(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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caller is a POA
Caller asks for an employee by name
Member asks for a credit to their acct.
Caller tells you details about illness/ ailment
Member wants to update Auto Pay
Caller starts with “You called me...”
member calls you pet names (honey, babe)
Caller thinks we are a different company
Member calling only to check their balance
Disconnect of Service
caller asks to be sent to ivr
Caller is NOT on the acct
Caller asks for your name, specifically
talk to a
member
about
capital
credits
Caller uses curse words
Caller asks to speak to a manager
Caller wants to know about water heaters
member updating contact info
You struggle understanding a heavy accent
animals or pets are heard in background
Connecting Service
Member goes to or starts a PPM acct
Member complains about outage
Person in the background yells responses vs. caller