Researcheda customerneedCollaboratedwith anotherteamWentaboveandbeyondContributedto an ideaShowedempathyStayedcalmunderpressureGavecomplimentHelped ateammateShowedappreciationWent outof yourcomfortzoneReceivedpositivefeedbackHandled achallengingcallResolveda difficultissueWentthe extramileSupporteda teamgoalImprovedaprocessSuggestedanimprovementGreat cross-functionalcollaborationImprovedthecustomerjourneyDemonstratedleadershipTookownershipof aproblemProvideda helpfulsolutionTurned aprobleminto anopportunityProvideda quickresponseResearcheda customerneedCollaboratedwith anotherteamWentaboveandbeyondContributedto an ideaShowedempathyStayedcalmunderpressureGavecomplimentHelped ateammateShowedappreciationWent outof yourcomfortzoneReceivedpositivefeedbackHandled achallengingcallResolveda difficultissueWentthe extramileSupporteda teamgoalImprovedaprocessSuggestedanimprovementGreat cross-functionalcollaborationImprovedthecustomerjourneyDemonstratedleadershipTookownershipof aproblemProvideda helpfulsolutionTurned aprobleminto anopportunityProvideda quickresponse

CX BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Researched a customer need
  2. Collaborated with another team
  3. Went above and beyond
  4. Contributed to an idea
  5. Showed empathy
  6. Stayed calm under pressure
  7. Gave compliment
  8. Helped a teammate
  9. Showed appreciation
  10. Went out of your comfort zone
  11. Received positive feedback
  12. Handled a challenging call
  13. Resolved a difficult issue
  14. Went the extra mile
  15. Supported a team goal
  16. Improved a process
  17. Suggested an improvement
  18. Great cross-functional collaboration
  19. Improved the customer journey
  20. Demonstrated leadership
  21. Took ownership of a problem
  22. Provided a helpful solution
  23. Turned a problem into an opportunity
  24. Provided a quick response