(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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– False Most maintainance for Loans are completed in Quest
Client may obtain the form by Downloading it from key.com, or we may mail of fax the form. If the client would like us to mail it, we can have the form sent by Quest, submit a Loan Documentation service request
SA means statement
No- AMN2/ MORTG CD/TYPE 0 – Means no 1098 (client can request interest letter if they would like)
327.38 interest amount
15 days
Provide the client with their payment history using ALS, then advise the client our records do not make mistakes
True- Select Perform maintainance in CE desktop
Provide the KeyBank routing number, If the ALS bank number does not match the Hogan bank number, provide the routing number corresponding to the ALS bank number. , the loan or LOC account number , the dollar amount of the payment , the type of lo
The client may write and mail a letter to Key Credit Research or you can complete a Credit Bureau Dispute Form (keyc.00366)
You cannot stop an ACH payment over the phone ever.
SA means auto deduct
Quest, submit a Loan Documentation service request/Select – Payment adjustment Instructions box, include specific information about how the payment should have been applied
5 Days
Instruct the client to mail or fax a copy of the front and back of the check as well as a letter of explanation advising of the payment encoding error to the appropriate Loan Center
SATISFIED 001 and the payment due for 10/24/16
Advise the client we have no wire instructions. Please visit a branch.
10 days
$316.82 interest amount
Transfer the Geico representative to your team leader
You can accept his/her verbal authorization to process the request to stop the next automatic payment. Requests received a minimum of 3 business days prior to the next due date will be effective for the current statement cycle. In Quest, submit a
Instruct the insurance company representative that they must have the client prepare a letter authorizing us to release information to the insurance company, then once received the insurance company should fax a request for the letter of guarantee
Yes- AMN2/ MORTG CD/TYPE 0 – Means no interest letters client can request a 1098 from you
