DemonstratedleadershipTurned aprobleminto anopportunityWent outof yourcomfortzoneGreat cross-functionalcollaborationSuggestedanimprovementSupporteda teamgoalWentthe extramileStayedcalmunderpressureGavecomplimentResolveda difficultissueShowedempathyProvideda quickresponseReceivedpositivefeedbackImprovedthecustomerjourneyWentaboveandbeyondTookownershipof aproblemProvideda helpfulsolutionHandled achallengingcallContributedto an ideaResearcheda customerneedCollaboratedwith anotherteamShowedappreciationImprovedaprocessHelped ateammateDemonstratedleadershipTurned aprobleminto anopportunityWent outof yourcomfortzoneGreat cross-functionalcollaborationSuggestedanimprovementSupporteda teamgoalWentthe extramileStayedcalmunderpressureGavecomplimentResolveda difficultissueShowedempathyProvideda quickresponseReceivedpositivefeedbackImprovedthecustomerjourneyWentaboveandbeyondTookownershipof aproblemProvideda helpfulsolutionHandled achallengingcallContributedto an ideaResearcheda customerneedCollaboratedwith anotherteamShowedappreciationImprovedaprocessHelped ateammate

CX BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demonstrated leadership
  2. Turned a problem into an opportunity
  3. Went out of your comfort zone
  4. Great cross-functional collaboration
  5. Suggested an improvement
  6. Supported a team goal
  7. Went the extra mile
  8. Stayed calm under pressure
  9. Gave compliment
  10. Resolved a difficult issue
  11. Showed empathy
  12. Provided a quick response
  13. Received positive feedback
  14. Improved the customer journey
  15. Went above and beyond
  16. Took ownership of a problem
  17. Provided a helpful solution
  18. Handled a challenging call
  19. Contributed to an idea
  20. Researched a customer need
  21. Collaborated with another team
  22. Showed appreciation
  23. Improved a process
  24. Helped a teammate