Educate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostSize anddestock tenracks duringmy shiftIntroducemyself toten guestsin one shiftDo groupeducation(3+) at thewomen’spant wallEducate aguest whileCash host =IncreasedUPTGet aMedalliashout outfrom a guest5 guests thankme for beinghelpful and/orknowledgeableComplete aguest BBRpurchase foran item that IrecommendedAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Educate onwinter coatsand convert3 guests tobuyConnect withevery guestin my zoneduring myshift2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)As Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesConvert 5guests toexchange for adifferent itemrather than do areturnDo groupeducation(3+) at themen’s pantwallGet 3 guests toopen up theirMembershipQR code beforeheading to cashSuccessfullyencourage ashoppingpartner to tryon an itemUse 5 differentopen-endedquestions toconnect withguests in myzoneDo 5 pass-offsto anotherEducator ormy FL duringmy shift100%Membershipenrollmentscore duringa Zone 1 shiftEducate 7“justbrowsing”guestsShare personalexperience withproduct with atleast 5 guestsEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostSize anddestock tenracks duringmy shiftIntroducemyself toten guestsin one shiftDo groupeducation(3+) at thewomen’spant wallEducate aguest whileCash host =IncreasedUPTGet aMedalliashout outfrom a guest5 guests thankme for beinghelpful and/orknowledgeableComplete aguest BBRpurchase foran item that IrecommendedAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Educate onwinter coatsand convert3 guests tobuyConnect withevery guestin my zoneduring myshift2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)As Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesConvert 5guests toexchange for adifferent itemrather than do areturnDo groupeducation(3+) at themen’s pantwallGet 3 guests toopen up theirMembershipQR code beforeheading to cashSuccessfullyencourage ashoppingpartner to tryon an itemUse 5 differentopen-endedquestions toconnect withguests in myzoneDo 5 pass-offsto anotherEducator ormy FL duringmy shift100%Membershipenrollmentscore duringa Zone 1 shiftEducate 7“justbrowsing”guestsShare personalexperience withproduct with atleast 5 guests

ACE + NPS Challenge! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate 3 first-time guests on the layout of the store, including specific merch stories
  2. Offer to set up fit rooms for 5 different guests when Zone 1 or Zone 2 host
  3. Size and destock ten racks during my shift
  4. Introduce myself to ten guests in one shift
  5. Do group education (3+) at the women’s pant wall
  6. Educate a guest while Cash host = Increased UPT
  7. Get a Medallia shout out from a guest
  8. 5 guests thank me for being helpful and/or knowledgeable
  9. Complete a guest BBR purchase for an item that I recommended
  10. Add 2 relevant items to 5 guests’ fit rooms, educating on the “why” for suggesting.
  11. Educate on winter coats and convert 3 guests to buy
  12. Connect with every guest in my zone during my shift
  13. 2 guests buy items I recommended in lieu of items not in store (SWAN)
  14. As Fits host, EVERY guest has a name on the door, number of items, and gets at least two check-ins referring to product they are trying on
  15. Educate 5 guests, having them feel the product, sharing fabric name and properties
  16. Convert 5 guests to exchange for a different item rather than do a return
  17. Do group education (3+) at the men’s pant wall
  18. Get 3 guests to open up their Membership QR code before heading to cash
  19. Successfully encourage a shopping partner to try on an item
  20. Use 5 different open-ended questions to connect with guests in my zone
  21. Do 5 pass-offs to another Educator or my FL during my shift
  22. 100% Membership enrollment score during a Zone 1 shift
  23. Educate 7 “just browsing” guests
  24. Share personal experience with product with at least 5 guests