviceson projectpageVerifyAuthorizedUserReceiveOne 5StarReviewFriendlyProfessionalToneProductKnowledgeReceive5/5 scoreon qualityformListeningGoodHoldEtiquetteNo grammarspellingpunctuationcapitalizationerrors/for caseor WOUse the wikito find theanswer to aquestionWin'Review ofthe Month'CxVerifyAddressExplainTheChargesReceiveCompliment(s)from cxWin 'SpintheWheel'ContestProperGreetingGood De-EscalationUsedFilled outcasetemplatecorrectlyGoodPatienceWin'RandomReview'ContestOfferReviewInvite viacall to cxGood FirstImpression(s)With CxOfferReviewInvite viaemail to cxEducateThe CxGo over allserviceson projectpageVerifyAuthorizedUserReceiveOne 5StarReviewFriendlyProfessionalToneProductKnowledge

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
I
4
N
5
O
6
I
7
G
8
G
9
N
10
I
11
O
12
O
13
N
14
B
15
B
16
G
17
G
18
N
19
O
20
I
21
B
22
B
23
B
24
G
  1. I-Receive 5/5 score on quality form
  2. O-Listening
  3. I-Good Hold Etiquette
  4. N-No grammar spelling punctuation capitalization errors/for case or WO
  5. O-Use the wiki to find the answer to a question
  6. I-Win 'Review of the Month'
  7. G-Cx Verify Address
  8. G-Explain The Charges
  9. N-Receive Compliment(s) from cx
  10. I-Win 'Spin the Wheel' Contest
  11. O-Proper Greeting
  12. O-Good De-Escalation Used
  13. N-Filled out case template correctly
  14. B-Good Patience
  15. B-Win 'Random Review' Contest
  16. G-Offer Review Invite via call to cx
  17. G-Good First Impression(s) With Cx
  18. N-Offer Review Invite via email to cx
  19. O-Educate The Cx
  20. I-Go over all services on project page
  21. B-Verify Authorized User
  22. B-Receive One 5 Star Review
  23. B-Friendly Professional Tone
  24. G-Product Knowledge