Refilledsomeone’swater orcoffeeGot 100%CSATDailyLearnedsomethingnew thisweekPerfectQA scorefor theweekMadesomeonelaughShared amotivationalquote inchatHad noabsencesthis weekHad noabsencesthis weekReceived acommendationcallStayedcalm on atough callShared alaugh withyour TLStayedpositiveunderpressureHelp anewhireShared apositivestoryComplimenteda teammateSent athank-youmessageperfectSO fortodaySharedyour bestpracticeHandledanescalationtodaySharedfood orsnacksShared ahelpful tipwith ateammatePerfectSO for themonth(running)Joineda teamhuddleWoresomethingfestiveHad nolates thisweekGot 100%CSATDailySaid“Goodjob!”Tookyour fullbreakSmiledat 3peopleRefilledsomeone’swater orcoffeeGot 100%CSATDailyLearnedsomethingnew thisweekPerfectQA scorefor theweekMadesomeonelaughShared amotivationalquote inchatHad noabsencesthis weekHad noabsencesthis weekReceived acommendationcallStayedcalm on atough callShared alaugh withyour TLStayedpositiveunderpressureHelp anewhireShared apositivestoryComplimenteda teammateSent athank-youmessageperfectSO fortodaySharedyour bestpracticeHandledanescalationtodaySharedfood orsnacksShared ahelpful tipwith ateammatePerfectSO for themonth(running)Joineda teamhuddleWoresomethingfestiveHad nolates thisweekGot 100%CSATDailySaid“Goodjob!”Tookyour fullbreakSmiledat 3people

GRATEFUL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refilled someone’s water or coffee
  2. Got 100% CSAT Daily
  3. Learned something new this week
  4. Perfect QA score for the week
  5. Made someone laugh
  6. Shared a motivational quote in chat
  7. Had no absences this week
  8. Had no absences this week
  9. Received a commendation call
  10. Stayed calm on a tough call
  11. Shared a laugh with your TL
  12. Stayed positive under pressure
  13. Help a new hire
  14. Shared a positive story
  15. Complimented a teammate
  16. Sent a thank-you message
  17. perfect SO for today
  18. Shared your best practice
  19. Handled an escalation today
  20. Shared food or snacks
  21. Shared a helpful tip with a teammate
  22. Perfect SO for the month (running)
  23. Joined a team huddle
  24. Wore something festive
  25. Had no lates this week
  26. Got 100% CSAT Daily
  27. Said “Good job!”
  28. Took your full break
  29. Smiled at 3 people