HandledanescalationtodaySharedyour bestpracticeShared amotivationalquote inchatLearnedsomethingnew thisweekGot 100%CSATDailyHad noabsencesthis weekSent athank-youmessageRefilledsomeone’swater orcoffeeperfectSO fortodayMadesomeonelaughHelp anewhireSaid“Goodjob!”Sharedfood orsnacksShared ahelpful tipwith ateammateSmiledat 3peopleTookyour fullbreakWoresomethingfestiveComplimenteda teammateShared apositivestoryStayedcalm on atough callShared alaugh withyour TLHad noabsencesthis weekPerfectSO for themonth(running)PerfectQA scorefor theweekGot 100%CSATDailyReceived acommendationcallHad nolates thisweekJoineda teamhuddleStayedpositiveunderpressureHandledanescalationtodaySharedyour bestpracticeShared amotivationalquote inchatLearnedsomethingnew thisweekGot 100%CSATDailyHad noabsencesthis weekSent athank-youmessageRefilledsomeone’swater orcoffeeperfectSO fortodayMadesomeonelaughHelp anewhireSaid“Goodjob!”Sharedfood orsnacksShared ahelpful tipwith ateammateSmiledat 3peopleTookyour fullbreakWoresomethingfestiveComplimenteda teammateShared apositivestoryStayedcalm on atough callShared alaugh withyour TLHad noabsencesthis weekPerfectSO for themonth(running)PerfectQA scorefor theweekGot 100%CSATDailyReceived acommendationcallHad nolates thisweekJoineda teamhuddleStayedpositiveunderpressure

GRATEFUL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled an escalation today
  2. Shared your best practice
  3. Shared a motivational quote in chat
  4. Learned something new this week
  5. Got 100% CSAT Daily
  6. Had no absences this week
  7. Sent a thank-you message
  8. Refilled someone’s water or coffee
  9. perfect SO for today
  10. Made someone laugh
  11. Help a new hire
  12. Said “Good job!”
  13. Shared food or snacks
  14. Shared a helpful tip with a teammate
  15. Smiled at 3 people
  16. Took your full break
  17. Wore something festive
  18. Complimented a teammate
  19. Shared a positive story
  20. Stayed calm on a tough call
  21. Shared a laugh with your TL
  22. Had no absences this week
  23. Perfect SO for the month (running)
  24. Perfect QA score for the week
  25. Got 100% CSAT Daily
  26. Received a commendation call
  27. Had no lates this week
  28. Joined a team huddle
  29. Stayed positive under pressure