Filled outcasetemplatecorrectlyReceiveOne 5StarReviewGood De-EscalationUsedFriendlyProfessionalToneReceiveCompliment(s)from cxGo over allserviceson projectpageVerifyAuthorizedUserGoodHoldEtiquetteOfferReviewInvite viacall to cxReceive5/5 scoreon qualityformProperGreeting ListeningWin'RandomReview'ContestGood FirstImpression(s)With CxWin'Review ofthe Month'GoodPatienceProductKnowledgeCxVerifyAddressExplainTheChargesWin 'SpintheWheel'ContestOfferReviewInvite viaemail to cxNo grammarspellingpunctuationcapitalizationerrors/for caseor WOEducateThe CxUse the wikito find theanswer to aquestionFilled outcasetemplatecorrectlyReceiveOne 5StarReviewGood De-EscalationUsedFriendlyProfessionalToneReceiveCompliment(s)from cxGo over allserviceson projectpageVerifyAuthorizedUserGoodHoldEtiquetteOfferReviewInvite viacall to cxReceive5/5 scoreon qualityformProperGreetingListeningWin'RandomReview'ContestGood FirstImpression(s)With CxWin'Review ofthe Month'GoodPatienceProductKnowledgeCxVerifyAddressExplainTheChargesWin 'SpintheWheel'ContestOfferReviewInvite viaemail to cxNo grammarspellingpunctuationcapitalizationerrors/for caseor WOEducateThe CxUse the wikito find theanswer to aquestion

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
B
5
N
6
I
7
B
8
I
9
G
10
I
11
O
12
O
13
B
14
G
15
I
16
B
17
G
18
G
19
G
20
I
21
N
22
N
23
O
24
O
  1. N-Filled out case template correctly
  2. B-Receive One 5 Star Review
  3. O-Good De-Escalation Used
  4. B-Friendly Professional Tone
  5. N-Receive Compliment(s) from cx
  6. I-Go over all services on project page
  7. B-Verify Authorized User
  8. I-Good Hold Etiquette
  9. G-Offer Review Invite via call to cx
  10. I-Receive 5/5 score on quality form
  11. O-Proper Greeting
  12. O-Listening
  13. B-Win 'Random Review' Contest
  14. G-Good First Impression(s) With Cx
  15. I-Win 'Review of the Month'
  16. B-Good Patience
  17. G-Product Knowledge
  18. G-Cx Verify Address
  19. G-Explain The Charges
  20. I-Win 'Spin the Wheel' Contest
  21. N-Offer Review Invite via email to cx
  22. N-No grammar spelling punctuation capitalization errors/for case or WO
  23. O-Educate The Cx
  24. O-Use the wiki to find the answer to a question