Memberwants toupdateAuto PayMembercalling onlyto checktheir balancemembercalls you petnames(honey,babe)memberupdatingcontactinfotalk to amemberaboutcapitalcreditsMemberasks for acredit totheir acct.callerasks to besent to ivrCallerasks tospeak to amanagerCallerusescursewordsCaller thinkswe are adifferentcompanyCaller asksfor yourname,specificallyCaller isNOT onthe acctCaller asksfor anemployeeby nameMembercomplainsaboutoutageDisconnectof ServiceCallerstarts with“You calledme...”ConnectingServiceCaller wantsto knowabout waterheatersanimals orpets areheard inbackgroundCaller tellsyou detailsabout illness/ailmentYou struggleunderstandinga heavyaccentMembergoes to orstarts aPPM acctcalleris aPOAPerson in thebackgroundyellsresponsesvs. callerMemberwants toupdateAuto PayMembercalling onlyto checktheir balancemembercalls you petnames(honey,babe)memberupdatingcontactinfotalk to amemberaboutcapitalcreditsMemberasks for acredit totheir acct.callerasks to besent to ivrCallerasks tospeak to amanagerCallerusescursewordsCaller thinkswe are adifferentcompanyCaller asksfor yourname,specificallyCaller isNOT onthe acctCaller asksfor anemployeeby nameMembercomplainsaboutoutageDisconnectof ServiceCallerstarts with“You calledme...”ConnectingServiceCaller wantsto knowabout waterheatersanimals orpets areheard inbackgroundCaller tellsyou detailsabout illness/ailmentYou struggleunderstandinga heavyaccentMembergoes to orstarts aPPM acctcalleris aPOAPerson in thebackgroundyellsresponsesvs. caller

Office Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member wants to update Auto Pay
  2. Member calling only to check their balance
  3. member calls you pet names (honey, babe)
  4. member updating contact info
  5. talk to a member about capital credits
  6. Member asks for a credit to their acct.
  7. caller asks to be sent to ivr
  8. Caller asks to speak to a manager
  9. Caller uses curse words
  10. Caller thinks we are a different company
  11. Caller asks for your name, specifically
  12. Caller is NOT on the acct
  13. Caller asks for an employee by name
  14. Member complains about outage
  15. Disconnect of Service
  16. Caller starts with “You called me...”
  17. Connecting Service
  18. Caller wants to know about water heaters
  19. animals or pets are heard in background
  20. Caller tells you details about illness/ ailment
  21. You struggle understanding a heavy accent
  22. Member goes to or starts a PPM acct
  23. caller is a POA
  24. Person in the background yells responses vs. caller