You got amultiplePTP duringyour callTook myfirst breakexactly asscheduledI shared mythanksgivingplans in theTeam ChatCustomerpaid TADUtilize an Ewokarticle duringyour call(please enterarticle#______)Made acustomerhappy(customerthanks you)Had tofullyverifyAssisted acustomerover100DPDTook 2Call Modelcalls back-to-backprovided thesteps forVoluntarySurrender infullAssisteda BKaccountassisted withareinstatementlogged acomplaintsmiled whileassistingyourcustomerHelped a NYcustomerand askedlanguagepreferenceHourly AHTupdateshows 8:30or lessPost oneholidaytradition inyour teamchatWorked with acustomer forpayment assistance(deferral/extension)placeda repoon holdCustomer'sNameStarts witha "C"De-Escalateda heatedcustomerSaid theoutboundscript for anoutboundcallProvidedtheredemptionprocessReceived acustomercompliment(doesn't haveto be formal)You got amultiplePTP duringyour callTook myfirst breakexactly asscheduledI shared mythanksgivingplans in theTeam ChatCustomerpaid TADUtilize an Ewokarticle duringyour call(please enterarticle#______)Made acustomerhappy(customerthanks you)Had tofullyverifyAssisted acustomerover100DPDTook 2Call Modelcalls back-to-backprovided thesteps forVoluntarySurrender infullAssisteda BKaccountassisted withareinstatementlogged acomplaintsmiled whileassistingyourcustomerHelped a NYcustomerand askedlanguagepreferenceHourly AHTupdateshows 8:30or lessPost oneholidaytradition inyour teamchatWorked with acustomer forpayment assistance(deferral/extension)placeda repoon holdCustomer'sNameStarts witha "C"De-Escalateda heatedcustomerSaid theoutboundscript for anoutboundcallProvidedtheredemptionprocessReceived acustomercompliment(doesn't haveto be formal)

Early Stage Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You got a multiple PTP during your call
  2. Took my first break exactly as scheduled
  3. I shared my thanksgiving plans in the Team Chat
  4. Customer paid TAD
  5. Utilize an Ewok article during your call (please enter article #______)
  6. Made a customer happy (customer thanks you)
  7. Had to fully verify
  8. Assisted a customer over 100DPD
  9. Took 2 Call Model calls back-to-back
  10. provided the steps for Voluntary Surrender in full
  11. Assisted a BK account
  12. assisted with a reinstatement
  13. logged a complaint
  14. smiled while assisting your customer
  15. Helped a NY customer and asked language preference
  16. Hourly AHT update shows 8:30 or less
  17. Post one holiday tradition in your team chat
  18. Worked with a customer for payment assistance (deferral/extension)
  19. placed a repo on hold
  20. Customer's Name Starts with a "C"
  21. De-Escalated a heated customer
  22. Said the outbound script for an outbound call
  23. Provided the redemption process
  24. Received a customer compliment (doesn't have to be formal)