A customer demandsa refund but doesn’thave the receipt.Store policy requiresproof of purchase.What would you do?New coworkerasks for helpwhen you’rebusy — whatwould you do?Customer Drops andBreaks an Item A customerapologizes and says,“I’m so sorry, I didn’tmean to!”What would you do?Customer givesyou the wrongamount ofmoney — whatwould you do?A coworker looksoverwhelmedstocking shelves andcustomers keepstopping them.What would you do?A customer asks,“What’s thedifference betweenthese two phones?”You don’t know theanswer.What would you do?You find adamaged itemon the shelf— what wouldyou do?You noticesomeonespilled a drinkin the aisle.What wouldyou do?A customer looksfrustrated and says,“Do you even haveanyone workinghere? I can’t find thecleaning supplies!” -What would you do?Customerspeaks veryquietly and youcan’t hear them— what wouldyou do?Customerdoesn’t speakyour language— what wouldyou do?You find a fullshopping cartabandoned inan aisle —what would youdo?You’re asked todo a task youdon’t know howto do — whatwould you do?Customerargues aboutthe returnpolicy — whatwould you do?A customer bringsan item to theregister that ringsup higher than theshelf tag.They insist, “Thesign said $5.99!”Customergives you a giftcard that won’tscan — whatwould you do?Customer’scarddeclines —what wouldyou do?Customer getsimpatient whileyou’re helpingsomeone else— what wouldyou do?Customer asksfor help whileyou're stocking— what wouldyou do?You notice a longline forming, andcustomers aregetting impatient.What would youdo?You’re stockingan aisle andsomeoneblocks your cart— what wouldyou do?Customer Wants anItem From the Back Customer: “Can youcheck the back? Ireally need sizemedium.”What would you do?You need helpbut themanager isbusy — whatwould you do?The registerfreezes duringcheckout —what wouldyou do?Customer asksfor yourpersonaldiscount —what would youdo?Customergives youattitude for noreason — whatwould you do?A customer asksfor somethingoutside yourdepartment —what would youdo?You notice anempty shelf andcustomers arelooking — whatwould you do?A customercan’t find anitem — whatwould youdo?A customer demandsa refund but doesn’thave the receipt.Store policy requiresproof of purchase.What would you do?New coworkerasks for helpwhen you’rebusy — whatwould you do?Customer Drops andBreaks an Item A customerapologizes and says,“I’m so sorry, I didn’tmean to!”What would you do?Customer givesyou the wrongamount ofmoney — whatwould you do?A coworker looksoverwhelmedstocking shelves andcustomers keepstopping them.What would you do?A customer asks,“What’s thedifference betweenthese two phones?”You don’t know theanswer.What would you do?You find adamaged itemon the shelf— what wouldyou do?You noticesomeonespilled a drinkin the aisle.What wouldyou do?A customer looksfrustrated and says,“Do you even haveanyone workinghere? I can’t find thecleaning supplies!” -What would you do?Customerspeaks veryquietly and youcan’t hear them— what wouldyou do?Customerdoesn’t speakyour language— what wouldyou do?You find a fullshopping cartabandoned inan aisle —what would youdo?You’re asked todo a task youdon’t know howto do — whatwould you do?Customerargues aboutthe returnpolicy — whatwould you do?A customer bringsan item to theregister that ringsup higher than theshelf tag.They insist, “Thesign said $5.99!”Customergives you a giftcard that won’tscan — whatwould you do?Customer’scarddeclines —what wouldyou do?Customer getsimpatient whileyou’re helpingsomeone else— what wouldyou do?Customer asksfor help whileyou're stocking— what wouldyou do?You notice a longline forming, andcustomers aregetting impatient.What would youdo?You’re stockingan aisle andsomeoneblocks your cart— what wouldyou do?Customer Wants anItem From the Back Customer: “Can youcheck the back? Ireally need sizemedium.”What would you do?You need helpbut themanager isbusy — whatwould you do?The registerfreezes duringcheckout —what wouldyou do?Customer asksfor yourpersonaldiscount —what would youdo?Customergives youattitude for noreason — whatwould you do?A customer asksfor somethingoutside yourdepartment —what would youdo?You notice anempty shelf andcustomers arelooking — whatwould you do?A customercan’t find anitem — whatwould youdo?

What Would You Do? (Retail Edition) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A customer demands a refund but doesn’t have the receipt. Store policy requires proof of purchase. What would you do?
  2. New coworker asks for help when you’re busy — what would you do?
  3. Customer Drops and Breaks an Item A customer apologizes and says, “I’m so sorry, I didn’t mean to!” What would you do?
  4. Customer gives you the wrong amount of money — what would you do?
  5. A coworker looks overwhelmed stocking shelves and customers keep stopping them. What would you do?
  6. A customer asks, “What’s the difference between these two phones?” You don’t know the answer. What would you do?
  7. You find a damaged item on the shelf — what would you do?
  8. You notice someone spilled a drink in the aisle. What would you do?
  9. A customer looks frustrated and says, “Do you even have anyone working here? I can’t find the cleaning supplies!” - What would you do?
  10. Customer speaks very quietly and you can’t hear them — what would you do?
  11. Customer doesn’t speak your language — what would you do?
  12. You find a full shopping cart abandoned in an aisle — what would you do?
  13. You’re asked to do a task you don’t know how to do — what would you do?
  14. Customer argues about the return policy — what would you do?
  15. A customer brings an item to the register that rings up higher than the shelf tag. They insist, “The sign said $5.99!”
  16. Customer gives you a gift card that won’t scan — what would you do?
  17. Customer’s card declines — what would you do?
  18. Customer gets impatient while you’re helping someone else — what would you do?
  19. Customer asks for help while you're stocking — what would you do?
  20. You notice a long line forming, and customers are getting impatient. What would you do?
  21. You’re stocking an aisle and someone blocks your cart — what would you do?
  22. Customer Wants an Item From the Back Customer: “Can you check the back? I really need size medium.” What would you do?
  23. You need help but the manager is busy — what would you do?
  24. The register freezes during checkout — what would you do?
  25. Customer asks for your personal discount — what would you do?
  26. Customer gives you attitude for no reason — what would you do?
  27. A customer asks for something outside your department — what would you do?
  28. You notice an empty shelf and customers are looking — what would you do?
  29. A customer can’t find an item — what would you do?