(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Member calling only to check their balance
Connecting Service
Caller thinks we are a different company
Member asks for a credit to their acct.
animals or pets are heard in background
Disconnect of Service
Caller asks for an employee by name
Caller asks to speak to a manager
Member goes to or starts a PPM acct
caller is a POA
member calls you pet names (honey, babe)
caller asks to be sent to ivr
Caller uses curse words
Caller wants to know about water heaters
Caller is NOT on the acct
You struggle understanding a heavy accent
Caller starts with “You called me...”
Caller tells you details about illness/ ailment
talk to a
member
about
capital
credits
member updating contact info
Member wants to update Auto Pay
Person in the background yells responses vs. caller
