(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer looking to speak to the polish section
'I got a heart attack with that renewal’
Random excuse for not making monthly payment
‘I’ve been with you since PMPA/one of your oldest customers etc’
'Insurance prices have just gone crazy’
'Where’s all the old gang in the office gone?’
'Where is my insurance disc?'
'I don’t have my policy number, can I give you my reg?’
‘I’m getting penalised for other drivers/people!’
If a customer gets your name wrong
‘I want to talk to my local office’
'Why has my renewal gone up so much this year?'
‘Ive had no accidents/claims in the last year’
‘All my family have policies here/I have X amount of policies with AXA’
