Educate onwinter coatsand convert3 guests tobuyEducate aguest whileCash host =IncreasedUPTIntroducemyself toten guestsin one shift100%Membershipenrollmentscore duringa Zone 1 shiftAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onDo 5 pass-offsto anotherEducator ormy FL duringmy shiftSize anddestock tenracks duringmy shiftGet 3 guests toopen up theirMembershipQR code beforeheading to cash5 guests thankme for beinghelpful and/orknowledgeableConvert 5guests toexchange for adifferent itemrather than do areturnOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostShare personalexperience withproduct with atleast 5 guestsAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Educate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesSuccessfullyencourage ashoppingpartner to tryon an item2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Educate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesDo groupeducation(3+) at thewomen’spant wallConnect withevery guestin my zoneduring myshiftComplete aguest BBRpurchase foran item that IrecommendedDo groupeducation(3+) at themen’s pantwallGet aMedalliashout outfrom a guestUse 5 differentopen-endedquestions toconnect withguests in myzoneEducate 7“justbrowsing”guestsEducate onwinter coatsand convert3 guests tobuyEducate aguest whileCash host =IncreasedUPTIntroducemyself toten guestsin one shift100%Membershipenrollmentscore duringa Zone 1 shiftAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onDo 5 pass-offsto anotherEducator ormy FL duringmy shiftSize anddestock tenracks duringmy shiftGet 3 guests toopen up theirMembershipQR code beforeheading to cash5 guests thankme for beinghelpful and/orknowledgeableConvert 5guests toexchange for adifferent itemrather than do areturnOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostShare personalexperience withproduct with atleast 5 guestsAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Educate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesSuccessfullyencourage ashoppingpartner to tryon an item2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Educate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesDo groupeducation(3+) at thewomen’spant wallConnect withevery guestin my zoneduring myshiftComplete aguest BBRpurchase foran item that IrecommendedDo groupeducation(3+) at themen’s pantwallGet aMedalliashout outfrom a guestUse 5 differentopen-endedquestions toconnect withguests in myzoneEducate 7“justbrowsing”guests

ACE + NPS Challenge! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate on winter coats and convert 3 guests to buy
  2. Educate a guest while Cash host = Increased UPT
  3. Introduce myself to ten guests in one shift
  4. 100% Membership enrollment score during a Zone 1 shift
  5. As Fits host, EVERY guest has a name on the door, number of items, and gets at least two check-ins referring to product they are trying on
  6. Do 5 pass-offs to another Educator or my FL during my shift
  7. Size and destock ten racks during my shift
  8. Get 3 guests to open up their Membership QR code before heading to cash
  9. 5 guests thank me for being helpful and/or knowledgeable
  10. Convert 5 guests to exchange for a different item rather than do a return
  11. Offer to set up fit rooms for 5 different guests when Zone 1 or Zone 2 host
  12. Share personal experience with product with at least 5 guests
  13. Add 2 relevant items to 5 guests’ fit rooms, educating on the “why” for suggesting.
  14. Educate 3 first-time guests on the layout of the store, including specific merch stories
  15. Successfully encourage a shopping partner to try on an item
  16. 2 guests buy items I recommended in lieu of items not in store (SWAN)
  17. Educate 5 guests, having them feel the product, sharing fabric name and properties
  18. Do group education (3+) at the women’s pant wall
  19. Connect with every guest in my zone during my shift
  20. Complete a guest BBR purchase for an item that I recommended
  21. Do group education (3+) at the men’s pant wall
  22. Get a Medallia shout out from a guest
  23. Use 5 different open-ended questions to connect with guests in my zone
  24. Educate 7 “just browsing” guests