(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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'Why is my windscreen claim on my POB?’
Customer looking to speak to the polish section
‘I’ve been with you since PMPA/one of your oldest customers etc’
‘Ive had no accidents/claims in the last year’
'Where’s all the old gang in the office gone?’
‘I’m getting penalised for other drivers/people!’
‘All my family have policies here/I have X amount of policies with AXA’
'Where is my insurance disc?'
‘I want to talk to my local office’
'I got a heart attack with that renewal’
If a customer gets your name wrong
'Why has my renewal gone up so much this year?'
'Insurance prices have just gone crazy’
'I don’t have my policy number, can I give you my reg?’