ReceivedpositivefeedbackResearcheda customerneedSupporteda teamgoalImprovedaprocessHelped ateammateImprovedthecustomerjourneySuggestedanimprovementProvideda helpfulsolutionGreat cross-functionalcollaborationWentthe extramileWent outof yourcomfortzoneResolveda difficultissueWentaboveandbeyondGavecomplimentHandled achallengingcallContributedto an ideaStayedcalmunderpressureCollaboratedwith anotherteamDemonstratedleadershipProvideda quickresponseTurned aprobleminto anopportunityShowedempathyTookownershipof aproblemShowedappreciationReceivedpositivefeedbackResearcheda customerneedSupporteda teamgoalImprovedaprocessHelped ateammateImprovedthecustomerjourneySuggestedanimprovementProvideda helpfulsolutionGreat cross-functionalcollaborationWentthe extramileWent outof yourcomfortzoneResolveda difficultissueWentaboveandbeyondGavecomplimentHandled achallengingcallContributedto an ideaStayedcalmunderpressureCollaboratedwith anotherteamDemonstratedleadershipProvideda quickresponseTurned aprobleminto anopportunityShowedempathyTookownershipof aproblemShowedappreciation

CX BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received positive feedback
  2. Researched a customer need
  3. Supported a team goal
  4. Improved a process
  5. Helped a teammate
  6. Improved the customer journey
  7. Suggested an improvement
  8. Provided a helpful solution
  9. Great cross-functional collaboration
  10. Went the extra mile
  11. Went out of your comfort zone
  12. Resolved a difficult issue
  13. Went above and beyond
  14. Gave compliment
  15. Handled a challenging call
  16. Contributed to an idea
  17. Stayed calm under pressure
  18. Collaborated with another team
  19. Demonstrated leadership
  20. Provided a quick response
  21. Turned a problem into an opportunity
  22. Showed empathy
  23. Took ownership of a problem
  24. Showed appreciation