Researcheda customerneedSuggestedanimprovementTurned aprobleminto anopportunityProvideda helpfulsolutionCollaboratedwith anotherteamReceivedpositivefeedbackImprovedthecustomerjourneyResolveda difficultissueWentthe extramileStayedcalmunderpressureGreat cross-functionalcollaborationHelped ateammateContributedto an ideaWent outof yourcomfortzoneProvideda quickresponseWentaboveandbeyondTookownershipof aproblemGavecomplimentImprovedaprocessDemonstratedleadershipShowedappreciationShowedempathySupporteda teamgoalHandled achallengingcallResearcheda customerneedSuggestedanimprovementTurned aprobleminto anopportunityProvideda helpfulsolutionCollaboratedwith anotherteamReceivedpositivefeedbackImprovedthecustomerjourneyResolveda difficultissueWentthe extramileStayedcalmunderpressureGreat cross-functionalcollaborationHelped ateammateContributedto an ideaWent outof yourcomfortzoneProvideda quickresponseWentaboveandbeyondTookownershipof aproblemGavecomplimentImprovedaprocessDemonstratedleadershipShowedappreciationShowedempathySupporteda teamgoalHandled achallengingcall

CX BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Researched a customer need
  2. Suggested an improvement
  3. Turned a problem into an opportunity
  4. Provided a helpful solution
  5. Collaborated with another team
  6. Received positive feedback
  7. Improved the customer journey
  8. Resolved a difficult issue
  9. Went the extra mile
  10. Stayed calm under pressure
  11. Great cross-functional collaboration
  12. Helped a teammate
  13. Contributed to an idea
  14. Went out of your comfort zone
  15. Provided a quick response
  16. Went above and beyond
  17. Took ownership of a problem
  18. Gave compliment
  19. Improved a process
  20. Demonstrated leadership
  21. Showed appreciation
  22. Showed empathy
  23. Supported a team goal
  24. Handled a challenging call