StayedpositiveunderpressureSent athank-youmessageJoineda teamhuddleSaid“Goodjob!”Shared ahelpful tipwith ateammateLearnedsomethingnew thisweekHelp anewhireSharedyour bestpracticeShared amotivationalquote inchatStayedcalm on atough callReceived acommendationcallHad noabsencesthis weekSharedfood orsnacksMadesomeonelaughShared apositivestoryWoresomethingfestiveHad nolates thisweekperfectSO fortodayRefilledsomeone’swater orcoffeeHandledanescalationtodayPerfectQA scorefor theweekHad noabsencesthis weekShared alaugh withyour TLSmiledat 3peopleGot 100%CSATDailyTookyour fullbreakPerfectSO for themonth(running)Got 100%CSATDailyComplimenteda teammateStayedpositiveunderpressureSent athank-youmessageJoineda teamhuddleSaid“Goodjob!”Shared ahelpful tipwith ateammateLearnedsomethingnew thisweekHelp anewhireSharedyour bestpracticeShared amotivationalquote inchatStayedcalm on atough callReceived acommendationcallHad noabsencesthis weekSharedfood orsnacksMadesomeonelaughShared apositivestoryWoresomethingfestiveHad nolates thisweekperfectSO fortodayRefilledsomeone’swater orcoffeeHandledanescalationtodayPerfectQA scorefor theweekHad noabsencesthis weekShared alaugh withyour TLSmiledat 3peopleGot 100%CSATDailyTookyour fullbreakPerfectSO for themonth(running)Got 100%CSATDailyComplimenteda teammate

GRATEFUL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stayed positive under pressure
  2. Sent a thank-you message
  3. Joined a team huddle
  4. Said “Good job!”
  5. Shared a helpful tip with a teammate
  6. Learned something new this week
  7. Help a new hire
  8. Shared your best practice
  9. Shared a motivational quote in chat
  10. Stayed calm on a tough call
  11. Received a commendation call
  12. Had no absences this week
  13. Shared food or snacks
  14. Made someone laugh
  15. Shared a positive story
  16. Wore something festive
  17. Had no lates this week
  18. perfect SO for today
  19. Refilled someone’s water or coffee
  20. Handled an escalation today
  21. Perfect QA score for the week
  22. Had no absences this week
  23. Shared a laugh with your TL
  24. Smiled at 3 people
  25. Got 100% CSAT Daily
  26. Took your full break
  27. Perfect SO for the month (running)
  28. Got 100% CSAT Daily
  29. Complimented a teammate