Complete aguest BBRpurchase foran item that Irecommended5 guests thankme for beinghelpful and/orknowledgeableConnect withevery guestin my zoneduring myshiftShare personalexperience withproduct with atleast 5 guestsOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostDo 5 pass-offsto anotherEducator ormy FL duringmy shift2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Get 3 guests toopen up theirMembershipQR code beforeheading to cashEducate 7“justbrowsing”guestsDo groupeducation(3+) at thewomen’spant wallIntroducemyself toten guestsin one shiftConvert 5guests toexchange for adifferent itemrather than do areturnUse 5 differentopen-endedquestions toconnect withguests in myzoneAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Get aMedalliashout outfrom a guestEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesDo groupeducation(3+) at themen’s pantwall100%Membershipenrollmentscore duringa Zone 1 shiftSuccessfullyencourage ashoppingpartner to tryon an itemAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onEducate aguest whileCash host =IncreasedUPTEducate onwinter coatsand convert3 guests tobuyEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesSize anddestock tenracks duringmy shiftComplete aguest BBRpurchase foran item that Irecommended5 guests thankme for beinghelpful and/orknowledgeableConnect withevery guestin my zoneduring myshiftShare personalexperience withproduct with atleast 5 guestsOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostDo 5 pass-offsto anotherEducator ormy FL duringmy shift2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Get 3 guests toopen up theirMembershipQR code beforeheading to cashEducate 7“justbrowsing”guestsDo groupeducation(3+) at thewomen’spant wallIntroducemyself toten guestsin one shiftConvert 5guests toexchange for adifferent itemrather than do areturnUse 5 differentopen-endedquestions toconnect withguests in myzoneAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Get aMedalliashout outfrom a guestEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesDo groupeducation(3+) at themen’s pantwall100%Membershipenrollmentscore duringa Zone 1 shiftSuccessfullyencourage ashoppingpartner to tryon an itemAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onEducate aguest whileCash host =IncreasedUPTEducate onwinter coatsand convert3 guests tobuyEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesSize anddestock tenracks duringmy shift

ACE + NPS Challenge! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a guest BBR purchase for an item that I recommended
  2. 5 guests thank me for being helpful and/or knowledgeable
  3. Connect with every guest in my zone during my shift
  4. Share personal experience with product with at least 5 guests
  5. Offer to set up fit rooms for 5 different guests when Zone 1 or Zone 2 host
  6. Do 5 pass-offs to another Educator or my FL during my shift
  7. 2 guests buy items I recommended in lieu of items not in store (SWAN)
  8. Get 3 guests to open up their Membership QR code before heading to cash
  9. Educate 7 “just browsing” guests
  10. Do group education (3+) at the women’s pant wall
  11. Introduce myself to ten guests in one shift
  12. Convert 5 guests to exchange for a different item rather than do a return
  13. Use 5 different open-ended questions to connect with guests in my zone
  14. Add 2 relevant items to 5 guests’ fit rooms, educating on the “why” for suggesting.
  15. Get a Medallia shout out from a guest
  16. Educate 5 guests, having them feel the product, sharing fabric name and properties
  17. Do group education (3+) at the men’s pant wall
  18. 100% Membership enrollment score during a Zone 1 shift
  19. Successfully encourage a shopping partner to try on an item
  20. As Fits host, EVERY guest has a name on the door, number of items, and gets at least two check-ins referring to product they are trying on
  21. Educate a guest while Cash host = Increased UPT
  22. Educate on winter coats and convert 3 guests to buy
  23. Educate 3 first-time guests on the layout of the store, including specific merch stories
  24. Size and destock ten racks during my shift