(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
You got a multiple PTP during your call
Made a customer happy (customer thanks you)
Assisted a customer over 100DPD
Hourly AHT update shows 8:30 or less
Utilize an Ewok article during your call (please enter article #______)
Took 2 Call Model calls back-to-back
Customer paid TAD
Provided the redemption process
Had to fully verify
Customer's Name Starts with a "C"
Assisted a BK account
logged a complaint
De-Escalated a heated customer
Took my first break exactly as scheduled
I shared my thanksgiving plans in the Team Chat
provided the steps for Voluntary Surrender in full
Worked with a customer for payment assistance (deferral/extension)
placed a repo on hold
assisted with a reinstatement
smiled while assisting your customer
Said the outbound script for an outbound call
Received a customer compliment (doesn't have to be formal)
Helped a NY customer and asked language preference
