Convert 5guests toexchange for adifferent itemrather than do areturnDo groupeducation(3+) at thewomen’spant wallEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesUse 5 differentopen-endedquestions toconnect withguests in myzoneEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesSize anddestock tenracks duringmy shiftDo groupeducation(3+) at themen’s pantwall100%Membershipenrollmentscore duringa Zone 1 shiftIntroducemyself toten guestsin one shiftOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostConnect withevery guestin my zoneduring myshiftGet 3 guests toopen up theirMembershipQR code beforeheading to cashAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Educate onwinter coatsand convert3 guests tobuyGet aMedalliashout outfrom a guest2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Successfullyencourage ashoppingpartner to tryon an item5 guests thankme for beinghelpful and/orknowledgeableDo 5 pass-offsto anotherEducator ormy FL duringmy shiftComplete aguest BBRpurchase foran item that IrecommendedEducate aguest whileCash host =IncreasedUPTShare personalexperience withproduct with atleast 5 guestsAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onEducate 7“justbrowsing”guestsConvert 5guests toexchange for adifferent itemrather than do areturnDo groupeducation(3+) at thewomen’spant wallEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesUse 5 differentopen-endedquestions toconnect withguests in myzoneEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesSize anddestock tenracks duringmy shiftDo groupeducation(3+) at themen’s pantwall100%Membershipenrollmentscore duringa Zone 1 shiftIntroducemyself toten guestsin one shiftOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostConnect withevery guestin my zoneduring myshiftGet 3 guests toopen up theirMembershipQR code beforeheading to cashAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Educate onwinter coatsand convert3 guests tobuyGet aMedalliashout outfrom a guest2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Successfullyencourage ashoppingpartner to tryon an item5 guests thankme for beinghelpful and/orknowledgeableDo 5 pass-offsto anotherEducator ormy FL duringmy shiftComplete aguest BBRpurchase foran item that IrecommendedEducate aguest whileCash host =IncreasedUPTShare personalexperience withproduct with atleast 5 guestsAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onEducate 7“justbrowsing”guests

ACE + NPS Challenge! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Convert 5 guests to exchange for a different item rather than do a return
  2. Do group education (3+) at the women’s pant wall
  3. Educate 3 first-time guests on the layout of the store, including specific merch stories
  4. Use 5 different open-ended questions to connect with guests in my zone
  5. Educate 5 guests, having them feel the product, sharing fabric name and properties
  6. Size and destock ten racks during my shift
  7. Do group education (3+) at the men’s pant wall
  8. 100% Membership enrollment score during a Zone 1 shift
  9. Introduce myself to ten guests in one shift
  10. Offer to set up fit rooms for 5 different guests when Zone 1 or Zone 2 host
  11. Connect with every guest in my zone during my shift
  12. Get 3 guests to open up their Membership QR code before heading to cash
  13. Add 2 relevant items to 5 guests’ fit rooms, educating on the “why” for suggesting.
  14. Educate on winter coats and convert 3 guests to buy
  15. Get a Medallia shout out from a guest
  16. 2 guests buy items I recommended in lieu of items not in store (SWAN)
  17. Successfully encourage a shopping partner to try on an item
  18. 5 guests thank me for being helpful and/or knowledgeable
  19. Do 5 pass-offs to another Educator or my FL during my shift
  20. Complete a guest BBR purchase for an item that I recommended
  21. Educate a guest while Cash host = Increased UPT
  22. Share personal experience with product with at least 5 guests
  23. As Fits host, EVERY guest has a name on the door, number of items, and gets at least two check-ins referring to product they are trying on
  24. Educate 7 “just browsing” guests