Caller starts with “You called me...” Member complains about outage Person in the background yells responses vs. caller member calls you pet names (honey, babe) Member calling only to check their balance Caller is NOT on the acct caller asks to be sent to ivr Caller asks for your name, specifically Caller uses curse words Disconnect of Service Caller asks for an employee by name Member wants to update Auto Pay You struggle understanding a heavy accent Caller thinks we are a different company Connecting Service Caller asks to speak to a manager Member goes to or starts a PPM acct caller is a POA talk to a member about capital credits Member asks for a credit to their acct. Caller wants to know about water heaters Caller tells you details about illness/ ailment animals or pets are heard in background member updating contact info Caller starts with “You called me...” Member complains about outage Person in the background yells responses vs. caller member calls you pet names (honey, babe) Member calling only to check their balance Caller is NOT on the acct caller asks to be sent to ivr Caller asks for your name, specifically Caller uses curse words Disconnect of Service Caller asks for an employee by name Member wants to update Auto Pay You struggle understanding a heavy accent Caller thinks we are a different company Connecting Service Caller asks to speak to a manager Member goes to or starts a PPM acct caller is a POA talk to a member about capital credits Member asks for a credit to their acct. Caller wants to know about water heaters Caller tells you details about illness/ ailment animals or pets are heard in background member updating contact info
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Caller starts with “You called me...”
Member complains about outage
Person in the background yells responses vs. caller
member calls you pet names (honey, babe)
Member calling only to check their balance
Caller is NOT on the acct
caller asks to be sent to ivr
Caller asks for your name, specifically
Caller uses curse words
Disconnect of Service
Caller asks for an employee by name
Member wants to update Auto Pay
You struggle understanding a heavy accent
Caller thinks we are a different company
Connecting Service
Caller asks to speak to a manager
Member goes to or starts a PPM acct
caller is a POA
talk to a
member
about
capital
credits
Member asks for a credit to their acct.
Caller wants to know about water heaters
Caller tells you details about illness/ ailment
animals or pets are heard in background
member updating contact info