As Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onUse 5 differentopen-endedquestions toconnect withguests in myzoneOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostDo groupeducation(3+) at themen’s pantwallEducate 7“justbrowsing”guestsSize anddestock tenracks duringmy shiftConnect withevery guestin my zoneduring myshiftConvert 5guests toexchange for adifferent itemrather than do areturnGet 3 guests toopen up theirMembershipQR code beforeheading to cashEducate aguest whileCash host =IncreasedUPTAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Do groupeducation(3+) at thewomen’spant wallGet aMedalliashout outfrom a guestShare personalexperience withproduct with atleast 5 guestsSuccessfullyencourage ashoppingpartner to tryon an itemComplete aguest BBRpurchase foran item that Irecommended5 guests thankme for beinghelpful and/orknowledgeable2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Introducemyself toten guestsin one shiftEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesDo 5 pass-offsto anotherEducator ormy FL duringmy shift100%Membershipenrollmentscore duringa Zone 1 shiftEducate onwinter coatsand convert3 guests tobuyEducate 5guests, havingthem feel theproduct, sharingfabric name andpropertiesAs Fits host, EVERYguest has a name onthe door, number ofitems, and gets atleast two check-insreferring to productthey are trying onUse 5 differentopen-endedquestions toconnect withguests in myzoneOffer to set upfit rooms for 5different guestswhen Zone 1 orZone 2 hostDo groupeducation(3+) at themen’s pantwallEducate 7“justbrowsing”guestsSize anddestock tenracks duringmy shiftConnect withevery guestin my zoneduring myshiftConvert 5guests toexchange for adifferent itemrather than do areturnGet 3 guests toopen up theirMembershipQR code beforeheading to cashEducate aguest whileCash host =IncreasedUPTAdd 2 relevantitems to 5 guests’fit rooms,educating on the“why” forsuggesting.Do groupeducation(3+) at thewomen’spant wallGet aMedalliashout outfrom a guestShare personalexperience withproduct with atleast 5 guestsSuccessfullyencourage ashoppingpartner to tryon an itemComplete aguest BBRpurchase foran item that Irecommended5 guests thankme for beinghelpful and/orknowledgeable2 guests buyitems Irecommendedin lieu of itemsnot in store(SWAN)Introducemyself toten guestsin one shiftEducate 3 first-time guests onthe layout of thestore, includingspecific merchstoriesDo 5 pass-offsto anotherEducator ormy FL duringmy shift100%Membershipenrollmentscore duringa Zone 1 shiftEducate onwinter coatsand convert3 guests tobuyEducate 5guests, havingthem feel theproduct, sharingfabric name andproperties

ACE + NPS Challenge! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. As Fits host, EVERY guest has a name on the door, number of items, and gets at least two check-ins referring to product they are trying on
  2. Use 5 different open-ended questions to connect with guests in my zone
  3. Offer to set up fit rooms for 5 different guests when Zone 1 or Zone 2 host
  4. Do group education (3+) at the men’s pant wall
  5. Educate 7 “just browsing” guests
  6. Size and destock ten racks during my shift
  7. Connect with every guest in my zone during my shift
  8. Convert 5 guests to exchange for a different item rather than do a return
  9. Get 3 guests to open up their Membership QR code before heading to cash
  10. Educate a guest while Cash host = Increased UPT
  11. Add 2 relevant items to 5 guests’ fit rooms, educating on the “why” for suggesting.
  12. Do group education (3+) at the women’s pant wall
  13. Get a Medallia shout out from a guest
  14. Share personal experience with product with at least 5 guests
  15. Successfully encourage a shopping partner to try on an item
  16. Complete a guest BBR purchase for an item that I recommended
  17. 5 guests thank me for being helpful and/or knowledgeable
  18. 2 guests buy items I recommended in lieu of items not in store (SWAN)
  19. Introduce myself to ten guests in one shift
  20. Educate 3 first-time guests on the layout of the store, including specific merch stories
  21. Do 5 pass-offs to another Educator or my FL during my shift
  22. 100% Membership enrollment score during a Zone 1 shift
  23. Educate on winter coats and convert 3 guests to buy
  24. Educate 5 guests, having them feel the product, sharing fabric name and properties