Learnedsomethingnew thisweekShared amotivationalquote inchatShared alaugh withyour TLJoineda teamhuddleReceived acommendationcallStayedcalm on atough callWoresomethingfestiveSharedfood orsnacksGot 100%CSATDailySaid“Goodjob!”Had noabsencesthis weekShared apositivestoryComplimenteda teammateHad noabsencesthis weekSharedyour bestpracticePerfectQA scorefor theweekRefilledsomeone’swater orcoffeeHandledanescalationtodayHad nolates thisweekSmiledat 3peopleTookyour fullbreakSent athank-youmessageperfectSO fortodayHelp anewhireStayedpositiveunderpressureGot 100%CSATDailyShared ahelpful tipwith ateammateMadesomeonelaughPerfectSO for themonth(running)Learnedsomethingnew thisweekShared amotivationalquote inchatShared alaugh withyour TLJoineda teamhuddleReceived acommendationcallStayedcalm on atough callWoresomethingfestiveSharedfood orsnacksGot 100%CSATDailySaid“Goodjob!”Had noabsencesthis weekShared apositivestoryComplimenteda teammateHad noabsencesthis weekSharedyour bestpracticePerfectQA scorefor theweekRefilledsomeone’swater orcoffeeHandledanescalationtodayHad nolates thisweekSmiledat 3peopleTookyour fullbreakSent athank-youmessageperfectSO fortodayHelp anewhireStayedpositiveunderpressureGot 100%CSATDailyShared ahelpful tipwith ateammateMadesomeonelaughPerfectSO for themonth(running)

GRATEFUL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Learned something new this week
  2. Shared a motivational quote in chat
  3. Shared a laugh with your TL
  4. Joined a team huddle
  5. Received a commendation call
  6. Stayed calm on a tough call
  7. Wore something festive
  8. Shared food or snacks
  9. Got 100% CSAT Daily
  10. Said “Good job!”
  11. Had no absences this week
  12. Shared a positive story
  13. Complimented a teammate
  14. Had no absences this week
  15. Shared your best practice
  16. Perfect QA score for the week
  17. Refilled someone’s water or coffee
  18. Handled an escalation today
  19. Had no lates this week
  20. Smiled at 3 people
  21. Took your full break
  22. Sent a thank-you message
  23. perfect SO for today
  24. Help a new hire
  25. Stayed positive under pressure
  26. Got 100% CSAT Daily
  27. Shared a helpful tip with a teammate
  28. Made someone laugh
  29. Perfect SO for the month (running)