ReceiveOne 5StarReviewCxVerifyAddressGood De-EscalationUsedGoodHoldEtiquette ListeningNo grammarspellingpunctuationcapitalizationerrors/for caseor WOGo over allserviceson projectpageGood FirstImpression(s)With CxGoodPatienceExplainTheChargesReceiveCompliment(s)from cxFriendlyProfessionalToneUse the wikito find theanswer to aquestionVerifyAuthorizedUserFilled outcasetemplatecorrectlyOfferReviewInvite viaemail to cxWin 'SpintheWheel'ContestProperGreetingWin'RandomReview'ContestProductKnowledgeReceive5/5 scoreon qualityformOfferReviewInvite viacall to cxEducateThe CxWin'Review ofthe Month'ReceiveOne 5StarReviewCxVerifyAddressGood De-EscalationUsedGoodHoldEtiquetteListeningNo grammarspellingpunctuationcapitalizationerrors/for caseor WOGo over allserviceson projectpageGood FirstImpression(s)With CxGoodPatienceExplainTheChargesReceiveCompliment(s)from cxFriendlyProfessionalToneUse the wikito find theanswer to aquestionVerifyAuthorizedUserFilled outcasetemplatecorrectlyOfferReviewInvite viaemail to cxWin 'SpintheWheel'ContestProperGreetingWin'RandomReview'ContestProductKnowledgeReceive5/5 scoreon qualityformOfferReviewInvite viacall to cxEducateThe CxWin'Review ofthe Month'

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
I
5
O
6
N
7
I
8
G
9
B
10
G
11
N
12
B
13
O
14
B
15
N
16
N
17
I
18
O
19
B
20
G
21
I
22
G
23
O
24
I
  1. B-Receive One 5 Star Review
  2. G-Cx Verify Address
  3. O-Good De-Escalation Used
  4. I-Good Hold Etiquette
  5. O-Listening
  6. N-No grammar spelling punctuation capitalization errors/for case or WO
  7. I-Go over all services on project page
  8. G-Good First Impression(s) With Cx
  9. B-Good Patience
  10. G-Explain The Charges
  11. N-Receive Compliment(s) from cx
  12. B-Friendly Professional Tone
  13. O-Use the wiki to find the answer to a question
  14. B-Verify Authorized User
  15. N-Filled out case template correctly
  16. N-Offer Review Invite via email to cx
  17. I-Win 'Spin the Wheel' Contest
  18. O-Proper Greeting
  19. B-Win 'Random Review' Contest
  20. G-Product Knowledge
  21. I-Receive 5/5 score on quality form
  22. G-Offer Review Invite via call to cx
  23. O-Educate The Cx
  24. I-Win 'Review of the Month'