Provide the clientwith their paymenthistory using ALS,then advise theclient our records donot make mistakesSATISFIED001 and thepayment duefor 10/24/16$316.82interestamountYou can accept his/her verbalauthorization to process therequest to stop the nextautomatic payment. Requestsreceived a minimum of 3business days prior to the nextdue date will be effective forthe current statement cycle. InQuest, submit aProvide the KeyBank routingnumber, If the ALS banknumber does not match theHogan bank number, providethe routing numbercorresponding to the ALSbank number. , the loan orLOC account number , thedollar amount of the payment ,the type of lo327.38interestamountNo- AMN2/ MORTGCD/TYPE 0 – Meansno 1098 (client canrequest interestletter if they wouldlike)True- SelectPerformmaintainancein CE desktop10daysSAmeansstatementSATISFIED001 and thepayment duefor 11/18/16SA meansautodeductTransfer theGeicorepresentativeto your teamleaderClient may obtain theform by Downloading itfrom key.com, or we maymail of fax the form. If theclient would like us tomail it, we can have theform sent by Quest,submit a LoanDocumentation servicerequestYou cannotstop an ACHpayment overthe phoneever.5DaysThe client may writeand mail a letter toKey Credit Researchor you can completea Credit BureauDispute Form(keyc.00366)15daysInstruct the insurancecompany representative thatthey must have the clientprepare a letter authorizing usto release information to theinsurance company, then oncereceived the insurancecompany should fax a requestfor the letter of guaranteeQuest, submit a LoanDocumentation servicerequest/Select –Payment adjustmentInstructions box,include specificinformation about howthe payment shouldhave been appliedYes- AMN2/MORTG CD/TYPE0 – Means nointerest lettersclient can requesta 1098 from youInstruct the client tomail or fax a copy of thefront and back of thecheck as well as a letterof explanation advisingof the paymentencoding error to theappropriate LoanCenterAdvise theclient we haveno wireinstructions.Please visit abranch.– False Mostmaintainancefor Loans arecompleted inQuestProvide the clientwith their paymenthistory using ALS,then advise theclient our records donot make mistakesSATISFIED001 and thepayment duefor 10/24/16$316.82interestamountYou can accept his/her verbalauthorization to process therequest to stop the nextautomatic payment. Requestsreceived a minimum of 3business days prior to the nextdue date will be effective forthe current statement cycle. InQuest, submit aProvide the KeyBank routingnumber, If the ALS banknumber does not match theHogan bank number, providethe routing numbercorresponding to the ALSbank number. , the loan orLOC account number , thedollar amount of the payment ,the type of lo327.38interestamountNo- AMN2/ MORTGCD/TYPE 0 – Meansno 1098 (client canrequest interestletter if they wouldlike)True- SelectPerformmaintainancein CE desktop10daysSAmeansstatementSATISFIED001 and thepayment duefor 11/18/16SA meansautodeductTransfer theGeicorepresentativeto your teamleaderClient may obtain theform by Downloading itfrom key.com, or we maymail of fax the form. If theclient would like us tomail it, we can have theform sent by Quest,submit a LoanDocumentation servicerequestYou cannotstop an ACHpayment overthe phoneever.5DaysThe client may writeand mail a letter toKey Credit Researchor you can completea Credit BureauDispute Form(keyc.00366)15daysInstruct the insurancecompany representative thatthey must have the clientprepare a letter authorizing usto release information to theinsurance company, then oncereceived the insurancecompany should fax a requestfor the letter of guaranteeQuest, submit a LoanDocumentation servicerequest/Select –Payment adjustmentInstructions box,include specificinformation about howthe payment shouldhave been appliedYes- AMN2/MORTG CD/TYPE0 – Means nointerest lettersclient can requesta 1098 from youInstruct the client tomail or fax a copy of thefront and back of thecheck as well as a letterof explanation advisingof the paymentencoding error to theappropriate LoanCenterAdvise theclient we haveno wireinstructions.Please visit abranch.– False Mostmaintainancefor Loans arecompleted inQuest

Installment Loan - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide the client with their payment history using ALS, then advise the client our records do not make mistakes
  2. SATISFIED 001 and the payment due for 10/24/16
  3. $316.82 interest amount
  4. You can accept his/her verbal authorization to process the request to stop the next automatic payment. Requests received a minimum of 3 business days prior to the next due date will be effective for the current statement cycle. In Quest, submit a
  5. Provide the KeyBank routing number, If the ALS bank number does not match the Hogan bank number, provide the routing number corresponding to the ALS bank number. , the loan or LOC account number , the dollar amount of the payment , the type of lo
  6. 327.38 interest amount
  7. No- AMN2/ MORTG CD/TYPE 0 – Means no 1098 (client can request interest letter if they would like)
  8. True- Select Perform maintainance in CE desktop
  9. 10 days
  10. SA means statement
  11. SATISFIED 001 and the payment due for 11/18/16
  12. SA means auto deduct
  13. Transfer the Geico representative to your team leader
  14. Client may obtain the form by Downloading it from key.com, or we may mail of fax the form. If the client would like us to mail it, we can have the form sent by Quest, submit a Loan Documentation service request
  15. You cannot stop an ACH payment over the phone ever.
  16. 5 Days
  17. The client may write and mail a letter to Key Credit Research or you can complete a Credit Bureau Dispute Form (keyc.00366)
  18. 15 days
  19. Instruct the insurance company representative that they must have the client prepare a letter authorizing us to release information to the insurance company, then once received the insurance company should fax a request for the letter of guarantee
  20. Quest, submit a Loan Documentation service request/Select – Payment adjustment Instructions box, include specific information about how the payment should have been applied
  21. Yes- AMN2/ MORTG CD/TYPE 0 – Means no interest letters client can request a 1098 from you
  22. Instruct the client to mail or fax a copy of the front and back of the check as well as a letter of explanation advising of the payment encoding error to the appropriate Loan Center
  23. Advise the client we have no wire instructions. Please visit a branch.
  24. – False Most maintainance for Loans are completed in Quest