100%Membershipenrollmentscore duringa Zone 1 shiftShare personalexperience withproduct with atleast 5 guestsEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Educate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesDo 5 pass-offsto anotherEducator ormy FL duringmy shiftEducate 7“justbrowsing”guestsOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostDo groupeducation(3+) at thewomen’spant wallConvert 5guests toexchange for adifferent itemrather than do areturnUse 5 differentopen-endedquestions toconnect withguests in myzone2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Get 3 guests toopen up theirMembershipQR code beforeheading to cashComplete aguest BBRpurchase foran item that IrecommendedConnect withevery guestin my zoneduring myshiftGet aMedalliashout outfrom a guestSize anddestock tenracks duringmy shiftEducate onwinter coatsand convert3 guests tobuyEducate aguest whileCash host =IncreasedUPTSuccessfullyencourage ashoppingpartner to tryon an itemAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onIntroducemyself toten guestsin one shift5 guests thankme for beinghelpful and/orknowledgeableDo groupeducation(3+) at themen’s pantwall100%Membershipenrollmentscore duringa Zone 1 shiftShare personalexperience withproduct with atleast 5 guestsEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Educate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesDo 5 pass-offsto anotherEducator ormy FL duringmy shiftEducate 7“justbrowsing”guestsOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostDo groupeducation(3+) at thewomen’spant wallConvert 5guests toexchange for adifferent itemrather than do areturnUse 5 differentopen-endedquestions toconnect withguests in myzone2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Get 3 guests toopen up theirMembershipQR code beforeheading to cashComplete aguest BBRpurchase foran item that IrecommendedConnect withevery guestin my zoneduring myshiftGet aMedalliashout outfrom a guestSize anddestock tenracks duringmy shiftEducate onwinter coatsand convert3 guests tobuyEducate aguest whileCash host =IncreasedUPTSuccessfullyencourage ashoppingpartner to tryon an itemAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onIntroducemyself toten guestsin one shift5 guests thankme for beinghelpful and/orknowledgeableDo groupeducation(3+) at themen’s pantwall

ACE + NPS Challenge! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Membership enrollment score during a Zone 1 shift
  2. Share personal experience with product with at least 5 guests
  3. Educate 5 guests, having them feel the product, sharing fabric name and properties
  4. Add 2 relevant items to 5 guests’ fit rooms, educating on the “why” for suggesting.
  5. Educate 3 first-time guests on the layout of the store, including specific merch stories
  6. Do 5 pass-offs to another Educator or my FL during my shift
  7. Educate 7 “just browsing” guests
  8. Offer to set up fit rooms for 5 different guests when Zone 1 or Zone 2 host
  9. Do group education (3+) at the women’s pant wall
  10. Convert 5 guests to exchange for a different item rather than do a return
  11. Use 5 different open-ended questions to connect with guests in my zone
  12. 2 guests buy items I recommended in lieu of items not in store (SWAN)
  13. Get 3 guests to open up their Membership QR code before heading to cash
  14. Complete a guest BBR purchase for an item that I recommended
  15. Connect with every guest in my zone during my shift
  16. Get a Medallia shout out from a guest
  17. Size and destock ten racks during my shift
  18. Educate on winter coats and convert 3 guests to buy
  19. Educate a guest while Cash host = Increased UPT
  20. Successfully encourage a shopping partner to try on an item
  21. As Fits host, EVERY guest has a name on the door, number of items, and gets at least two check-ins referring to product they are trying on
  22. Introduce myself to ten guests in one shift
  23. 5 guests thank me for being helpful and/or knowledgeable
  24. Do group education (3+) at the men’s pant wall