Shared alaugh withyour TLSmiledat 3peopleReceived acommendationcallHandledanescalationtodayHad noabsencesthis weekComplimenteda teammateHad nolates thisweekStayedcalm on atough callTookyour fullbreakShared amotivationalquote inchatRefilledsomeone’swater orcoffeeSaid“Goodjob!”perfectSO fortodaySharedfood orsnacksSent athank-youmessageShared ahelpful tipwith ateammatePerfectQA scorefor theweekStayedpositiveunderpressureSharedyour bestpracticeJoineda teamhuddlePerfectSO for themonth(running)Help anewhireHad noabsencesthis weekLearnedsomethingnew thisweekGot 100%CSATDailyShared apositivestoryMadesomeonelaughWoresomethingfestiveGot 100%CSATDailyShared alaugh withyour TLSmiledat 3peopleReceived acommendationcallHandledanescalationtodayHad noabsencesthis weekComplimenteda teammateHad nolates thisweekStayedcalm on atough callTookyour fullbreakShared amotivationalquote inchatRefilledsomeone’swater orcoffeeSaid“Goodjob!”perfectSO fortodaySharedfood orsnacksSent athank-youmessageShared ahelpful tipwith ateammatePerfectQA scorefor theweekStayedpositiveunderpressureSharedyour bestpracticeJoineda teamhuddlePerfectSO for themonth(running)Help anewhireHad noabsencesthis weekLearnedsomethingnew thisweekGot 100%CSATDailyShared apositivestoryMadesomeonelaughWoresomethingfestiveGot 100%CSATDaily

GRATEFUL - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared a laugh with your TL
  2. Smiled at 3 people
  3. Received a commendation call
  4. Handled an escalation today
  5. Had no absences this week
  6. Complimented a teammate
  7. Had no lates this week
  8. Stayed calm on a tough call
  9. Took your full break
  10. Shared a motivational quote in chat
  11. Refilled someone’s water or coffee
  12. Said “Good job!”
  13. perfect SO for today
  14. Shared food or snacks
  15. Sent a thank-you message
  16. Shared a helpful tip with a teammate
  17. Perfect QA score for the week
  18. Stayed positive under pressure
  19. Shared your best practice
  20. Joined a team huddle
  21. Perfect SO for the month (running)
  22. Help a new hire
  23. Had no absences this week
  24. Learned something new this week
  25. Got 100% CSAT Daily
  26. Shared a positive story
  27. Made someone laugh
  28. Wore something festive
  29. Got 100% CSAT Daily