Transfer theGeicorepresentativeto your teamleader327.38interestamountYes- AMN2/MORTG CD/TYPE0 – Means nointerest lettersclient can requesta 1098 from youAdvise theclient we haveno wireinstructions.Please visit abranch.SATISFIED001 and thepayment duefor 11/18/16SATISFIED001 and thepayment duefor 10/24/16True- SelectPerformmaintainancein CE desktopSAmeansstatementSA meansautodeduct10daysInstruct the client tomail or fax a copy of thefront and back of thecheck as well as a letterof explanation advisingof the paymentencoding error to theappropriate LoanCenterNo- AMN2/ MORTGCD/TYPE 0 – Meansno 1098 (client canrequest interestletter if they wouldlike)Provide the KeyBank routingnumber, If the ALS banknumber does not match theHogan bank number, providethe routing numbercorresponding to the ALSbank number. , the loan orLOC account number , thedollar amount of the payment ,the type of lo$316.82interestamountClient may obtain theform by Downloading itfrom key.com, or we maymail of fax the form. If theclient would like us tomail it, we can have theform sent by Quest,submit a LoanDocumentation servicerequestQuest, submit a LoanDocumentation servicerequest/Select –Payment adjustmentInstructions box,include specificinformation about howthe payment shouldhave been appliedYou can accept his/her verbalauthorization to process therequest to stop the nextautomatic payment. Requestsreceived a minimum of 3business days prior to the nextdue date will be effective forthe current statement cycle. InQuest, submit a5Days15daysProvide the clientwith their paymenthistory using ALS,then advise theclient our records donot make mistakesInstruct the insurancecompany representative thatthey must have the clientprepare a letter authorizing usto release information to theinsurance company, then oncereceived the insurancecompany should fax a requestfor the letter of guaranteeThe client may writeand mail a letter toKey Credit Researchor you can completea Credit BureauDispute Form(keyc.00366)– False Mostmaintainancefor Loans arecompleted inQuestYou cannotstop an ACHpayment overthe phoneever.Transfer theGeicorepresentativeto your teamleader327.38interestamountYes- AMN2/MORTG CD/TYPE0 – Means nointerest lettersclient can requesta 1098 from youAdvise theclient we haveno wireinstructions.Please visit abranch.SATISFIED001 and thepayment duefor 11/18/16SATISFIED001 and thepayment duefor 10/24/16True- SelectPerformmaintainancein CE desktopSAmeansstatementSA meansautodeduct10daysInstruct the client tomail or fax a copy of thefront and back of thecheck as well as a letterof explanation advisingof the paymentencoding error to theappropriate LoanCenterNo- AMN2/ MORTGCD/TYPE 0 – Meansno 1098 (client canrequest interestletter if they wouldlike)Provide the KeyBank routingnumber, If the ALS banknumber does not match theHogan bank number, providethe routing numbercorresponding to the ALSbank number. , the loan orLOC account number , thedollar amount of the payment ,the type of lo$316.82interestamountClient may obtain theform by Downloading itfrom key.com, or we maymail of fax the form. If theclient would like us tomail it, we can have theform sent by Quest,submit a LoanDocumentation servicerequestQuest, submit a LoanDocumentation servicerequest/Select –Payment adjustmentInstructions box,include specificinformation about howthe payment shouldhave been appliedYou can accept his/her verbalauthorization to process therequest to stop the nextautomatic payment. Requestsreceived a minimum of 3business days prior to the nextdue date will be effective forthe current statement cycle. InQuest, submit a5Days15daysProvide the clientwith their paymenthistory using ALS,then advise theclient our records donot make mistakesInstruct the insurancecompany representative thatthey must have the clientprepare a letter authorizing usto release information to theinsurance company, then oncereceived the insurancecompany should fax a requestfor the letter of guaranteeThe client may writeand mail a letter toKey Credit Researchor you can completea Credit BureauDispute Form(keyc.00366)– False Mostmaintainancefor Loans arecompleted inQuestYou cannotstop an ACHpayment overthe phoneever.

Installment Loan - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer the Geico representative to your team leader
  2. 327.38 interest amount
  3. Yes- AMN2/ MORTG CD/TYPE 0 – Means no interest letters client can request a 1098 from you
  4. Advise the client we have no wire instructions. Please visit a branch.
  5. SATISFIED 001 and the payment due for 11/18/16
  6. SATISFIED 001 and the payment due for 10/24/16
  7. True- Select Perform maintainance in CE desktop
  8. SA means statement
  9. SA means auto deduct
  10. 10 days
  11. Instruct the client to mail or fax a copy of the front and back of the check as well as a letter of explanation advising of the payment encoding error to the appropriate Loan Center
  12. No- AMN2/ MORTG CD/TYPE 0 – Means no 1098 (client can request interest letter if they would like)
  13. Provide the KeyBank routing number, If the ALS bank number does not match the Hogan bank number, provide the routing number corresponding to the ALS bank number. , the loan or LOC account number , the dollar amount of the payment , the type of lo
  14. $316.82 interest amount
  15. Client may obtain the form by Downloading it from key.com, or we may mail of fax the form. If the client would like us to mail it, we can have the form sent by Quest, submit a Loan Documentation service request
  16. Quest, submit a Loan Documentation service request/Select – Payment adjustment Instructions box, include specific information about how the payment should have been applied
  17. You can accept his/her verbal authorization to process the request to stop the next automatic payment. Requests received a minimum of 3 business days prior to the next due date will be effective for the current statement cycle. In Quest, submit a
  18. 5 Days
  19. 15 days
  20. Provide the client with their payment history using ALS, then advise the client our records do not make mistakes
  21. Instruct the insurance company representative that they must have the client prepare a letter authorizing us to release information to the insurance company, then once received the insurance company should fax a request for the letter of guarantee
  22. The client may write and mail a letter to Key Credit Research or you can complete a Credit Bureau Dispute Form (keyc.00366)
  23. – False Most maintainance for Loans are completed in Quest
  24. You cannot stop an ACH payment over the phone ever.