5 guests thankme for beinghelpful and/orknowledgeableGet aMedalliashout outfrom a guest100%Membershipenrollmentscore duringa Zone 1 shiftEducate onwinter coatsand convert3 guests tobuyOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostEducate 7“justbrowsing”guestsEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesShare personalexperience withproduct with atleast 5 guests2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Introducemyself toten guestsin one shiftSize anddestock tenracks duringmy shiftAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Do groupeducation(3+) at thewomen’spant wallDo groupeducation(3+) at themen’s pantwallComplete aguest BBRpurchase foran item that IrecommendedSuccessfullyencourage ashoppingpartner to tryon an itemEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesConvert 5guests toexchange for adifferent itemrather than do areturnDo 5 pass-offsto anotherEducator ormy FL duringmy shiftEducate aguest whileCash host =IncreasedUPTAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onGet 3 guests toopen up theirMembershipQR code beforeheading to cashUse 5 differentopen-endedquestions toconnect withguests in myzoneConnect withevery guestin my zoneduring myshift5 guests thankme for beinghelpful and/orknowledgeableGet aMedalliashout outfrom a guest100%Membershipenrollmentscore duringa Zone 1 shiftEducate onwinter coatsand convert3 guests tobuyOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostEducate 7“justbrowsing”guestsEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesShare personalexperience withproduct with atleast 5 guests2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Introducemyself toten guestsin one shiftSize anddestock tenracks duringmy shiftAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Do groupeducation(3+) at thewomen’spant wallDo groupeducation(3+) at themen’s pantwallComplete aguest BBRpurchase foran item that IrecommendedSuccessfullyencourage ashoppingpartner to tryon an itemEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesConvert 5guests toexchange for adifferent itemrather than do areturnDo 5 pass-offsto anotherEducator ormy FL duringmy shiftEducate aguest whileCash host =IncreasedUPTAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onGet 3 guests toopen up theirMembershipQR code beforeheading to cashUse 5 differentopen-endedquestions toconnect withguests in myzoneConnect withevery guestin my zoneduring myshift

ACE + NPS Challenge! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 guests thank me for being helpful and/or knowledgeable
  2. Get a Medallia shout out from a guest
  3. 100% Membership enrollment score during a Zone 1 shift
  4. Educate on winter coats and convert 3 guests to buy
  5. Offer to set up fit rooms for 5 different guests when Zone 1 or Zone 2 host
  6. Educate 7 “just browsing” guests
  7. Educate 3 first-time guests on the layout of the store, including specific merch stories
  8. Share personal experience with product with at least 5 guests
  9. 2 guests buy items I recommended in lieu of items not in store (SWAN)
  10. Introduce myself to ten guests in one shift
  11. Size and destock ten racks during my shift
  12. Add 2 relevant items to 5 guests’ fit rooms, educating on the “why” for suggesting.
  13. Do group education (3+) at the women’s pant wall
  14. Do group education (3+) at the men’s pant wall
  15. Complete a guest BBR purchase for an item that I recommended
  16. Successfully encourage a shopping partner to try on an item
  17. Educate 5 guests, having them feel the product, sharing fabric name and properties
  18. Convert 5 guests to exchange for a different item rather than do a return
  19. Do 5 pass-offs to another Educator or my FL during my shift
  20. Educate a guest while Cash host = Increased UPT
  21. As Fits host, EVERY guest has a name on the door, number of items, and gets at least two check-ins referring to product they are trying on
  22. Get 3 guests to open up their Membership QR code before heading to cash
  23. Use 5 different open-ended questions to connect with guests in my zone
  24. Connect with every guest in my zone during my shift