Sent athank-youmessageShared apositivestoryLearnedsomethingnew thisweekSaid“Goodjob!”Sharedfood orsnacksComplimenteda teammateTookyour fullbreakHad noabsencesthis weekRefilledsomeone’swater orcoffeeHelp anewhireWoresomethingfestiveMadesomeonelaughJoineda teamhuddleShared alaugh withyour TLSharedyour bestpracticeGot 100%CSATDailyReceived acommendationcallGot 100%CSATDailyPerfectSO for themonth(running)StayedpositiveunderpressureSmiledat 3peopleHad noabsencesthis weekStayedcalm on atough callPerfectQA scorefor theweekperfectSO fortodayHad nolates thisweekShared amotivationalquote inchatHandledanescalationtodayShared ahelpful tipwith ateammateSent athank-youmessageShared apositivestoryLearnedsomethingnew thisweekSaid“Goodjob!”Sharedfood orsnacksComplimenteda teammateTookyour fullbreakHad noabsencesthis weekRefilledsomeone’swater orcoffeeHelp anewhireWoresomethingfestiveMadesomeonelaughJoineda teamhuddleShared alaugh withyour TLSharedyour bestpracticeGot 100%CSATDailyReceived acommendationcallGot 100%CSATDailyPerfectSO for themonth(running)StayedpositiveunderpressureSmiledat 3peopleHad noabsencesthis weekStayedcalm on atough callPerfectQA scorefor theweekperfectSO fortodayHad nolates thisweekShared amotivationalquote inchatHandledanescalationtodayShared ahelpful tipwith ateammate

GRATEFUL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a thank-you message
  2. Shared a positive story
  3. Learned something new this week
  4. Said “Good job!”
  5. Shared food or snacks
  6. Complimented a teammate
  7. Took your full break
  8. Had no absences this week
  9. Refilled someone’s water or coffee
  10. Help a new hire
  11. Wore something festive
  12. Made someone laugh
  13. Joined a team huddle
  14. Shared a laugh with your TL
  15. Shared your best practice
  16. Got 100% CSAT Daily
  17. Received a commendation call
  18. Got 100% CSAT Daily
  19. Perfect SO for the month (running)
  20. Stayed positive under pressure
  21. Smiled at 3 people
  22. Had no absences this week
  23. Stayed calm on a tough call
  24. Perfect QA score for the week
  25. perfect SO for today
  26. Had no lates this week
  27. Shared a motivational quote in chat
  28. Handled an escalation today
  29. Shared a helpful tip with a teammate