I shared mythanksgivingplans in theTeam ChatSaid theoutboundscript for anoutboundcallWorked with acustomer forpayment assistance(deferral/extension)Helped a NYcustomerand askedlanguagepreferenceProvidedtheredemptionprocessCustomer'sNameStarts witha "C"You got amultiplePTP duringyour callHourly AHTupdateshows 8:30or lessplaceda repoon holdReceived acustomercompliment(doesn't haveto be formal)Customerpaid TADTook 2Call Modelcalls back-to-backsmiled whileassistingyourcustomerprovided thesteps forVoluntarySurrender infullPost oneholidaytradition inyour teamchatassisted withareinstatementTook myfirst breakexactly asscheduledHad tofullyverifylogged acomplaintAssisted acustomerover100DPDMade acustomerhappy(customerthanks you)Assisteda BKaccountUtilize an Ewokarticle duringyour call(please enterarticle#______)De-Escalateda heatedcustomerI shared mythanksgivingplans in theTeam ChatSaid theoutboundscript for anoutboundcallWorked with acustomer forpayment assistance(deferral/extension)Helped a NYcustomerand askedlanguagepreferenceProvidedtheredemptionprocessCustomer'sNameStarts witha "C"You got amultiplePTP duringyour callHourly AHTupdateshows 8:30or lessplaceda repoon holdReceived acustomercompliment(doesn't haveto be formal)Customerpaid TADTook 2Call Modelcalls back-to-backsmiled whileassistingyourcustomerprovided thesteps forVoluntarySurrender infullPost oneholidaytradition inyour teamchatassisted withareinstatementTook myfirst breakexactly asscheduledHad tofullyverifylogged acomplaintAssisted acustomerover100DPDMade acustomerhappy(customerthanks you)Assisteda BKaccountUtilize an Ewokarticle duringyour call(please enterarticle#______)De-Escalateda heatedcustomer

Early Stage Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I shared my thanksgiving plans in the Team Chat
  2. Said the outbound script for an outbound call
  3. Worked with a customer for payment assistance (deferral/extension)
  4. Helped a NY customer and asked language preference
  5. Provided the redemption process
  6. Customer's Name Starts with a "C"
  7. You got a multiple PTP during your call
  8. Hourly AHT update shows 8:30 or less
  9. placed a repo on hold
  10. Received a customer compliment (doesn't have to be formal)
  11. Customer paid TAD
  12. Took 2 Call Model calls back-to-back
  13. smiled while assisting your customer
  14. provided the steps for Voluntary Surrender in full
  15. Post one holiday tradition in your team chat
  16. assisted with a reinstatement
  17. Took my first break exactly as scheduled
  18. Had to fully verify
  19. logged a complaint
  20. Assisted a customer over 100DPD
  21. Made a customer happy (customer thanks you)
  22. Assisted a BK account
  23. Utilize an Ewok article during your call (please enter article #______)
  24. De-Escalated a heated customer