Smiledat 3peopleSharedyour bestpracticeHad noabsencesthis weekStayedpositiveunderpressureSharedfood orsnacksRefilledsomeone’swater orcoffeeWoresomethingfestiveStayedcalm on atough callPerfectSO for themonth(running)Had nolates thisweekTookyour fullbreakJoineda teamhuddleHelp anewhireSent athank-youmessageLearnedsomethingnew thisweekShared ahelpful tipwith ateammateGot 100%CSATDailyComplimenteda teammateGot 100%CSATDailyMadesomeonelaughHad noabsencesthis weekSaid“Goodjob!”HandledanescalationtodayShared apositivestoryShared amotivationalquote inchatPerfectQA scorefor theweekShared alaugh withyour TLperfectSO fortodayReceived acommendationcallSmiledat 3peopleSharedyour bestpracticeHad noabsencesthis weekStayedpositiveunderpressureSharedfood orsnacksRefilledsomeone’swater orcoffeeWoresomethingfestiveStayedcalm on atough callPerfectSO for themonth(running)Had nolates thisweekTookyour fullbreakJoineda teamhuddleHelp anewhireSent athank-youmessageLearnedsomethingnew thisweekShared ahelpful tipwith ateammateGot 100%CSATDailyComplimenteda teammateGot 100%CSATDailyMadesomeonelaughHad noabsencesthis weekSaid“Goodjob!”HandledanescalationtodayShared apositivestoryShared amotivationalquote inchatPerfectQA scorefor theweekShared alaugh withyour TLperfectSO fortodayReceived acommendationcall

GRATEFUL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smiled at 3 people
  2. Shared your best practice
  3. Had no absences this week
  4. Stayed positive under pressure
  5. Shared food or snacks
  6. Refilled someone’s water or coffee
  7. Wore something festive
  8. Stayed calm on a tough call
  9. Perfect SO for the month (running)
  10. Had no lates this week
  11. Took your full break
  12. Joined a team huddle
  13. Help a new hire
  14. Sent a thank-you message
  15. Learned something new this week
  16. Shared a helpful tip with a teammate
  17. Got 100% CSAT Daily
  18. Complimented a teammate
  19. Got 100% CSAT Daily
  20. Made someone laugh
  21. Had no absences this week
  22. Said “Good job!”
  23. Handled an escalation today
  24. Shared a positive story
  25. Shared a motivational quote in chat
  26. Perfect QA score for the week
  27. Shared a laugh with your TL
  28. perfect SO for today
  29. Received a commendation call