assisted withareinstatementYou got amultiplePTP duringyour callWorked with acustomer forpayment assistance(deferral/extension)Utilize an Ewokarticle duringyour call(please enterarticle#______)Helped a NYcustomerand askedlanguagepreferenceAssisteda BKaccountTook myfirst breakexactly asscheduledsmiled whileassistingyourcustomerTook 2Call Modelcalls back-to-backprovided thesteps forVoluntarySurrender infullProvidedtheredemptionprocesslogged acomplaintDe-Escalateda heatedcustomerAssisted acustomerover100DPDplaceda repoon holdMade acustomerhappy(customerthanks you)I shared mythanksgivingplans in theTeam ChatCustomer'sNameStarts witha "C"Hourly AHTupdateshows 8:30or lessSaid theoutboundscript for anoutboundcallPost oneholidaytradition inyour teamchatCustomerpaid TADHad tofullyverifyReceived acustomercompliment(doesn't haveto be formal)assisted withareinstatementYou got amultiplePTP duringyour callWorked with acustomer forpayment assistance(deferral/extension)Utilize an Ewokarticle duringyour call(please enterarticle#______)Helped a NYcustomerand askedlanguagepreferenceAssisteda BKaccountTook myfirst breakexactly asscheduledsmiled whileassistingyourcustomerTook 2Call Modelcalls back-to-backprovided thesteps forVoluntarySurrender infullProvidedtheredemptionprocesslogged acomplaintDe-Escalateda heatedcustomerAssisted acustomerover100DPDplaceda repoon holdMade acustomerhappy(customerthanks you)I shared mythanksgivingplans in theTeam ChatCustomer'sNameStarts witha "C"Hourly AHTupdateshows 8:30or lessSaid theoutboundscript for anoutboundcallPost oneholidaytradition inyour teamchatCustomerpaid TADHad tofullyverifyReceived acustomercompliment(doesn't haveto be formal)

Early Stage Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. assisted with a reinstatement
  2. You got a multiple PTP during your call
  3. Worked with a customer for payment assistance (deferral/extension)
  4. Utilize an Ewok article during your call (please enter article #______)
  5. Helped a NY customer and asked language preference
  6. Assisted a BK account
  7. Took my first break exactly as scheduled
  8. smiled while assisting your customer
  9. Took 2 Call Model calls back-to-back
  10. provided the steps for Voluntary Surrender in full
  11. Provided the redemption process
  12. logged a complaint
  13. De-Escalated a heated customer
  14. Assisted a customer over 100DPD
  15. placed a repo on hold
  16. Made a customer happy (customer thanks you)
  17. I shared my thanksgiving plans in the Team Chat
  18. Customer's Name Starts with a "C"
  19. Hourly AHT update shows 8:30 or less
  20. Said the outbound script for an outbound call
  21. Post one holiday tradition in your team chat
  22. Customer paid TAD
  23. Had to fully verify
  24. Received a customer compliment (doesn't have to be formal)