(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De-Escalated a heated customer
Customer's Name Starts with a "C"
smiled while assisting your customer
logged a complaint
Made a customer happy (customer thanks you)
assisted with a reinstatement
Customer paid TAD
Post one holiday tradition in your team chat
Had to fully verify
You got a multiple PTP during your call
Received a customer compliment (doesn't have to be formal)
Hourly AHT update shows 8:30 or less
Assisted a customer over 100DPD
provided the steps for Voluntary Surrender in full
Provided the redemption process
Assisted a BK account
Took 2 Call Model calls back-to-back
Said the outbound script for an outbound call
I shared my thanksgiving plans in the Team Chat
Took my first break exactly as scheduled
placed a repo on hold
Worked with a customer for payment assistance (deferral/extension)
Utilize an Ewok article during your call (please enter article #______)
Helped a NY customer and asked language preference
