Get 3 guests toopen up theirMembershipQR code beforeheading to cashConnect withevery guestin my zoneduring myshiftGet aMedalliashout outfrom a guestEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesEducate onwinter coatsand convert3 guests tobuyComplete aguest BBRpurchase foran item that Irecommended5 guests thankme for beinghelpful and/orknowledgeableDo groupeducation(3+) at themen’s pantwallSuccessfullyencourage ashoppingpartner to tryon an itemAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Do groupeducation(3+) at thewomen’spant wallAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying on2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Convert 5guests toexchange for adifferent itemrather than do areturnDo 5 pass-offsto anotherEducator ormy FL duringmy shift100%Membershipenrollmentscore duringa Zone 1 shiftShare personalexperience withproduct with atleast 5 guestsIntroducemyself toten guestsin one shiftUse 5 differentopen-endedquestions toconnect withguests in myzoneOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostSize anddestock tenracks duringmy shiftEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesEducate aguest whileCash host =IncreasedUPTEducate 7“justbrowsing”guestsGet 3 guests toopen up theirMembershipQR code beforeheading to cashConnect withevery guestin my zoneduring myshiftGet aMedalliashout outfrom a guestEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesEducate onwinter coatsand convert3 guests tobuyComplete aguest BBRpurchase foran item that Irecommended5 guests thankme for beinghelpful and/orknowledgeableDo groupeducation(3+) at themen’s pantwallSuccessfullyencourage ashoppingpartner to tryon an itemAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Do groupeducation(3+) at thewomen’spant wallAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying on2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Convert 5guests toexchange for adifferent itemrather than do areturnDo 5 pass-offsto anotherEducator ormy FL duringmy shift100%Membershipenrollmentscore duringa Zone 1 shiftShare personalexperience withproduct with atleast 5 guestsIntroducemyself toten guestsin one shiftUse 5 differentopen-endedquestions toconnect withguests in myzoneOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostSize anddestock tenracks duringmy shiftEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesEducate aguest whileCash host =IncreasedUPTEducate 7“justbrowsing”guests

ACE + NPS Challenge! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get 3 guests to open up their Membership QR code before heading to cash
  2. Connect with every guest in my zone during my shift
  3. Get a Medallia shout out from a guest
  4. Educate 3 first-time guests on the layout of the store, including specific merch stories
  5. Educate on winter coats and convert 3 guests to buy
  6. Complete a guest BBR purchase for an item that I recommended
  7. 5 guests thank me for being helpful and/or knowledgeable
  8. Do group education (3+) at the men’s pant wall
  9. Successfully encourage a shopping partner to try on an item
  10. Add 2 relevant items to 5 guests’ fit rooms, educating on the “why” for suggesting.
  11. Do group education (3+) at the women’s pant wall
  12. As Fits host, EVERY guest has a name on the door, number of items, and gets at least two check-ins referring to product they are trying on
  13. 2 guests buy items I recommended in lieu of items not in store (SWAN)
  14. Convert 5 guests to exchange for a different item rather than do a return
  15. Do 5 pass-offs to another Educator or my FL during my shift
  16. 100% Membership enrollment score during a Zone 1 shift
  17. Share personal experience with product with at least 5 guests
  18. Introduce myself to ten guests in one shift
  19. Use 5 different open-ended questions to connect with guests in my zone
  20. Offer to set up fit rooms for 5 different guests when Zone 1 or Zone 2 host
  21. Size and destock ten racks during my shift
  22. Educate 5 guests, having them feel the product, sharing fabric name and properties
  23. Educate a guest while Cash host = Increased UPT
  24. Educate 7 “just browsing” guests