(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller wants to know about water heaters
animals or pets are heard in background
Connecting Service
Caller uses curse words
Caller is NOT on the acct
You struggle understanding a heavy accent
Disconnect of Service
Caller thinks we are a different company
talk to a
member
about
capital
credits
Member wants to update Auto Pay
caller is a POA
Caller asks for an employee by name
caller asks to be sent to ivr
Member asks for a credit to their acct.
member calls you pet names (honey, babe)
Caller asks to speak to a manager
member updating contact info
Member calling only to check their balance
Member complains about outage
Caller starts with “You called me...”
Member goes to or starts a PPM acct
Caller tells you details about illness/ ailment
Person in the background yells responses vs. caller
