Successfullyencourage ashoppingpartner to tryon an itemIntroducemyself toten guestsin one shiftDo groupeducation(3+) at thewomen’spant wallConvert 5guests toexchange for adifferent itemrather than do areturnUse 5 differentopen-endedquestions toconnect withguests in myzone100%Membershipenrollmentscore duringa Zone 1 shiftShare personalexperience withproduct with atleast 5 guestsEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostEducate onwinter coatsand convert3 guests tobuyDo 5 pass-offsto anotherEducator ormy FL duringmy shiftDo groupeducation(3+) at themen’s pantwallAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onEducate aguest whileCash host =IncreasedUPTSize anddestock tenracks duringmy shiftEducate 5guests, havingthem feel theproduct, sharingfabric name andproperties2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Get aMedalliashout outfrom a guestConnect withevery guestin my zoneduring myshiftGet 3 guests toopen up theirMembershipQR code beforeheading to cashAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Complete aguest BBRpurchase foran item that Irecommended5 guests thankme for beinghelpful and/orknowledgeableEducate 7“justbrowsing”guestsSuccessfullyencourage ashoppingpartner to tryon an itemIntroducemyself toten guestsin one shiftDo groupeducation(3+) at thewomen’spant wallConvert 5guests toexchange for adifferent itemrather than do areturnUse 5 differentopen-endedquestions toconnect withguests in myzone100%Membershipenrollmentscore duringa Zone 1 shiftShare personalexperience withproduct with atleast 5 guestsEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostEducate onwinter coatsand convert3 guests tobuyDo 5 pass-offsto anotherEducator ormy FL duringmy shiftDo groupeducation(3+) at themen’s pantwallAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onEducate aguest whileCash host =IncreasedUPTSize anddestock tenracks duringmy shiftEducate 5guests, havingthem feel theproduct, sharingfabric name andproperties2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Get aMedalliashout outfrom a guestConnect withevery guestin my zoneduring myshiftGet 3 guests toopen up theirMembershipQR code beforeheading to cashAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Complete aguest BBRpurchase foran item that Irecommended5 guests thankme for beinghelpful and/orknowledgeableEducate 7“justbrowsing”guests

ACE + NPS Challenge! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Successfully encourage a shopping partner to try on an item
  2. Introduce myself to ten guests in one shift
  3. Do group education (3+) at the women’s pant wall
  4. Convert 5 guests to exchange for a different item rather than do a return
  5. Use 5 different open-ended questions to connect with guests in my zone
  6. 100% Membership enrollment score during a Zone 1 shift
  7. Share personal experience with product with at least 5 guests
  8. Educate 3 first-time guests on the layout of the store, including specific merch stories
  9. Offer to set up fit rooms for 5 different guests when Zone 1 or Zone 2 host
  10. Educate on winter coats and convert 3 guests to buy
  11. Do 5 pass-offs to another Educator or my FL during my shift
  12. Do group education (3+) at the men’s pant wall
  13. As Fits host, EVERY guest has a name on the door, number of items, and gets at least two check-ins referring to product they are trying on
  14. Educate a guest while Cash host = Increased UPT
  15. Size and destock ten racks during my shift
  16. Educate 5 guests, having them feel the product, sharing fabric name and properties
  17. 2 guests buy items I recommended in lieu of items not in store (SWAN)
  18. Get a Medallia shout out from a guest
  19. Connect with every guest in my zone during my shift
  20. Get 3 guests to open up their Membership QR code before heading to cash
  21. Add 2 relevant items to 5 guests’ fit rooms, educating on the “why” for suggesting.
  22. Complete a guest BBR purchase for an item that I recommended
  23. 5 guests thank me for being helpful and/or knowledgeable
  24. Educate 7 “just browsing” guests