Connect withevery guestin my zoneduring myshiftDo groupeducation(3+) at themen’s pantwallSize anddestock tenracks duringmy shiftGet 3 guests toopen up theirMembershipQR code beforeheading to cashEducate 3 first-time guests onthe layout of thestore, includingspecific merchstories2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Introducemyself toten guestsin one shiftEducate onwinter coatsand convert3 guests tobuyUse 5 differentopen-endedquestions toconnect withguests in myzone5 guests thankme for beinghelpful and/orknowledgeable100%Membershipenrollmentscore duringa Zone 1 shiftEducate 7“justbrowsing”guestsGet aMedalliashout outfrom a guestDo groupeducation(3+) at thewomen’spant wallConvert 5guests toexchange for adifferent itemrather than do areturnOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostShare personalexperience withproduct with atleast 5 guestsAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Complete aguest BBRpurchase foran item that IrecommendedDo 5 pass-offsto anotherEducator ormy FL duringmy shiftSuccessfullyencourage ashoppingpartner to tryon an itemEducate aguest whileCash host =IncreasedUPTAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesConnect withevery guestin my zoneduring myshiftDo groupeducation(3+) at themen’s pantwallSize anddestock tenracks duringmy shiftGet 3 guests toopen up theirMembershipQR code beforeheading to cashEducate 3 first-time guests onthe layout of thestore, includingspecific merchstories2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Introducemyself toten guestsin one shiftEducate onwinter coatsand convert3 guests tobuyUse 5 differentopen-endedquestions toconnect withguests in myzone5 guests thankme for beinghelpful and/orknowledgeable100%Membershipenrollmentscore duringa Zone 1 shiftEducate 7“justbrowsing”guestsGet aMedalliashout outfrom a guestDo groupeducation(3+) at thewomen’spant wallConvert 5guests toexchange for adifferent itemrather than do areturnOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostShare personalexperience withproduct with atleast 5 guestsAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Complete aguest BBRpurchase foran item that IrecommendedDo 5 pass-offsto anotherEducator ormy FL duringmy shiftSuccessfullyencourage ashoppingpartner to tryon an itemEducate aguest whileCash host =IncreasedUPTAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onEducate 5guests, havingthem feel theproduct, sharingfabric name andproperties

ACE + NPS Challenge! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connect with every guest in my zone during my shift
  2. Do group education (3+) at the men’s pant wall
  3. Size and destock ten racks during my shift
  4. Get 3 guests to open up their Membership QR code before heading to cash
  5. Educate 3 first-time guests on the layout of the store, including specific merch stories
  6. 2 guests buy items I recommended in lieu of items not in store (SWAN)
  7. Introduce myself to ten guests in one shift
  8. Educate on winter coats and convert 3 guests to buy
  9. Use 5 different open-ended questions to connect with guests in my zone
  10. 5 guests thank me for being helpful and/or knowledgeable
  11. 100% Membership enrollment score during a Zone 1 shift
  12. Educate 7 “just browsing” guests
  13. Get a Medallia shout out from a guest
  14. Do group education (3+) at the women’s pant wall
  15. Convert 5 guests to exchange for a different item rather than do a return
  16. Offer to set up fit rooms for 5 different guests when Zone 1 or Zone 2 host
  17. Share personal experience with product with at least 5 guests
  18. Add 2 relevant items to 5 guests’ fit rooms, educating on the “why” for suggesting.
  19. Complete a guest BBR purchase for an item that I recommended
  20. Do 5 pass-offs to another Educator or my FL during my shift
  21. Successfully encourage a shopping partner to try on an item
  22. Educate a guest while Cash host = Increased UPT
  23. As Fits host, EVERY guest has a name on the door, number of items, and gets at least two check-ins referring to product they are trying on
  24. Educate 5 guests, having them feel the product, sharing fabric name and properties