Filled outcasetemplatecorrectlyGo over allserviceson projectpageEducateThe CxUse the wikito find theanswer to aquestionGood FirstImpression(s)With CxGoodHoldEtiquetteCxVerifyAddressExplainTheChargesReceive5/5 scoreon qualityformNo grammarspellingpunctuationcapitalizationerrors/for caseor WO ListeningReceiveOne 5StarReviewOfferReviewInvite viaemail to cxVerifyAuthorizedUserGood De-EscalationUsedReceiveCompliment(s)from cxOfferReviewInvite viacall to cxGoodPatienceWin 'SpintheWheel'ContestFriendlyProfessionalToneWin'RandomReview'ContestProperGreetingProductKnowledgeWin'Review ofthe Month'Filled outcasetemplatecorrectlyGo over allserviceson projectpageEducateThe CxUse the wikito find theanswer to aquestionGood FirstImpression(s)With CxGoodHoldEtiquetteCxVerifyAddressExplainTheChargesReceive5/5 scoreon qualityformNo grammarspellingpunctuationcapitalizationerrors/for caseor WOListeningReceiveOne 5StarReviewOfferReviewInvite viaemail to cxVerifyAuthorizedUserGood De-EscalationUsedReceiveCompliment(s)from cxOfferReviewInvite viacall to cxGoodPatienceWin 'SpintheWheel'ContestFriendlyProfessionalToneWin'RandomReview'ContestProperGreetingProductKnowledgeWin'Review ofthe Month'

Customer Service Review/Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
O
5
G
6
I
7
G
8
G
9
I
10
N
11
O
12
B
13
N
14
B
15
O
16
N
17
G
18
B
19
I
20
B
21
B
22
O
23
G
24
I
  1. N-Filled out case template correctly
  2. I-Go over all services on project page
  3. O-Educate The Cx
  4. O-Use the wiki to find the answer to a question
  5. G-Good First Impression(s) With Cx
  6. I-Good Hold Etiquette
  7. G-Cx Verify Address
  8. G-Explain The Charges
  9. I-Receive 5/5 score on quality form
  10. N-No grammar spelling punctuation capitalization errors/for case or WO
  11. O-Listening
  12. B-Receive One 5 Star Review
  13. N-Offer Review Invite via email to cx
  14. B-Verify Authorized User
  15. O-Good De-Escalation Used
  16. N-Receive Compliment(s) from cx
  17. G-Offer Review Invite via call to cx
  18. B-Good Patience
  19. I-Win 'Spin the Wheel' Contest
  20. B-Friendly Professional Tone
  21. B-Win 'Random Review' Contest
  22. O-Proper Greeting
  23. G-Product Knowledge
  24. I-Win 'Review of the Month'